FanDuel Inc.

Tonight has to be the 50th time I have had players late scratched in about a year in fantasy basketball. In football and baseball you can make changes up until game time which is totally fair enough but in basketball no such thing. None of their customer service reps can give me a explanation for that. Also whoever they get their updates from about players starting injuries,projected starters is almost useless. All of us that play continue to try to be patient here but this site is really turning into a crap shoot and really has more to do with either bad or good luck now and not skill because of the people they are using for their updates. Understandable it could happen once or twice but not 50 times or more in a year. Also there reimbursement loyalty is probably less then one half of 1 percent for play.You have to play almost 2000.00 a month to get back about 2$-3.00 in games.

To whom it may concern,
*** *** requested a check withdrawal of $on 2/**/This sum included $that was deposited on 12/**/and not
played through as well as a cent remainder from a previous deposit in that he did not playthrough.
For security of the accounts used to make payments, we do not issue checks in lieu of a refund for an unplayed depositAdditionally, *** *** requested his check be mailed to an address different than what he provided when he verified his identityWe sent an email at the time of the rejection advising that the information did not match and we were unable to process.
*** *** emailed us on 3/**/ at 4:PM EST inquiring as to why this was unprocessed. Within eight minutes (4:PM, EST) our customer service representative explained the address did not match and advised him to resubmit his request with the correct information or do a PayPal if he could not receive his check at the verified address*** *** replied about hours later (4:AM EST) stating that he still wanted his withdrawal and cancel his account but did not not resubmit the request with the verified address or follow the provided link to update his addressOur customer service team reached out to him again this morning (AM EST) advising that we need the information on his account and check to match.
We have now refunded his original transaction of $on 12/**/16, and he will see that return to his Visa ending in *** within business daysThe remaining cents is from a deposit in that we are no longer able to refundWe have issued a paper check for this sum and mailed it to the address that *** *** has verified with his identity: *** ***
*** ***
*** ** ***
We have also deactivated *** ***'s FanDuel account as requested.
Regards,
Jason F*
Customer Support & Strategy

The users deposits totaling $have been fully refunded as requested here and the FanDuel account has been permanently deactivated.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in
a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What a joke of an offer they sent me$FDP credit that I have to deposit MORE money onto their site to earnI just want a refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAs long as the check is received and cashable
Sincerely,
*** ***

The initial deposit of $made by this user on 10/**/has been fully refunded as requested here and the FanDuel account has been permanently deactivatedOur advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on
deposit starts in a "Pending" bonus statusThe player will accumulate these bonus funds as they enter paid contestsHowever, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not depositWe also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ'sThe terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing

As per our support FAQ page, we have recently implemented a new verification process, which asks all FanDuel users who request a withdrawal (check or ***) of any amount to verify their identity onceEven if they have provided us their tax details in the past, they will need to re-verify within our new verification system. This process is in place to ensure our users are able to participate in a safe and fair environment. In the event that a FanDuel user is unable to complete this process, we will be unable to process their withdrawal until they do.In regards to this current complaint, the user was having issues completing this process, which was preventing them from withdrawing. We reached out to the user to resolve the issue they were experiencing, and as mentioned previously, were able to resolve the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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To Whom it may concern, Attached is a signed copy of the check mailed to your verified address and cashed on 8/**/16. This check was cashed with USAA bank Please contact FanDuel's Customer Support team at *** with any further questions. Regards,Jason F*SrDirector Customer Support & StrategyFanDuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.In addition I would like to add that not only will I return to this business as in hindsight there was oversight and negligence on my part; I will recommend them to others for that fast resolution in the matter.I leave here a satisfied customer and a believer in the Revdex.com
Sincerely,
*** ***

The initial deposit of $made by this user on 12/**/has been fully refunded as requested here and the FanDuel account has been permanently deactivated.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus
received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It takes skill to have your money thrown away by a scam? Nobody is going to win any money from you guys....Hope everyone realizes this before you rip people off of their hard earned money If a computer can generate a better lineup than me I'd have nothing to do with it.Honestly, your advertising stinks, you should be more up front....if it was easy to win, than everyone would..as someone who has played season fantasy before & won....I was expecting a lot more success than what I had on your site I did win some money on your site, but $or so from the amount in the complaint is stupidly ridiculous I have better things to throw away my money on.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have recently implemented a new verification process, which asks all FanDuel users to verify their identity by providing various forms of identification. This process is in place to ensure our users are able to participate in a safe and fair environment
" line-height: 16.5px; background-">However, this user was unwillingly to complete this process, and we have thus gone ahead and allowed them to withdraw their remaining balance as well as closed their account as requested

We contacted this user to offer them a refund on their initial deposit as requested here, with the account being deactivated shortly after However, we received no response after attempting to make contact with them on multiple occasions.Our advertisements promote a deposit bonus match
upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing

Revdex.com:
The business has responded to me in reference to complaint ID ***.
They have refunded my initial depositI am satisfied with this
resolution for myselfI still suggest that they make it clearer in their advertising that in order to withdraw your money, you must first risk it all in the gambleI would also suggest that they make it clearer in their advertising that in order to receive matching for your initial deposit, you must risk the full value of the money times by entering it into gamesI suspect I may not have been the only one misled by these advertisements, as a simple *** search would make apparentThat being said, I am ok with resolving this complaint, even with no further action by the business, as I believe the NYS attorney general will get some changes to occur in the deceptive practices of this business, as part of his current legal actions initiated against them
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have responded to their every request and continue to be rejectThis all occured at they took my money and allowed me to spend a part of it and now have froze my accountI cant even get the money back that I depositedAll because their equipment is`nt good enough to read my responses or they are just messing with me so they can steel my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We feel that we have done everything we can to give this user a satisfactory result, which includes offering them a refund on their initial $deposit This user rejected this offer multiple times, and there is nothing further we can do on our end.We do our best to inform users of how the deposit bonus system works by posting a message on the first-time deposit screen that reads ‘Your deposit bonus unlocks over timeRead more about how it works.’ Additionally, we provide the details of how the bonus system works in our Support ‘FAQ’ page. However, the way in which our bonus is released is the industry, and the system is in place to reward loyal users who continuously play on the site The more users play, the quicker the funds will be released into their accounts