Fareportal Inc.

Review: I purchased an airline business class ticket from [redacted] to [redacted] on [redacted] via online service. When I arrived at the airport for checkin the checkin agent informed me that the ticket was never issued. I contacted Cheapoair customer service but was informed that they could not verify the credit card so the cancelled the ticket. Cheapoair never attempted to inform me about any problem with the credit card nor ever contacted me to use an alternative credit card to complete the sale. Moreover, Cheaoair did not even offered me any help to purchase another ticket when I was at the airport. Therefore, I had to purchase an economy class ticket directly from [redacted] at the price of the business class fair.Desired Settlement: Please provide credit for the unissued ticket, send an apology and provide the business class ticket between [redacted] and [redacted].

Business

Response:

May **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting

compensation since his reservation was marked as a possible fraud so no ticket

was issued.

When

certain transactions are determined to be high risk by our systems, we will not

process such transactions unless our credit card verification team has

determined that it's safe to process them, please understand this is done not

only to protect the credit card holder but also CheapOair.

Once

the request was confirmed and submitted for ticketing credit card verification

failed based on the following:

Review: I booked a flight through Cheapoair for my daughter on 6/** to travel on 6/**, I emailed her the Itinerary and she called me to advise that I spelled her name incorrectly on the ticket. It was a typo, I left out a letter in her name. I called the company today 6/** to correct it, and they told me that to add the letter it would be a $97 charge, which I think is ridiculous and bad business practice. If I was looking to change the whole name, I would understand, but $97 just to add a letter. I think these business practices are in savory, and unethical. After I complained about the price, they told me they would give me a discount of $50... I paid the fee, because I couldn't get a refund of the charge of the ticket $552...Desired Settlement: These fees are outrages, and seem to be a strong arm tactic that is unfair to consumers. The fee for this should not be $97, when they're making the change well before the ticket has been printed.

Business

Response:

June **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for $47.00 since the name she submitted via our online

website was incorrect.

Please

see the screenshot of our Refund Page below, showing the balance due was

processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, [redacted].

The

credit may take up to 14 business days to appear on her credit card statement.

We

regret any confusion or frustrations [redacted] encountered and we appreciate

the time and attention your office has given to this matter.

Sincerely,

Review: airline ticket purchase throw the Cheapoir website. I read the terms and policy and it said" [redacted]" I contact airline and they said, ticket is refundable with penalty but it need to be return by the Cheapoair.

I contact Cheapoair to cancel my ticket but they keep saying we cannot return it since it's airline policy.

The airline policy accept refund but it need to be refund by cheapoair. In this case cheapoair is not helping me and they keep saying we don't accept return since airline doesn't accept itDesired Settlement: Since airline accept the return and I have email from airline that clearly said it, cheapoair must refund my ticket. I contact cheapoair a lot and ask to talk with manager but every time they have reason to not let me to talk with manager. even two time I ask them to give my number to manager and ask manager to contact me in inconvenience

time which never happened.

since cheapoair customer service said :we follow the airline policy and if they accept refund we will accept it as well.

then cheapoair must refund ticket

Business

Response:

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a

refund for a non-refundable ticket he purchased via our website.

Prior to submitting his reservation

he was also advised that when tickets are issued most tickets are non-refundable and non-transferable,

based on the rules set by the airline.

Based on his complaint [redacted]

stated that the airline advised that the ticket was refundable with a penalty,

which is different then what we were advised.

Based on the conflicting

information we would like

to advise the Revdex.com that a refund request has been submitted

to [redacted] refund department for consideration, since we are a

travel agency and are not authorized to waive any airline policy. The decision to refund all or part of the

money [redacted] is seeking would be solely up to the individual airline.

We regret any confusion encountered by [redacted] but not further

action can be taken on our part until the airline responds to our request.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Based on the statement that Cheapoair send as answer: “[redacted]”Which is different than what airline is telling me by Email and over the phone, airline throw the Email said :”[redacted]” and email is available and I also forward it to Cheapaor customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This is in response to

the rebuttal we received dated June [redacted] regarding the above

referenced booking number. In his

complaint [redacted] is requesting a refund for a non-refundable ticket he

purchased via our website.

As we have explained prior

to submitting his reservation he was also advised that when tickets are issued

most tickets are non-refundable and non-transferable,

based on the rules set by the airline. Please understand that we do not set airline

rules or restrictions and are not authorized to waive or ignore any airline

policies and based on the fare rules we were advised that his ticket was

non-refundable.

In the email

he received from the airline at no time did they authorize a refund they only

stated that they could not refund his ticket since he did not purchase his

ticket directly from them and referred him back to the agency that sold him the

s ticket.

Based on the conflicting

information we would like

to advise the Revdex.com that a refund request has been submitted

to [redacted] refund department for consideration. The decision to

refund all or part of the money [redacted] is seeking would be solely up to

the individual airline.

We regret any confusion encountered by [redacted] but not further

action can be taken on our part until the airline responds to our request and

authorizes the refund.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is response to the cheapoair answer.Cheapaoir Company Claim on their statement that “[redacted]”Which is not true, even on their long and difficult to understand terms and policy, they mentioned ticket may not be refundable. In order to find out what is the policy I contact airline to find out their terms and policy. Which is really clear, they accept refund but there is penalty.Cheapoair company also claim that e-mail from [redacted] is just stated “[redacted]” To be honest, I don’t have army of lawyer to go over e-mail and make it unevaluable because of kind of language airline used.In case Cheapoair don’t want to be responsible, I strangely suggest the company to mention it in their term and condition, if their ticket is not refundable, or if they don’t want to be responsible for what they sold.Playing with words in term and condition is not fair. Most of people like me are normal people who work hard and $700 is big amount for them, instead of hiring lawyer to write your terms and conditions, just be honest and don’t twist words and don’t play with them, so it will be clear for people.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I wish to file a complaint with the online travel agency going by the name [redacted].
I went online to book a trip from CA to FL at the 1st week of May . The date of the trip was the last week of July. On second week of May, I went online on the same website and saw that there is a cheaper fare and no connecting flights. I called cheapoair's customer service to ask if I can amend my flight. In both instances, I was informed that I only have 24 hours from the date I booked to cancel or change. I informed them that there is more than 2 months to change and still they refuse. Saying that I there would be a $200 cancellation fee that the Airline will implement.
I told them that If I booked I flight direct from the Airlines and I cancelled, in this case 2 months in advance. The Airlines will not penalize me.
I believe this is not right and the consumer must be informed of this so they cannot be a victim like me.
Sincerely,
Traveler

My wife tried to buy a ticket from the [redacted] website and put in a specific location and time and when she went through the booking it was changed to an airport over 2 hours away from the destination. After realizing their mistake within 5 minutes they are were no help on the phone telling us it was our mistake when it was their mistake. they put us on a hold loop and have been on hold over an hour. their customer service reps were very rude to my wife until I took the phone and demanded a supervisor, when the supervisor came on the phone I could immediately tell it was the same person, so I demanded the real supervisor to which started my log wait with them. they are a horrible company who boost a great deal of false positive reviews online which are fabricated. now on hold I check the reservation online on [redacted] and it comes back that there is no booking under that email account. this is a horrible company.

Review: Dec-**-2013 – I booked an airplane tickets through CheapOair from Los Angeles to Pusan of $1409.65 USD

Jan-**-2014 – I changed flight ticket on January [redacted].with an additional charge of $707.00 USD

Jan-**-2014 - On the [redacted], I arrived at LAX, I tried to check in at Virgin America, but the Virgin America said “THE CHEAPOAIR ONLY RESERVE THE AIRPLANE AND DIDN’T BOUHGT A TICKET” . CheapOair did not buy a ticket not only for Virgin America, but also [redacted] and Air Busan. So I called CheapOair but no one picked up the phone for 30 minutes, so I just bought a ticket by myself to San Francisco because I must book a Virgin America before 30 minute for departure. So I had to pay additional 215 dollars for my ticket. And after that someone finally answer the phone but it was too late, I talked to him and he said he is going to do something after I arrived to San Francisco (the guy told me to call him back when I arrived at San Francisco) and I still did not have a ticket number. However, the flight was delayed because the San Francisco’s weather, so the plane could not arrive at San Francisco at 12:00 pm. Therefore, I called CheapOair again, but they did not pick up the phone, so I had to call to the [redacted] Airlines to make sure I can make it on time. But [redacted] said that "The plane from San Francisco to Incheon will depart on time and they said they can’t do anything because I don't have the ticket number, and my flight from San Francisco is not connected to their airlines. They told me to call CheapOair. Virgin America flight was delayed but I could make it if CheapOair bought a ticket that was connected, as it should be. Furthermore, I calculated the time, even though I had arrived at San Fransicso without delay I will be late to the [redacted] airlines because I do not have a ticket, and I have to pick up my luggage, and checked in again due to CheapOair’s mistake. After all, I decided to not to go to the San Fransisco and I went to [redacted] airlines in LAX . I tried to

SC-100, Item 3

exchange my ticket at [redacted] Airlines that goes direct to Korea, but I couldn't it because CheapOair did not give me ticket number. So I called the CheapOair that take another 30 minutes waiting for my ticket number, and finally they gave my ticker number but it was too late to do something. So, I was waiting at [redacted] Airlines as a standby but could not make it that plane. I missed the airplane because CheapOair did not buy my ticket at first time when I was arrived at LAX.I sent them emails about refund but they said they will not give me a money back so I met a lawyer .

Business

Response:

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for the ticket he purchased and was not able to travel

on.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department for $733.94 based on the following

figures.

$2,016.17

passenger paid for original tickets and change fees

-

1,190.70 refund to be processed by [redacted] Airlines back to [redacted]’s credit

card

- 306.52

already refunded by our accounting

$ 518.95 balance due

+

215.00 for airline tickets he purchased at airport

_______________________________

$ 733.94 Total Refund Due

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and please understand

to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for the ticket he purchased and was not able to travel

on.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department for $733.94 based on the following

figures.

$2,016.17

passenger paid for original tickets and change fees

-

1,190.70 refund to be processed by [redacted] Airlines back to [redacted]’s credit

card

- 306.52

already refunded by our accounting

$ 518.95 balance due

+

215.00 for airline tickets he purchased at airport

_______________________________

$ 733.94 Total Refund Due

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and please understand

to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for resolved my problem by Revdex.com. I'm very appreciate.

However, I want to get check from CheapOair left refund fee 733.94 by check different address because now I'm living in the

I want to get this address. Is it possible?

Review: On March **I purchased airline tickets from cheapoair. I called back an hour later and cancelled, but my account was still charged.

On March **I purchased plane tickets booking number [redacted]. When I found a better deal I called to cancel, but was told they could schedule the same flights. They charged me $400 over the advertised flight from the main carrier UNITED. I called back and was told by [redacted] that the United didn't actually have that flight and I wasn't looking at the real time data. I cancelled my flights with cheapoair and was told that I would be refunded. I booked with united at the advertised price which was $400 less than cheapoair charged me. Then cheapoair still charged my bank account. I tried to contact customer service and was unable to contact them. I was on hold for 10 minutes. I also sent an email on their web site. I did receive a cancellation message that stated I may need to wait 7-14 business days to receive a refund. I was never told that I could book the flights and cancel in [redacted], but it would take 7 to 14 business days to get my money refunded. I would have never booked a flight with cheapoair if I knew it would take 7 to 14 days to get a refund. I don't understand how that is legal or even professional. I will ensure that everyone I know and meet never books with cheapoair.Desired Settlement: I am seeking a refund for $2131.68. The total that I was charge. I would like it refunded to my account immediately.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for tickets he purchased.

Our

records indicate that on April **, 2014 [redacted] was advised that two (2)

refunds had been processed. The first refund

was processed in the amount of $1,690.68, the second for $441.00 totaling

$2,131.68.

The

refunds were processed back to his Visa ending in 5325. We also advised that this process may take between 10 – 14 business days

before it may reflect back to his account.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since [redacted] was advised that the refunds had

been processed prior to submitting his complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **,2015 an airline ticket was booked for [redacted] in the amount of $1458.40, on my credit card which I did not authorize. When I got my credit card statement in April 2015, I called the credit card company to dispute this fraudulent purchase. The credit company reversed the fake charge. Then, CheapOair mailed me a letter dated Oct **, 2015 to bill me for the disputed amount and have threatened to contact a collection agency, so I have called the company several times and left messages. Would you please help me?Desired Settlement: I used a travel agency for my own personal trip to the Philippines in April 2014, but I have not used this CheapOair company / website before. I should not be billed for a flight for someone else, who I do not know. I think this is credit card fraud.

Business

Response:

November **, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In her complaint [redacted] states that

she has never used CheapOair website before and should not be billed for

someone she does not know.

Based

on her complaint our records indicate that this is not the first reservation

that [redacted] submitted. A second

reservation was also submitted on March [redacted] under booking number

[redacted].

On

April [redacted] we were notified by the airline that she had disputed the

total ticket cost after the passenger traveled on the on the outbound portion

of the ticket.

Based

on the dispute and the information received from the airline this is now being

handled by our internal collection department who has been in contact with [redacted] regarding this issue.

We are

requesting that this complaint be closed based on the above information and we appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com, when I received my credit card statement in April 2015, I noticed unusual activity with the booking of airline tickets on March ** 2015, then I contacted my credit card company to report as fraud. Now, six months later, I received a letter from CheapOair dated 10/**/15 that they are threatening to send me to collections for a flight booked under the name of [redacted], but I do not know this person, nor did I authorize payment on this transaction. I called CheapOair three times, and Erin from CheapOair finally returned my message, he told me that I was actually under collection for eight transactions which he emailed to me on 11/**/15, totaling $9060.38. He said that were two charges under my credit card #[redacted] ($715.80 on 3/**/15 at 7:27pm, $1458.40 on 3/**/15 at 8:39pm), one charge on credit card [redacted] which does not belong to me ($1168.60 on 4/*/15 on at 6:12pm), five charges on credit card #[redacted] which does not belong to me ($2525.80 on 3/**/15 at 5am, $2982.88 on 3/**/15 at 12:41pm, $1931.90 on 3/**/15 at 6:21am, $21 on 3/**/15 at 6:44am, $725.80 on 3/**/15 at 2:48pm). I don't have credit cards ending in #[redacted] or #[redacted], so I'm not sure why this business is even saying that I booked the last six listed transactions. I did not authorize payment for any of these fraudulent transactions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December **, 2015

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above reservation. In her complaint [redacted] states that

she has never used CheapOair website before and should not be billed for

someone she does not know.

We

would like to advise that we consider the dispute closed and no further action

will be taken.

We have

requested that all her information be deactivated from our data base.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased this ticket for my niece traveling from Chicago Midway to Atlanta Georgia on March **, 2014, booking number [redacted] . Due to circumstances beyond her control, (Employer Reorganization), she could not make this trip. I contacted CheapOair/Fareportal Inc. on March **, 2014 and spoke with three rude customer service personnel, [redacted] and [redacted]. I notified each of the situation and requested a credit on a later flight. [redacted] informed me that nothing could be done to this ticket because of Airline reservation policy , [redacted], a [redacted] hung up on me and never called back and [redacted] informed me that it was impossible to provide all the conditions of the chosen airline policy on its website. Since there is no written policy stating specifically that my flight falls under these conditions for me to make an informed decision and to take advantage of this offer, it should also be impossible to bind me to a policy that does not exist. I am now requesting a full refund.Desired Settlement: Improve on your customer service, be more specific and upfront about each airline policy and refund the purchase amount of $150.00

Business

Response:

Review: I booked two flight reservations through [redacted] giving the correct names, one male, one female, for both tickets. When I received the confirmation of the tickets, the names were both the same. I also never received a confirmation number or booking number for my AirTran reservation and had to call them directly to retrieve any information for check-in.

Once I finally received the check-in information I noticed that it gave a detailed list of the amount the ticket was paid for. The total was $306.72 paid to AirTran. I paid [redacted] $373.67 per ticket. That means that [redacted] created false fees and pocketed $66.95 per ticket. I also want to point out that the original amount they were "supposed" to charge my card was for $353.61 per ticket. They claim that the final fare amount is not given until the tickets are issued.

I have tried calling three different numbers over six times. Three of the times I was hung up on, three times I asked to speak to a [redacted] and was placed on 30-minute holds to eventually hang up.Desired Settlement: I want the names on the ticket to be changed correctly so I am able to fly tomorrow morning with my best friend and have an enjoyable trip. I will choose not to ever book through this website again and I hope that something is done to put an end to this dishonesty and lack of integrity in a company. I would say the majority of the clientelle are normal americans, not businessmen, I am extremely baffled and hurt that they are able to steal, lie, and cheat from people that want is an enjoyable vacation.

Business

Response:

Review: booking #: [redacted] Booked on: Tue, Sep **, 2014

I need to change the date of travel. The [redacted] Terms and Conditions page (attached) shows that my fair change is 100.00. My son's because of his age is

25% off. When I telephoned to make the change, the first agent wanted to charge me 250.00 for each tix. The second agent with whom I spoke wanted to charge me 190.00 for each of us.Desired Settlement: I want the company to abide by its posted contractual terms and conditions.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that we abide by our Terms and Conditions regarding change

fees.

On September **, 2014, [redacted] or someone on her behalf went on our website and submitted

a one-way reservation from Salt Lake City, Utah to New York LaGuardia, New

York. The reservation was booked without

the assistance of one of our Customer Service agents; it is the responsibility

of the person making the reservation to make sure they read all necessary and

important information.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing

any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and any fare difference.

On

September **, 2014, [redacted] called our customer service department requesting

that she be allowed to change her flight to depart Salt Lack City to an earlier

departure time.

At

that time our agent advised that changes could be made but she would be subject

to the airline change penalty and fare difference.

Please

understand that these restrictions are set by the individual airline. Enclosed are the restrictions set by the

airline based on the ticket she purchased.

As you can see per US Airways that in order to change this reservation

there will be a $200.00 per person change fee plus any additional fare, and we

at [redacted] are not authorized to waive or ignore any airline policies.

The

$125.00 [redacted] is referring to is our fees. Listed in our Terms and

Conditions (which [redacted] provided along with her complaint) under Exchange

Fees “Domestic Coach / Economy Travel - with a

departure date more than 10 days away up to $100, passenger from

the age of 16 – 25 will receive a 25% discount off the same. In this

case our exchange fee would be $175.00.

We regret any confusion encountered by [redacted] encountered but

if she wants to change her reservation she will be subject to all fees.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: This is what I sent to their company clearly outlining everything that happened -

Hello [redacted] & others,

This is regarding booking number [redacted]. My name is [redacted] and I have a complaint to make to the [redacted] of this company, as I was very dissatisfied, deceived and mistreated during the process of my vacation thanks to the working staff of [redacted] and one travel.

I made a booking the night of December [redacted]/morning of December [redacted] for a ticket from New York City (JFK airport) to Abu Dhabi to Karachi (KHI airport) through your travel agent, [redacted]. I told him I am going to be renting a car early morning to drive 8 hours from Ottawa to NY airport just to make this flight on time. Despite knowing this, he did not put my payment through directly and waited to get confirmation from my bank; even though later I found out he had the power to do so. He sends me a confirmation of my flights and my itinerary which clearly says, “your tickets are confirmed” so I picked up my rental and was on my way.

I did not get any call, email, or any sort of form of communication informing me about anything regarding issues with my ticket the whole time so I presume with the original itinerary sent to me that I have a flight waiting for me to board. I get to JFK airport and rush to return the rental vehicle and realize this airport is so huge, you have to take a train to each terminal. At terminal 4, Etihad airlines could not find my ticket. I show them my itinerary and in very small tiny letters it says ‘operated by American Airlines’ which still does not clearly indicate I should go to their terminal instead. After struggling through finding the right terminal and check in counter which took over an hour along with my luggage from terminal to terminal only to find out that they do not have a ticket for me and they tell me to call my travel agent. I call [redacted] and the agent told me, 'I have no ticket because the bank did not verify my credit card information so my ticket got cancelled’. He also told me they tried to tell me that, however I have no calls, voicemail or emails from them, which is very unprofessional and almost maliciously deceiving. Knowing a customer is going to travel such distances and letting them get there to only find out they have no ticket at that price they had a booking for is a very stressful and horrible experience.

The worst part is that I actually believed the agent when they said the bank did not confirm my information, and then I called my bank to find out they actually did confirm it! I was lied to, just so that the agent did not have to take any responsibility for the incident. I was stuck at this airport for 5-6 hours crying and humiliated at the airport with nowhere to go, eat or even sit down properly worried sick about what I am supposed to do. INSTEAD of finding me a ticket for the same price, the agents kept trying to up sell me a ticket, telling me that ticket is gone because they never informed me and by the time I spoke to them it was too late to board that flight. I cannot believe a customer service representative of such a big company would let that happen to its client. I have worked at call centers as well, and as an travel agent especially, it is extremely important to document everything about a customer, for example, if a customer is driving 8 hours to get a flight in an unknown city to them and there ticket has not been validated - it should be first priority to let them know about this before they let me make their journey through.

When I called [redacted] back, stating that I was practically lied to about my banks information confirmation and that this is their fault, I deserve a ticket now for the same price if not at a better rate for the humiliation, embarrassment and stress they made me go through. My mom even called them and I was on the phone with them for hours and hours until finally the travel agent explained that the bank denied to verify my information the first time (which is not what the bank told me) and that they verified it the second time [redacted] called. I do not understand why [redacted] verifies a second time by the time it was too late to keep my ticket and so thanks to them, it got cancelled. What was the logic in that?

Your agent was the only one in the middle of this who knew my situation so why would he not just simple make an effort to make a call and let the customer know instead of lying. I did not get any call, email, or any sort of form of communication informing me about anything regarding issues with my ticket the whole time so I presume with the original itinerary sent to me that I have a flight waiting for me to board.

So I was on the phone fighting and arguing that I should get my ticket for at least, (if not less), for the same price as I was promised before which was approximately $1188 Canadian. I asked to speak to a manager and there was none available - I was starting to wonder whether this company is even real. I spoke to supervisors and they were not helpful at all, they refused to understand that I was stranded there at the airport with no help and no ticket! Instead of connecting me to a manager, they had two travel agents working on finding me an affordable ticket - they did not even offer me flights of the same night until I asked. I cannot believe they thought I would just stay at the airport overnight with my entire luggage like that. I felt so alone and uncared for. Please you need to listen to the conversations, all of them between your agents and me.

The agent knew I was not willing to pay extra for my ticket; it was not fair to me. So after so long, the travel agent [redacted] asks me if I am just willing to pay the taxes of the flight and that they will compensate for the flight and I thought finally I am receiving compensation for all the trouble I went through. I wanted to be sure I am not being overcharged so I asked him many times to confirm 'please tell me the exact total I will be paying at the end of the day’ and he said ma’am it will just be around $600. Which still was not an exact amount and at this point I do not even remember whether he made it clear if it was US dollars. So I was pleased that the company was willing to do that for me, FINALLY after crying and arguing on the phone for so long at the airport.

I caught my flight even though the phone got cut, because the emirates airline was of much better service than the travel agents I was dealing with still. I get to dubai with a racing heart beat and feeling sick due to all the stress I had gone through. I could not board my karachi flight due to the stress these agents caused me. A day later, I check my credit card statement and see that I was charged $2188 instead of $600 I should have charged! This just shocked me, I cannot possibly charged such a huge amount with out my full permission - which if you overhear the recorded conversations, it is obvious that is not what I signed up for. Here I am calling your agents and no one could get me to a manager right away. I do not understand what your managers are for if they are never available. Your company states they are providing service 24/7 but that is a huge understatement given the circumstances. I called day after day to get another ticket arranged and this overcharge dealt with. I was on the phone almost each day of my trip for at least 1-2 hours - way to worsen a sick person’s vacation. Instead of helping them, I was only provided more reasons to feel worse and get my stress elevated. You cannot put a price to compensate for the amount of time I wasted dealing with each of your agents explaining my situation again and again every time. I asked for a manager’s email, the company’s owner’s email and/or CEO and I was told they do not have that information available. I found that very cowardly and ridiculous. Here I am paying to stay at a hotel and waste my money because I feel too sick to board a plane, under the fear that this may happen to me again, and the company did not do anything to help make it any better.

[redacted] the [redacted] heard the conversations and told me it was clear that I agreed to pay only $600 in the taxes. Despite this acknowledgement, I get a call from [redacted] later, instead of a real manager that I had asked for. [redacted] basically calls me to give me a lecture in how I should be paying the gross amount I have been charged and he refused to transfer me to the [redacted] and then cut the phone - this man should be fired for the trouble he put me through. I spoke to another [redacted] named [redacted] after who advised me that the company is working with the airlines to get a flight arranged for me to board to Pakistan without any cost and that my refund should get approval. Oh I also asked to have the recorded conversations sent to me, which was never done. ALSO, the travel agent screwed up my return flight date from December [redacted] to January [redacted]. No one got back to me in time, I was told a manager would call me in 3-4 hours, that [redacted] would call me back and that the conversations would be emailed to me. NONE OF THIS happened. Apparently I received a call 8 hours later around 10:14pm, which was outside of professional business hours time, and I was well asleep at the time because again, I was sick and I am still sick now.

Your agents have put me through hell and it completely loses trust in the company, I went to the airport instead and had emirates fix my flight dates and they charged me $200 US dollars and stated the travel agent company should be paying for it given the circumstances. I am finally here in Karachi, and instead of enjoying long awaited for and shortened vacation, I am sitting here sick and exhausted writing this email to make sure this company’s owner gets my message. Based on my experience, its been horrible and I would not recommend anyone to get tickets from this such a company who would deal with their clients in such a unprofessional manner. I cannot even put a price on how I should be compensated for this - that is how shocked and disgusted I am for the treatment and service I endured. SO PLEASE LISTEN TO THE CONVERSATIONS and look for any discrepancies because I guarantee I am not wrong, I was horribly wronged and this incident deserves reprimands and compensation.

Regards,

[redacted]Desired Settlement: I want a refund at the least, for everything I spent, including hotel and an allowance of food everyday. Just a refund for all my airfare troubles at the least!

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] states

she was not happy with the service she received and is requesting

compensation. .

We

apologize for any rude or unprofessional behavior that may have been displayed

by our agents that she described in her complaint. We take our customer service seriously and do

not tolerate any such behavior by our staff.

Her concerns have been submitted to senior management and appropriate

action will be taken.

We

would like to advise the Revdex.com that [redacted] has been in

contact with one of our customer service supervisors and they will be dealing

directly with [redacted] regarding her concerns and request for

compensation.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

THEY NEVER contacted me, I had to call them and still no call back from any upper management. They are doing nothing. I want my recorded phone calls sent to me, I do not want to have to take this matter to a small claims court. They need to call my mom at ###-###-#### or email me because now I am out of the country and received a huge bill phone bill due to them - I want compensation for that too. These people are ridiculously lying and hiding.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] states

that she has not been contacted by one of our customer service supervisors.

Our

records indicate that [redacted] has been contacted by [redacted] and

requested to please contact her at ###-###-#### Ext.

[redacted] regarding her concerns.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Review: so I booked a ticket for me, my infant son and my 3 yr old daughter. I know I typed my kids names correctly on the website because I can clearly remember checking my daughter's name if it was correct because my kids have almost identical names, so when I checked I know I corrected her name because I missed the 'e' on her name. but when my tickets came in and I was calling the airlines for meal requests they told me that 3 tickets were all under my name! I was shocked pissed and annoyed! the very same thing happened to my parents 2 years ago we were told that the names on their tickets were miss matched, the last name became their middle name and vice versa, at that time they made my parents pay an extra $1000 for the names to change correctly but when it was time for my parents to fly the next day the names were still the same and it was hard to talk to their customer service! some of their CSRs are rude and they shout at you. in the end they ended up cancelling the flight with a cancellation fee and never got the $1000 back! now this time it happened to me! they keep telling me they have a screen shot of my names written as the passengers, first thing i'm not stupid enough to write my name 3 times as a passenger 2nd thing, why would I make the same mistake my parents did, hence I know I checked my kids names right. third thing when I called their hotline I talked to someone named Delroy and he raised his voice at me which in turn (stressed as I am with the tickets) made me raise my voice. he told me that a supervisor would call me but did not, I did the chat on their website still nothing, I emailed them they responded and asked for copies of our passports but still nothing! if I hadn't been following up with them they wouldn't do anything! so I ended up canceling my booking and was fine$500+ and then repurchased the tickets at a higher price which was $400 more! they weren't even apologetic or something for what happened!Desired Settlement: I just want a full refund from my first cancelled flight, I don't want to get charged extra for cancelling my flight. and fix the names without any fee. because I keep calling the airlines and they said they can't do anything about it on their part cheap o air has to change it, but cheap o air insists that the airlines is the one who asks for the fees.

Business

Response:

May *, 2016

Dear [redacted]

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a

refund she for service fees she was charged by the airline in order to change

the names of the passengers.

She was

advised [redacted].

Once the

reservation was submitted the following confirmation was sent (see attachment). As you can see the names entered were all for [redacted]. Tickets were issued for the names submitted.

[redacted] was advised that the airline would

refund the ticket but she would be required to pay the airline’s administrative

fee.

Please understand we do

not set airline policies. We are not

authorized to waive or ignore any airlines rules or restrictions.

We regret any confusion

encountered by [redacted] but no refund will be offered since there was no error

on our part and per the airline her tickets were subject to all their rules and

restrictions.

We appreciate the time

and attention your office has given this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

as I have said before and over and over again, why the hell would I type my own name three times?? and why would I nake the same mistake my parents did?!? I know in the confirmation page my kids names showed up. I read the same complaint from your website, sane exact thing happened! it's probably your websites fault or there are kinks on your website!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would just like to ask you kindly if you can just give me the price I paid for before instead of me refunding the cancellation fees, since you said you can't do anything about that. because I saw this weekend that the airline ticket price are just the same or lower than the first price that I paid for. see attachments. that's all I am asking.I paid alot for those thickets and I certainly know for sure that I typed in my kids names cause I made a correction on my daughters name I double check because my kids have almost the same 2nd name. and the same thing happened to my parents and brothers when they purchased tickets from your website, the middle name and their last names where interchanged and they paid extra for the name change and in the end they ended up cancelling the ticket the night before they fly because you weren't able to fix the name. same thing I saw on your complaints a couple of people had the same complaints when I started searching if it's not the first time! so I just want a full refund or get the same price I paid for the first time. below is a screen shot I made this saturday. same price as I paid for last april

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sirs:

This is

in response to the rebuttal we received dated June [redacted] regarding the

above referenced booking number. In her complaint

[redacted] is requesting a refund for service fees she was charged by the

airline in order to change the names of the passengers.

As we have already provided in our original letter dated May [redacted]

and in our rebuttal dated May [redacted] we provided our “payment

page” This is what was shown to her

prior to submitting her

reservation. She was also advised

to “[redacted]”.

This information was provided by [redacted] prior to submitting

her reservation so there is no way our system could have changed the names.

Ms.

Nicdao was advised that in order to obtain her refund the airline would charge

an administration fee. Out of the

$2,095.38 the airline deducted there fees and the refund of $1,653.38 was

processed. The

fees were deducted by the airline so if [redacted] is requesting a refund for

these fees she will need to contact the airline directly. We

regret any confusion encountered by [redacted] but no refund will be offered

and when and if she re-books she will be subject to the current rate at the

time the reservation is submitted. We

appreciate the time and attention your office has given this matter. Sincerely, Karen

R[redacted]Customer

Service Manager

Review: To Whom It May Concern:

Re: CheapOair’s Business Practices

I am writing to explain a situation I am currently trying to resolve with the company CheapOair.

On January [redacted], 2014 I purchased airline tickets online from the website CheapOair – booking #[redacted]. The tickets were for travel from Vancouver, B.C., Canada to Manila for my husband and our baby. Mistakenly, I booked the wrong dates; May [redacted] – June **, 2014 instead of the intended dates of travel May **th – June *, 2014.

On January [redacted], 2014 I contacted CheapOair to correct the error. The agent I spoke with informed me I would be billed $654 (US) to change the itinerary. I asked why I was being charged so much and he stated that the best he could do is take off $50 US from each passenger for a total of $554 US.

Please keep in mind that at this point in the conversation I had not agreed to the aforementioned fees nor had I agreed to change my flight. The agent I was speaking to began to use high pressure sales on me threatening me that, “I would for sure lose the seats if I decided to call back tomorrow and try to change the itinerary and also be charged a lot more for the fees.” This agent additionally stated that I needed to make up my mind as he was holding onto the seats. I responded by requesting to speak with his supervisor. The agent said not to blame him if his supervisor charges me the full $654 and then connected me to his superior.

The supervisor I spoke with repeatedly said that the $554 is the best he can do. I asked several times for an explanation of the cost; the agent was not able to offer such an explanation. I asked him about the exchange policy, which he seemed to be unfamiliar with, and at his request I not only informed him about the whereabouts of the policy (on the website) but read it to him over the phone. This supervisor could not adequately explain the repeated cost of $554 as it pertains to the changing of an itinerary. At this point the supervisor informed me that the charges had already been applied to my Visa credit card. Again, I clearly expressed to this supervisor I had not agreed to such charges by the end of our conversation.

The following day, January [redacted], 2014, my husband spoke with another agent from CheapOair in a continuous effort to receive a fair and clear explanation of the fees. The agent explained the following: An airline penalty for: $92/person and $185/person for the flight difference. He explained that the flight difference is not based on the difference in fare from the original purchase date and the date at which the ticket was changed. He said that the fare difference fee is based on booking an entirely new flight.

Based on the information that my husband and I gathered from several different travel agencies when making a change to the itinerary, the agent can charge the difference in price from the original purchase date and the date of when the change was made.

CheapOair’s policy for changing an itinerary is as follows:

“EXCHANGE FEES”: For any itineraries where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.) Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are: Domestic Coach / Economy Travel - with a departure date more than 10 days away - up to 100 CAD, Domestic Coach / Economy Travel - with a departure date within 10 days - up to 150 CAD, International Coach / Economy Travel - with a departure date more than 10 days away - up to 200 CAD, International Coach / Economy Travel - with a departure date within 10 days - up to *00 CAD.”

I don’t accept this as a valid explanation or reason to bill me for $**0 US. My husband and I have checked the price ($922.4* & $*98.5* including tax) on their website up until January 21st since he spoke with the agent and the price is still exactly the same as the very first time we booked the flight (January [redacted], 2014).

I am willing to pay the $92/person in penalties for the itinerary change, but I am seeking a refund for $**0 US ($185x2) credited back to my Visa.

I have not been able to get a fair explanation from CheapOair regarding these charges and considering the very short period from when I first booked my flight to the time I requested an itinerary change I find CheapOair to be unfair and unaccommodating with their business practices. I am seeking assistance in this matter as I have exhausted my options with CheapOair.

I thank you in advance for your time.

Sincerely,

[redacted]Desired Settlement: I am seeking a refund for $**0 US ($185x2) credited back to my Visa.

Business

Response:

February *, 2014

Review: I purchased a flight through them from a search engine that posted many website options and pricing. Theirs was cheaper. However, it was the only website that had different flight dates is why the flight was cheaper. So unlike the other websites from the search parameters, theirs was a lesser cost. So naturally assuming like all others the flight details were the same, I booked it and purchased it through cheapoair.com. Yes, it was my fault that I didn't review the flight details. But when I reviewed the details, I'm almost positive the dates were correct. It also stated that the flight was changeable within a 4 hour period from the time it was booked. The website said when I ordered it that an email was sent immediately. This was not true. The original email never came to my wife's email address. This is for my father in law's funeral, so the date to get to California had to be what I originally searched for. So, I had to return to the website to get my itinerary, which I discovered was a different date than I had originally ordered. Being that the confirmation email never arrived, I was unable to change the flight with out penalty. Instead of giving me the cost difference, they charged me the flight difference. I had to change it because I need to be there for my father in law's funeral, which is on the other coast of the country. This was completely unfair, because I never had the chance to fairly under the terms and conditions from their website, to change the flight. I will attach the transcript from the customer service interaction, where they give me no leeway, nor do they acknowledge or take responsibility for their error.Desired Settlement: I am not asking for anything additional for the trouble or time I am having to take for this dispute. I'm merely looking for the chance that was never given to me to change the flight. The difference was less than $100, and they charged me $329. So I feel I was overcharged $229.00

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting that he be refund a portion of what he was charged to

change his reservation since the outbound date he submitted was incorrect.

As a gesture of good will a refund request has been submitted

to our Accounts Payable Department in the amount of $229.00 that [redacted] requested. The refund will either be processed back to

the original credit card used or in the form of a check. If by check it will be sent to:

[redacted]

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter and considers

this complaint closed on a positive note.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear Sir / Ma’am,

Before I inform all the Soldiers in my command and throughout the Army community. As well as post this valuable information to Facebook. I would like to give you the opportunity to explain in depth your concept of travel protection / trip protection. This will ensure that hard working Soldiers not only under my command, but everywhere can understand what trip protection actually means.

Secure your investment

•Receive Trip Cancellation & Interruption benefits up to $100,000 For Covered Reasons.

•24 Hour emergency assistance service is included with insurance purchase.

Coverage Includes:

•Trip Cancellation

•Trip Interruption

•Trip Delay

•Baggage Delay

Understanding that most people would purchase the ticket and insurance believing that they could cancel with no repercussions, however, when trying to cancel I was told the tickets were non-refundable. Then when I tried to change the dates for the tickets the representative said it would be an additional $800.00 to change the tickets on top of the $1200.00 I had already paid. This was to move the dates to July. Although the tickets during that season are higher I was not even able to get credit towards the purchase for tickets on that later date.

When I finally got the representative to only charge me $500.00 dollars total for both tickets to move the dates, I declined the entire deal. At this point he said just give us $200.00 and we will refund you $500.00. Essentially meaning that the refund would only be $300.00. At this time I asked about what the purpose of trip protection was if I could not cancel, and he said insurance was only in the case of death, at which point you had to go through the insurance company to receive your money.

When it was all said and done, at the end of the conversation, the representative finally realized that the trip protection I purchased was cancelled a few hours earlier. I was only calling back to see about just moving the dates. In other words nothing he did or said was associated with trip protection, but just a ploy to get more money.

While my $1200.00 is gone, it means nothing to me compared to my Soldiers who fought and continue to fight for this great country with honor, integrity, and tenacity. I will not allow them to be subjected to the same issue that I have been subjected to. In the military we go through training and complete the training and do an after action review to see what went well, and what could be improved upon. This training taught me that your ticket prices went well. My interpretation of your trip protection did not meet my expectations which is a failure on my part. My “Way Ahead” is to educate all military personnel, especially Soldiers who would be put in a bind because of an issue such as this.

I have not dealt with this situation before and now that I have learned the meaning of trip protection I am better prepared. In the end the final protection will be for the military community overall. I appreciate the discounted flight, however, I do not appreciate the misconception behind trip protection. I blame my own ignorance for not doing the research, however, I would also blame myself for not getting this important message out to every member of the military community.

In the Army, if you come to someone with a problem, you should have a solution prepared to address that problem. My solution to you is to give that person a credit for the cancelled trip which allows you to still make a profit, and fill the airline seats with other customers making even more profits.

Thank you for your time, and I look forward to hearing from you before I educate the military community both in Europe and in the United States.

Pending your questions.[redacted]Desired Settlement: To receive a credit for the $1200.00 tickets towards a flight in the future and to ensure they explain that even with insurance the tickets are non-refundable so Soldiers and others are not mislead.

Business

Response:

May [redacted], 2014

[redacted]

RE:

Benjamin Small/Case [redacted]

Booking

number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that he had purchase insurance understanding that he could cancel the

trip any time.

[redacted]

on April **, 2014, booked 2 one way non-refundable tickets for his wife and son

in law to travel from Washington Dulles, VA to Venice, Italy with Turkish

Airlines to fly on April **, 2014 and purchased the trip protection plan. On

the same date he made the reservation he contacted our travel services to

inquire about the insurance policy and was advised that insurance does not

cover for cancellations or changes unless the reason is covered on the policy.

On

this reservation, [redacted] purchased insurance in case he had to cancel these

tickets because trip cancellation is included but only under the covered

reasons that are provided to customer along with the terms and condition of the

insurance company, in this case Travelex, which are provided in the following

link:

If

[redacted] had called us to cancel within 24 hours of making the reservation, we

would have been able to refund. On April [redacted], he called and asked for the

insurance coverage and was advised the same, only covered situations. He asked

our agent what was the reason for purchasing insurance if the tickets were non

refundable and our agent advised him he could cancel the insurance and customer

agreed. He called again to change the date (since the tickets are non

refundable) and was advised he had to pay the airline penalty plus the fare

difference.

In

his complaint, [redacted] asked us to inform our customer that tickets are non

refundable, which we do before they proceed with the payment (Please see

attachment 1) and in the confirmation receipt email to the customers (please see

attachment 2). If the cancellation reason is covered, the insurance company will

refund the tickets from their end, not the Airline.

We would

like to inform the Revdex.com that [redacted] was not charge for the changes of the tickets

and we have requested Turkish Airlines to make an exception on this case and give

the customer a credit for his ticket. We are waiting on their response.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that if the airline gives me a credit for the purchased airline tickets, this resolution will be satisfactory to me and I will consider the matter as being resolved.

Sincerely,

Review: Booked flight for my daughter Tokyo-Sydney on Oct-** for agreed 238.00 USD (Booking #[redacted] - got two charges on my credit card used for the transaction: 238.00 from [redacted] and 1188.20 AUD from JetStar. Got email confirmations from both comppanies on the same flight, referencing the same booking. For the last five days have been trying to get any clarification from [redacted] but dispite promised 24 hour to get back to me have no updates, no emails, no calls.Desired Settlement: Refund an-authorized 1188.20 AUD charge on my Credit card

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted]

states that she has not received her refund based on charges posted to her

credit card.

Please

see the attached screenshot of our Refund Page below, showing the amount

requested for the refund, the date of the request and the Processor Approval

Code showing the dollar amount to be removed from our bank, Chase Manhattan:.

The

credit may take up to 14 business days to appear on her credit card

statement. If this refund does not

appear in the time advised she may want to check with her bank as to the delay.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company is a bait and switch scam. You book you flight at a low rate. They send you your confirmation of you flight with the wrong date, and try to make you pay more, at a higher rate than any other airline to change to the dates you know you booked, for sure to begin with. I asked for 100% refund, I will be in contact again if I have an issue with that, or if there is a FEE they charge to handle it and are making money off doing that to god only knows how many people. This company did the EXACT same thing to a friend of mine, she was frustrated after being on hold for an hour and just paid their higher rate.Desired Settlement: My refund, and put word out about them so they don't scam others.

Business

Response:

November **, 2013

Review: CheapOair.com rep entered name incorrectly for my airfare.

I booked travel for two people. He confirmed the spelling of both names multiple times. Then, the night before my trip, I receive a confirmation from "One Travel" (?) and they have switched the first and last names around for one of the passengers.

Then the nightmare began. I called was on hold for 45 min, and was hung up on several times. I tried "live chat" from their website...they kept disconnecting me and bumping me back in the que. I then tried "One Travel" who's phone number was on my confirmation email. Same deal, on hold for an hour, hung up on as soon as someone answers. I've spent several hours trying to get help. IT IS IMPOSSIBLE TO GET IN TOUCH WITH CHEAP-O-AIR.COM. There "affiliate" One Travel is even worse.

Now we have to go to the airport at 6am tomorrow and try and explain all of this to the NSA jerks. We will probably not be allowed to fly and miss our conference that we have spent $5k on.Desired Settlement: It is absolutely insane what companies are allowed to get away with today. We spent $800 on two tickets and have no recourse, no way of contacting them, no phone, no email response, no live chat. We are hung up on endlessly. Ridiculous!

They are also allowed to switch me over to some other company, with whom I am not familiar, without me knowing. They do business as another company (fareportal?), making it even harder to try and complain to Revdex.com. I want to be compensated for all the inconvenience, time, and hassle this company creates and forces on thousands of it's customers. I will never, ever use cheap-o-air again.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint received regarding the above referenced booking number that was booked under OneTravel.com but filed with your office under Fareportal Inc. In his complaint [redacted] is requesting compensation since the name of one of the passengers was reversed when it was submitted to the airline.

We would like to advise the Revdex.com that based on the complaint received a refund has been processed in the amount of $150.00. The refund will be processed back to the original credit card used when the reservation was submitted and may take up to 14 business day’s before it may reflect back to the credit card statement.

We regret any confusion or frustration [redacted] encountered.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: My family and I booked airline tickets through CheapOAir online and received tickets that had the names that we had entered completely wrong. The company is telling us that we actually inputted all the names wrong ourselves; however, we all know that is completely untrue. The system must have made a mistake when running the names through the website and sending them to us. We called immediately upon becoming aware of the mistake to let them know of the discrepancy but were told we would either need to buy more tickets, pay for a name change ourselves, or cancel and receive no refund. We booked 6 tickets in total, which came out to a total cost of $3689.04, we do not want to spend more money than we anticipated being as we do not have the funds to do so. The departure is not until December, so we thought the mistake would be able to be fixed by the time we need it to be; unfortunately, they are not allowing us to have the names changed until we are willing to pay for the mistake ourselves. As I said before, we made no mistake when inputting all our information so it seems unfair to make us pay even more to fix a mistake we did not make in the first place.

I have called CheapOAir at the New York headquarters and the only way they are able to assist us is if we pay an extra $25 per person to have the names changed and also buy different tickets at a higher cost. This seems very unfair to me. I have also done my research and noticed many others have been treated unfairly by the same company. I believe it is time for someone to stand up to them for the sake of all consumers. They should not be allowed to treat us like this and take money we do not have available to us. Please Revdex.com do something about this immediately.Desired Settlement: I want our family to be able to go on the trip we have booked in December without having to pay for another ticket. If we do have to pay for a different ticket, we would like a full refund that way we can rebook the tickets at prices we choose fit under our financial states. We do not want to be forced to pay more money for mistakes we did not make (and although they are firm in saying that it is our fault, we know that is entirely untrue and other consumers have said the same). It has been 5 years since we have seen our family in Mexico, we would like this trip to go well but if we are unable to receive the deal we thought we were receiving we would rather take our business elsewhere.

Business

Response:

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be allowed to change the passenger’s names since our

system must have made a mistake when running the names through the website.

On

April **, 2014, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Fargo, North Dakota to Mexico City,

Mexico. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Also

prior to submitting the reservation we advised

“Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

I have enclosed what we call a “Copied Payment Page” which was

captured just before the reservation was submitted (see attachment 1). As you

can see the names were input incorrectly by the person submitting the

reservation.

It was not until May **, 2014, that [redacted] contacted our

customer service department advising that the names were incorrect. [redacted] was informed that she will be

subject to all restrictions set by the individual airlines and that we are not

authorized to waive any airline rules or restrictions.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us since there was no error on our part based on the

above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have reviewed the attachment that was sent by e-mail from the company after we had already booked the tickets and been charged for them. We know we had entered the names correctly on the "booking" page, unfortunately, we did not have the chance to review the ticket information until the e-mail that you attached was sent soon after. We had no chance to review the information before being immediately billed for it.

With that said, I understand the conditions and we are willing to pay for any name changes that we may or may not have mistakenly entered into the website; however, I do not understand why we would have to pay for BOTH a name change AND a new ticket altogether. If we are paying for a name change would that not be sufficient enough to keep the tickets we are having the name changes done on? As I said in my complaint, we do not have the money or resources to pay for more expensive tickets, which is the reason for my concern. I am concerned we are all going to be MADE to pay for more expensive tickets that we do not approve of. We are all on extremely tight budgets, hence the reason for buying the tickets through CheapOAirlines. I am asking for your help. I was told we would most likely have to buy more expensive airline tickets, which could be any price without our approval.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be allowed to change the passenger’s names since our

system must have made a mistake when running the names through the website.

Prior

to filing her complaint [redacted] had

been contacted by one of our customer service agents regarding the incorrect

names that she submitted. She was

advised that an email had been sent requesting that she provide passport copies

for each passenger. Once received, on

her behalf a request would be submitted to the airline requesting that that the

names be correct and she would be subject to the airline’s policy regarding

name changes.

Please

understand that each individual airline sets their own policy and we at t

CheapOair are not authorized to waive any airline rules or restrictions.

If

[redacted] would please send the information requested to [redacted] we will be able

to start the name change process that she requested.

We

appreciate the time and attention your office has given this matter

Sincerely,