We do apologize for the miscommunication Please mail in your redemption card to the following address: [redacted] We will process the redemption order for you
After looking into this, there was an over site in this shipment leaving our facilityWe are sorry for this over site You will have them tomorrow via *** overnight - tracking [redacted] .We also included a 'gift' for this inconvenience
The consumer can continue to wait for the cards or work with Customer Service on a substitution.At this is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be given
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Assessed value on the Griffey is below market, while the replacements recently offered have been quoted above market "assessed" value Still have not even been offered a value on the second card, the Johnny Bench 1/rainbow patch autograph card Strange how it works that way, with consumer item valued lower than market while replacements offered are valued higher than market Any estimate when my actual cards will be completed? Would rather have my actual cards than a lesser valued replacement card If my card(s) won't be produced, similar quality card(s) is what it'll take to swap, not a base unnumbered rookie autograph and a refractor #/rookie autograph card (which is what I was offered) Ken Griffey Jr, Bryce Harper, Mike Trout, Willie Mays, Hank Aaron, and that level of player is acceptable, and only cards that are of significant comparison (low numbered if not #1/autograph patch cards) Not trying to be difficult here, I have waited a very long time and want what I am owed I understand that may not be fully possible, but that doesn't mean I should be forced to take lower quality items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's ridiculous and insulting that I should have to prove that they put the item on sale They should have that information They are lying I have attached two conversations from the Garbage Pail Kids message board on [redacted] of two members who verified the sale [redacted] further confirms the sale If these were only available directly from Topps for $per set, why would someone order them for that price and then take a huge paycut within weeks of them being released and sell them for $less? It's because Topps is lying!!! Again, if you go to their public [redacted] page, there are hundreds of other reviews stating the same thing has happened to them I believe that Topps thinks they can get away with this since they are such a big company But I plead that the Revdex.com looks into them This is not an isolated incident! They are apparently taking money from hundreds of others and getting away with it! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I have stated COUNTLESS of times: your CS department is unreachable, and you are trying to avoid this fact all the timeWhy would I ship my faulty cards to your CS department when I cannot even reach them? I have called them several times, and I have been unable to reach them several times during your "so-called" work hoursSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by The Topps Company Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Customer service representative said my request was never processed because it was not of the same sport Also said " [redacted] "I placed this request on the website months ago, in July...not exactly recently Still nothing is being processed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We need additional information to look into this issue We were not able to locate this consumer in the system with the information we have.Please advise user name and which specific app this claim pertains to.Thank you
Topps is asking for the consumer to observe our policy to be able to obtain the item he is claiming was not inserted into his product.We are asking for a short note advising name, address, and phone #, along with a short message (1-sentences) advising what the situation is Included with this note, we ask for proof of purchase All of these items can be places in a small envelope and mailed.If this cannot be done, we are not able to do anything
As advised, Topps uses current market value when processing substitutions The card was valued and valid offers were presented to the consumerConsumer will have to wait for his card if he does not agree with the policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer they are still giving me the run aroundI have called two times in four days with no resolutionI have not received a call with any resolutionI am not sure that they regard this as a serious issueIt is fraud and Topps should be held accountable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Attaching a picture of the card in questionI had drawn the same card from multiple packs on different daysThe error cards have all been removed from my collectionThe reason I want a full refund is Topps has taken what I paid for and ended communication of the matterAs I stated earlier, if these were physical cards, would they have broken into my house and stolen the error cards (because in essence, they did)? Who is to say those were the only cards they removed that I PAID for? Who is to say that error card wasn't worth 10x what I paid for it as error cards tend to hold a higher value depending on the player and the error
We do apologize for the miscommunication Please mail in your redemption card to the following address: [redacted] We will process the redemption order for you
The consumer will have to continue to wait, since working with CS for a substitution does not seem to be the option he wants
After looking into this, there was an over site in this shipment leaving our facilityWe are sorry for this over site You will have them tomorrow via *** overnight - tracking [redacted] .We also included a 'gift' for this inconvenience
The consumer can continue to wait for the cards or work with Customer Service on a substitution.At this is no estimated time of completion for the card due to the consumer.The following is Topps policy for substituting your redemption for another card:Must be more than weeks since submission of the redemptionA random replacement will be selected of equal market value of the original cardSubstitution will be for the same sportNo guarantee of specific player, product, or year can be given
We have located a [redacted] The card value is $55-(***).If the consumer accepts this card, it will be shipped today Please advise
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Assessed value on the Griffey is below market, while the replacements recently offered have been quoted above market "assessed" value Still have not even been offered a value on the second card, the Johnny Bench 1/rainbow patch autograph card Strange how it works that way, with consumer item valued lower than market while replacements offered are valued higher than market Any estimate when my actual cards will be completed? Would rather have my actual cards than a lesser valued replacement card If my card(s) won't be produced, similar quality card(s) is what it'll take to swap, not a base unnumbered rookie autograph and a refractor #/rookie autograph card (which is what I was offered) Ken Griffey Jr, Bryce Harper, Mike Trout, Willie Mays, Hank Aaron, and that level of player is acceptable, and only cards that are of significant comparison (low numbered if not #1/autograph patch cards) Not trying to be difficult here, I have waited a very long time and want what I am owed I understand that may not be fully possible, but that doesn't mean I should be forced to take lower quality items In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It's ridiculous and insulting that I should have to prove that they put the item on sale They should have that information They are lying I have attached two conversations from the Garbage Pail Kids message board on [redacted] of two members who verified the sale [redacted] further confirms the sale If these were only available directly from Topps for $per set, why would someone order them for that price and then take a huge paycut within weeks of them being released and sell them for $less? It's because Topps is lying!!! Again, if you go to their public [redacted] page, there are hundreds of other reviews stating the same thing has happened to them I believe that Topps thinks they can get away with this since they are such a big company But I plead that the Revdex.com looks into them This is not an isolated incident! They are apparently taking money from hundreds of others and getting away with it! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] These links directly above are for refunds from Apple and Google
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As I have stated COUNTLESS of times: your CS department is unreachable, and you are trying to avoid this fact all the timeWhy would I ship my faulty cards to your CS department when I cannot even reach them? I have called them several times, and I have been unable to reach them several times during your "so-called" work hoursSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by The Topps Company Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: Customer service representative said my request was never processed because it was not of the same sport Also said " [redacted] "I placed this request on the website months ago, in July...not exactly recently Still nothing is being processed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We need additional information to look into this issue We were not able to locate this consumer in the system with the information we have.Please advise user name and which specific app this claim pertains to.Thank you
Topps is asking for the consumer to observe our policy to be able to obtain the item he is claiming was not inserted into his product.We are asking for a short note advising name, address, and phone #, along with a short message (1-sentences) advising what the situation is Included with this note, we ask for proof of purchase All of these items can be places in a small envelope and mailed.If this cannot be done, we are not able to do anything
As advised, Topps uses current market value when processing substitutions The card was valued and valid offers were presented to the consumerConsumer will have to wait for his card if he does not agree with the policy
The item will ship next week to the consumer The consumer will receive an email with the tracking information once it ships
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer they are still giving me the run aroundI have called two times in four days with no resolutionI have not received a call with any resolutionI am not sure that they regard this as a serious issueIt is fraud and Topps should be held accountable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Attaching a picture of the card in questionI had drawn the same card from multiple packs on different daysThe error cards have all been removed from my collectionThe reason I want a full refund is Topps has taken what I paid for and ended communication of the matterAs I stated earlier, if these were physical cards, would they have broken into my house and stolen the error cards (because in essence, they did)? Who is to say those were the only cards they removed that I PAID for? Who is to say that error card wasn't worth 10x what I paid for it as error cards tend to hold a higher value depending on the player and the error
[redacted] was notified today the card is complete and will ship via [redacted] Overnight (signature required) today FedEx Tracking # [redacted] ***
A Topps CSR will reach out to you by the end of this week with available C [redacted] cards We will use the telephone # on this complaint
[redacted] worked directly with a CSR at ToppsThis issue has been resolvedTracking # [redacted]
Would you please send a picture of the front and back of the redemption card? This will help us determine if the proper card is available