FanDuel Inc.

To whom it may concern, We write in response to *** ***s December *, consumer complaint regarding FanDuel's prohibition on the creation of multiple accountsAs discussed in detail below, FanDuel's Terms of Use ("Terms") expressly prohibit users from establishing more than one account
on the FanDuel serviceFurther, *** *** was able to withdraw all monies owing to himMoreover, when *** *** contacted FanDuel, we responded to him promptly, confirmed that he would not be eligible to re-open his account and immediately allowed him to withdraw all monies owing to him. Under FanDuel's Terms, each user "may establish, maintain, use and control only one account on the Service." The Terms further provide that "[i]n the event FanDuel determines that you have opened, maintained, used or controlled more than one account, in addition to any other rights that FanDuel may have, FanDuel reserves the right to suspend or terminate any or all of your accounts and terminate, withhold or revoke the awarding of any prizes." *** *** incorrectly asserts that the prohibition on mutli-accounting was added to FanDuel's Terms after 10/**/In fact, the above language was present in FanDuel's Terms when *** ***i created his unauthorized account on February ***, 2016. I have attached the version of the Terms that existed prior to such date. Accordingly, *** *** violated the Terms by establishing more than one account on FanDuelAs a result of this violation, and consistent with FanDuel's Terms, FanDuel has terminated all of *** ***'s accounts on FanDuel. As for the funds remaining in *** ***'s accounts, he was properly refunded all amounts owed to him*** *** had an account balance of $at the time he was suspendedAs he mentions in his complaint, he also had active entries in NFL tournaments when his account was suspendedIn all, he had nine active entries, totaling $in entry feesAccordingly, FanDuel refunded him $94.24, which included both the balance of his account ($68.24) and the refunded entry fees for the cancelled contests ($26). No further funds are owed to *** ***We have attached *** ***'s account history for reference. As for FanDuel Points ("FDP"), these are credits awarded to users for their play on FanDuelUnder FanDuel's Terms, FDP may be awarded by FanDuel at its sole discretionFDP may only be used as credits for future play on FanDuel and cannot be redeemed for cashAccordingly, *** *** is not eligible to receive any FDP as cash. We appreciate the opportunity to respond to your letter, and we would be happy to answer any questions if they arise Regards, Jason F* SrDirector Customer Support & Strategy FanDuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: The business, FanDuel, is WRONG! I did NOT cash the check on 8/** or any other date prior to when I DID cash it on the date I indicated in my original complaintIf they want to hold to that position I request they send me a copy of the check showing where I endorsed it AND the bank that cashed it. Regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** I was told a refund is coming
I will close this as soon as I get my refund
or we can close it now as I'm sure the refund will come
thanks for all your help The Revdex.com is a true professional group
of people thanks
***

To whom it may concern; We write in response to *** ***’s recent consumer complaint regarding billing/collection issues. According section of our Terms of Use (linked below), users are not permitted to create or maintain more than one accountOur records indicate that ***
*** has created and used at least three separate accounts since first joining FanDuel in September of 2015. ***On September **, 2017, *** *** had a total of eight contest entriesOf those eight entries, *** *** won a total of $30, which was added to his FanDuel account upon settlement at 12:AM ET on September **, This brought *** ***’s account balance up to $36. On September **, 2017, at 1:PM ET, we refunded the initial $deposit made by *** *** back to the original payment sourceWe then reached out to *** *** regarding the withdrawal of his remaining $After receiving his PayPal account information, we processed a withdrawal for the remainder of his balanceThis is reflected in his Transaction History, which I have attached a screenshot of here. After processing the PayPal withdrawal, the balance of his secondary account is currently $*** ***’s primary account, which is linked to the email address [email protected] is open and available for immediate use. Regards,Jason F*SrDirector Customer Support & StrategyFanDuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com: Fanduel has refunded the $that I put into their website, so I do credit them for doing thatI would hope that they will stop using the deceptive terminology in their radio ads or they will likely continue to get these types of complaints.
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To whom it may concern, Addressing *** ***s most recent response, there is no FanDuel account created at the time of writing with the username: "***". As previously noted, *** *** has only two accounts verified with the address *** *** *** in Pennsauken NJ. The usernames for these two accounts are: "***" and "***". As requested, FanDuel has issued a check to ** ***'s confirmed address for his remaining balance of $available in these two accounts. *** *** can expect to receive his funds within 7-business days.Regards,Jason F*SrDirector, Customer Support & StrategyFanDuel

The initial deposit of $made by this user on 10/**/has been fully refunded as requested here and the FanDuel account has been permanently deactivated
Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy
sports gaming sites, any bonus received on deposit starts in a "Pending" bonus statusThe player will accumulate these bonus funds as they enter paid contests
However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not depositWe also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ'sThe terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing

This customer has been suspended from FanDuel by our accounts team after fraudulent activity was detected through this his accountFunds were deposited into the users FanDuel account in which chargebacks were later submitted by the customer to fraudulently receive lost funds through his
bank/credit card providerThis is a clear violation of our terms of use and this customer, along with other associated customers, have been permanently banned from FanDuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not see the attachment for account history that Fanduel is referencing in their responsePlease provide that
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We contacted this user to offer them a refund on their initial $deposit as requested here, with the account being deactivated shortly after However, we received word from the user that they would be rejecting our offer, and instead wanted us to add $to their existing
account.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing

To whom it may concern,We write in reply to *** ***s complaint regarding Refund or Exchange issues with FanDuel. FanDuel is unable to locate an account created with the email address *** *** has provided. Further, FanDuel is unable to locate a recent interaction with the Customer
Support team using the email address provided. *** *** can reach out to *** providing his account's username and email address, and the team will do their best to assist him in a timely manner. Regards,Jason F*SrDirector, Customer Support & StrategyFanDuel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business provided me with the desired refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have responded to their every request and continue to be rejectThis all occured at they took my money and allowed me to spend a part of it and now have froze my accountI cant even get the money back that I depositedAll because their equipment is`nt good enough to read my responses or they are just messing with me so they can steel my money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This user contacted us on May *** informing us that they had submitted a complaint. We immediately worked with this user and provided them with an explanation to each question or complaint he had. At the conclusion of our conversation, the user stated that he was satisfied with the way
the conversation went, and said he would be canceling the complaint he had submitted.Additionally, this user was credited with $worth of loyalty points as a courtesy for their loyalty to FanDuel