Topps works fulfill all redemptions as quickly as possible The following is Topps policy for substituting your redemption for another card: Must be more than weeks since submission of the redemption A random replacement will be selected of equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given
We are sorry to hear that your recent purchase of a Topps product contained damaged cardsThe Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for deliveryWe hope this information is helpful to youAs always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email: [redacted] ) if you ever have any other questions, comments or suggestionsA customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to writeWe appreciate your interest in Topps and hope you continue to enjoy our productsSincerely, Consumer RelationsThe Topps Company, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) the product guaranteed a certain item2) the is no free of no cost way to receive the item I ALREADY PAID FOR, and authorized sales locations will not accept exchanges or refunds therefore Topps MUST PROVODE ME WITH WHAT I PAID FOR AND AT NO TIME SHOULD I HAVE TO PAY MORE TO GET SOMETHING DUE TO MEI WILL NOT PAY THIS FRAUDULENT COMPANY ANOTHER PENNY UNTIL I GET WHAT IS DUE..IF THEY CANT DO THIS I WILL FILE THEFT AND FRAUD CHARGES AS WELLIM SICK OF THIS MONOPOLIZED COMPANY REALIZING THE MLB WILL NOT ALLOW ANYONE ELSE TO PRINT THIER LOGOS THEREFORW THEY DONT CARE WHO THEY SCREW OR RIP OFFTHIS NEEDS TO BE RESOLVED AT TOPPS EXPENSEIF THEY NEED ALL THAT STUFF TO PROOVE THAT THEY DIDNT DO THIER JOB OR PROVIDE THE AUTPGRAPH WELL FINE BUT THEY NEED TO SEMNDME THE SELF ADDRESSED STAMPED ENVELOPE AS A LEGITIMATE COMPANY THAT RIPPED OFF A CUSTOMER SHOULDTHIS IS A JOKE AND IM FRANKLY SHOCKED THE B.B.BEVEN ALLOWED THIS AS A RESPONSE..I WANT WHAT I PAID FOR, AND SHOULD INCUR ADDITIONAL EXPENSE TO PROVE THIER FAULT...FIX THIS FRAUDS I PAID FULL PRICE, HAVE PROOF, AND DEMAND THAT I GET WHAT I PAID FOR WITHOUT ANY FURTHER EXPENSE..I HAVE PROVIDED IMAGes Why do I need to spend $to mail this all in at further cost to me to fix YOUR MISTAKE ..NOT HAPPENING ..I GET A REFUND OR MY AUTOGRAPHED CARD OR ITS THEFT..BOTTOM LINE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frameAt this time, all we can offer the consumer a substitution for current market valueThe following is Topps policy for substituting your redemption for another card: - Must be more than weeks since submission of the redemption - A random replacement will be selected of current equal market value of the original card - Substitution will be for the same sport - No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
Consumer recently accepted an offer for a substitutionIt is being processed to shipOriginally, the consumer disagreed with Topps policy on current market value
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to: [redacted] ***ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it,please allow 2-weeks for delivery.As always, please do not hesitate to contact our Customer Service team (Byphone: ###-###-####, or by Email: [redacted] ).A customer service representative will be available to assist you between thehours of 9:00am - 4:00pm (EST), Monday through Friday.Sincerely, Consumer RelationsThe Topps Company, Inc
We are sorry you have yet to receive a reply from our customer service department We are experiencing a large volume of emails and are working through them in the order they were received.At this time, the card due to you is signed We are now waiting for it to be sequentially numbered and framed We have not been advised of an ETA for this to be completed.If you do not want to wait for the card, we are happy to substitute the card for current market value Please advise if you would like to sub or continue to wait
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] is fan name and the email I use is [redacted] the same one I used to email the bunt support team to try to resolve this and got the run around you offer product and then say we took advantage of what you gave us is unethical and shady Please refund me for every purchase this year, I will take my business to an other company that doesn't change it's mind In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I will continue to wait for the card to be completed, and then will close this complaint once I have received itNow that Spring Training has started for the Orioles, I am assuming it will continue to be a very lengthy waitI will continue to wait as long as it takes, but I hope that it does not end up like many of the other Topps redemption horror stories where it takes 2-years for the card to actually be producedI just want the card that I redeemed, hopefully this yearThanks.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is exactly the same response I have received every time now for almost a yearIt's apparently "been out for signing" for over six months nowThe only replacement I would accept would be a Bowman Chrome Manny Machado Red Refractor Auto /Otherwise, I would like a more concrete answer of when I will receive my Jonathan Schoop cardmonths? months? year? years? I know some people have waited several years to receive their redemptions from ToppsI am concerned that if I were to agree to a replacement, we would be very far apart on the valuation and as such I am not willing to accept a replacement other than the previously mentioned Manny Machado cardI would like a better estimate since Topps hasn't been able to provide me any information on this card in the last monthsIt seems strange a card intended for a product isn't ready for a customer by 2016, two years laterPlease provide a more firm date for the completion of this cardThank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Username is [redacted] and email is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As with Topps previous response, this response offers no resolution I have called Topps CS several times with no resolution Topps CS representative says I can "work with a CS representative on a replacement", yet there is no working with CS as I was given a take it or leave it option for replacement Topps CS states there is no "formula" for replacement values This is understandable, however Topps CS can not offer any evidence for what "similar value" cards they are using for a basis for their valuation They have given my card an extremely low valuation and overvalued the options provided for replacement.That said, as stated in my original complaint, my desire is for the original card Topps will not provide any update as to the status of this card, yet continues to pump out other products featuring autographs and patches of these two players I will not close the request until there is some meaningful action or update with the status of this card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: Missing Hit/Damage Claim Form A letter of explanation A copy of sales receipt The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s) Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Still unanswered: 1.) Why e-mail was sent stating that redeemed item was sent out when it was not2.) Why Topps offered a card for redemption that it could not fulfill.3.)Why customer expressed willingness to wait for redeemed item, customer service noted and agreed to request, and customer subsequently was not consulted when Topps determined it to be 'uncirculated'.4.) How decision was made that card was uncirculated.5.)Why customer was not given choice in substituted item, or why it was not in the category of original item, and from a different year.6.)How Topps determines how replacement is classified as "Equal Value" If cards are deemed 'uncirculated', customer should be afforded opportunity to select from the list of cards that are offered as replacement so that customer can select one that closest matches their value Topps failure to meet their redemption is not the fault of the consumer, and replacement card should be at the consumer's discretion i/o Topps as Topps failed to meet its redemption policy Given a choice with independently agreed upon "equal value" replacements is preferable to being sent a replacement card Topps deems "equal value" with zero documentation supporting its claims.Complaint will not be resolved until each of above questions are answered satisfactorily.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps works fulfill all redemptions as quickly as possible The following is Topps policy for substituting your redemption for another card: Must be more than weeks since submission of the redemption A random replacement will be selected of equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given
We are sorry to hear that your recent purchase of a Topps product contained damaged cardsThe Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed).A request must be accompanied by the following five items: (1) Missing Hit/Damage Claim Form, (2) a letter of explanation, (3) copy of receipt from the store in which you purchased the cards, (4) pack wrappers and (5) proof of purchase (UPC code found on the bottom of the box) sent to the following address:The Topps Company, Inc[redacted] ***ATTN: Consumer RelationsTopps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxesPlease note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mailReplacements for eligible cards will be shipped within to weeks of receiptAny ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.We will then review your issue and begin taking steps toward rectifying it, please allow 2-weeks for deliveryWe hope this information is helpful to youAs always, please do not hesitate to contact our Customer Service team (By phone: ###-###-####, or by Email: [redacted] ) if you ever have any other questions, comments or suggestionsA customer service representative will be available to assist you between the hours of 9:00am - 4:00pm (EST), Monday through Friday.Thank you once again for taking the time to writeWe appreciate your interest in Topps and hope you continue to enjoy our productsSincerely, Consumer RelationsThe Topps Company, Inc
Issue is closed. We can’t issue a refund because we did not process the transaction.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: 1) the product guaranteed a certain item2) the is no free of no cost way to receive the item I ALREADY PAID FOR, and authorized sales locations will not accept exchanges or refunds therefore Topps MUST PROVODE ME WITH WHAT I PAID FOR AND AT NO TIME SHOULD I HAVE TO PAY MORE TO GET SOMETHING DUE TO MEI WILL NOT PAY THIS FRAUDULENT COMPANY ANOTHER PENNY UNTIL I GET WHAT IS DUE..IF THEY CANT DO THIS I WILL FILE THEFT AND FRAUD CHARGES AS WELLIM SICK OF THIS MONOPOLIZED COMPANY REALIZING THE MLB WILL NOT ALLOW ANYONE ELSE TO PRINT THIER LOGOS THEREFORW THEY DONT CARE WHO THEY SCREW OR RIP OFFTHIS NEEDS TO BE RESOLVED AT TOPPS EXPENSEIF THEY NEED ALL THAT STUFF TO PROOVE THAT THEY DIDNT DO THIER JOB OR PROVIDE THE AUTPGRAPH WELL FINE BUT THEY NEED TO SEMNDME THE SELF ADDRESSED STAMPED ENVELOPE AS A LEGITIMATE COMPANY THAT RIPPED OFF A CUSTOMER SHOULDTHIS IS A JOKE AND IM FRANKLY SHOCKED THE B.B.BEVEN ALLOWED THIS AS A RESPONSE..I WANT WHAT I PAID FOR, AND SHOULD INCUR ADDITIONAL EXPENSE TO PROVE THIER FAULT...FIX THIS FRAUDS I PAID FULL PRICE, HAVE PROOF, AND DEMAND THAT I GET WHAT I PAID FOR WITHOUT ANY FURTHER EXPENSE..I HAVE PROVIDED IMAGes Why do I need to spend $to mail this all in at further cost to me to fix YOUR MISTAKE ..NOT HAPPENING ..I GET A REFUND OR MY AUTOGRAPHED CARD OR ITS THEFT..BOTTOM LINE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frameAt this time, all we can offer the consumer a substitution for current market valueThe following is Topps policy for substituting your redemption for another card: - Must be more than weeks since submission of the redemption - A random replacement will be selected of current equal market value of the original card - Substitution will be for the same sport - No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute
Topps Apps changed the deadline back to hours to preserve the value of this set
Thank you! An order was submitted to process and ship next weekWill advise tracking # once it is available via email
Consumer recently accepted an offer for a substitutionIt is being processed to shipOriginally, the consumer disagreed with Topps policy on current market value
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: Missing Hit/Damage Claim FormA letter of explanationA copy of sales receiptThe UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s)Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)This should be sent to: [redacted] ***ATTN: Consumer RelationsWe will then review your issue and begin taking steps toward rectifying it,please allow 2-weeks for delivery.As always, please do not hesitate to contact our Customer Service team (Byphone: ###-###-####, or by Email: [redacted] ).A customer service representative will be available to assist you between thehours of 9:00am - 4:00pm (EST), Monday through Friday.Sincerely, Consumer RelationsThe Topps Company, Inc
We are sorry you have yet to receive a reply from our customer service department We are experiencing a large volume of emails and are working through them in the order they were received.At this time, the card due to you is signed We are now waiting for it to be sequentially numbered and framed We have not been advised of an ETA for this to be completed.If you do not want to wait for the card, we are happy to substitute the card for current market value Please advise if you would like to sub or continue to wait
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] is fan name and the email I use is [redacted] the same one I used to email the bunt support team to try to resolve this and got the run around you offer product and then say we took advantage of what you gave us is unethical and shady Please refund me for every purchase this year, I will take my business to an other company that doesn't change it's mind In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by The Topps Company Incregarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I will continue to wait for the card to be completed, and then will close this complaint once I have received itNow that Spring Training has started for the Orioles, I am assuming it will continue to be a very lengthy waitI will continue to wait as long as it takes, but I hope that it does not end up like many of the other Topps redemption horror stories where it takes 2-years for the card to actually be producedI just want the card that I redeemed, hopefully this yearThanks.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is exactly the same response I have received every time now for almost a yearIt's apparently "been out for signing" for over six months nowThe only replacement I would accept would be a Bowman Chrome Manny Machado Red Refractor Auto /Otherwise, I would like a more concrete answer of when I will receive my Jonathan Schoop cardmonths? months? year? years? I know some people have waited several years to receive their redemptions from ToppsI am concerned that if I were to agree to a replacement, we would be very far apart on the valuation and as such I am not willing to accept a replacement other than the previously mentioned Manny Machado cardI would like a better estimate since Topps hasn't been able to provide me any information on this card in the last monthsIt seems strange a card intended for a product isn't ready for a customer by 2016, two years laterPlease provide a more firm date for the completion of this cardThank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please advise user name and email associated to your account This will help us look into this issueThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Username is [redacted] and email is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As with Topps previous response, this response offers no resolution I have called Topps CS several times with no resolution Topps CS representative says I can "work with a CS representative on a replacement", yet there is no working with CS as I was given a take it or leave it option for replacement Topps CS states there is no "formula" for replacement values This is understandable, however Topps CS can not offer any evidence for what "similar value" cards they are using for a basis for their valuation They have given my card an extremely low valuation and overvalued the options provided for replacement.That said, as stated in my original complaint, my desire is for the original card Topps will not provide any update as to the status of this card, yet continues to pump out other products featuring autographs and patches of these two players I will not close the request until there is some meaningful action or update with the status of this card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are sorry to hear that your recent purchase of a Topps product was missing guaranteed itemsPlease note that the policy of the Topps Company regarding the request for missing product items for all current year products requires that the consumer include the following items with their submission: Missing Hit/Damage Claim Form A letter of explanation A copy of sales receipt The UPC code (bar code) from the Main box (with an X drawn though the bar code with date written) or pack wrapper(s) Date Code, if a full box or case was purchased (This is an alphanumeric code that can be found above your barcode or printed inside of your box)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Still unanswered: 1.) Why e-mail was sent stating that redeemed item was sent out when it was not2.) Why Topps offered a card for redemption that it could not fulfill.3.)Why customer expressed willingness to wait for redeemed item, customer service noted and agreed to request, and customer subsequently was not consulted when Topps determined it to be 'uncirculated'.4.) How decision was made that card was uncirculated.5.)Why customer was not given choice in substituted item, or why it was not in the category of original item, and from a different year.6.)How Topps determines how replacement is classified as "Equal Value" If cards are deemed 'uncirculated', customer should be afforded opportunity to select from the list of cards that are offered as replacement so that customer can select one that closest matches their value Topps failure to meet their redemption is not the fault of the consumer, and replacement card should be at the consumer's discretion i/o Topps as Topps failed to meet its redemption policy Given a choice with independently agreed upon "equal value" replacements is preferable to being sent a replacement card Topps deems "equal value" with zero documentation supporting its claims.Complaint will not be resolved until each of above questions are answered satisfactorily.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]