Consumer disagrees with Topps policy on current market value.Topps is happy to substitute the card due to [redacted] following our policy.To complete the substitution, email [redacted] or call ###-###-####.We will work with [redacted] to find a suitable equal current market value replacement
We try our best to have the cards completed but there might be circumstance that prevents the card being completed.At this time, all we can offer the consumer a substitution for current market valueTo complete the substitution, email [redacted] or call ###-###-####We will work with the consumer to find a suitable equal current market value replacement
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved when the card arrives via FedEx. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We are sorry but we can not offer to send you a Russell Wilson AutographOur inventory is limited and we do not have the item you are requestingFor expired redemptions, we can only offer a random autographIf you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to youPlease mail cards to the following: Topps Company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Jose, My name is [redacted] Complaint # [redacted] I received an email stating my case was closed on MondayI want to keep it openI am currently awaiting a response from Sabrina at ToppsShe emailed me today apologizing for the delay, but also stated that she was working out the values for remaining redemption cardsManny Machado 'Topps Chrome Atomic Auto /5, (2)-Chris Davis 'Topps Triple Threads Sapphire parallel /and one Chris Davis Kanji AutoShe said she would be back in touch soonTopps has been communicating with me, but I do not want the case closed until we determine a resolution for the remaining ordersThank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No, it was not equal current market value Please show any thread of objective evidence to support your claim I have the support of one of the largest collecting communities in the world that supports my stance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am still concerned that although Topps says one thing in this most recent reply they will do another once I do a chargebackCan we please keep this open contingent upon them following through***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is not a proper response from Topps based on the lengthy multi-year duration I've been awaiting furthered by the company's previous lack of response on my redemptionAt this point I do not apply any integrityin Topps promising me to rectify the situation by merely replacing the redemption with a similarly valued card It does not address treating me with respect for having to wait so long and Topps' lack of communication In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This has nothing at all to do with me not working within Topps policyI am due a redemptionTopps indicated twice previously that it is in the process of being completed.So Sonya, please answer the below questions definitively:Since this card is in the process of being completed, could you get with your production team and determine A) when it will be completed and B) when it will be shipped to me?Has the autograph also been received as the last time I called that is what I was told was the hold up with this card?Topps continues to not answer my questions and appears to have been spreading misinformation with the previous responses.Are you trying to ice me on this product? I will not accept a replacement.Again, please respond definitively to the above questions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completedAt this time, all we can offer the consumer a substitution for current market value The card due to the consumer has a current market value of $50-To complete the substitution, email [redacted] or call ###-###-####We will work with the consumer to find a suitable equal current market value replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While my card is due today or tomorrow, that is not the point I would like a shipping refund due to numerous problems First, their representatives, Eric and Michael, are beyond rude and condescending The only person at Topps customer service that actually tried to help was Minerva I would like to know why, when my cell number was given as the contact number, Michael attempted to reach me at my office phone That is a tremendous error of judgment on his part This problem should not have taken this long to resolve There was outright refusal on the part of Eric and Michael to let me speak to anybody else--to the point that I would have to end the conversation to try to call in for somebody else.Topps should be embarrassed that these people would work for them Further, this problem is not resolved until what I paid for is in my hand They screwed this up last time by literally addressing the envelope on the first attempt as "Unknown Address." I have no faith that they did not do this again I will only close this case when I actually speak with a customer service supervisor It is very unlikely that I'll ever purchase another product from them otherwise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Reminder of Topps policy, which was followed when [redacted] mailed in the damaged card originally:The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed) When Topps provides a replacement card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingReplacement cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Replacement card choices made by Topps are final A Topps CS representative reached out to [redacted] to get additional information to rectify this issue The CSR has been trying to locate a card based on the players the consumer advisedNow that we are going outside policy, this process will take longer Topps has limited inventory, and the consumer not accepting random cards limits the options further Once the CSR finds a card, they will be in touch with the consumer
Consumer disagrees with Topps policy on current market value.Topps is happy to substitute the card due to [redacted] following our policy.To complete the substitution, email [redacted] or call ###-###-####.We will work with [redacted] to find a suitable equal current market value replacement
We try our best to have the cards completed but there might be circumstance that prevents the card being completed.At this time, all we can offer the consumer a substitution for current market valueTo complete the substitution, email [redacted] or call ###-###-####We will work with the consumer to find a suitable equal current market value replacement
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved when the card arrives via FedEx. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
We are sorry but we can not offer to send you a Russell Wilson AutographOur inventory is limited and we do not have the item you are requestingFor expired redemptions, we can only offer a random autographIf you would like mail in the expired redemptions for random football autographs, we will be happy to mail them to youPlease mail cards to the following: Topps Company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Jose, My name is [redacted] Complaint # [redacted] I received an email stating my case was closed on MondayI want to keep it openI am currently awaiting a response from Sabrina at ToppsShe emailed me today apologizing for the delay, but also stated that she was working out the values for remaining redemption cardsManny Machado 'Topps Chrome Atomic Auto /5, (2)-Chris Davis 'Topps Triple Threads Sapphire parallel /and one Chris Davis Kanji AutoShe said she would be back in touch soonTopps has been communicating with me, but I do not want the case closed until we determine a resolution for the remaining ordersThank You [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] purchases are final sale This information is located on our product pages as part of the item description, FAQs/Customer Service, and T&C
Shipping today (1015) [redacted] tracking [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No, it was not equal current market value Please show any thread of objective evidence to support your claim I have the support of one of the largest collecting communities in the world that supports my stance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am still concerned that although Topps says one thing in this most recent reply they will do another once I do a chargebackCan we please keep this open contingent upon them following through***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is not a proper response from Topps based on the lengthy multi-year duration I've been awaiting furthered by the company's previous lack of response on my redemptionAt this point I do not apply any integrityin Topps promising me to rectify the situation by merely replacing the redemption with a similarly valued card It does not address treating me with respect for having to wait so long and Topps' lack of communication In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This has nothing at all to do with me not working within Topps policyI am due a redemptionTopps indicated twice previously that it is in the process of being completed.So Sonya, please answer the below questions definitively:Since this card is in the process of being completed, could you get with your production team and determine A) when it will be completed and B) when it will be shipped to me?Has the autograph also been received as the last time I called that is what I was told was the hold up with this card?Topps continues to not answer my questions and appears to have been spreading misinformation with the previous responses.Are you trying to ice me on this product? I will not accept a replacement.Again, please respond definitively to the above questions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We try our best to have the cards completed but there might be circumstance that prevents the card being completedAt this time, all we can offer the consumer a substitution for current market value The card due to the consumer has a current market value of $50-To complete the substitution, email [redacted] or call ###-###-####We will work with the consumer to find a suitable equal current market value replacement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While my card is due today or tomorrow, that is not the point I would like a shipping refund due to numerous problems First, their representatives, Eric and Michael, are beyond rude and condescending The only person at Topps customer service that actually tried to help was Minerva I would like to know why, when my cell number was given as the contact number, Michael attempted to reach me at my office phone That is a tremendous error of judgment on his part This problem should not have taken this long to resolve There was outright refusal on the part of Eric and Michael to let me speak to anybody else--to the point that I would have to end the conversation to try to call in for somebody else.Topps should be embarrassed that these people would work for them Further, this problem is not resolved until what I paid for is in my hand They screwed this up last time by literally addressing the envelope on the first attempt as "Unknown Address." I have no faith that they did not do this again I will only close this case when I actually speak with a customer service supervisor It is very unlikely that I'll ever purchase another product from them otherwise In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Thank you.We will investigate this issue and get back to you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Reminder of Topps policy, which was followed when [redacted] mailed in the damaged card originally:The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies lastTopps will send a replacement of similar value (same card not guaranteed) When Topps provides a replacement card, you receive a card of equal or greater CURRENT market valueCurrent market value is based on various factors, including eBay and Beckett pricingReplacement cards are selected randomly by Topps based on current market value and available inventory for the same sport or property Replacement card choices made by Topps are final A Topps CS representative reached out to [redacted] to get additional information to rectify this issue The CSR has been trying to locate a card based on the players the consumer advisedNow that we are going outside policy, this process will take longer Topps has limited inventory, and the consumer not accepting random cards limits the options further Once the CSR finds a card, they will be in touch with the consumer