Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAs Topps indicated, there is another complaint open regarding the same matterI opened the second complaint when the first was inadvertently closedNow that the original complaint has been reopened, this complaint ( [redacted] ) can be closed Sincerely, [redacted]
Consumer was advised any cards available will ship in the order they were received The cards in the consumer's account are still within the 15-weeks advised on the redemption card
Topps maintains the right to substitute a card if it cannot be completed and is determined to be ‘uncirculated’ You received a card of equal or greaterCURRENTmarket value..Topps will not replace the card received
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What does this answer, "The consumer could have taken delivery at any time of the cards purchased"have to do with the ridiculous price they are charging to have the cards shipped? My contention is that there are far cheaper ways to ship these In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase This will help us rectify this issue quickly.Please use the link below to review our return policy: [redacted] We are sorry to hear that your recent purchase of a Topps product contained damaged cardsThe Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for deliveryWe hope this information is helpful to youAs always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email: [redacted] ) if you ever have any other questions, comments or suggestionsA customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to writeWe appreciate your interest in Topps and hope you continue to enjoy our productsSincerely, Consumer RelationsThe Topps Company, Inc
The shipping and handling fees have always been part of this program The consumer could have taken delivery at any time of the cards purchased We will extend the discount offer until for this consumer We will need the order # once the order is completed to issue the discount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting the response from Topps because I haven't received my card yetI need to know when the card will be shipped as well as a tracking number for the shipment Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausethey would rather keep the thousands of dollars I have spent on the app & not give me me anything in return, but ban my accountMy 1st Amendment rights has been taken away because of thisI've been Harassed & my age also has been discriminated for use of the app.The two links they gave me is nothing but a lack of effort on their partI will be signing on to the class action law suit & will be fighting to get my money back & for punitive damages they have causedTopps is nothing but a greedy company that needs to be shut down because of [redacted] ethics that pray on young children's obsession with sports cards & making them gamble their own money, to stress out to complete a card deadline, instead of concentrating on school or at home.I also cancelled my $10,a month Topps Product Subscription for my Businesses & will be sending my Business to Upper Deck products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for the oversight of this not being completedThe CSR handling this directly with the consumer left the companyWe are shipping out the [redacted] card the consumer and CSR agreed on
Eric communicated with [redacted] via email on An agreement for the replacement is a Allen & Ginter Framed Red Auto Mini of David Wright and a random $card was agreed on.This will ship this week to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: One of my redemptions (Hunter Green) is well beyond weeks It's probably sitting closer to months actually They can't get a year old kid to sign his cards? You see, Topps are a bunch of liars and from all appearances they are supremely unorganizedFunny how as soon as I file a Revdex.com complaint suddenly they ship some of my cards I'm not going to waste any further time with this complaint or this company called Topps, but I'll end with this, the collecting community are not happy with their service, or their hostile attitude toward customers who pay a lot of money for product but only get IOUs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Im not accepting just a random card ...I don't get why when I got replacements for a UFC card before I was sent a triple threads white whale 1/and now when I sent in an actual pack pulled 1/this is so difficult In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My User Name [redacted] This is the additional information they have requested In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the [redacted] label, will consider case closed when cards are returned to me Sincerely, [redacted]
Topps policy for substitution values are based on current fair market value, at the time a request is made for the substitution We are not able to use a transaction from when the item was purchased by the consumer to apply the value for these cards, as the values are not current If a specific card has no current sales, we review other cards from the same players which recently sold This allows us to see the current market value of the player based on similar cards.The card due to the consumer was damaged and is being remade The consumer can continue to wait for the card or have a substitution of the card for current market value.For a substitution, please contact Customer Service, ###-###-#### or [redacted]
Topps redemption program offers a substitution of the original card after 15-weeks of equal current market value.The current market value card due to the consumer was assessed based on completed and sold auction sales on [redacted] of the same players.The consumer can continue to wait or work with a CS representative to complete the substitution
Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise
We are sorry to hear that your recent purchase of a Topps product contained damaged cardsThe Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for deliveryWe hope this information is helpful to youAs always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by [redacted] ) if you ever have any other questions, comments or suggestionsA customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to writeWe appreciate your interest in Topps and hope you continue to enjoy our productsSincerely, Consumer RelationsThe Topps Company, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedAs Topps indicated, there is another complaint open regarding the same matterI opened the second complaint when the first was inadvertently closedNow that the original complaint has been reopened, this complaint ( [redacted] ) can be closed Sincerely, [redacted]
Consumer was advised any cards available will ship in the order they were received The cards in the consumer's account are still within the 15-weeks advised on the redemption card
Topps maintains the right to substitute a card if it cannot be completed and is determined to be ‘uncirculated’ You received a card of equal or greaterCURRENTmarket value..Topps will not replace the card received
Consumer has his merchandise that meets company standards.Consumer is not due anything at this time
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from anycurrent-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] What does this answer, "The consumer could have taken delivery at any time of the cards purchased"have to do with the ridiculous price they are charging to have the cards shipped? My contention is that there are far cheaper ways to ship these In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
After looking through our order system and email management systems, we are not able to find any order for this consumer with the contact information on this complaint.Please supply the order number, email address, name, and ship to address for this purchase This will help us rectify this issue quickly.Please use the link below to review our return policy: [redacted] We are sorry to hear that your recent purchase of a Topps product contained damaged cardsThe Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for deliveryWe hope this information is helpful to youAs always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email: [redacted] ) if you ever have any other questions, comments or suggestionsA customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to writeWe appreciate your interest in Topps and hope you continue to enjoy our productsSincerely, Consumer RelationsThe Topps Company, Inc
The shipping and handling fees have always been part of this program The consumer could have taken delivery at any time of the cards purchased We will extend the discount offer until for this consumer We will need the order # once the order is completed to issue the discount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am rejecting the response from Topps because I haven't received my card yetI need to know when the card will be shipped as well as a tracking number for the shipment Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausethey would rather keep the thousands of dollars I have spent on the app & not give me me anything in return, but ban my accountMy 1st Amendment rights has been taken away because of thisI've been Harassed & my age also has been discriminated for use of the app.The two links they gave me is nothing but a lack of effort on their partI will be signing on to the class action law suit & will be fighting to get my money back & for punitive damages they have causedTopps is nothing but a greedy company that needs to be shut down because of [redacted] ethics that pray on young children's obsession with sports cards & making them gamble their own money, to stress out to complete a card deadline, instead of concentrating on school or at home.I also cancelled my $10,a month Topps Product Subscription for my Businesses & will be sending my Business to Upper Deck products In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We apologize for the oversight of this not being completedThe CSR handling this directly with the consumer left the companyWe are shipping out the [redacted] card the consumer and CSR agreed on
Eric communicated with [redacted] via email on An agreement for the replacement is a Allen & Ginter Framed Red Auto Mini of David Wright and a random $card was agreed on.This will ship this week to the consumer
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: One of my redemptions (Hunter Green) is well beyond weeks It's probably sitting closer to months actually They can't get a year old kid to sign his cards? You see, Topps are a bunch of liars and from all appearances they are supremely unorganizedFunny how as soon as I file a Revdex.com complaint suddenly they ship some of my cards I'm not going to waste any further time with this complaint or this company called Topps, but I'll end with this, the collecting community are not happy with their service, or their hostile attitude toward customers who pay a lot of money for product but only get IOUs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Im not accepting just a random card ...I don't get why when I got replacements for a UFC card before I was sent a triple threads white whale 1/and now when I sent in an actual pack pulled 1/this is so difficult In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My User Name [redacted] This is the additional information they have requested In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for the [redacted] label, will consider case closed when cards are returned to me Sincerely, [redacted]
Topps policy for substitution values are based on current fair market value, at the time a request is made for the substitution We are not able to use a transaction from when the item was purchased by the consumer to apply the value for these cards, as the values are not current If a specific card has no current sales, we review other cards from the same players which recently sold This allows us to see the current market value of the player based on similar cards.The card due to the consumer was damaged and is being remade The consumer can continue to wait for the card or have a substitution of the card for current market value.For a substitution, please contact Customer Service, ###-###-#### or [redacted]
Topps redemption program offers a substitution of the original card after 15-weeks of equal current market value.The current market value card due to the consumer was assessed based on completed and sold auction sales on [redacted] of the same players.The consumer can continue to wait or work with a CS representative to complete the substitution
Would you please provide your username for the app and the exact name and/or checklist number of the card you are referring to? This will help us find the proper information to advise
We are sorry to hear that your recent purchase of a Topps product contained damaged cardsThe Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for deliveryWe hope this information is helpful to youAs always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by [redacted] ) if you ever have any other questions, comments or suggestionsA customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to writeWe appreciate your interest in Topps and hope you continue to enjoy our productsSincerely, Consumer RelationsThe Topps Company, Inc