FactoryOutletStore

Review: I ordered maps to update GS on 5/[redacted] tried 4 times to update, even called and they walked my through the same steps. Maps did not load called again 5th call on 5/** spoke to [redacted], he said I would receive a refund on my credit card within 48 hours, no refund. Called again spoke w/[redacted],was told again on [redacted]. I would get refund. As of today still no refundDesired Settlement: want refund of amount paid 89.95

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us.

We sincerely apologize for the inconvenience that this may have caused you. We understand the situation/error and as a courtesy refunded the full purchase

price of the return. Please contact your card issuing bank to find out exactly when this amount will be placed back into your account.

We would be more than happy to help in any way that we can.. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until

4pm Eastern/Standard at [redacted] for any assistance needed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Samsung Galaxy S4, factory unlocked phone, that was an out of box special from Factoryoutletstore.com. The description said they were selling me a phone that had been out of the box or returned for some reason. The listing also said the phone could be returned within 30 days if there was any problems. I had to order a micro sim card for the phone and I received it on 12/**/2013. Turns out the phone will not read a sim card, so I can not use with any carriers. I planned on using straight talk with this phone, but due to the head ache, I decided to get a refund on this phone, purchase a phone through AT&T, and use AT&T's service under contract. I called factoryoutletdeals.com at [redacted] 3 business days after receiving the phone to get a refund. They said they're policy does not allow refunds on Samsung phones, but that they could give store credit, or exchange the product. I explained to them what the listing had said and this did not seem to matter. I made it known that I wanted a refund. Seems as though they are holding me financially hostage!Desired Settlement: I want a refund. Not a replacement, no store credit, but a refund. This phone was defective.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

After reviewing the order and the listing for this item our customer is correct in all the information given .. per our Return Policy customers can NOT return any Samsung item for a REFUND!

Customer purchased via our online shopping cart agreeing to all of our Policies & Procedures and regret that they are now complaining regarding the same.

As a courtesy we will refund this customer the purchase price of the item today.

If you would like to discuss this case any further please feel free to contact us at 646-367-6141.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Gave this company 89.17 on 08/**/2015 for a telephone. Phone was refused when delivered. Now the company paid me back 71.88. After calling them they told me the 17.29 difference was because of return postage and stocking fees. I do not believe this is true. I firmly believe I am being ripped off by this company. I may add that I did business with them before with no problems. I want the 17.29 returned to me.Sincerely,[redacted]Desired Settlement: return 17.29 which is appropriate

Business

Response:

Greetings [redacted],We regret that you were not happy with the purchase made with and do show that you placed the order via our online shopping cart on 8/**/15 and that we had no communication with you before the package delivery was refused.Your order was successfully refused/returned and refunded per our Return Policy (please review your Order Receipt as well as our Return Policy listed on the website where the purchase was made):RETURN POLICY VIA WEBSITE:"At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund."RETURN POLICY VIA ORDER RECEIPT:Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within 30 Days.Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.On 9/**/15 we show that you contacted us after the package was returned and refunded stating you "refused the package on delivery as the order was placed in error". Due to the circumstances your order was successfully refunded per our Return Policy. If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your initial sales attempt did not state anything about such company charges. Your are ripping me off and I want satisfaction.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We show that refund was made 9/**. Please contact your bank as to how long it will be before a refund is visible in your account. If you have any additional questions or would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I clicked through a link that was included in a HP email to purchase a new battery for my laptop. I was misled that this company was affiliated with HP. I ordered a MO09 HP HSTNN-LB3P battery and they shipped me a MO06 HP HSTNN-LB3N battery. Their return policy states that any return is subject to a 15% restocking fee. I feel I am being penalized because their warehouse made a shipping error. I just didn't return the battery because I did not want it. I returned the battery because it did not fit into the battery compartment of my laptop. I have since ordered the correct battery from a different company without issue. I feel that they need to rethink their return policy. I feel it is unfair business practice. There are so many more companies that refund your entire purchase amount whether it was their mistake or not.Desired Settlement: All I am looking for is a refund for the entire purchase amount the original freight that I was charged. They need to right a wrong.

Business

Response:

To Whom This May Concern:We sincerely regret that our customer was not happy with the replacement battery purchased with us.We do see that our customer was previously refunded the full purchase price of the returned merchandise.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had to fight tooth and nail to get my refund. I had to return the battery at my cost when the error was theirs. They would not issue a pickup of the battery at their cost. They were originally going to charge me a 15% restocking fee when it was their warehouse that made a shipping error. I am still wanting a refund for my return costs and I am still looking for this company to change their return policy. There are so many more companies that provide online shopping with free shipping and free returns. I have not yet received my credit card statement to verify that I have received a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern:Again, we sincerely regret that our customer was not happy with the replacement battery purchased with us. We do see that our customer was previously refunded the full purchase price of the returned merchandise and understand they are awaiting their credit card statement to confirm.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me and the matter has been semi-resolved.

Sincerely,

Review: I purchased a product from this company and they shipped me a defective product. If this is a warranty issue or a product issue they should replace it immediately and I can get a return label to send it back. They said I have to "REPAY" to get another one sent right away. I told them I was purchasing 12 other devices and they could care less. They said I can return it which I want to do now but this is the WORST customer service. I wanted to send a complaint BUT I have to MAIL it in to their complaints department which tells me that they send out defective merchandise all the time and probably don't check it. I am a business owner and will take my thousands of dollars elsewhere. Their [redacted] said there is nothing she can do. I would love to know whether the owner is okay with their [redacted] losing these large orders. I will return it and go somewhere else but as online business owner for 25 years, I have never seen such lack of care for the customer.Desired Settlement: I want my correct phone that is not broken overnighted to me with a return label to send this defective headset back.

Business

Response:

To Whom This May Concern,We sincerely apologize that you are not happy with the purchase made with us and do show that you alerted us to this situation.. We also show that we emailed you a PrePaid Label to return the item for inspection and consequent exchange/refund. Please use the label to return the merchandise with all the original packaging as directed.If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a Garmin running watch on the web. I went to the Garmin official site and was transferred to what I thought was their outlet site. I now realize it was the factory outlet store. On the page advertising the watch, it clearly said "free shipping". There were no exceptions. I ordered the watch. I did not get an invoice, rather only a confirmation that my order was placed. A few days later, I saw on my credit card a charge from this company for over $50 more than their price for the watch. I emailed customer support several times, with no reply. I then called and after a long wait, was told that the additional was for shipping. When I asked about the free shipping, I only got the answer that shipping to HI was extra. I asked to be sent to a supervisor, to no avail. I was told I could return and the papers for that sent me. I ordered the watch Jan ** and it arrived today, Feb **! The return form says I will be charged 15% plus shipping cost!

There are other minor issues, which I will not get into. I am returning the unit unopened and want a full refund.Desired Settlement: Full refund!

Business

Response:

Greetings [redacted],We do not have that order number in our system. If you are a customer of FactoryOutletStore please provide the correct order number so that we can research the issue.If you have any questions or need help please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Thank you.Customer Relations Department###-###-####

Review: After a very frustrating, time consuming, aggravating ordeal, the order I placed was finally shipped, but an item was missing. After contacting the business, I was told the said item was not really included. The item in question is a Panasonic [redacted] Caller ID card. The [redacted] telephone system control unit from the factory includes a card to handle lines 1, 2, and 3. To expand coverage to lines 4, 5, and 6, a second card is needed. On one page of their website, they refer to the factory installed card as:

•3 Line Caller ID Card ([redacted] Built-In).

On another page, they list equipment included in a package deal. Among the equipment listed as being included is:

1 [redacted] Caller ID Exp Card

The word "Exp" is the abbreviation of 'Expansion'. Accordingly, the wording refers to an expansion card [to handle lines 4 ,5, and 6] being included in the package.

(The package deal purchased was a [redacted]PK+ with 8 telephones for $899.95)

The rep (said to be a [redacted]) I spoke with insisted that only the factory installed card was part of the equipment. At the worst it's fraudulent, at best a error on their part in the wording. It is not simply misleading, but rather a promise to include an item clearly listed as being part of the package.

Thank you for your assistance in this matter.Desired Settlement: Receiving a Panasonic [redacted]

Business

Response:

To Whom This May Concern,

We regret that our customer is not happy with the purchase made with us. After reviewing the complaint made by our customer as well as the notation history we do show that the customer did receive exactly what was ordered without any items missing.

Customer did not purchase the [redacted] and that item was not included in our package. We will review our website for any misinformation and fix if the need arise. we would also offer a discount on the item should the customer choose to purchase.

If you have any further questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

[redacted]Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please access the first link:

[redacted]

Toward the bottom under '[redacted] System Includes:' is " 3 Line Caller ID card ([redacted] Built -in)

This is accurate. It refers to the factory installed card included with the unit.

Now the next link:

Near the top, see the package for $899.95. The wording is "[redacted] Caller ID Exp card" That refers to an EXPansion card. [The unit comes with the factory installed card for the first 3 lines. Expansion card is needed for lines 4, 5, and 6.] I purchased the package based on the description of what was included. Without the expansion card being included, I would have gotten a better deal locally. I did not discuss this because there wasn't a need to. I simply ordered the package, and expected to receive all that was described as being included. Btw, they stated the wording may be changed. Just in case, I have a copy of the original wording if they have changed it. Thank you for your assistance.

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is fraud. The EXPansion card was listed as part of the package, along with a photo of the expansion card. If it were an error on their part, they would have clearly recognized it, and rectified the situation. I placed the order based on the EXPANSION card being included. I would love to return everything, but it has all be installed. Also, among the telephones, 2 were actually used. One was significantly worn!! They offered to exchange them, but if would have been too much inconvenience for the client. But just another example of how they do business. I greatly appreciate the work of the Revdex.com is this matter. However, it appears time to file a complaint with the New York State Attorney General as well. Can only wonder how many others have been cheated by this business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT[redacted]To Whom This May Concern,We regret that our customer is not happy with the purchase made with us. We offer a discount on the item should the customer choose to purchase or they can return ALL MERCHANDISE WITH ALL PACKAGING for a full refund by calling ###-###-#### to make the arrangements. If you have any further questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department[redacted]Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT[redacted]

Review: Hello

On 8-**-14 I have ordered Gps device from factoryoulet (order [redacted])for 173$.Five days after I have called to check whats going on with my order I they have claim order was shipped to me but they cant provide tracking number and that I should wait another 5 days. After another 5 days have gone I have called again to check whats going on , now they have told me the truth that order was never sent because they dont have it in stock and they are going to refund my money back. witch they have not. after opening bank claim money was refunded back to my account. Just yesterday I was checking my bank statement and appear another charge from this company which I did not have authorized . After I called them they claim order was never cancel even I got my refund second time, so they have charge me again and that I should wait till they have it in stock. now im 173$ short and with not gps. they keep my money as hostage for no reason. please helpDesired Settlement: full refund for order [redacted]

Business

Response:

To Whom This Concern,

After reviewing the complaint made by our customer along with our notation history I do see that the customer contacted us on 8/**/14 to inquire about the order .. the order was on a temporary back order and the agent explained this to the customer .. customer was ok to wait. Customer called again the same day to state that he was seeing 2 charges on his card and the agent explained that it was an authorization that she will release until that item becomes available .. the authorization on the card was cancelled as the item would arrive within 2 to 5 business days - 8/**/14.

Once the item came into stock, customer's card was charged - 8/**/14 - and the item was shipped. Customer then contacted us again on 9/*/14 this time to say that he no longer needed the item and wanted to cancel the order. Unfortunately, the order was already shipped and customer was very upset stating he would take the item to the local Police Department.

As a courtesy we will process a Return To Sender on the package as it has not yet been delivered. Once the package is returned we will issue a refund back to the card.

If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department Monday thru Friday 9am to 5pm at ###-###-####.

Customer Relations Department

Review: FactoryOutletStore.com Shows they have products in stock and offer free shipping for 2-5 business days and never inform the buyer that products on the website are on back order. Only after the free shipping period did I find out that the products that I ordered were on back order and that it would be 7-10 days before they would get them in stock. They are not easy to work with over the phone either. I sat on the phone for over an hour to get a voice mail box of someone how never returned my call.Desired Settlement: I would like to know why they are not updating there website on a daily bases for out of stock products as well as not notifying customers by email that they are not available. I would like to know why it take over an hour to get to a representatives voice mail box after being told that they are available.

Business

Response:

To Whom This May Concern

Thank you for your purchase here with us at the FactoryOutletstore.com

Unfortunately that particular item was on a Temporary Backorder – we apologize for the inconvenience as the item was not available. The Backorder for the item

has since been extended by our vendor and we regret that we were not able to fill your order for that particular item. You were not charged .. the authorization was voided successfully the same day the order was cancelled 8/**/14.

If you would like to purchase a different item please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am to 5pm Eastern/Standard at ###-###-#### and we will be more than happy to further assist you with your purchase and delivery time frame.

Review: I purchased a Uniden; [redacted] 6.0 cordless phone system (3 phones, not including the waterproof handset) w/waterproof handset (factory serviced). When I received the product the waterproof handset did not work. I phoned FactoryOutletStore.com and they emailed me a form to return the waterproof handset, which I have. As to this date I have no replacement. I know it has been received by the company and was signed for on May [redacted], tracking number: [redacted]. Today's date is June [redacted]! I have phoned FactoryOutletStore.com multiple times and after being put on hold several different times, for minutes on end, they tell me they have not received it. I then asked to speak to a [redacted] (as I was not getting any help from this person). He refused to let me speak to a [redacted]. The additional handsets do not work properly either. You will be on a phone call and they will cut out/end the call. I have tried my best to work with this company with no results. I want a full refund from this company.Desired Settlement: Refund in full.

Business

Response:

To Whom This May Concern,

We regret that the customer was not happy with the refurbished items purchased with us.

We received the customer's returned item on 5/**/14 and due to the item being part of a set the exchange goes thru a longer processing time.

The item was successfully exchanged and shipped out on 5/**/14 using UPS [redacted] and shows estimated delivery of 6/*/14.

If you would like to discuss this case any further please feel free to contact our Customer Relations Department at ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive the Uniden waterproof handset that had been factory serviced yesterday afternoon. I took it out of the box and plugged it in and let it charge all night. After charging all night, it still only has one bar (obviously, it is not charging correctly or holding a charge) also, you have to register the handset. I have been online and downloaded the owners manual for this phone. I have done all of the steps (several times) and it does not let me "register" the phone, therefore you get no dial tone. Not that that even matters because like I said, the phone isn't holding a charge. The other 3 handsets (that have not been factory serviced) do not work properly either, like I stated in my original complaint; they will cut out in the middle of a call, sometimes even ending the call. This is not acceptable. I have been online and reviewed the many complaints against this company, I think their track record speaks for itself. I will be sending all of these phones back for a FULL refund. I would like my case to remain open until I have received such refund, at which time I will notify you, the Revdex.com, that I have received my refund and then we can close this case. If that is not possible, please advise as to how I should proceed. Please be advised that all of the original packaging was sent back when I returned the waterproof handset, therefore, I only have the packaging I received last night.

Thank you,

Review: I ordered a Petzl Transport 45L Pack from the company. What arrived was not the product ordered, and a much different product. I called the company several times, but was put on hold or hung up on. The final salesman I talked to would not pay for shipping the product back and was going to charge a $15 re-stocking fee.

Order Number [redacted]Desired Settlement: A shipping label to ship the wrong product back to Factory Outlet free of charge to me, and a FULL refund on the purchase price since it was their error, not mine.

Business

Response:

Thank you for your purchase with us here at the FactoryOutletStore.com.

We sincerely apologize for the inconvenience that this may have caused you. We fill orders by SKU received and our records show that we filled the correct SKU

on your order.

Again we apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs. For a refund you would have to return the merchandise to us for inspection and consequent refund to your account .. we would be more than happy to provide a full refund as a courtesy once the item is returned per our Return Policy.

If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm

Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It may have matched your SKU, but it did not match the description on the website, or Petzl's description. This is the reason I do not believe it is my responsibility to pay shipping back. If you will reimburse shipping costs, I am happy to send it back today. The item advertised on your site is a:

The Petzl Transport is a caving pack that has 45 liter volume and is useful for long-distance carries. It is made with TPU which is PVC-free

material and its welded construction provides greater strength. Padded

shoulder straps, waistbelt and back panel along with two molded handles

make it very comfortable.

The pack you sent me looks like the Petzl Bug on your site in a clear plastic package with a Transport label.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

>Again we apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs.

It is not the product I ORDERED. Perhaps your SKU system is in error. The product sent to me was a black, small petzl backpack, not a 45L yellow one that was advertised on your site.

I am not responsible for return shipping costs due to an error on your side. Please either send a prepaid UPS label, or agree to refund the shipping costs I will incur to send it back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your purchase with us here at the FactoryOutletStore.com.

We

sincerely apologize for the inconvenience that this may have caused

you. We fill orders by SKU received and our records show that we filled

the correct SKU on your order.

Again we apologize if this was not

the item that you needed and would love to help identify the SKU that

would suit your needs. For a refund you would have to return the

merchandise to us for inspection and consequent refund to your account

.. we would be more than happy to provide a full refund as a courtesy

once the item is returned per our Return Policy.

If you have any

questions please feel free to contact our Customer Relations Department

-Monday thru Friday - between the hours of 9am and 4pm Eastern/Standard

at ###-###-#### so that one of our Customer Care Agents can assist you

further.”

Bought replacement cordless phone battery from this company and they sent the wrong model batt that does not work with my phone. I emailed asking that they send what I ordered and you'd think they'd figure, oops, our mistake and the battery you ordered is on the way. Nope. Instead, I received a form letter email that included a complicated return policy requiring more effort than the battery is worth. So will chalk it up to "got me" but will never buy anything from them again and strongly recommend that anyone considering buying from them go elsewhere. Sure their prices are cheap but buying from them is a gamble that you'll actually receive what you order.

"THE WORST COMPANY I'VE DEALT WITH!!! I ordered a 5 pack RJ-9 Headset Adapter (Item # 2200-11095-002) on 4/*/15 and received the package on 4/*/15 which was great but when I opened the package, they had sent me 1 instead of 5 and upon further look after couple days I found out they had sent me a completely different item than what I ordered. I emailed them 5 times and called them about 5 times as well to get this issue fixed. No one has EVER responded to any of my emails or phone calls. I finally got through to a [redacted] ([redacted]) on 4/** who asked me to send her the pics of the wrong item which I did right away and never heard back after that. No communication or follow up what so ever!! I called in today (4/**) again and she tells me the warehouse did send me the wrong part and they would send me the return label to send the wrong item back but wouldn't ship out the item I ordered until they receive the wrong item!! I immediately asked her to refund my money which she agreed but she told me they wouldn't refund my money until they receive the wrong item back. I wonder how long they are going to take to send me the return label!! I bet they will wait at least another week just to do that. And to top it all, the cable they sent me costs may be $5 max. So is it really worth it to harass a customer because you want your $5 cable back!! FACTORYOUTLETSTORE IS A JOKE!! "

I am writing this review because it relates to the service I've received on two levels, a delivery delay and customer support. My order has been waiting for my item for almost 7 weeks now, I keep getting a response from customer service when and if I'm able to get them on the phone and not being disconnected, that it will be shipped the middle of next week, this must be the official response. However be assured that my account was charged less than 24 hours after placing the order. I'm am very dissatisfied with Factory Outlet Store and will never use this on line store again.

Review: I purchased a GPS (Garmin 2555LMT) but received a 2555LM (no traffic feature). It took quite a while to figure out why. I initially contacted [redacted] in July, and they referred me to Garmin because they told me it was not "their" problem. Garmin gave me instructions on how to "fix the problem, but I had to drive to a signal area. I drove from Maine to Florida in late October and was unable to activate the traffic feature. I contacted Garmin two weeks ago and they gave me further instructions. Finally, after additional correspondence, Garmin confirmed that my GPS was not the model sold to me and would not receive any traffic without additional purchase. I contacted [redacted] 11/**/15 and was told I could return the item within 30 days of purchase.Desired Settlement: [redacted] sold me one item but gave me another. Despite their 30 day policy, I should be made whole either by exchanging for a correct model or a refund. In honesty, I am not too hopeful but I would like to save others from this fraud.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that our customer purchased that Garmin Nuvi 2555LMT-R (Factory Serviced) on 6/**/15 and it was successfully delivered. We have no further communication with our customer until 11/**/15 when our customer contacted us to state that the GPS did not seem to have the pre-loaded Traffic updates. [redacted] was emailed directions to have the item returned to us for inspection and consequent exchange - despite our 30Days Return Period - as we show the correct item was shipped out via our internal Package Slip. Also, one of our Department Supervisors attempted to contact our customer but was not able to speak with [redacted] directly inorder to gain more information on the unit received.We here are the [redacted] pride ourselves in excellent Customer Service and show that prior to this complaint we were working with [redacted] to ensure that he remains one of our Satisfied Customers and will continue to work with our customer. We eagerly await the return of the item as directed on 11/**/15.If you would like to speak with us directly or have additional questions please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department / [redacted]

Review: I purchased two water filters from this fake company. Upon finally receiving the replacement water filters, they were not as advertised on the company's website. On the website, the photo clearly displays an authentic brand new GE water filter. What I received was some cheap, generic water filter that doesn't even fit my refrigerator. I have contacted the company multiple times and keep being routed to [redacted] speaking individuals. I have asked to speak to a manager multiple times and have been transferred into a voicemail box. It seems they have no managers.Desired Settlement: I want a refund for these falsely advertised water filters.

Business

Response:

To Whom This May Concern:We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original - your proof of purchase shows .. Replacement Filter for GE RPWF / WSG-4 (2-Pack). We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. We show that the item was successfully return and will be refunded the purchase price of the item immediately.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, I think you should continue to examine their business practices as what is displayed on their website is not what they are shipping folks.

Sincerely,

Review: This company double charged my credit card for a purchase made on March **, 2015 for $128.65. When I called them this morning to discuss the mistake, they refused to talk to me about it, a representative hung up on me the 1st time. The 2nd representative proceeded to tell me that I was wrong, the charge was not made twice, and that I basically didn't know how to read my credit card statement. I called my credit card company, who confirmed there was definitely a duplicate charge.Desired Settlement: I would like this company to admit their mistake and learn that you can not treat customers this way. It was a simple mistake that could have easily been fixed, but they refused to do so and I therefore had to seek help from elsewhere.

Business

Response:

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us as we do show only ONE charge to her [redacted] ending [redacted]. We sincerely apologize that the customer assumes her call to us was purposely disconnected and researched that issue to find no record of any of our Customer Care agents disconnecting this customer. On 4/**/15 we do show that the customer spoke with one of our Agents and per the agents call notes:"Customer called in saying that she wants to know the charge information…informed the same to cust.. Cust said that she can see the same charge twice.. Informed customer that we have charged once.. customer was not happy and said will report to the police and hung up the call."No further charges or refunds are due on this order as it was successfully charged once and shipped once on 3/**/15. We suggest that the customer contact their bank directly to inquire about the double charge and can give them our contact information if the need should arise.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: Ordered 2 batteries for lap-top computer J1KND. When received one battery would not charge and the other battery partial charge. Selling defective equipment on purpose.Desired Settlement: Sending back for visa refund. Also company be black balled for [redacted] consumers.............

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us and do show that the items in question were previously returned and refunded.

If you have any further questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Customer Relations Department

[redacted]Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered three headsets with lifters in May 2014. One headset was defective. I sent back the headset and the lifter. I received a replacement headset but not a lifter on 6/*/14. I called and was told it would ship in 24 hours. No lifter so I called again. Sat on hold for a very long time and no one answered the phone. Tried multiple times. Finally go someone on 7/**/14. Was told it would take 24 hours. The same thing happened. No product and no one answered the phone when I called. I sat on hold once for 20 minutes, someone came on the line to tell me there was one customer ahead of me and to please hold, which I did. Sat on hold another 30 minutes with no answer so I hung up. I called today (8/**/14) and sat on hold for 35 minutes before someone answered. I explained my situation to 2 people and was told it was past the 30 day return period. When a company does not answer their phone in a timely fashion, it can easily run over such a short time period. I am disgusted with this company and just want my money back. I spent $250 on this headset that does not function as it should and the customer service for this company is the worst I've experienced.Desired Settlement: I just want my money refunded

Business

Response:

To Whom This May Concern,

We are highly embarrassed and apologize for the long hold times when our customer attempted to reach us. Unfortunately, we are not able to refund the order as it is well past our 30 Days Return Period.

We've shipped the missing handset lifter today via UPS and will email the tracking to the email on file within 24hrs.

If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard

Review: Ordered a replacement battery for my phone and it did not work. I emailed the company and did not receive a response.Desired Settlement: I would still take a working battery. Very offended I did not receive a response to email. However, two days later I receive bulk sales email that I did not sign up for intentionally.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the item ordered and have not received any emails or phone calls from this customer stating that there was an issue with the order.

As a courtesy we have refunded the full purchase price of the item.

Customer Relations Department