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Reviews Fareportal Inc.

Fareportal Inc. Reviews (457)

Review: 6. Re: Cheapoair

yesterday, 23:59

21. Re: Cheapo Air

today, 19:22

Cheapoair is not a company you want to buy flights through. I recently bought 2 flights for my new employees arriving from overseas to my home here in Canada. Because of a U.S. immigration technicality, I had to cancel their flights through Cheapoair but chose to rebook through Cheapoair so that my new employees could fly a different route that wouldn't have them touch down in the U.S.A. Cheapoair said that they would arrange a credit for the first flights that were booked and then cancelled. Within the hour I received the credit. The credit said that there was a $0.00 USD cancellation fee and that I had a credit of $876.22 USD for the unused flights. I decided that I would like to use that credit with Cheapoair this coming weekend and fly return from Calgary to San Francisco. When I placed my call I ended up speaking with someone from India. The Cheapoair representative in India said that they didn't have the credit and that I should talk to West Jet because that's where my credit was. I called West Jet and they said that there was no credit with them. I called cheapoair back and ended up speaking with someone in India again. The Cheapoair representative at that time told me that West Jet had in fact refunded my flight back onto MY Visa card. I didn't recall ever seeing a credit on my Visa so I placed a call to Visa to inquire if there ever was a credit that I may have missed. My Visa representative said that there definitely wasn't any refund on my Visa from West Jet or Cheapoair. I called West Jet and they advised me once again that I wasn't in their system anywhere. West Jet advised me that all of their ticket numbers start with "838" and that I should call Cheapoair back and get the flight numbers for my two new employees. At this point I feel like I'm in a game of "piggy in the middle". I don't blame West Jet for this. I call Cheapoair back and once again my call lands in India. The Cheapoair representative confirms two ticket numbers that I can then take back to West Jet. I call West Jet and they CONFIRM that a refund was sent to the visa number that was provided to them by Cheapoair. The problem with the Visa number was that it wasn't my Visa number, but a Visa number that belonged to Cheapoair. I learned this when I called Cheapoair back to advise them that West Jet had already released the money to a Visa card but the Visa card wasn't mine. The Cheapoair representative put me on hold like they had done all day. ON HOLD AGAIN! The representative came back on the phone and confirmed that West Jet IN FACT had refunded the money back to Cheapoair's Visa. I asked when they planned on forwarding it to me. The Cheapoair representative said that two billing cycles (two months) were needed to execute the refund. The Cheapoair representative said that he would have to put me on hold AGAIN so that he could transfer me to their admin department. I held and then got cut off. As you can see in my account of the day so far, I've called Cheapoair several times and found myself on hold for a minimum of five minutes. Then when I do get through to someone, I have to go through all the details again and then guess what? I'm back on hold. I finally insist on speaking to a [redacted] from North America. I figure maybe the office in India is too far removed from this American company. I finally get a call from the American office of Cheapoair and they agree that two billing cycles is needed to refund but then recognized that I was well past the two cycles (two months). The representative from Cheapoair takes down all of the details AGAIN and says she will go to her [redacted] with the issue and get back to me. I wait and then finally get a call back. The American Cheapoair representative advises me that the credit they sent me was a credit and not a refund. In short, they got the refund from West Jet but were only "obligated" to give me a credit. I said "fine! Put the credit towards my flight from Calgary to San Francisco that leaves this Thursday and don't delay because there is limited space left and prices keep climbing. The Cheapoair representative then advised me that they refunded within 90 days if I wanted the refund instead of the credit. I asked her what happened to the two billing cycles that I was quoted earlier. She said that she and the people in India were mistaken and that it was a 90 day waiting period for all refunds. The whole time I'm dealing with this Cheapoair representative she's reminding me that she's going to work for me and that she's my friend and that I shouldn't be short on patience with her. She advised me that once again she would have to go to her managers and "fight" for my cause. I waited a few minutes and got the call back from her. This time she pointed out that she would like to apply my credit in place of the refund but couldn't because the ticket's were issued to the two new employees, and pointed out that she recognizes that my Visa bought the flight's, but the credit was for the use of the two employees because it was their name on the ticket and not mine. She said that if I waited another month I would get a refund of $720.00 USD. I asked why I wasn't getting the full $876.22 USD because the refund voucher from Cheapoair CLEARLY stated that I was being charged $0.00 USD for the cancellations of the said tickets. She just mumbled that I had to pay a cancellation fee. So the summary of this experience with Cheapoair is that I have to pay a cancellation fee even though their voucher CLEARLY states that there is no cancellation fee. I have to wait 90 days for a refund that they have long collected from West Jet. In essence Cheapoair is sitting on my money and collecting interest of which I will see none of it. Cheapoair has collected the refund from West Jet but chooses only to give me a credit, but not to me, but to the names of the passengers at that time? In short I'm out of pocket for my flight to San Fransisco this weekend and I may or may not get a refund from Cheapoair. All Cheapoair had to do was apply the money owed to me to the flights I needed this weekend and things would be fine and I wouldn't be adding to the long list of blogs warning people to stay away from doing business with Cheapoair. When I pointed this out to Cheapoair they weren't interested. I plan on reporting Cheapoair to both the Revdex.com and to West Jet. I will NEVER do business with Cheapoair again and I suggest you don't either.Desired Settlement: I would like my money to be reimbursed to me in full immediately.

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] states

that he has not received his refund for the WestJet portion of his ticket since

the passenger could not travel due to a Visa issue.

Prior

to submitting his reservation [redacted] was advised most airline ticket are 100% non-refundable, on rare occasions when an airline does allow a refund the airline will charge a penalty. These fees are set by the individual carriers

and we at CheapOair are not authorized to waive any airline rules or restrictions.

Please

see attached screen shot. of our Refund Page.

The

credit may take up to 14 business days to appear on his credit card

statement. If this refund does not

appear in the tmie advised he may want to check with his bank as to the delay.

We

regret any confusion or frustrations [redacted] encountered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since the fees charged were not our cancellation fee

but an airline penalty to process his refund request.

Sincerely,

[redacted]

Review: I went on to CheapOair's website to purchase an airline ticket for June [redacted] - June [redacted]. I put in specific dates, and did not specify that my dates were "flexible". When the search results populated, a flight on Spirit Airlines appeared first on the list and was about $150 cheaper than most of the research I had done previously (on Southwest's website, Allegiant Air's website, [redacted], and [redacted]). I clicked on this flight and made sure the times would work for me. I then purchased the ticket, only to discover that the dates were different than those that I had entered in my search. The flight was for June [redacted] - June [redacted]. This was why it was cheaper! I did not think to look at the dates of the flight as I put in specific dates of the [redacted]. In my opinion, this was VERY shady and sneaky on their part. There was nothing to alert me that the dates were different. I ended up calling CheapOAir to change my flight and not only did I have to pay the fare difference, but I was charged a $125 change fee by Spirit Airlines. A ticket that was supposed to be $199 now cost me nearly $450 (well over what the competition would have been). I am very disappointed with the sneaky tactics employed by CheapOAir. I understand if they would like to provide alternative dates, but make it VERY clear to the customer that you are doing so.Desired Settlement: I do not think I should have to pay the change fee OR the fare difference as I feel I was duped. I believe I should have only had to pay the initial $199 for the ticket I intended to purchase. I would like a $282 refund.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for what she was charged to change her reservation.

On

May **, 2014, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation for Chicago, Illinois to Orlando,

Florida. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates. I

have enclosed what we call a “Copied Payment” which was captured just before

the reservation was submitted (see attachment). As you can see alternate dates

were offered and in this case. It was at this point that she could either

accept or pick other flight options offered.

Our records indicate that she elected to purchase the lower rate on the

alternate dates.

Also

prior to submitting the reservation we advised

“Please confirm that the dates, times of

flight departures and names of travelers are accurate, tickets are

non-transferable and non-assignable, name changes on tickets are not permitted,

ticket cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

On May **, 2014, [redacted] called

our customer service department requesting that her reservation be

changed. Prior to making any changes an

email was sent (see attachment) advising

the new flights and what the additional cost would be to make the changes. Once authorization was received (see

attachment) the changes were made, her tickets exchanged, and her credit card

was changed.

We

regret any confusion encountered by [redacted] but no refund will be offered since she did authorize the changes and charges.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us since there was no error on our part base on the above

information.

Sincerely,

Review: I recently bought tickets from [redacted] for a flight from Omaha, NE to San Francisco, CA. It's for 2 adults and a lap infant with Frontier Airlines departing May **, 2014 . When booking the flight, [redacted] website didn't mention the type of tickets that we will be getting as a result of the booking nor did it mention any restrictions on the luggage with the ticket type.The total cost of the tickets is $350.00 which includes $28.00 fee for lap infant.

I wasn't aware of the baggage restrictions with this ticket until I called the airline yesterday to add the itinerary to my easyreturns (a rewards program for Frontier airlines) and they told me that with my ticket I am not eligible for free carry on luggage which other wise is available to all economy class passengers. I called the customer services at [redacted] and inquired about the ticket class and told them about the baggage limitations. After several call redirects and calling them several times, they told me that they have assigned me tickets in the economy class and that frontier airlines have several classes in economy and not all economy class passengers are allowed to bring carry on luggage.

I called frontier airline again to confirm this information and found 1) my tickets are in the basic type and 2) all economy class passenger are allowed with 2 carry-on's per passenger. The information is also available on Frontier's website. Further, upon reading Frontiers website in detail I found that there is no fee for a lap infant, but we were still charged $28.00 by [redacted].

At this moment I cannot cancel my reservation as there are hefty charges for canceling and rebooking a flight, I cannot even upgrade my class from Basic to Economy as it involves a fee of $125 per person. The only option I am left is to checkin my baggage with an additional fee of $20 per case (which is the minimum cost per item if done online and in advance).

I hold responsible, [redacted] for misguiding customers by providing incomplete information and for wrongly charging us $28.00 for a lap infant. I compared their website to Kayak[redacted] and orbitz[redacted] for the same flight and found that not only kayak and orbits offers cheaper rate for the Economy class (even I bought tickets with [redacted] in advance), they have clearly mentioned Economy class with their fare. Further they don't include a fee for lap infant.Desired Settlement: I would like an immediate refund of $28 lap infant fee. I would also like [redacted] to pay me the cost of up to 2 carry-in luggage per person, which otherwise is allowed with economy class tickets.

Business

Response:

[redacted]

To Whom

It May Concern:

We

have received the information forwarded by your office regarding the complaint

filed by [redacted]. In his complaint he

has asked that we refund the fees of $28 for a lap infant as well as pay for

his baggage since he feels that the information on the fees for baggage was not

available to him at the time he submitted his reservation request.

I

have spoken with [redacted] today. I advised him that the $28 fee was a per

passenger service fee that was already refunded to him at the time of booking.

He was never charged it which he now says he understands. I was also able to show him where the

information on baggage fees was located and could have been seen at the time of

booking by just clicking on the link.

As

a courtesy I have advised [redacted] that we will be issuing a refund of the

remaining $39 service fee. [redacted]

appears to be fully satisfied with the resolution and we are now asking that

the complaint be closed.

I

appreciate the time and attention your office has given to this matter.

Thank

you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] has promised to send me a refund of $39. I find that this resolution is satisfactory to me and the matter may be closed after the refund is processed.

Sincerely,

Review: On March **I purchased airline tickets from cheapoair. I called back an hour later and cancelled, but my account was still charged.

On March **I purchased plane tickets booking number [redacted]. When I found a better deal I called to cancel, but was told they could schedule the same flights. They charged me $400 over the advertised flight from the main carrier UNITED. I called back and was told by [redacted] that the United didn't actually have that flight and I wasn't looking at the real time data. I cancelled my flights with cheapoair and was told that I would be refunded. I booked with united at the advertised price which was $400 less than cheapoair charged me. Then cheapoair still charged my bank account. I tried to contact customer service and was unable to contact them. I was on hold for 10 minutes. I also sent an email on their web site. I did receive a cancellation message that stated I may need to wait 7-14 business days to receive a refund. I was never told that I could book the flights and cancel in [redacted], but it would take 7 to 14 business days to get my money refunded. I would have never booked a flight with cheapoair if I knew it would take 7 to 14 days to get a refund. I don't understand how that is legal or even professional. I will ensure that everyone I know and meet never books with cheapoair.Desired Settlement: I am seeking a refund for $2131.68. The total that I was charge. I would like it refunded to my account immediately.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for tickets he purchased.

Our

records indicate that on April **, 2014 [redacted] was advised that two (2)

refunds had been processed. The first refund

was processed in the amount of $1,690.68, the second for $441.00 totaling

$2,131.68.

The

refunds were processed back to his Visa ending in 5325. We also advised that this process may take between 10 – 14 business days

before it may reflect back to his account.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since [redacted] was advised that the refunds had

been processed prior to submitting his complaint.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dec-**-2013 – I booked an airplane tickets through CheapOair from Los Angeles to Pusan of $1409.65 USD

Jan-**-2014 – I changed flight ticket on January [redacted].with an additional charge of $707.00 USD

Jan-**-2014 - On the [redacted], I arrived at LAX, I tried to check in at Virgin America, but the Virgin America said “THE CHEAPOAIR ONLY RESERVE THE AIRPLANE AND DIDN’T BOUHGT A TICKET” . CheapOair did not buy a ticket not only for Virgin America, but also [redacted] and Air Busan. So I called CheapOair but no one picked up the phone for 30 minutes, so I just bought a ticket by myself to San Francisco because I must book a Virgin America before 30 minute for departure. So I had to pay additional 215 dollars for my ticket. And after that someone finally answer the phone but it was too late, I talked to him and he said he is going to do something after I arrived to San Francisco (the guy told me to call him back when I arrived at San Francisco) and I still did not have a ticket number. However, the flight was delayed because the San Francisco’s weather, so the plane could not arrive at San Francisco at 12:00 pm. Therefore, I called CheapOair again, but they did not pick up the phone, so I had to call to the [redacted] Airlines to make sure I can make it on time. But [redacted] said that "The plane from San Francisco to Incheon will depart on time and they said they can’t do anything because I don't have the ticket number, and my flight from San Francisco is not connected to their airlines. They told me to call CheapOair. Virgin America flight was delayed but I could make it if CheapOair bought a ticket that was connected, as it should be. Furthermore, I calculated the time, even though I had arrived at San Fransicso without delay I will be late to the [redacted] airlines because I do not have a ticket, and I have to pick up my luggage, and checked in again due to CheapOair’s mistake. After all, I decided to not to go to the San Fransisco and I went to [redacted] airlines in LAX . I tried to

SC-100, Item 3

exchange my ticket at [redacted] Airlines that goes direct to Korea, but I couldn't it because CheapOair did not give me ticket number. So I called the CheapOair that take another 30 minutes waiting for my ticket number, and finally they gave my ticker number but it was too late to do something. So, I was waiting at [redacted] Airlines as a standby but could not make it that plane. I missed the airplane because CheapOair did not buy my ticket at first time when I was arrived at LAX.I sent them emails about refund but they said they will not give me a money back so I met a lawyer .

Business

Response:

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for the ticket he purchased and was not able to travel

on.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department for $733.94 based on the following

figures.

$2,016.17

passenger paid for original tickets and change fees

-

1,190.70 refund to be processed by [redacted] Airlines back to [redacted]’s credit

card

- 306.52

already refunded by our accounting

$ 518.95 balance due

+

215.00 for airline tickets he purchased at airport

_______________________________

$ 733.94 Total Refund Due

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and please understand

to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

is requesting a refund for the ticket he purchased and was not able to travel

on.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department for $733.94 based on the following

figures.

$2,016.17

passenger paid for original tickets and change fees

-

1,190.70 refund to be processed by [redacted] Airlines back to [redacted]’s credit

card

- 306.52

already refunded by our accounting

$ 518.95 balance due

+

215.00 for airline tickets he purchased at airport

_______________________________

$ 733.94 Total Refund Due

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and please understand

to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you for resolved my problem by Revdex.com. I'm very appreciate.

However, I want to get check from CheapOair left refund fee 733.94 by check different address because now I'm living in the

I want to get this address. Is it possible?

Review: I booked two flight reservations through [redacted] giving the correct names, one male, one female, for both tickets. When I received the confirmation of the tickets, the names were both the same. I also never received a confirmation number or booking number for my AirTran reservation and had to call them directly to retrieve any information for check-in.

Once I finally received the check-in information I noticed that it gave a detailed list of the amount the ticket was paid for. The total was $306.72 paid to AirTran. I paid [redacted] $373.67 per ticket. That means that [redacted] created false fees and pocketed $66.95 per ticket. I also want to point out that the original amount they were "supposed" to charge my card was for $353.61 per ticket. They claim that the final fare amount is not given until the tickets are issued.

I have tried calling three different numbers over six times. Three of the times I was hung up on, three times I asked to speak to a [redacted] and was placed on 30-minute holds to eventually hang up.Desired Settlement: I want the names on the ticket to be changed correctly so I am able to fly tomorrow morning with my best friend and have an enjoyable trip. I will choose not to ever book through this website again and I hope that something is done to put an end to this dishonesty and lack of integrity in a company. I would say the majority of the clientelle are normal americans, not businessmen, I am extremely baffled and hurt that they are able to steal, lie, and cheat from people that want is an enjoyable vacation.

Business

Response:

Review: This is what I sent to their company clearly outlining everything that happened -

Hello [redacted] & others,

This is regarding booking number [redacted]. My name is [redacted] and I have a complaint to make to the [redacted] of this company, as I was very dissatisfied, deceived and mistreated during the process of my vacation thanks to the working staff of [redacted] and one travel.

I made a booking the night of December [redacted]/morning of December [redacted] for a ticket from New York City (JFK airport) to Abu Dhabi to Karachi (KHI airport) through your travel agent, [redacted]. I told him I am going to be renting a car early morning to drive 8 hours from Ottawa to NY airport just to make this flight on time. Despite knowing this, he did not put my payment through directly and waited to get confirmation from my bank; even though later I found out he had the power to do so. He sends me a confirmation of my flights and my itinerary which clearly says, “your tickets are confirmed” so I picked up my rental and was on my way.

I did not get any call, email, or any sort of form of communication informing me about anything regarding issues with my ticket the whole time so I presume with the original itinerary sent to me that I have a flight waiting for me to board. I get to JFK airport and rush to return the rental vehicle and realize this airport is so huge, you have to take a train to each terminal. At terminal 4, Etihad airlines could not find my ticket. I show them my itinerary and in very small tiny letters it says ‘operated by American Airlines’ which still does not clearly indicate I should go to their terminal instead. After struggling through finding the right terminal and check in counter which took over an hour along with my luggage from terminal to terminal only to find out that they do not have a ticket for me and they tell me to call my travel agent. I call [redacted] and the agent told me, 'I have no ticket because the bank did not verify my credit card information so my ticket got cancelled’. He also told me they tried to tell me that, however I have no calls, voicemail or emails from them, which is very unprofessional and almost maliciously deceiving. Knowing a customer is going to travel such distances and letting them get there to only find out they have no ticket at that price they had a booking for is a very stressful and horrible experience.

The worst part is that I actually believed the agent when they said the bank did not confirm my information, and then I called my bank to find out they actually did confirm it! I was lied to, just so that the agent did not have to take any responsibility for the incident. I was stuck at this airport for 5-6 hours crying and humiliated at the airport with nowhere to go, eat or even sit down properly worried sick about what I am supposed to do. INSTEAD of finding me a ticket for the same price, the agents kept trying to up sell me a ticket, telling me that ticket is gone because they never informed me and by the time I spoke to them it was too late to board that flight. I cannot believe a customer service representative of such a big company would let that happen to its client. I have worked at call centers as well, and as an travel agent especially, it is extremely important to document everything about a customer, for example, if a customer is driving 8 hours to get a flight in an unknown city to them and there ticket has not been validated - it should be first priority to let them know about this before they let me make their journey through.

When I called [redacted] back, stating that I was practically lied to about my banks information confirmation and that this is their fault, I deserve a ticket now for the same price if not at a better rate for the humiliation, embarrassment and stress they made me go through. My mom even called them and I was on the phone with them for hours and hours until finally the travel agent explained that the bank denied to verify my information the first time (which is not what the bank told me) and that they verified it the second time [redacted] called. I do not understand why [redacted] verifies a second time by the time it was too late to keep my ticket and so thanks to them, it got cancelled. What was the logic in that?

Your agent was the only one in the middle of this who knew my situation so why would he not just simple make an effort to make a call and let the customer know instead of lying. I did not get any call, email, or any sort of form of communication informing me about anything regarding issues with my ticket the whole time so I presume with the original itinerary sent to me that I have a flight waiting for me to board.

So I was on the phone fighting and arguing that I should get my ticket for at least, (if not less), for the same price as I was promised before which was approximately $1188 Canadian. I asked to speak to a manager and there was none available - I was starting to wonder whether this company is even real. I spoke to supervisors and they were not helpful at all, they refused to understand that I was stranded there at the airport with no help and no ticket! Instead of connecting me to a manager, they had two travel agents working on finding me an affordable ticket - they did not even offer me flights of the same night until I asked. I cannot believe they thought I would just stay at the airport overnight with my entire luggage like that. I felt so alone and uncared for. Please you need to listen to the conversations, all of them between your agents and me.

The agent knew I was not willing to pay extra for my ticket; it was not fair to me. So after so long, the travel agent [redacted] asks me if I am just willing to pay the taxes of the flight and that they will compensate for the flight and I thought finally I am receiving compensation for all the trouble I went through. I wanted to be sure I am not being overcharged so I asked him many times to confirm 'please tell me the exact total I will be paying at the end of the day’ and he said ma’am it will just be around $600. Which still was not an exact amount and at this point I do not even remember whether he made it clear if it was US dollars. So I was pleased that the company was willing to do that for me, FINALLY after crying and arguing on the phone for so long at the airport.

I caught my flight even though the phone got cut, because the emirates airline was of much better service than the travel agents I was dealing with still. I get to dubai with a racing heart beat and feeling sick due to all the stress I had gone through. I could not board my karachi flight due to the stress these agents caused me. A day later, I check my credit card statement and see that I was charged $2188 instead of $600 I should have charged! This just shocked me, I cannot possibly charged such a huge amount with out my full permission - which if you overhear the recorded conversations, it is obvious that is not what I signed up for. Here I am calling your agents and no one could get me to a manager right away. I do not understand what your managers are for if they are never available. Your company states they are providing service 24/7 but that is a huge understatement given the circumstances. I called day after day to get another ticket arranged and this overcharge dealt with. I was on the phone almost each day of my trip for at least 1-2 hours - way to worsen a sick person’s vacation. Instead of helping them, I was only provided more reasons to feel worse and get my stress elevated. You cannot put a price to compensate for the amount of time I wasted dealing with each of your agents explaining my situation again and again every time. I asked for a manager’s email, the company’s owner’s email and/or CEO and I was told they do not have that information available. I found that very cowardly and ridiculous. Here I am paying to stay at a hotel and waste my money because I feel too sick to board a plane, under the fear that this may happen to me again, and the company did not do anything to help make it any better.

[redacted] the [redacted] heard the conversations and told me it was clear that I agreed to pay only $600 in the taxes. Despite this acknowledgement, I get a call from [redacted] later, instead of a real manager that I had asked for. [redacted] basically calls me to give me a lecture in how I should be paying the gross amount I have been charged and he refused to transfer me to the [redacted] and then cut the phone - this man should be fired for the trouble he put me through. I spoke to another [redacted] named [redacted] after who advised me that the company is working with the airlines to get a flight arranged for me to board to Pakistan without any cost and that my refund should get approval. Oh I also asked to have the recorded conversations sent to me, which was never done. ALSO, the travel agent screwed up my return flight date from December [redacted] to January [redacted]. No one got back to me in time, I was told a manager would call me in 3-4 hours, that [redacted] would call me back and that the conversations would be emailed to me. NONE OF THIS happened. Apparently I received a call 8 hours later around 10:14pm, which was outside of professional business hours time, and I was well asleep at the time because again, I was sick and I am still sick now.

Your agents have put me through hell and it completely loses trust in the company, I went to the airport instead and had emirates fix my flight dates and they charged me $200 US dollars and stated the travel agent company should be paying for it given the circumstances. I am finally here in Karachi, and instead of enjoying long awaited for and shortened vacation, I am sitting here sick and exhausted writing this email to make sure this company’s owner gets my message. Based on my experience, its been horrible and I would not recommend anyone to get tickets from this such a company who would deal with their clients in such a unprofessional manner. I cannot even put a price on how I should be compensated for this - that is how shocked and disgusted I am for the treatment and service I endured. SO PLEASE LISTEN TO THE CONVERSATIONS and look for any discrepancies because I guarantee I am not wrong, I was horribly wronged and this incident deserves reprimands and compensation.

Regards,

[redacted]Desired Settlement: I want a refund at the least, for everything I spent, including hotel and an allowance of food everyday. Just a refund for all my airfare troubles at the least!

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] states

she was not happy with the service she received and is requesting

compensation. .

We

apologize for any rude or unprofessional behavior that may have been displayed

by our agents that she described in her complaint. We take our customer service seriously and do

not tolerate any such behavior by our staff.

Her concerns have been submitted to senior management and appropriate

action will be taken.

We

would like to advise the Revdex.com that [redacted] has been in

contact with one of our customer service supervisors and they will be dealing

directly with [redacted] regarding her concerns and request for

compensation.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

THEY NEVER contacted me, I had to call them and still no call back from any upper management. They are doing nothing. I want my recorded phone calls sent to me, I do not want to have to take this matter to a small claims court. They need to call my mom at ###-###-#### or email me because now I am out of the country and received a huge bill phone bill due to them - I want compensation for that too. These people are ridiculously lying and hiding.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] states

that she has not been contacted by one of our customer service supervisors.

Our

records indicate that [redacted] has been contacted by [redacted] and

requested to please contact her at ###-###-#### Ext.

[redacted] regarding her concerns.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Review: I purchased this ticket for my niece traveling from Chicago Midway to Atlanta Georgia on March **, 2014, booking number [redacted] . Due to circumstances beyond her control, (Employer Reorganization), she could not make this trip. I contacted CheapOair/Fareportal Inc. on March **, 2014 and spoke with three rude customer service personnel, [redacted] and [redacted]. I notified each of the situation and requested a credit on a later flight. [redacted] informed me that nothing could be done to this ticket because of Airline reservation policy , [redacted], a [redacted] hung up on me and never called back and [redacted] informed me that it was impossible to provide all the conditions of the chosen airline policy on its website. Since there is no written policy stating specifically that my flight falls under these conditions for me to make an informed decision and to take advantage of this offer, it should also be impossible to bind me to a policy that does not exist. I am now requesting a full refund.Desired Settlement: Improve on your customer service, be more specific and upfront about each airline policy and refund the purchase amount of $150.00

Business

Response:

My wife tried to buy a ticket from the [redacted] website and put in a specific location and time and when she went through the booking it was changed to an airport over 2 hours away from the destination. After realizing their mistake within 5 minutes they are were no help on the phone telling us it was our mistake when it was their mistake. they put us on a hold loop and have been on hold over an hour. their customer service reps were very rude to my wife until I took the phone and demanded a supervisor, when the supervisor came on the phone I could immediately tell it was the same person, so I demanded the real supervisor to which started my log wait with them. they are a horrible company who boost a great deal of false positive reviews online which are fabricated. now on hold I check the reservation online on [redacted] and it comes back that there is no booking under that email account. this is a horrible company.

I wish to file a complaint with the online travel agency going by the name [redacted].
I went online to book a trip from CA to FL at the 1st week of May . The date of the trip was the last week of July. On second week of May, I went online on the same website and saw that there is a cheaper fare and no connecting flights. I called cheapoair's customer service to ask if I can amend my flight. In both instances, I was informed that I only have 24 hours from the date I booked to cancel or change. I informed them that there is more than 2 months to change and still they refuse. Saying that I there would be a $200 cancellation fee that the Airline will implement.
I told them that If I booked I flight direct from the Airlines and I cancelled, in this case 2 months in advance. The Airlines will not penalize me.
I believe this is not right and the consumer must be informed of this so they cannot be a victim like me.
Sincerely,
Traveler

Review: booking #: [redacted] Booked on: Tue, Sep **, 2014

I need to change the date of travel. The [redacted] Terms and Conditions page (attached) shows that my fair change is 100.00. My son's because of his age is

25% off. When I telephoned to make the change, the first agent wanted to charge me 250.00 for each tix. The second agent with whom I spoke wanted to charge me 190.00 for each of us.Desired Settlement: I want the company to abide by its posted contractual terms and conditions.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that we abide by our Terms and Conditions regarding change

fees.

On September **, 2014, [redacted] or someone on her behalf went on our website and submitted

a one-way reservation from Salt Lake City, Utah to New York LaGuardia, New

York. The reservation was booked without

the assistance of one of our Customer Service agents; it is the responsibility

of the person making the reservation to make sure they read all necessary and

important information.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing

any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and any fare difference.

On

September **, 2014, [redacted] called our customer service department requesting

that she be allowed to change her flight to depart Salt Lack City to an earlier

departure time.

At

that time our agent advised that changes could be made but she would be subject

to the airline change penalty and fare difference.

Please

understand that these restrictions are set by the individual airline. Enclosed are the restrictions set by the

airline based on the ticket she purchased.

As you can see per US Airways that in order to change this reservation

there will be a $200.00 per person change fee plus any additional fare, and we

at [redacted] are not authorized to waive or ignore any airline policies.

The

$125.00 [redacted] is referring to is our fees. Listed in our Terms and

Conditions (which [redacted] provided along with her complaint) under Exchange

Fees “Domestic Coach / Economy Travel - with a

departure date more than 10 days away up to $100, passenger from

the age of 16 – 25 will receive a 25% discount off the same. In this

case our exchange fee would be $175.00.

We regret any confusion encountered by [redacted] encountered but

if she wants to change her reservation she will be subject to all fees.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: On March **,2015 an airline ticket was booked for [redacted] in the amount of $1458.40, on my credit card which I did not authorize. When I got my credit card statement in April 2015, I called the credit card company to dispute this fraudulent purchase. The credit company reversed the fake charge. Then, CheapOair mailed me a letter dated Oct **, 2015 to bill me for the disputed amount and have threatened to contact a collection agency, so I have called the company several times and left messages. Would you please help me?Desired Settlement: I used a travel agency for my own personal trip to the Philippines in April 2014, but I have not used this CheapOair company / website before. I should not be billed for a flight for someone else, who I do not know. I think this is credit card fraud.

Business

Response:

November **, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In her complaint [redacted] states that

she has never used CheapOair website before and should not be billed for

someone she does not know.

Based

on her complaint our records indicate that this is not the first reservation

that [redacted] submitted. A second

reservation was also submitted on March [redacted] under booking number

[redacted].

On

April [redacted] we were notified by the airline that she had disputed the

total ticket cost after the passenger traveled on the on the outbound portion

of the ticket.

Based

on the dispute and the information received from the airline this is now being

handled by our internal collection department who has been in contact with [redacted] regarding this issue.

We are

requesting that this complaint be closed based on the above information and we appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Revdex.com, when I received my credit card statement in April 2015, I noticed unusual activity with the booking of airline tickets on March ** 2015, then I contacted my credit card company to report as fraud. Now, six months later, I received a letter from CheapOair dated 10/**/15 that they are threatening to send me to collections for a flight booked under the name of [redacted], but I do not know this person, nor did I authorize payment on this transaction. I called CheapOair three times, and Erin from CheapOair finally returned my message, he told me that I was actually under collection for eight transactions which he emailed to me on 11/**/15, totaling $9060.38. He said that were two charges under my credit card #[redacted] ($715.80 on 3/**/15 at 7:27pm, $1458.40 on 3/**/15 at 8:39pm), one charge on credit card [redacted] which does not belong to me ($1168.60 on 4/*/15 on at 6:12pm), five charges on credit card #[redacted] which does not belong to me ($2525.80 on 3/**/15 at 5am, $2982.88 on 3/**/15 at 12:41pm, $1931.90 on 3/**/15 at 6:21am, $21 on 3/**/15 at 6:44am, $725.80 on 3/**/15 at 2:48pm). I don't have credit cards ending in #[redacted] or #[redacted], so I'm not sure why this business is even saying that I booked the last six listed transactions. I did not authorize payment for any of these fraudulent transactions.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December **, 2015

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above reservation. In her complaint [redacted] states that

she has never used CheapOair website before and should not be billed for

someone she does not know.

We

would like to advise that we consider the dispute closed and no further action

will be taken.

We have

requested that all her information be deactivated from our data base.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: so I booked a ticket for me, my infant son and my 3 yr old daughter. I know I typed my kids names correctly on the website because I can clearly remember checking my daughter's name if it was correct because my kids have almost identical names, so when I checked I know I corrected her name because I missed the 'e' on her name. but when my tickets came in and I was calling the airlines for meal requests they told me that 3 tickets were all under my name! I was shocked pissed and annoyed! the very same thing happened to my parents 2 years ago we were told that the names on their tickets were miss matched, the last name became their middle name and vice versa, at that time they made my parents pay an extra $1000 for the names to change correctly but when it was time for my parents to fly the next day the names were still the same and it was hard to talk to their customer service! some of their CSRs are rude and they shout at you. in the end they ended up cancelling the flight with a cancellation fee and never got the $1000 back! now this time it happened to me! they keep telling me they have a screen shot of my names written as the passengers, first thing i'm not stupid enough to write my name 3 times as a passenger 2nd thing, why would I make the same mistake my parents did, hence I know I checked my kids names right. third thing when I called their hotline I talked to someone named Delroy and he raised his voice at me which in turn (stressed as I am with the tickets) made me raise my voice. he told me that a supervisor would call me but did not, I did the chat on their website still nothing, I emailed them they responded and asked for copies of our passports but still nothing! if I hadn't been following up with them they wouldn't do anything! so I ended up canceling my booking and was fine$500+ and then repurchased the tickets at a higher price which was $400 more! they weren't even apologetic or something for what happened!Desired Settlement: I just want a full refund from my first cancelled flight, I don't want to get charged extra for cancelling my flight. and fix the names without any fee. because I keep calling the airlines and they said they can't do anything about it on their part cheap o air has to change it, but cheap o air insists that the airlines is the one who asks for the fees.

Business

Response:

May *, 2016

Dear [redacted]

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a

refund she for service fees she was charged by the airline in order to change

the names of the passengers.

She was

advised [redacted].

Once the

reservation was submitted the following confirmation was sent (see attachment). As you can see the names entered were all for [redacted]. Tickets were issued for the names submitted.

[redacted] was advised that the airline would

refund the ticket but she would be required to pay the airline’s administrative

fee.

Please understand we do

not set airline policies. We are not

authorized to waive or ignore any airlines rules or restrictions.

We regret any confusion

encountered by [redacted] but no refund will be offered since there was no error

on our part and per the airline her tickets were subject to all their rules and

restrictions.

We appreciate the time

and attention your office has given this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

as I have said before and over and over again, why the hell would I type my own name three times?? and why would I nake the same mistake my parents did?!? I know in the confirmation page my kids names showed up. I read the same complaint from your website, sane exact thing happened! it's probably your websites fault or there are kinks on your website!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I would just like to ask you kindly if you can just give me the price I paid for before instead of me refunding the cancellation fees, since you said you can't do anything about that. because I saw this weekend that the airline ticket price are just the same or lower than the first price that I paid for. see attachments. that's all I am asking.I paid alot for those thickets and I certainly know for sure that I typed in my kids names cause I made a correction on my daughters name I double check because my kids have almost the same 2nd name. and the same thing happened to my parents and brothers when they purchased tickets from your website, the middle name and their last names where interchanged and they paid extra for the name change and in the end they ended up cancelling the ticket the night before they fly because you weren't able to fix the name. same thing I saw on your complaints a couple of people had the same complaints when I started searching if it's not the first time! so I just want a full refund or get the same price I paid for the first time. below is a screen shot I made this saturday. same price as I paid for last april

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sirs:

This is

in response to the rebuttal we received dated June [redacted] regarding the

above referenced booking number. In her complaint

[redacted] is requesting a refund for service fees she was charged by the

airline in order to change the names of the passengers.

As we have already provided in our original letter dated May [redacted]

and in our rebuttal dated May [redacted] we provided our “payment

page” This is what was shown to her

prior to submitting her

reservation. She was also advised

to “[redacted]”.

This information was provided by [redacted] prior to submitting

her reservation so there is no way our system could have changed the names.

Ms.

Nicdao was advised that in order to obtain her refund the airline would charge

an administration fee. Out of the

$2,095.38 the airline deducted there fees and the refund of $1,653.38 was

processed. The

fees were deducted by the airline so if [redacted] is requesting a refund for

these fees she will need to contact the airline directly. We

regret any confusion encountered by [redacted] but no refund will be offered

and when and if she re-books she will be subject to the current rate at the

time the reservation is submitted. We

appreciate the time and attention your office has given this matter. Sincerely, Karen

R[redacted]Customer

Service Manager

Review: On May **, 2014, I booked air tickets for my mom on [redacted]. The total cost is US$ 1,591.13.

--------------

Booking #: [redacted]

From:

[redacted], CN (PVG)

To:

Seattle Tacoma, WA, US (SEA) Depart:

Sun, Jul **, 2014

01:00 pm - 01:10 pm (1 Stop)

Return:

Fri, Jan **, 2015

01:00 pm - 09:05 pm (+1 day) (1 Stop)

-----------------------

On 1/**/2015, I called the customer service to change the return ticket to July, 2015.

However the agent told me I cannot change to July, 2015 and told me to change the ticket to May,2015 and then later change to July, 2015. So I followed the agent's suggestion to change the return ticket to May, 2015 and paid $275 for this.

the new ticket is

------------------

FLIGHT: Asiana Airlines 211

DEPARTURE: San Francisco **MAY /1240P

ARRIVAL: Seoul Incheon **MAY/525P AirLine reservation ID: [redacted]

FLIGHT: Asiana Airlines 367

DEPARTURE: Seoul Incheon **MAY /800P

ARRIVAL: [redacted]MAY/905P AirLine reservation ID: [redacted]

-----------

Then on 5/*/2015, I called the customer service again to change the ticket to July, 2015. However the agent told me I cannot change the ticket to July, 2015. The agent checked the call record and told me the first agent told me the wrong information and he asked the first agent to call me in 24 hours.

On 5/*/2015, I did not receive the call from [redacted], so I called the customer service and requested to talked to a [redacted]. But the [redacted] refused to provide any exchange or refund. After I mentioned I will file a complaint, the [redacted] became very rude and shout at me on the phone.

Now I lose the return ticket and the $275 change fee because [redacted] could not honor their commitment.Desired Settlement: I requested the refund of my return ticket and the $275 change fee. The total is $1070.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint he is requesting

a refund for a partially used ticket.

On May *, 2014, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Shanghai, China to Seattle, Washington. The reservation was booked without the

assistance of one of our customer care agents and it is the responsibility of

the person making the reservation to make sure they read all necessary and

important information.

Please

understand that we are a travel agency, simply stated we are agents for the

airlines. We do not create airline rules

or restrictions. Based on the airlines policy

listed under fare restrictions the “MAXIMUM STAY FOR

ROUND TRIP FARES TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS

AFTER DEPARTURE FROM FARE ORIGIN”. In other words he had to return no later than

May *, 2015.

This

information is also listed in our

Terms and Conditions CHANGES TO FLIGHTS ALREADY PURCHASED “Any and all changes made to the itinerary are restricted and are

subject to airline fare rules”.

We regret any confusion encountered by [redacted] but no refund

will be offered since as explain we do not set airline policies and we at

[redacted] are not authorized to waive or ignore any airline rules and restrictions

and we appreciate the

time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I called customer service to change my return ticket at the first time, I was told I cannot change it to July 2015 directly, instead I can change the ticket to May 2015 and then later change to July 2015. I trusted [redacted] and changed my ticket to May 2015 with the change fee. However when I called customer service again to change the ticket to July 2015, I was told I cannot change it to July 2015. Also the agent told me the information from my first call was wrong. Then I talked to the customer service [redacted] on the phone, but no solutions were provided.The wrong information from [redacted] is the only reason for me to lose the return ticket and the change fee. [redacted] should be responsible for what they told me and refund them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In his complaint he states that his

complaint is not about the airlines, but of the information received from our

agent.

We

will like to inform to the Revdex.com that as a travel agency, we have to follow the

airlines terms and policies and are aware that tickets have a validity of one year

from the date they are issued. We must follow the airlines guidelines since we

are representing them.

When

he contacted us on May [redacted], to change the ticket for July, [redacted] was

informed not only that the ticket was not valid after May [redacted], but

he also had to pay the change fee again and he stated that he was not advise of

this information which was sent on the email sent after the confirmation of the

changes made on January **, 2015 (please find attached screenshot of email).:

“Above changes are not confirmed until finalized by the airline. If there are

any restrictions, updates, or concerns from the airline, we will contact you

via email or phone. Please be advised once the above itinerary is exchanged,

tickets are NON TRANSFERABLE and NON REFUNDABLE. If you would

like to make any further changes to the new itinerary after your new tickets

are issued, you will be responsible for any additional penalties, fare

difference and fees”.

Before giving any

information to a customer related to changes, cancellations, refunds, future

credit, our customer care agents read the fare rules of the tickets. Based on

the airlines policy listed under fare restrictions the “MAXIMUM STAY FOR ROUND TRIP FARES TRAVEL FROM LAST

STOPOVER MUST COMMENCE NO LATER THAN 12 MONTHS AFTER DEPARTURE FROM FARE ORIGIN”. In other words he had to return no later than

May *, 2015.

This

information is also listed in our

Terms and Conditions CHANGES TO FLIGHTS ALREADY PURCHASED “Any and all changes made to the itinerary are restricted and are

subject to airline fare rules”.

The ticket is

non refundable and we are tide by the airlines rules on this fare, [redacted] is

requesting a refund on a nonrefundable ticket and all payments went to the airline.

We are requesting that this complaint be closed since as you can see the agent

booked the return for the maximum time allowed by the airline.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again, the response made by the business ignored the fact that a [redacted] agent gave me the wrong instruction on the phone and this causes me to lose the return ticket.When I called [redacted] to change my return ticket to July, 2015, I followed the instruction from a [redacted] agent, who told me to change the return ticket to May, 2015 first and then change it again to July, 2015. However after I made the first change, another agent from [redacted] told me I cannot change it to July, 2015 and told me the instruction from the first agent is wrong. The wrong instruction from [redacted] causes me to lose the return ticket and the change fee. That is why I request a refund from [redacted]. I want to know why the [redacted] agent told me I can change the return ticket to July by changing the ticket twice if the agent already knows the ticket will be invalid after 5/*? It looks like a fraud to me if there is not a good reason for this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: To Whom It May Concern:

Re: CheapOair’s Business Practices

I am writing to explain a situation I am currently trying to resolve with the company CheapOair.

On January [redacted], 2014 I purchased airline tickets online from the website CheapOair – booking #[redacted]. The tickets were for travel from Vancouver, B.C., Canada to Manila for my husband and our baby. Mistakenly, I booked the wrong dates; May [redacted] – June **, 2014 instead of the intended dates of travel May **th – June *, 2014.

On January [redacted], 2014 I contacted CheapOair to correct the error. The agent I spoke with informed me I would be billed $654 (US) to change the itinerary. I asked why I was being charged so much and he stated that the best he could do is take off $50 US from each passenger for a total of $554 US.

Please keep in mind that at this point in the conversation I had not agreed to the aforementioned fees nor had I agreed to change my flight. The agent I was speaking to began to use high pressure sales on me threatening me that, “I would for sure lose the seats if I decided to call back tomorrow and try to change the itinerary and also be charged a lot more for the fees.” This agent additionally stated that I needed to make up my mind as he was holding onto the seats. I responded by requesting to speak with his supervisor. The agent said not to blame him if his supervisor charges me the full $654 and then connected me to his superior.

The supervisor I spoke with repeatedly said that the $554 is the best he can do. I asked several times for an explanation of the cost; the agent was not able to offer such an explanation. I asked him about the exchange policy, which he seemed to be unfamiliar with, and at his request I not only informed him about the whereabouts of the policy (on the website) but read it to him over the phone. This supervisor could not adequately explain the repeated cost of $554 as it pertains to the changing of an itinerary. At this point the supervisor informed me that the charges had already been applied to my Visa credit card. Again, I clearly expressed to this supervisor I had not agreed to such charges by the end of our conversation.

The following day, January [redacted], 2014, my husband spoke with another agent from CheapOair in a continuous effort to receive a fair and clear explanation of the fees. The agent explained the following: An airline penalty for: $92/person and $185/person for the flight difference. He explained that the flight difference is not based on the difference in fare from the original purchase date and the date at which the ticket was changed. He said that the fare difference fee is based on booking an entirely new flight.

Based on the information that my husband and I gathered from several different travel agencies when making a change to the itinerary, the agent can charge the difference in price from the original purchase date and the date of when the change was made.

CheapOair’s policy for changing an itinerary is as follows:

“EXCHANGE FEES”: For any itineraries where changes are permitted, an exchange/change fee is charged by CheapOair plus airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These fees are subject to change without notice, the latest updated fees will be provided by the agent on the call.) Our Recommended Ticket Exchange fees (not including airline fees and not including fare difference) are: Domestic Coach / Economy Travel - with a departure date more than 10 days away - up to 100 CAD, Domestic Coach / Economy Travel - with a departure date within 10 days - up to 150 CAD, International Coach / Economy Travel - with a departure date more than 10 days away - up to 200 CAD, International Coach / Economy Travel - with a departure date within 10 days - up to *00 CAD.”

I don’t accept this as a valid explanation or reason to bill me for $**0 US. My husband and I have checked the price ($922.4* & $*98.5* including tax) on their website up until January 21st since he spoke with the agent and the price is still exactly the same as the very first time we booked the flight (January [redacted], 2014).

I am willing to pay the $92/person in penalties for the itinerary change, but I am seeking a refund for $**0 US ($185x2) credited back to my Visa.

I have not been able to get a fair explanation from CheapOair regarding these charges and considering the very short period from when I first booked my flight to the time I requested an itinerary change I find CheapOair to be unfair and unaccommodating with their business practices. I am seeking assistance in this matter as I have exhausted my options with CheapOair.

I thank you in advance for your time.

Sincerely,

[redacted]Desired Settlement: I am seeking a refund for $**0 US ($185x2) credited back to my Visa.

Business

Response:

February *, 2014

Review: I have been dealing with Cheapoair, which is a subsidiary/entity of Fareportal. The first time I booked a flight with them, it went smoothly. The second time I booked a flight with them and I had to change my flight, it was not a good experience what so ever! I was transferred so many times and put on hold and got disconnected. I had to call back and hold another substantial length of time before I got someone on the other line. In addition, every time I spoke with someone they had a foreign accent. It was very difficult to understand which made it ever more difficult and frustrating.

The third time was the ultimate! I booked a ticket for my son who is ** years old. I called specifically asking what the policy was for my son to fly- if there were any restrictions/rules,etc. they said "When you check in, go to the counter and let them know you would like a escort and they will provide him with one (a person who will sit with my son and be with him the entire flight process)." I also asked specifically if there was a fee associated with this service request and they said "No Sir, there is no fee for this service". I asked them again to make sure and they said the statement of being no fee.

We get to the airport, check my son in at the counter, I asked for an escort, they asked how old he was and he's ** years old. The airline told me that he is old enough to travel by himself. The cut off for an escort is 11 years old. I wanted an escort as I made sure this was a service for my son. This was confusing and a disappointment as I spoke with Cheapoair PRIOR to booking the ticket. So I instructed my son to ask someone when he gets off the plane and read the screens, etc as to where to go.

Let me tell you about the experience of the return flight. The return flight was a most horrible experience! I booked another ticket (one way) after the person I spoke when I initially booked my son a round trip flight- in changing the flight from May [redacted] coming back on April [redacted] as my son has school on April [redacted]. They said they did not get the flight change request but I was charged an amount of 83.00 for the flight difference.....So I had to book another flight which I was not happy about OR pay the fee of 200.00 in addition to the difference in the cost of the changed flight. I came out with paying more!!! I called in the allowed timeframe without penalties/fees to change my son's initial return flight and was told they would email me the updated itinerary, which I never received and so I called and kept calling, getting disconnected, being put on hold, speaking with someone with a heavy accent, being transferred,etc and to come to find out, the flight was never changed from May [redacted] to April [redacted]!!! Now, can you see my frustration building up!

With that being said, I booked the one way return flight for April [redacted]. My sister checks him in at the airline check in and they refuse to let my son check in and on the plane stating he needed to be accompanied by an adult. My sister puts me in the phone with the airline person and he explained to me the policy in having a minor fly alone and how an email was sent to me at [redacted].... And so on but I never received an email. Also, my email address does not start with wwww......

Going through Cheapoair to book the ticket, it asked me to put the passenger's date of birth in (as in any reservation). I put my son's birthday which clearly shows he is a minor. That should have prompt to stop the reservation and a pop up or a notification of this booking cannot go through because of such and such as other reliable websites and companies provide!! There was nothing indicating that he needed to have an adult accompany him on the flight and was not allowed to fly alone.

I will never use Cheapoair again! They do not do good business, they do no care about the customer and rushes them through the phone to get a payment. If my grandmother passed away, I'd rather and prefer to walk than to go through Cheapoair if they were the only airlines! I gave them three too many chances and I am totally done with them. I would give them a -10 rating! Word of mouth is the best marketing tool there is and I have and will continue to tell family and friends that Cheapoair is nothing but a scam, a joke, takes people's money to make a profit and the people who work there are from overseas and are not properly trained as information is given out incorrectly time over time and time again!!! They are reading from a script and does not know how to answer a proper question correctly.

Cheapoair, Fareportal and all that is associated with them need to be shut down and shut down for good!Desired Settlement: To be contacted with my dissatisfaction and to refund the money I have lost during this disgusting ordeal in booking a so called standard process in booking a flight.

Business

Response:

April *,

2015

RevDex.com[redacted]

RE: [redacted]/Case [redacted]

Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] is

requesting a partial refund for a ticket he purchased for his son.

In

his complaint [redacted] stated that he spoke to one of our agents who advised

that the airline would provide an escort for his son’s entire trip at no

cost.

Please

also understand that not all calls are recorded and we have checked our system

and could not locate the call [redacted] is referring to.

Prior

to submitting his reservation he stated that he had read and understood our

Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to airline penalties and

any fare difference.

On

April *, 2015, nine (9) days after submitting his original reservation [redacted] called to change his son’s return flight. He was advised in order to change the

reservation he would be subject to a $200.00 airline change fee plus any

difference in fare. Our policy that he

is referring to states “tickets may be

refunded if requested within four (4) hours from the time of purchase at no

cost, and within twenty-four (24) hours from the time of purchase for a fee.

Date and routing changes will be subject to airline penalties and our service

fees”

Instead

of paying the airline fees and fare difference [redacted] elected to purchase

a new ticket for his son’s return.

Before the reservation was booked when [redacted] inputted his son’s

age and was advised “Are you booking

flights for an unaccompanied minor? Certain airlines have restrictions on

children less than 18 years of age traveling alone without an adult. If you

have any questions please call us at ###-###-####”.

We

have been advised that [redacted] has refunded that the ticket cost to

his Visa ending in [redacted].

We regret any confusion encountered by [redacted] but no refund

will be offered since our records indicate that his son did utilize his

original ticket and he has already been refunded for the one way ticket he

purchased.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Please see my responses in BLUE.This is in response to the complaint we received

regarding the above referenced booking number. In his complaint [redacted] is requesting a partial refund for a ticket he purchased for his son. This is incorrect. I am requesting a FULL refund for the

ticket I purchased for my son. In his complaint [redacted] stated that he spoke to

one of our agents who advised that the airline would provide an escort for his

son’s entire trip at no cost. This statement is

correct. I was told by the representative at Cheapoair when I called inquiring

about the escort for my son that there was not any charge for this service and

I clarified having someone sit and walk and makes sure my son gets on and off

his flight and where he needed to go. Please also understand that not all calls are

recorded and we have checked our system and could not locate the call [redacted] is referring to. This is an inaccurate

statement on Cheapoair’s part as every call has been stated to me that ALL

calls are recorded. As it is one of the first automated announcements that come

on when being connected to Cheapoair. When I called to address the change in

flight, they told me they were able to locate the recording in checking their

recorded system and they said that they were able to locate the call, however

there was not any mentioning of a return date for my son which I specifically

recall when speaking to the male representative that put me on hold several

times to make the change (hence me calling- to change my son’s flight) and

ultimately, he told me that he would email me the change in my son’s return

flight. Prior to submitting his reservation he stated that he

had read and understood our Terms and Conditions. Listed in our Terms and

Condition “All airline tickets are 100% non-refundable and non-transferable. If

you wish to exchange the tickets for new dates or routing any and all

changes made to the itinerary are restricted and subject to airline penalties

and any fare difference. This is an accurate statement, I am fully aware of the terms and

conditions of Cheapoair as I have booked several flights with them. However their

policy also states that if there needs to be a change in flights- it can be

changed without any penalty/fees if called within the 4 hour window of booking

in which I did contact Cheapoair. On April *, 2015, nine (9)

days after submitting his original reservation [redacted] called to change his

son’s return flight. He was advised in order to change the reservation he

would be subject to a $200.00 airline change fee plus any difference in

fare. Our policy that he is referring to states “tickets

may be refunded if requested within four (4) hours from the time of purchase at

no cost, and within twenty-four (24) hours from the time of purchase for a fee.

Date and routing changes will be subject to airline penalties and our service

fees” The reason for the call was because when

I originally spoke to the gentleman when I called to change my son’s flight, he

told me that he would email me the updated itinerary. However, the email never

came, hence the call to check on the email with the changes of his flight and

there was a fee of 83.00 taken out from my account in order for the cost

difference in changing my son’s flight. Instead of paying the airline fees and fare

difference [redacted] elected to purchase a new ticket for his son’s

return. This is also a correct statement as I

would have lost more money (which I have lost money either way), but to

minimize the costs, I opted to book another flight for my son’s return. Before

the reservation was booked when [redacted] inputted his son’s age and was

advised “Are you booking flights for an

unaccompanied minor? Certain airlines have restrictions on children less than

18 years of age traveling alone without an adult. If you have any questions

please call us at ###-###-####”. There

was not a message stating “are you booking flights for an unaccompanied minor?”

nor was there a pop up and/or a message as Cheapoair has indicated regarding

any such message.

Review: We booked a ticket on 1/**/2015, and we found that we typed the wrong name for the passenger, [redacted] We tried to call and sent an email to contact the customer service to make a correction on 2/*, but they didn't do it. Based on the calls, we thought that they changed the name for us. Unfortunately, we still couldn't get onto the airplane. To re-book another ticket, we spent 2000 dollars. And for [redacted], he also staying at the hotel for one night. Although Cheapoair refund the first ticket (734 dollars) to us ,but they didn't admit their mistake. We felt very uncomfortable and we need compensation from Cheapoair.

The other thing is,We booked [redacted] and his ** year-old -brother ticket together, [redacted] stay at the hotel by himself but he is only ** years old, how do we get to know whether he is in danger? His brother had to fly by himself, without his brother, he was nervous and scared. Based on the fight changed, the rest of the schedule had to change ,too. It was very inconvenience for us.

After this, we tried to call back to Cheapoair, they couldn't solve my problem and they told me that their supervisor would make me a call in 3 days, it has been two week and I still didn't receive a call from them. I called them back again today, and the supervisor's attitude was very rude and keep saying that wasn't their fault and there won't be any compensation.

I was wondering, I know that making a name correction might be difficult for them, but they got time to tell us, but they didn't contact us until the last minute before arriving to the airport. If they tell us earlier, we could book a ticket easier and not in rush. 2000 dollars isn't a small number, I hope you can understand my problem and help us to solve it.Desired Settlement: They have to admit their mistake.

Refund the second ticket also the one night hotel.

The spirit loses compensation of the two kids and parents.

Business

Response:

April **, 2015

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This is in response to the complaint we

received regarding the above reservation.

In the complaint the she is requesting a refund in the amount of $2,061.00

since when she submitted the reservation one of the names of the passengers was

incorrect.

On January **, 2015, [redacted] or someone

on her behalf went on our website and submitted a round trip reservation from

[redacted] to [redacted] departing March **, 2015. The reservation was booked without the

assistance of one of our Customer Service agents; it is the responsibility of

the person making the reservation to make sure they read all necessary and

important information.

Prior to submitting her reservation she

was also advised “Please confirm that the dates,

times of flight departures and names of

travelers are accurate, tickets are

non-transferable and non-assignable, name

changes on tickets are not permitted, ticket

cost and service fees are non-refundable, all govt. and our service fees and taxes

are included in the total ticket cost, however, tickets are refundable within

twenty-four (24) hours of the time of purchase. Date and routing changes

will be subject to airline penalties and our service fees.”

On January **, 2015, [redacted] called our customer care department requesting that the travel dates be

changed. The reservation was changed but

at no time did he advise that there was any problem with either name.

It was not until March [redacted] that we were notified that one of the passengers name was wrong. Based on this information a request was submitted to the airline requesting that they waive their

policy regarding name changes. Please

understand we have no control on how long it will take to airline to respond

back to our request or if they will even honor the request.

On March [redacted] our waivers department was requested by the

airline that in order to process our request more information was

required. This information was also

email to [redacted]

which was the email address provided when the reservation was submitted. Our records indicate that the information was

not provided so our request was denied.

Since the airline denied our request as a gesture of good will we did

request a refund based on the above request.

The airline did authorize a refund in the amount of $734.20.

Please see the attached screenshot of our Refund Page below, showing the

balance due was processed. Below is the

date of the request and the Processor Approval Code showing the dollar amount

to be removed from our bank, [redacted].

We regret any confusion encountered by [redacted] but no further refund will

be offered based on the above information.

We appreciate the time and attention your office has given this

matter.

Sincerely,

Review: CheapOair.com rep entered name incorrectly for my airfare.

I booked travel for two people. He confirmed the spelling of both names multiple times. Then, the night before my trip, I receive a confirmation from "One Travel" (?) and they have switched the first and last names around for one of the passengers.

Then the nightmare began. I called was on hold for 45 min, and was hung up on several times. I tried "live chat" from their website...they kept disconnecting me and bumping me back in the que. I then tried "One Travel" who's phone number was on my confirmation email. Same deal, on hold for an hour, hung up on as soon as someone answers. I've spent several hours trying to get help. IT IS IMPOSSIBLE TO GET IN TOUCH WITH CHEAP-O-AIR.COM. There "affiliate" One Travel is even worse.

Now we have to go to the airport at 6am tomorrow and try and explain all of this to the NSA jerks. We will probably not be allowed to fly and miss our conference that we have spent $5k on.Desired Settlement: It is absolutely insane what companies are allowed to get away with today. We spent $800 on two tickets and have no recourse, no way of contacting them, no phone, no email response, no live chat. We are hung up on endlessly. Ridiculous!

They are also allowed to switch me over to some other company, with whom I am not familiar, without me knowing. They do business as another company (fareportal?), making it even harder to try and complain to Revdex.com. I want to be compensated for all the inconvenience, time, and hassle this company creates and forces on thousands of it's customers. I will never, ever use cheap-o-air again.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint received regarding the above referenced booking number that was booked under OneTravel.com but filed with your office under Fareportal Inc. In his complaint [redacted] is requesting compensation since the name of one of the passengers was reversed when it was submitted to the airline.

We would like to advise the Revdex.com that based on the complaint received a refund has been processed in the amount of $150.00. The refund will be processed back to the original credit card used when the reservation was submitted and may take up to 14 business day’s before it may reflect back to the credit card statement.

We regret any confusion or frustration [redacted] encountered.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: This company is a bait and switch scam. You book you flight at a low rate. They send you your confirmation of you flight with the wrong date, and try to make you pay more, at a higher rate than any other airline to change to the dates you know you booked, for sure to begin with. I asked for 100% refund, I will be in contact again if I have an issue with that, or if there is a FEE they charge to handle it and are making money off doing that to god only knows how many people. This company did the EXACT same thing to a friend of mine, she was frustrated after being on hold for an hour and just paid their higher rate.Desired Settlement: My refund, and put word out about them so they don't scam others.

Business

Response:

November **, 2013

Review: I booked a flight with this company online on 9/*/14. I received all the proper email booking confirmation. After an hour, I called the company to verify the booking as I did not receive the e-ticket as promised and I was assured that the flight was booked and the ticket would follow shortly and may take up to 24hrs to receive. Yesterday, 9/*/14 the agency contacted me to confirm the booking and assured me once again that they just needed to confirm the email of where to send the e-ticket. On 9/** in the middle of the night, I receive an email that the price for my itinerary has changed, and that I have the right to cancel the booking or secure my ticket at a higher rate!!!!!

Its a know fact, that in order to secure a favorable price, you need to purchase a plane ticket as far in advance as you can to your desire travel date. This company, did a fantastic job at stalling with a "confirmation" and follow up phone calls, only to try and book me at a higher rate with the airline 2 days before the scheduled departure.Desired Settlement: The public should be made aware that this company is a SCAM. Due to the gross deception of this company I needed to scramble in order to even find a flight and pay higher fares due to the fact that my booking was so close to the travel date. This company misrepresented themselves and their services and displayed dishonest business practices . I am also worried that they have all of my personal information and wish for them to delete it from their system.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced case

number. In his complaint [redacted] is

not happy that we could not honor the rate he requested.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. As we allow clients to access

hundreds of thousands of flights and fares, so does every other on-line travel

agency worldwide. Basically, this means

that anyone with a phone line or internet connection has access to these

flights and therefore seats and airfares can sell out quickly.

When

a reservation is made with us, a request is then sent to the airline in

question who must respond within 3 business days. In very rare cases, a request can come back

denied by the airline. At this point we

send the client an e-mail making the client aware that the airfare has been

declined by the airline and we advise the alternate price being offered.

Our

records indicate that [redacted] declined the airlines offer and his reservation was cancelled.

We

regret any confusion encountered by [redacted] and we appreciate the time and

attention your office has given this matter.

Sincerely,

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Description: TRAVEL AGENCIES & BUREAUS, AIRLINES-TICKET AGENCIES

Address: 213 West 35th Street Suite 1301, New York, New York, United States, 10001

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