FactoryOutletStore

To Whom This May Concern:
We sincerely
apologize for the inconvenience that this may have caused you.  We
are here to help you in any way possible
but we do see that you have not contacted us since placing the order to
alert
us of any issues with the item. After reviewing the delivery I do see
that your local Post Office was having issues delivering the package to
you and after 3 attempts returned the merchandise to us and your order
was refunded the full purchase price.
Please
contact your card issuing bank to find out exactly when this amount will be
placed back into your account.
If
you have any questions please feel free to contact our Customer Relations
Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance in resolving this matter.
Sincerely,
[redacted]

To Whom This May Concern,We regret that you were not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that this customer refused delivery of the package and the order is indeed ready to be refunded.  We will follow up...

with the customer regarding any questions we may have regarding this complaint. As a courtesy we would like to extend a 10% Discount on your future order with us.  Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any additional questions and/or concerns.Customer Relations Department

Credit was issued previously - 4/**/16 [redacted] - customer should contact their bank directly.

To Whom This May Concern,
We regret that situation that has occurred with your purchase here with us at the FactoryOutletStore.com.
After reviewing the complaint along with the notation history I do see that the customer attempted to return the item without the original...

package .. per our Return Policy that is listed on our website also on the customer's proof of purchase our customers must return the packaging in order to return the merchandise. 
On the top of our website also on the customer's proof of purchase we state that we are:  "An Independent Retailer of Consumer Products".  We regret that our customer did not notice this statement.
We have spoken to our distributor of the item and will accept the item back as a return - please review our Return directions that was emailed to you today and return the package - please ensure you retain the tracking for the return and only use FedEx or UPS to return the package.
Once the package is received and inspected the purchase will be refunded and we will waive the "No Box" fee .. which also is notated on our website.
If you have any questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you very much for stepping in.  I am waiting for additional refund back to my credit card from the business.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that you were not happy with the purchase made with us here at the [redacted] and sincerely apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation...

history we do show that we have successfully received the [redacted] for refund and we show that our customer was previously refunded the full purchase price for the item along with the corresponding 3yr warranty.  Customer was not refunded for the Mounting Kit @58.95 as we show that this item was not returned.  As a courtesy we will refund the Mounting Kit and the customer may keep the item.
If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Bought a rather expensive refurbished phone system. They provided the wrong phone cords (Should have been RJ22 instead of RJ11 jacks). Customer service was polite but had no clue about customer service....They refused to correct their error. Here were their options:
1. I buy correct ones from their website ($40 + shipping!)
2. Return the entire order for replacement - I pay for shipping on rather large box!
3. Tried to have me call phones manufacturer (Polycom), as if they would handle their error.
Stay away from these guys.

Ordered luggage and the website said it was instock. I needed it in a rush so I paid for 2 day shipping. Site stated that it would arrive at my houe on Ja[redacted]. I called on Jan [redacted] and a rep name "rick" siad it was back ordered and sent out on the [redacted]. I stated that the website did not state that and I want my money back for the two day shipping. Said he would have a manager call me back I said no let em talk to him now. Rick claimed there were too many calls in que to the manager (now I know why) and he was unable to put me on hold and that I would have to wait for a call back. Customer service is the worst. Do not buy from this site

Thank you for your purchase with us here at the FactoryOutletStore.com.
We sincerely apologize for the inconvenience that this may have caused you. We fill orders by SKU received and our records show that we filled the correct SKU
on your order.
Again we...

apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs.   For a refund you would have to return the merchandise to us for inspection and consequent refund to your account .. we would be more than happy to provide a full refund as a courtesy once the item is returned per our Return Policy.
If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.
The company refunded an additional $10.00, back into my account.  They did not call me to advise they had done this, but I...

noticed the refund
when I received my next bank statement.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Customer has already given the package to UPS and it is on its way back to us:
Scheduled Delivery Updated To:
Monday, 02/**/2014, By End of Day

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.
After reviewing the complaint made by the customer along with the notation history I do see that we have been in constant conversation with this customer regarding the...

delivery of the merchandise as late as today.  The item was on temporary back order and should be delivered to the customer by Saturday 2/**/13.  Customer requested a $50.00 discount on the merchandise due to the delivery date being changed and was given that discount as a courtesy.
If you would like to discuss this further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
They did NOT refund the full purchase price as they stated.  My refund was partial....$60.35 short...and that was after I paid $20 to return it to them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  *

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this case is currently being disputed with the customer's credit card company.Unfortunately, we are not able to give a response at this time due to the ongoing dispute.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

The customer's request was for FREE overnight shipping .. we do not offer FREE over night shipping on any of our merchandise.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been                                           Here]
 
 
 I had canceled the order a week and a half before ( after waiting almost two weeks ). They sent the package without my consent and first charged me 20% restocking fee along with me having to pay $11.15 to send back the package that I did not open,order or give them at that time permission to run my card.This is a tricky move for a company to use, I hope this helps other buyers from the same experience . I was not unhappy with product, I canceled the product and other shoppers pay action to this or you will lose a lot of money unless you go to the extremes that I had .
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that the tracking given to us for USPS shows that the package was delivered .. but it WAS NOT!
We would suggest that the customer contact USPS and let them know that we did not get the package and for them to start a Missing Package Investigation.
We are not able to refund for any item that we did not receive and will wait for the conclusion of the Missing Package Investigation.
Customer can contact our Customer Relations Department at ###-###-#### for any information needed.