The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed)Topps inventory is limited We sent to the consumer two cards of equal value to the one sent in.The consumer spoke with a CS representative, who did offer to send another card and was working one-on-one with the consumer to rectify this issueDoes the consumer not want this rectified directly with the CS representative any longer?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My card was replaced with a card that, at very most, has 10% of the value of the original card that I waited for FOUR years for This is NOT fair replacement To see how laughable it is, please see the reaction of the card collecting community [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps is not able to issue a refund We do not process the monetary charges [redacted] These links directly above are for attempting refunds from Apple and Google
Topps redemption policy is if the completed card is not available in weeks, you may request a substitution of equal current market value Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be ‘uncirculated’ When Topps provides a substitution card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingSubstitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Substitute card choices made by Topps are finalWe will follwith customer service for the care package you were told would be mailed
While I have not heard anything additionally from Topps aside from their phone call prior to the message stating they will call, I don't want this hanging out there any longer, nor do I want their company to have a mark on the BBB because of me. The time I have waited has been very long, and I believe I should have received my card by now, but I'm a lifetime Topps customer and they assured me it will be sent. I will take them at their word, and hope it is truth.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can you produce similar cards in other products or products the following years and not fulfill what's due? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapperDate Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved As of yet the complaint has not been resolvedThis time the response from The Topps CoIs that they would send two cards to replace the original replacementThe original card that I was suppose to receive has a fair market value of $2,The replacement cards they are trying to send in its place are a Museum Collection Cal Ripken Jr Archival Autograph and a Gypsy Queen triple auto relic of Brooks Robinson, Mike Schmidt, and George BrettThe Museum Collection Ripken just sold on [redacted] for $at bids and the Gypsy Queen card sold last back in for $on ***My calculations bring the value of the two cards to $which is far from the value of the card they are suppose to replaceThe statement on the rear of the original redemption states "Substitutions of equal or greater value will be made if the insert is unavailable for any reason"At this point this the statement printed on the card has not been fulfilledI need The Topps Co to do what is promised on the card they printedI will not accept any replacements that are valued below the value of the original card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We cannot advise the information the consumer is requesting as it is not available.If the consumer wants CS help, we will be happy to do so following our policies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Topps proposed shipping settlement ($229.12) would still cut, almost in half the severely depleted current value ($554.44) of the cards and is far more than the TRUE cost of simply putting them in a box and economically shipping them to me I resoundingly DO NOT ACCEPT this as a fair and equitable solution Furthermore that emails they have sent in the past were as deals to ship the cards were EVEN WORSE and even more expensive than the grossly unfair solutions that have been presentedThe Topps Company made their money when they sold the cards, It is not right that they double dip, and fleece the people who trusted them, and make even more money on a failed investment on the way outMany of the cards that were $are now worth in the range of centsI ask that the Revdex.com please step in and stop the Topps company's Unfair business practices so that others do not fall prey to this sort of abuse of customer good willI once again ask for the shipping and handling to be reduced to the REAL cost of putting the cards in a box and shipping them to me as economically as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
As originally advised...Topps works fulfill all redemptions as quickly as possible At this time, we are working to complete the production of the card, now that we have received the relic from the player At this time, there is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.The consumer felt the Revdex.com was direction he needed to go because he was not happy with the information originally suppliedThis is where communication will be completed unless he wants a substitute If a substitute is wanted, ANY CSR will help him complete this There is no reason to speak with me outside this claim forum
At this time, I have been contacted directly by The Topps Company Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Topps is saying they can't help me because I mailed the replacement to supposedly the wrong location, even though I spoke with a Topps representative that said to mail it to the [redacted] facilityThis is not my fault In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We are here and taking calls, our call center is very active Please make sure you are dialing the correct # and selecting the proper option, # Please also know where you ship your items to has nothing to do with CS It is another department that handles the fulfillment of your claim CS will not be able to do more than give you the same information that has already been given to you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my screen name is [redacted] & My E-mail is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Topps has been saying this for the past half year nowHow bad of a relationship do they have with their "manufacturer" that they can't get a solid time frame? Especially when this product is going on years old In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A Mystery Redemption is for a player(s) which Topps announces later in the seasonOnce the player is announced, Topps produces the cardTopps issues Mystery Redemptions to capture new rookies or players who may accomplish historic feats after a product release is completed Mystery Redemptions may take up to months to be completed after players are announced After the six month time-frame, after the announcement, a substitution for equal value can be requested
Topps redemption cards are valid for two to three years depending on specific product release Any redemption request must be submitted prior to the expiration date to be honored.If you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to you.Please mail cards to the following:Topps Company [redacted]
The package was returned to sender due to consumer not being available to accept the package We will reship to the consumer Please advise a shipping address to use for this package
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed)Topps inventory is limited We sent to the consumer two cards of equal value to the one sent in.The consumer spoke with a CS representative, who did offer to send another card and was working one-on-one with the consumer to rectify this issueDoes the consumer not want this rectified directly with the CS representative any longer?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My card was replaced with a card that, at very most, has 10% of the value of the original card that I waited for FOUR years for This is NOT fair replacement To see how laughable it is, please see the reaction of the card collecting community [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps is not able to issue a refund We do not process the monetary charges [redacted] These links directly above are for attempting refunds from Apple and Google
Topps redemption policy is if the completed card is not available in weeks, you may request a substitution of equal current market value Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be ‘uncirculated’ When Topps provides a substitution card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingSubstitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Substitute card choices made by Topps are finalWe will follwith customer service for the care package you were told would be mailed
Consumer will have to continue to wait for the card, as he does not agree with our policy for a substitution
While I have not heard anything additionally from Topps aside from their phone call prior to the message stating they will call, I don't want this hanging out there any longer, nor do I want their company to have a mark on the BBB because of me. The time I have waited has been very long, and I believe I should have received my card by now, but I'm a lifetime Topps customer and they assured me it will be sent. I will take them at their word, and hope it is truth.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] How can you produce similar cards in other products or products the following years and not fulfill what's due? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission:Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapperDate Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for delivery
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved As of yet the complaint has not been resolvedThis time the response from The Topps CoIs that they would send two cards to replace the original replacementThe original card that I was suppose to receive has a fair market value of $2,The replacement cards they are trying to send in its place are a Museum Collection Cal Ripken Jr Archival Autograph and a Gypsy Queen triple auto relic of Brooks Robinson, Mike Schmidt, and George BrettThe Museum Collection Ripken just sold on [redacted] for $at bids and the Gypsy Queen card sold last back in for $on ***My calculations bring the value of the two cards to $which is far from the value of the card they are suppose to replaceThe statement on the rear of the original redemption states "Substitutions of equal or greater value will be made if the insert is unavailable for any reason"At this point this the statement printed on the card has not been fulfilledI need The Topps Co to do what is promised on the card they printedI will not accept any replacements that are valued below the value of the original card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We cannot advise the information the consumer is requesting as it is not available.If the consumer wants CS help, we will be happy to do so following our policies
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Topps proposed shipping settlement ($229.12) would still cut, almost in half the severely depleted current value ($554.44) of the cards and is far more than the TRUE cost of simply putting them in a box and economically shipping them to me I resoundingly DO NOT ACCEPT this as a fair and equitable solution Furthermore that emails they have sent in the past were as deals to ship the cards were EVEN WORSE and even more expensive than the grossly unfair solutions that have been presentedThe Topps Company made their money when they sold the cards, It is not right that they double dip, and fleece the people who trusted them, and make even more money on a failed investment on the way outMany of the cards that were $are now worth in the range of centsI ask that the Revdex.com please step in and stop the Topps company's Unfair business practices so that others do not fall prey to this sort of abuse of customer good willI once again ask for the shipping and handling to be reduced to the REAL cost of putting the cards in a box and shipping them to me as economically as possible In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
As originally advised...Topps works fulfill all redemptions as quickly as possible At this time, we are working to complete the production of the card, now that we have received the relic from the player At this time, there is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be givenIf the consumer does not want to wait any longer, a Customer Service agent would be happy to work with the consumer to find a suitable substitute.The consumer felt the Revdex.com was direction he needed to go because he was not happy with the information originally suppliedThis is where communication will be completed unless he wants a substitute If a substitute is wanted, ANY CSR will help him complete this There is no reason to speak with me outside this claim forum
At this time, I have been contacted directly by The Topps Company Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Topps is saying they can't help me because I mailed the replacement to supposedly the wrong location, even though I spoke with a Topps representative that said to mail it to the [redacted] facilityThis is not my fault In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We are here and taking calls, our call center is very active Please make sure you are dialing the correct # and selecting the proper option, # Please also know where you ship your items to has nothing to do with CS It is another department that handles the fulfillment of your claim CS will not be able to do more than give you the same information that has already been given to you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: my screen name is [redacted] & My E-mail is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Topps has been saying this for the past half year nowHow bad of a relationship do they have with their "manufacturer" that they can't get a solid time frame? Especially when this product is going on years old In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A Mystery Redemption is for a player(s) which Topps announces later in the seasonOnce the player is announced, Topps produces the cardTopps issues Mystery Redemptions to capture new rookies or players who may accomplish historic feats after a product release is completed Mystery Redemptions may take up to months to be completed after players are announced After the six month time-frame, after the announcement, a substitution for equal value can be requested
Revdex.com:At this time, I have not been contacted by The Topps Company Incregarding complaint ID [redacted] .Sincerely, [redacted] ***
Topps redemption cards are valid for two to three years depending on specific product release Any redemption request must be submitted prior to the expiration date to be honored.If you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to you.Please mail cards to the following:Topps Company [redacted]
The package was returned to sender due to consumer not being available to accept the package We will reship to the consumer Please advise a shipping address to use for this package