FactoryOutletStore

Review: Purchased a Samsung Galaxy S# from this company. It was defective. Returned it within 30 days by USPS. Tracking number shown it was "Delivered". The company denies it and refused to send replacement. I demand a full refund.Desired Settlement: refund 100% if they don't want to replace the phone

Business

Response:

To Whom This May Concern,

We regret the problems that this caused our customer and are working with USPS on the customer's behalf to find the location of the package as we do not show it was successfully delivered. Once the item is found we will be able to process the EXCHANGE as previously agreed. This process usually takes 7 to 10 business days and customer can contact USPS Directly as they were the initiating party.

Unfortunately, we are not able to process an exchange until the package is successfully delivered and inspected.

If you would like to discuss this matter further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already contact the customer service department before I complained to Revdex.com. I already gave them the USPS tracking number and asked them to check it, they refused to do anything but hide behind the company policy. The status of the package was clearly marked "DELIVERED" in the USPS web site. That means the company already received the package but was misplaced by your employee. Their argument was the package was delivered to "[redacted]" only. USPS will not just delivered to a post office with zip [redacted]. They only marked "DELIVERED" because items were delivered to the stated address.

p.s. tracking number is: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: It is the case of "He says". The business said they did not receive the returned merchandise. I have proof from both post offices which are my local post office and the business's post office stating the product was delivered to them. I just hang up the phone with a [redacted] at the zip code [redacted]. He stated that he recognized the company FactoryOutlesStrore.com. It happened before the same situation that this company has moved partially to out of New York area. They do not have the manpower to track all the product they received. In other words, they lost it.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand that the tracking given to us for USPS shows that the package was delivered .. but it WAS NOT!

We would suggest that the customer contact USPS and let them know that we did not get the package and for them to start a Missing Package Investigation.

We are not able to refund for any item that we did not receive and will wait for the conclusion of the Missing Package Investigation.

Customer can contact our Customer Relations Department at ###-###-#### for any information needed.

Review: I ordered a brand new cordless phone, received a used and dirty phone with earwax on the ear piece and dirt surrounding the number keys on the dial pad. Contacted customer service and was told that upon returning the item, I would receive a full refund, including shipping, and an additional $6.00 credit for the shipping I would pay to return the phone. I checked my CC statement and saw that I was only refunded the cost of the item only. I contacted customer service again about the discrepancy, the agent said he would only be able to return my initial shipping costs, but could not issue me the shipping credit I was supposed to be receiving. His reasoning was that the credit would only be issued if I were to do an exchange. This was my first time using [redacted], and was thoroughly disappointed, and thus was not interested in an exchange since I do not trust a company trying to pass off used, dirty items as "brand new". I have accepted the full refund, but am still shocked that my return shipping was not honored since I returned the item due to [redacted]'s error and dirty business ethics. I will be reporting [redacted] to the Revdex.com and will never use the site again.Desired Settlement: Process the shipping credit since the burden should be on [redacted] and not me. I'd also like for ratings of companies such as these, be easily found in web searches to protect me and other consumers like me from being tricked into purchasing something from a illegitimate business. Thank you

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the purchase made with us.

Unfortunately, we are not able to refund more than collection from the customer and after review of the order notation along with the complaint made by our customer we would like to offer a courtesy 10% discount on any future order. Customer's account was previously refunded the full purchase price collected.

If you have any questions and/or comments please feel free to contact us Monday through Friday 9am to 4pm Eastern/Standard at ###-###-####.

Customer Relations Department

This website advertised and showed original batteries for my VTech Cordless phones. I ordered a 3-pack and a single battery. When they arrived, they are generic batteries, the wrong V and the wrong mAH. I called to try to get the correct batteries and was told they do not carry original batteries, only generic, even though their website showed original batteries. I did receive a refund, but am still without batteries for my cordless phones. I will not do business with them again and do not recommend anyone else patronize them either.

Review: I purchased one set of mattresses, one mattress only, and an adjustable bed frame on December [redacted]. I was told the mattresses had to be made to order and would be delivered within a week. I have called almost every day asking about a delivery date and was finally given a date of December [redacted] plus I was given a $150 discount. I still haven't received my order to this day. Yesterday, the [redacted], I called the delivery company to check a delivery time and was told that the order had been cancelled and returned back to the warehouse. I called Factory Out Stores afterwards, around 10:00 a.m. est and was told the person who's working on my order would call me back but they never did. I called this morning and asked to speak to Oscar, he has been handling my account, and was told that he was on break and would call me back in 30 minutes. I continue to get the run around with this company.Desired Settlement: I would like to receive my order, along with another discount, as promised because the prices are great. If I can't get my order by 1/*/16, I would like to receive a credit to my account without me having to dispute the charges.

Business

Response:

Dear [redacted],We deeply regret the inconvenience on your order and apologize the delivery took longer time than normal time frame.We previously informed you regarding the earlier delivery date (12/**/2015) ... the Delivery Agent never received a affirmation from your end for the delivery on 12/**/2015 , hence the order was not delivered on the same date. Unfortunately, we have minimal control over the delivery procedure , but still we were able to rescheduled the delivery. Customer satisfaction is our uttermost priority. As a courtesy we will apply a discount on the original order. ($299 discount on Adjustable base, $299 and $380.50 discount on both the mattress respectively). As the delivery was delayed due to miscommunication from the Agent we offered another $250 discount. Please give us a call at ###-###-#### Monday thru Friday 11am to 5pm Eastern/Standard.Thanks & Regards Team MattressFactoryOutletStore.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The original delivery dates wasn't 12/**/15. The delivery dates given to me by the delivery company was 12/**/15. This date was not acceptable so that's why I never accepted the date. There was never a miscommunication my part. If an additional discount is applied to my account I will accept that and end the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings [redacted],Again we apologize for the situation and will consider this case now closed.Customer Relations Department

Review: I ordered a [redacted] unit from this company on [redacted] December 2014 and received it on [redacted] December 2014. When I opened the package, the unit only came with a window suction mount and car charger. The charger was broken and there was no cable to connect the unit to a computer to update the maps etc ( The unit has lifetime map updates) I called the company and explained the situation and they sent me out a new charger and USB cable. These did not fit the unit as it has no USB sockets. It only has a docking port in the base, even though I explained this to them. I called them again and this time they said they would replace the unit (The rep I spoke to tried to get me to upgrade to a new unit, but I declined). I returned the unit ( I had to pay $12 postage) and eventually they sent me another one on [redacted] January. This was the same as the original unit, but was still missing the cable to connect it to the computer,. Again I called them and went through the whole scenario again and actually gave them the correct cable number. and they said that they would send it to me. I received the cable yesterday [redacted] February and again it was the wrong cable. I have called again this morning and went through everything again, and then asked to speak to a supervisor. She was very curt and said that the cable costs $49.95 and would I like to order one. I tried to explain that the unit should come complete with all necessary cables as it says in the advertising. She tried to tell me that it doesn't say that it comes complete in the advertising and told me to return the unit for a refund . I said that I should not have to pay the re-stocking fee or two sets of return postage, all I want is the cable. She said she waive the re-stocking fee and hung up.

The order number is [redacted] and the unit ordered is a TOM-GO2535TM-R

On the website it shows the accessories included and it says on there, usb cables, but neither unit I was sent have any USB ports.

GO 2535TM

Included FREE:

Easy Click Mount

USB Car Charger

Home Charging Cable

Dashboard Mounting Disk

This is taken from the website, stating what is included in the boxDesired Settlement: All I want is for them to send me the cable needed so that I update the unit and the maps

Consumer

Response:

At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

To Whom This May Concern, We sincerely regret that our customer was not happy with the purchase made with us. After reviewing the complaint along with our notation history we do show that our customer contacted us regarding the missing cable and we attempted to remedy the situation with a replacement shipment. We further show that our customer was not completely satisfied with the replacement and returned the order for refunded. We regret that we were not able to make you one of our many happy customers and will ensure full refund of the purchase price along with a 10% discount on your next purchase with us here at the FactoryOutletStore. To speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist. US Based Customer Relations Department ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: THE FACTORY OUTLET STORE.COM IS FALSELY ADVERTISING A RADAR DETECTOR ONLINE. THEY ADVERTISE THE ESCORT REDLINE RADAR DETECTOR FOR $499.95 WITH THE STANDARD POWER CORD PICTURED AND THE SAME DETECTOR WITH THE OPTIONAL ANDROID LIVE SMARTCORD FOR $524.95 WITH THE UPGRADED POWER CORD PICTURED IN THEIR ADVERTISEMENT. AFTER PAYING $524.95 TWICE MINUS $10 DISCOUNT INCENTIVE TO BUY THEIR ORIGINAL OFFER AND TWO SHIPMENTS LATER I RECEIVED THE STANDARD PACKAGE ADVERTISED FOR $499.95 WITH NO ACCESSORY OR UPGRADED POWER CORD. I WAS ABLE TO CONTACT THEM EVERY TIME BUT THEY COULD NOT ANSWER WHY THEY PICTURE TWO DIFFERENT POWER CORDS ADVERTISE AND CHARGE FOR THE UPGRADE AND ARE SHIPPING THE STANDARD PACKAGE.Desired Settlement: REFUND BOTH PRODUCTS PURCHASED AND CORRECT THE ADVERTISEMENT TO ACCURATELY REFLECT WHAT IS BEING PURCHASED/SHIPPED TO THEIR CUSTOMERS.

Business

Response:

To Whom This May Concern,We sincerely apologize that our customer is not happy with the purchase made with us. After reviewing our ad as well as our customer's notation history we do show that we are advertising the correct item and that there was a warehouse shipment issue. We regret that this issue was not handled correctly the first time and will have [redacted] out to pick up both items within 24 to 48 hours.Once both items have been received and inspected we will issue a full refund to our customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I made a purchase from the company mentioned. On their website it stated that if I called this number I would receive a $50.00 gift card from[redacted]. After calling the number provided I then had to take advantage of several of their offers to receive this card. This was never mentioned on the website. They led me to believe that all I had to do was to call the number and that was that. If you need the order information I will be glad to provide this to you.Desired Settlement: Just want the $50.00 gift card that was stated on their website that I would receive.

Business

Response:

To Whom This May Concern:Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.All of the Rebates that we offer here at the FactoryOutletStore are completely optional and cancellable. Each offer consist of different services, products, incentives etc.along with a range of redeeming guidelines. After reviewing this complaint as well as our Rebate .. we show that it is a MAIL IN REBATE and is UP to $50 Gift Card. When you click on the Rebate Option it brings up a separate PopOut Window with complete instructions on how to submit the needed information to sign up.We would be more than happy to assist in any way we can .. please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience.Customer Relations Department

Review: I purchased a battery, the company represented that they a factory outlet for Samsung. The battery $14.95 I paid for Priority Shipping. I received the battery 13 days after my order. The form states returnable 30 day Guarantee. I was charged $2.24 restocking fee. I returned the battery the day that it arrived. I ate the $3.95 shipping feeDesired Settlement: $2.24 returned to my credit card. They offered free mailing 5-10 business days for delivery. I paid for priority shipping it took 13 days. I paid for the return of the battery. The package was not opened.

Business

Response:

To Whom This May Concern:

We regret that our customer was not happy with the purchase made with us and as a courtesy we have refunded the customer $2.24 today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Aug.**,2015 I purchased a Samsung Galaxy S4 mini cell phone from this online store with my [redacted] card. The phone did not have a sim card, I took the phone to my carrier to get it set up for use, my carrier could not put a sim card in this phone rendering it useless to me and I purchased a Galaxy Core Prime cell phone at that time. I went to the website to begin return of the S4, and I was within the eligible return window of 15 days for a cell phone. I brought up my recent order page and clicked on return this item, I was given directions to print this page and include it inside box with return which I did on Sept**, 2015 and sent it back via [redacted]. I left for vacation on Sept.**, 2015, when I returned home on Sept[redacted], 2015 a box containing the S4 cell phone was on my porch. I called customer service to inquire why they sent me back this phone? Customer service agent Max informed me the box was missing an RMA number. I informed Max that I had followed their website directions for this return, and since the phone is still useless to me new in the box, I need an RMA number then to return it. Max then proceeds to tell me to late now at this date of Sept[redacted], 2015 you are outside the eligible return window. I suggested to Max he let me speak to a supervisor as I had followed their site directions and I was away when they returned it, I also reminded him I was not contacted in regard to this issue by them either through phone or e-mail. Supervisor that Max spoke to, not myself agreed to return and they asked me for id numbers from inside the phone, Max stated would email me an RMA number in 2-3 days. Needless to say that never happened.I called again in an attempt to get an RMA number on Sept[redacted], 2015 with this phone still new in the box, I went through several customer service agents one named Sylvia who miss directed me to Warranty department and another named Mark who put me on hold until I was disconnected.I called back talked to service agent Gene who forwarded me to supervisor Chris who toldDesired Settlement: I would like to return this phone for refund to my [redacted] card, as they did not follow through on their end and return any calls or resolution, I was told I would get a return call with an RMA and be charged a 15% restocking fee. That is the resolution I would like.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Called to order a replacement part for an inground dog fence. Gave them the model #, etc, told them I needed the transmitter for the outside fence. They sent me a transmitter to keep a dog out of a trashcan inside your house. I called them back and after talking to many different people was assured that they had the right part ordered and wouls reship. I was told to return the wrong part and they would give me a credit for my shipping cost. 3 days later I get my shipment and it's the same part they shipped the first time. Needless to say I was not HAPPY. I called and argued with several different people, only to go on their website MYSELF and see that the part I wanted can't be ordered but it DOES have a replacment part that works with my system-Which NOONE in their customer service department seemed to know!!!! After being very dissatisfied with this company , I found and ordered the part I needed from somewhere else. I returned the second wrong item again by paying for shipping. As of date today I have been credited $34.46 (items were $49.95 each ) and have been told they will not refund the cost of my shipping although this was not my error. the fist item was returned by [redacted] at a cost of $9.10 and the second one thru [redacted] at a cost of $6.00. I have receipts for both. I want full credit for my shipping costs. I called today 10/**/14 and the [redacted] of customer service assures me that I have been refunded 49.95 twice but MY checking acct still does not show this. Biggest problem is the majority of the customer service people speak with an accent and it is very hard to understand.Desired Settlement: $49.95 x 2 and $15.10 in shipping cost.

Consumer

Response:

At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].

Sincerely,

Business

Response:

To Whom This May Concern, Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you. We are consistently training our Customer Support Department and we use all feedback to further assist our Customers. We do show that both orders were successfully returned and previously refunded the full purchase price. As a courtesy we will refund our customer's shipping charges to their [redacted] physical address as soon as possible and would also like to extend a 10% discount on their next order. If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist. US Based Customer Relations Department ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: ordered refrigerator water filters. (3) its one was ok when time to put next one in 6Months. When we put filter

in refrigerator keep blinking. Filter was defective. Put thiird filter in. Same situation. Called company told them

two filters were defective. They said time had run out to late to return. Spoke to supervisor. We did not know filters

were defective until we used them. Finally supervisor said I could return the two filters and they would sent me two

more. This was three weeks ago. Called yesterday they said they were not sending me any filters. This company

is awful and sells used defective water filters. they need to be reported so other people do not purchase them.Desired Settlement: I want them to send me two more filters. Hopefully ones that are not defective.

Business

Response:

To Whom This May Concern,We regret that our customer in not satisfied with the items ordered with us. We sincerely apologize about any issues that this may have caused and as requested will send 2 replacement filters to our customer's Ormond Beach, FL address today. Please allow 2 to 5 Business Days for the arrival of the replacements.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: Placed an order online. Realized I made a mistake immediately. Called and told them my [redacted] had put the wrong address in for delivery. The told me no problem. This was mid September when I made the order. On the ** of Sept. I received an email that this item was set to ship. I called then to double check the delivery address and they told me the old address was on there, they would change it no problem. I have not received it to this date. I called them and was told it shipped on the ** of Sept. But they didn't have enough notice to change the address and it cost 13 dollars to change an address when I asked about some sort of comp to me for their delay, like the 13 was my comp because they wasn't going to charge me for it. I was told by a supervisor that it would take 10 days to resolve this issue . I became upset when she stated in 8 days they did not have enough time to change the address. Told her that I wanted my money back or I was reporting them to you. I figured I would just the jump on this because I fell I may get the run around. Thank you very much.Desired Settlement: Refund

Business

Response:

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us.After reviewing this complaint along with our notation history we do show that our customer placed the order using [redacted] CheckOut .. this checkout option is secure and we are not able to change any information received thru this Check Out. We regret the miscommunication that has occurred and would be more than happy to help our customer with any information needed to retrieve the package from the original address received thru the [redacted] Checkout in-order to return for a refund.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Review: I purchased a new, in-the-box headset from this online company. When I received it, it would not power on at all. After sending it back, they only refunded me 1/2 of the nearly $50 that I paid and sent a part to me that I never ordered which was a "Factory Replacement Part" to something (it looked like the cap to a pen). When I called them to ask why I received this item I never ordered, they tried to tell me that I have to pay to ship it back and then they will refund the rest of my money. I asked for a prepaid shipping label since I never even ordered this item-they refused. Now, they are wanting to keep my money for until I pay myself for the return of a part that I never even ordered. Terrible customer service and a shady organization.Desired Settlement: I would like for them to refund all of my money for the item I already returned and provide a prepaid shipping label for the part they sent to me by mistake.

Business

Response:

To Whom This Man Concern,We regret that our customer was not happy with the purchase made with us. After reviewing the complaint along with out notation history I do show that customer purchased a Plantronics Discovery 975 Package - this item is made up of 1) Discovery975 and 1)Charger Pocket 640-70383-01. These items were shipped separately - the headset was shipped via [redacted] on 11/*/14 and the charger pocket was sent via [redacted] 11/**/14. On 11/**/14 our Returns Department received the headset for refund and after inspection found no defects with the item - Per customers complaint - the item would not power on as they didnt get the charge pocket yet inorder to make the headset work. Customer was refunded per our Return Policy - less 15% Processing and the actual cost of shipping. We see that the customer finally received the charger pocket and thought that we received the return for the headset and processed an exchange. Customer can return the item for full refund as a courtesy within our 30Days Return period. Customer is responsible for the return postage. No further refund is due this customer at this time.If you have any questions and/or comments please feel free to contact our Customer Relations Department Monday thru Friday at ###-###-####.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

The business is, once again, providing false information to you as follows:

They claim that I ordered the Discovery 640. I did not. The attached receipt shows that I ordered a "Brand New" Plantronics Discovery 975. I never ordered anything associated with a Plantronics Discovery 640 as they so claim and my attached receipt proves, yet they send me a "Factory replacement part" for a Discovery 640 that, falsely according to them, was part of my original order. This was shipped and received after they received my original return back to them.When I called to explain to them that they shipped an item to me that I never ordered in the first place, they refuse to listen and hold my money ransome until I pay to return their product sent by mistake on their part. I even offered to take my time to send the item back if they provided a prepaid shipping label-something that I do not have to do. They refused to pay for return of an item I never ordered and held nearly half of my $49.95 payment for my true order until I paid to return a item they shipped by mistake. This business operates under unethical practice and needs to be disciplined by regulating authorities to stop them from taking advantage of the public consumer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This Man Concern,As a courtesy we will refund the full purchase price of the order without the need of a return today.If you have any questions and/or comments please feel free to contact our Customer Relations Department Monday thru Friday at ###-###-####.Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 3 AT&T handsets/chargers from FactoryOutletStore.com.One of the handsets was defective.I asked to exchange the handset.I personally paid [redacted] to return the item and requested an exchange.[redacted] tracking indicates the item was delivered on June **, 2014.FactoryOutletStore failed to inform me that they did not have the item I ordered in stock and were not going to exchange the item.I did not realize that they credited my credit card for $17.48 on June [redacted] and charged me a restocking fee of $12.47 for a defective product.I called the customer service line on Sept. [redacted] or [redacted] to find out when I would receive the handset.At that time, they informed me of their action outlined above.I was told that I would be given a credit of $12.47 since the item was defective.On Sept. **, 2014 at approximately 10:30pm I received a voice mail message indicating they could not provide my credit because over 30 days had passed.I called back on Sept.[redacted],was offered a store credit and told I could purchase the handset at the new, higher price of over $32. I expressed my dissatisfaction with their remediation strategy throughout my conversation with the customer service representative. I asked to speak with the manager. I was transferred to a [redacted]. I asked to speak with the manager and was sent to voice mail.Desired Settlement: I would like to have a $12.47 check sent to me. I do not want to continue to do business with an operation that delivers defective products and expects their customer to pay for their mistakes and poor customer service.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the merchandise received and had cause to return.

The item was received from our customer and inspected for defect and none was found therefore customer was subjected to our Return Policy.

As a courtesy we will refund the $12.50 balance on the account to our customer.

If you have any questions and/or comments please feel free to contact our Customer Relations Department 9am to 4pm at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If the check is received, my complaint will be satisfied. It is interesting to note that in the response to my compliant, they indicate I am a liar. That demonstrates their approach to customer service. This is the first I am hearing of their assessment of the returned product. I ordered more than one handset. The handset that I returned was defective. A good customer service organization would have at least informed the customer that they disagreed before taking action and withholding a portion of the payment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Revdex.com PLEASE REVIEW HISTORY

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received a refund check.

Sincerely,

Review: I PLACE AN ORDER WITH THIS SCAM COMPANY WHO HAS THE WORST CUSTOMER SERVICE WITH PEOPLE IN THE [redacted] WHO DO NOT PROVIDE ANY CUSTOMER SERVICE.

SINCE MY PRODUCT WAS GOING TO TO BE DELIVER LATE I CANCELED BEFORE IT SHIPPED , FIRST PROBLEM THEY REFUSED TO REFUND MY MONEY SO I HAD TO FILE A CHARGE BACK AND GUESS WHAT THIS IS STILL WENT AND SENT THE PRODUCT AFTER IT HAS BEEN CANCELED.

NOW THIS [redacted] REFUSED TO SEND ME AN AIRBILL TO SEND THE CAN THE UNSOLICITED PRODUCT BACK AND HAD THE AUDACITY TO SEND ME A COLLECTION BILL FROM A COLLECTION AGENCY.

I HAVE SENT A MILLION EMAILS AND THIS [redacted] DONT RESPOND TO ANY AND HAVE SPOKEN TO THEIR PATHETIC COSTUMER SERVICE AND TO THIS DATE IM STILL WAITING AND NO RESPONSE AT AT, THEY SHOULD BE SHUT DOWN , IILL ALSO BE FILING A COMPLAINT WITH THE FTCDesired Settlement: SHUT THEM DOWN PUT THEM OUT OF BUSINESS AND SEND ME FREAKING AIRBILL TO SEND THE UNSOLICITED JINK BACK

Business

Response:

To Whom This May Concern,

We are sending out [redacted] to pick up the package from the customer. We have tried to work with this customer and could not therefore we placed them into Collections for the return of our merchandise.

Once the item is returned this customer will be removed from any proceedings currently ongoing.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

ABSOLUTELY FASLSE I HAVE SENT OVER 20 EMAILS AND NO RESPONDS FROM THIS SCAMMERS AND CALLED AND SPOKEN TO THEIR [redacted] AND ALSO THE SAME . I DONT WANT THIS PIECE IF GARBAGE AND WONT PAY TO RETURN IT MY SELF THE JUNK BOX IS UNOPEN.

ONTOP OF IT I HAVE BEEN READING ONLINE WITH ALL THE COMPLAINTS JUST LIKE MINE THAT THIS SCAMMERS WANT A 15% RESTOCKING FEE??? A FEE FOR WHAT??? FOR SENDING A CANCEL ORDER DAYS AFTER IT WAS CANCELED???

SO SHOW ME HOW YOU HAVE TRIED TO WORK WITH ME SCAMMERS????????? SEND ME PROOF OF EMAILS ????? OR ANY OTHER CONTACT EFFORTS!

THEY SHOULD BE SHUT DOWN, I HAVE ALSO SENT A COMPLAINT TO THE FTC REGARDING THEIR PRACTICES AND WILL FILE COMPLAINTS ON ANY ONLINE WESITE I CAN ABOUT THIS SCAMMERS.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom This May Concern,

We are sending out [redacted] to pick up the package from the customer. We have tried to work with this customer and could not therefore we placed them into Collections for the return of our merchandise.

Once the item is returned this customer will be removed from any proceedings currently ongoing.

Customer Relations Department

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

“ABSOLUTELY FASLSE I HAVE SENT OVER 20 EMAILS AND NO RESPONDS FROM THIS SCAMMERS AND CALLED AND SPOKEN TO THEIR [redacted] AND ALSO THE SAME . I DONT WANT THIS PIECE IF GARBAGE AND WONT PAY TO RETURN IT MY SELF THE JUNK BOX IS UNOPEN.

ONTOP OF IT I HAVE BEEN READING ONLINE WITH ALL THE COMPLAINTS JUST LIKE MINE THAT THIS SCAMMERS WANT A 15% RESTOCKING FEE??? A FEE FOR WHAT??? FOR SENDING A CANCEL ORDER DAYS AFTER IT WAS CANCELED???

SO SHOW ME HOW YOU HAVE TRIED TO WORK WITH ME SCAMMERS????????? SEND ME PROOF OF EMAILS ????? OR ANY OTHER CONTACT EFFORTS!

THEY SHOULD BE SHUT DOWN, I HAVE ALSO SENT A COMPLAINT TO THE FTC REGARDING THEIR PRACTICES AND WILL FILE COMPLAINTS ON ANY ONLINE WESITE I CAN ABOUT THIS SCAMMERS

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: A defective GPS unit, model Garmin Dakota 20 was returned to the Factory Outlet Store one week after being received. The unit was not functioning properly as it would go into "sleep mode" seconds after turning on. I immediately returned the product. After waiting several weeks with no response, I contacted the supplier. I was told they would not fix or replace the unit because it was not returned in its original packaging! I called several time, was put on hold for up to 30 minutes and was told I would be contacted within 48 hours. That never happened. At this point, 7 months later, Factory Outlet Store still has my GPS and the Burlington Area School District is out $174.95! My order is # [redacted]Desired Settlement: Repair the existing unit, replace it with another or return the one they have.

Business

Response:

Thank you

for your purchase with us here at the FactoryOutletStore.com

We sincerely

apologize for the inconvenience that this may have caused you. We are here to help you in any way possible and have researched your order to find that your item has been sitting for far too long without a resolution. We've went ahead and shipped you another item as a replacement and it will be there on Wednesday 3/*/14 - if you have any problems please contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Again, we sincerely apologize for the length of time that this has taken and will make sure that this does not happen in this manner again.

Review: Ordered two Samsung Galaxy S4 phones from the company and paid for UPS 2nd Day Air delivery. Rec'd both phones, however, one of the phones did not work. I called to request a replacement phone and that it be shipped with UPS 2nd Day Air as the original order. Company said it would NOT expedite the shipment. I then downloaded the listed Return Form on their website. On the form, I requested a refund for the product as it was defective. On the website it states that as long as the merchandise is returned in its original box and within 30 days, that a refund can be issued. The original box had NO damage and was NOT sealed upon arrival. Yesterday (almost two weeks after the original complaint) I received a "replacement" phone. I called to request authorization to return the phone and was told that NO credit would be issued because according to [redacted] "the original box was opened" . Exactly HOW am I to know a phone is working unless it is opened?? Their website says one thing, their "service" says another. I am out $610.90 (phone and two year extended warranty) and have a phone I do not need.Desired Settlement: I want to return this replacement phone that I did NOT order and I want a refund check to be issued for $610.90 for the cost incurred for the purchase of this phone. I will not seek restitution for the wasted shipping costs.

Business

Response:

To Whom This May Concern,

We regret that our customer was not happy with the item purchased with us.

Customer placed the order via our online shopping cart and we list that the item purchase is a NON-RETURNABLE ITEM.

As a courtesy we will issue UPS a pick up label to have the item returned for full refund.

If you have any further questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

I place order on Garmin map of Europa Micro SD card.

They send me Update and refuse to take product back.

Return policy will cost you about 50% if they make mistake.

Don't order any products from this company.

This organization is not very business-like or professional. My problem was that I warned the sales associate that a previous supplier did not ship the correct Toshiba notebook battery. I ordered 2 batteries, and they did not fit my machine. Originally, they assured me a [redacted] label would be provided to return this at no charge to me, but did not offer to send me the label on 10/** when I discovered their mistake of wrong batteries shipped--I had to ask for it.
On 10/**, I asked Garry to have a manager call me back--the manager did not call. I called on 11/* and spoke with Chris, Manager # [redacted]-she assured me that a label would be emailed to me again. This is a total waste of time for me, since I warned the sales associate that he should ensure the correct batteries are shipped to me.

Ordered online from [redacted] an LG LGIP-400N battery. Photo on the website shows all the correct specifications 3.7V 1500mAh 5.6Wh. The battery received was an IP-400N - a knock-off - with specs of 3.7V 1150mAh 4.3Wh. When I called customer service to complain, they said the battery was compatible. But the specs are clearly different and what they showed was a photo of the correct battery on the website. So they substituted an inferior product from that shown. When I told them about the photo, the person continued to respond that it was compatible and that it was the only one they had. This company is a scam and no one should buy from them.