As advised....We can work with you, to try and find another Cal Ripken Jrcard If you would like to proceed, please contact Topps CS deptartment, ###-###-#### o [redacted] Any of the CSRs can help you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please let the business know that I did accept their offerI sent in the documents they requested via [redacted] certified mailI sent the documents to the address on the redemption cardIt was sent on May ***, but according to the tracking number, the business has not yet signed for the envelopePlease relay the tracking info to Topps ( [redacted] tracking number [redacted] ).Updated Information:The [redacted] tracking number ( [redacted] ) shows that the documents requested by Topps were delivered and signed for on at 2:13PM EDTCould you please send a message to Topps asking them when they intend to ship my merchandise (with a tracking number)Once I receive the merchandise then I would be ready to consider the complaint resolved at that time.Thank you for your help[redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:At this time Topps has only offered a partial solutionThey offered an autograph to replace the missing Tier One autograph but they are still in possession of two of my redemption cards that they failed to return to meThey owe me three autographed cards and they have only offered to replace one and continue to look into the other two missing autograph redemptionsMinerva from Topps stated that they are in the middle of moving their offices and need more time to look into the other two missing autographs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frameAt this time, all we can offer the consumer a substitution for current market valueThe following is Topps policy for substituting your redemption for another card: Must be more than weeks since submission of the redemption A random replacement will be selected of current equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.Please call CS at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response does not address any issues I have presentedPlease inform the business that their customer service representatives, Sinead and Nate, have been in contact with me via e-mail and have stated that they will not allow me to use the app because of a profile picture that was used in a different app by Topps, as well as stating that I must forfeit my card collection to themMy username in the app is JeeepI will not provide my email address in an open forum such as thisThe Topps customer service reps are stating that they reserve the right to prevent me from using the appThat's fine if that's their choice, but I must be compensated for my personal property purchased through the appIt is theft at this point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was offered a lesser valued replacement for cards that are valued much higher then what I was offeredI requested a better replacement in order to be brought wholeMy case is not closed yetSabrina is communicating with me by emailI would like to see what she comes back with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Topps response "The card due to the consumer was damaged and is being remade The consumer can continue to wait for the card or have a substitution of the card for current market value."I am not satisfied with this response and here is why:I am NOT requesting a replacement and I am requesting that the card be made and fulfilled to me per my redemptionTopps customer service continues to state that the card is being remade, when is it ever planned to be remade?Why do autograph cards of Mike Trout continue to be made specifically for Topps Finest (as provided in claim), but this card has not been made and fulfilled?I have requested to see the damage previously and Topps customer service had previously stated that they could not provide a picture, I would have liked to see the damage to determine if it was acceptable and meet the redemption fulfillment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps redemption policy is if the completed card is not available in weeks, you may request a substitution of equal current market value Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be ‘uncirculated’ When Topps provides a substitution card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingSubstitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Substitute card choices made by Topps are final.If you would like to suggest some players you would except, we can look in our available inventory for this player We cannot guarantee we will have this player and that the card will be of proper equal current market value
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been I will wait for the card as I have read horror stories on your replacement processI will keep the case open until I receive the card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have tried this route as this is Topps standard answer, They always say just call us, I tried that times with no luck, not falling for it again.When and if you are able to reach a customer service agent they cant do anything except say I will talk to a manager and get back to youManagers are never available to speak directlyYou cant even get a managers name "we are not allowed to give their name"The fact is that Topps has acknowledged they are NOT producing the card in which I have a redemption forThey are the ones breaking the contract with meBy inserting the redemption card in the product and selling it, they agreeing to fulfill that promise of the cardNow they want me to take substantially less for the card and not guarantee a sport or player? That's ludicrousIf I was to buy a car, order it, and wait for it to arrive, and then the dealer says sorry we are not producing that car anymore but well give you a car that costs less and of our choosing thank you??? Sorry business does not work that wayEither produce what is promised in a timely manner (time waiting for a card to be produced is like getting free interest) or allow a substitute of MY likingI originally offered many possible replacements to make this problem end amicablyNow I want to know that my replacement is one that I will want/collect and for what the value of the card was when released In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps does not have the ability to issue refunds, [redacted] does The customer may keep the added coins and boost pack as well We do not have the ability to fix the issue any further.To request a refund from ***, the customer has to: Launch [redacted] on either your [redacted] **Click on your name at the top and in the dropdown select Account InfoType in your password when prompted in order to proceedClick on See All under your Purchase HistoryClick on the arrow next to the purchase batch that contains the purchase you'd like a refund forClick on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem buttonYou will be routed to ***'s websiteJust follow the steps after signing in and request the Refund option and explain why
Consumer disagrees with Topps policy on current market valueTopps is happy to substitute the card due to the consumerTo complete the substitution, the consumer can email [redacted] or call ###-###-####We will work with the consumer to find a suitable equal current market value replacement The only other option is to continue to wait for the card to be completed
For a refund request use one of the following links: [redacted] The following response was sent to the consumer's last inquiry:Hi there,Thanks for your patience as I looked into this issue for you.I understand your concerns regarding the odds while opening reduced odds packsHowever, please keep in mind that, regardless of the odds, opening a pack generates a random number This number has to be in a specific range in order to trigger the pack to be one of the 'lucky' packsWith odds like, let's say 1:4, this range is fairly big, compared to a pack where the odds are 1:40.With every opened pack, the random number is newly generated as long as there are inserts available within that packUnfortunately, there is no fail-safe way to keep track of the exact odds in a statistical manner as the outcome can and will be different for every fan.I sincerely apologize for any inconvenience or frustration this may have caused, but the odds are indeed correct on the packs that you've written in about.Additionally, I'm very glad to see that you were able to pull a Battle Ready II - Clonetrooper - Color card in your chase on May ***You were able to pull this card in the 55th pack purchase made.That being said, you were granted access to the Battle Ready Series II Reduced Odds Color Pack as promised by the purchaseAgain, this pack does not promise a Battle Ready II - Clonetrooper - Color card, but does offer the reduced odds as listed.If you have any other questions or concerns, please don't hesitate to write back in!Best regards, [redacted] Star Wars: Card Trader Support Manager
We do not have any additional information to share on this matter Consumer will have to continue to wait for his card since he does not want to work with Topps within policy
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on ***.Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated We hope to have both issues resolved shortly.Tell us why here
Since the consumer does not want a replacement, there is nothing else we can offer Once the card is received completed, we will ship to the consumer
As advised....We can work with you, to try and find another Cal Ripken Jrcard If you would like to proceed, please contact Topps CS deptartment, ###-###-#### o [redacted] Any of the CSRs can help you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please let the business know that I did accept their offerI sent in the documents they requested via [redacted] certified mailI sent the documents to the address on the redemption cardIt was sent on May ***, but according to the tracking number, the business has not yet signed for the envelopePlease relay the tracking info to Topps ( [redacted] tracking number [redacted] ).Updated Information:The [redacted] tracking number ( [redacted] ) shows that the documents requested by Topps were delivered and signed for on at 2:13PM EDTCould you please send a message to Topps asking them when they intend to ship my merchandise (with a tracking number)Once I receive the merchandise then I would be ready to consider the complaint resolved at that time.Thank you for your help[redacted] Sincerely, [redacted]
Replacement cards for the Tribute Recall were shippedTracking # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:At this time Topps has only offered a partial solutionThey offered an autograph to replace the missing Tier One autograph but they are still in possession of two of my redemption cards that they failed to return to meThey owe me three autographed cards and they have only offered to replace one and continue to look into the other two missing autograph redemptionsMinerva from Topps stated that they are in the middle of moving their offices and need more time to look into the other two missing autographs In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completed in the proper time frameAt this time, all we can offer the consumer a substitution for current market valueThe following is Topps policy for substituting your redemption for another card: Must be more than weeks since submission of the redemption A random replacement will be selected of current equal market value of the original card Substitution will be for the same sport No guarantee of specific player, product, or year can be given The consumer has the option to continue waiting for the card or work with the Customer Service department on a substitute.Please call CS at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response does not address any issues I have presentedPlease inform the business that their customer service representatives, Sinead and Nate, have been in contact with me via e-mail and have stated that they will not allow me to use the app because of a profile picture that was used in a different app by Topps, as well as stating that I must forfeit my card collection to themMy username in the app is JeeepI will not provide my email address in an open forum such as thisThe Topps customer service reps are stating that they reserve the right to prevent me from using the appThat's fine if that's their choice, but I must be compensated for my personal property purchased through the appIt is theft at this point In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was offered a lesser valued replacement for cards that are valued much higher then what I was offeredI requested a better replacement in order to be brought wholeMy case is not closed yetSabrina is communicating with me by emailI would like to see what she comes back with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To request a refund, please use the proper link below: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Topps response "The card due to the consumer was damaged and is being remade The consumer can continue to wait for the card or have a substitution of the card for current market value."I am not satisfied with this response and here is why:I am NOT requesting a replacement and I am requesting that the card be made and fulfilled to me per my redemptionTopps customer service continues to state that the card is being remade, when is it ever planned to be remade?Why do autograph cards of Mike Trout continue to be made specifically for Topps Finest (as provided in claim), but this card has not been made and fulfilled?I have requested to see the damage previously and Topps customer service had previously stated that they could not provide a picture, I would have liked to see the damage to determine if it was acceptable and meet the redemption fulfillment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps redemption policy is if the completed card is not available in weeks, you may request a substitution of equal current market value Topps maintains the right in its discretion to substitute a new card if the card you are submitting the redemption for cannot be completed and Topps determines it is to be ‘uncirculated’ When Topps provides a substitution card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingSubstitute cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Substitute card choices made by Topps are final.If you would like to suggest some players you would except, we can look in our available inventory for this player We cannot guarantee we will have this player and that the card will be of proper equal current market value
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been I will wait for the card as I have read horror stories on your replacement processI will keep the case open until I receive the card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have tried this route as this is Topps standard answer, They always say just call us, I tried that times with no luck, not falling for it again.When and if you are able to reach a customer service agent they cant do anything except say I will talk to a manager and get back to youManagers are never available to speak directlyYou cant even get a managers name "we are not allowed to give their name"The fact is that Topps has acknowledged they are NOT producing the card in which I have a redemption forThey are the ones breaking the contract with meBy inserting the redemption card in the product and selling it, they agreeing to fulfill that promise of the cardNow they want me to take substantially less for the card and not guarantee a sport or player? That's ludicrousIf I was to buy a car, order it, and wait for it to arrive, and then the dealer says sorry we are not producing that car anymore but well give you a car that costs less and of our choosing thank you??? Sorry business does not work that wayEither produce what is promised in a timely manner (time waiting for a card to be produced is like getting free interest) or allow a substitute of MY likingI originally offered many possible replacements to make this problem end amicablyNow I want to know that my replacement is one that I will want/collect and for what the value of the card was when released In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Topps does not have the ability to issue refunds, [redacted] does The customer may keep the added coins and boost pack as well We do not have the ability to fix the issue any further.To request a refund from ***, the customer has to: Launch [redacted] on either your [redacted] **Click on your name at the top and in the dropdown select Account InfoType in your password when prompted in order to proceedClick on See All under your Purchase HistoryClick on the arrow next to the purchase batch that contains the purchase you'd like a refund forClick on Report a Problem next to the single purchase you'd like a refund for, unless there is only one, then you may use the large Report a Problem buttonYou will be routed to ***'s websiteJust follow the steps after signing in and request the Refund option and explain why
Consumer disagrees with Topps policy on current market valueTopps is happy to substitute the card due to the consumerTo complete the substitution, the consumer can email [redacted] or call ###-###-####We will work with the consumer to find a suitable equal current market value replacement The only other option is to continue to wait for the card to be completed
This user’s ban has been removed upon further investigation
For a refund request use one of the following links: [redacted] The following response was sent to the consumer's last inquiry:Hi there,Thanks for your patience as I looked into this issue for you.I understand your concerns regarding the odds while opening reduced odds packsHowever, please keep in mind that, regardless of the odds, opening a pack generates a random number This number has to be in a specific range in order to trigger the pack to be one of the 'lucky' packsWith odds like, let's say 1:4, this range is fairly big, compared to a pack where the odds are 1:40.With every opened pack, the random number is newly generated as long as there are inserts available within that packUnfortunately, there is no fail-safe way to keep track of the exact odds in a statistical manner as the outcome can and will be different for every fan.I sincerely apologize for any inconvenience or frustration this may have caused, but the odds are indeed correct on the packs that you've written in about.Additionally, I'm very glad to see that you were able to pull a Battle Ready II - Clonetrooper - Color card in your chase on May ***You were able to pull this card in the 55th pack purchase made.That being said, you were granted access to the Battle Ready Series II Reduced Odds Color Pack as promised by the purchaseAgain, this pack does not promise a Battle Ready II - Clonetrooper - Color card, but does offer the reduced odds as listed.If you have any other questions or concerns, please don't hesitate to write back in!Best regards, [redacted] Star Wars: Card Trader Support Manager
We do not have any additional information to share on this matter Consumer will have to continue to wait for his card since he does not want to work with Topps within policy
This was delivered: TRACKING: [redacted]
We are sorry for the delay in rectifying the issue on eTopps and selling your eTopps cards on ***.Our IT department is working diligently to correct these issues, but due to the older computer programming on this system it is taking a bit longer than anyone anticipated We hope to have both issues resolved shortly.Tell us why here