Farm & Fleet

Thank you for contacting Neopost USAWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry Per case [redacted] the customer did initiate a request for cancellation, but we have not yet received the request in writingIf the customer can provide us the written request, we will initiate the process to cancel services Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry.We confirmed delivery tracking information was never available for either equipment orders We also confirmed there was no usage noted on either piece of equipment With that in mind, we have cancelled and credited all billing in the interim Please accept our sincerest apologies for the delays in delivery and in the erroneous charges.Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA I am sorry for the inconvenience you experiencedOn Wednesday, 11/22/return labels were emailed to [redacted] If you need any assistance please contact me directly at ###-###-####Thank you, Heather S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerIn an attempt to discuss the terms of cancellation and details involved in this account history, the customer has not responded to our attempted contacts To negotiate the terms of the cancellation, the customer may reach out to us directly at [redacted]

Thank you for contacting Neopost I want to apologize for any inconvenience you have had I have received notice that the Loyalty department has attempted to contact you three times leaving a message for [redacted] If you need assistance please contact me directly at [redacted] Thank you, Heather Singh

they sent me the address to send the equipment to and I have very carefully packaged it to return to them.the instructions they gave to contact them thru meter didn't workI attempted to do this over days and the line was busy and did not answer.They continue to Bill methe other issues I address in my complaint were not addressed [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] Will not be paying this bill The amount on the bill is incorrect The amount is still the wrong amount The first bill that was sent to our office states that the billing date is form Jan 19, to April 18,for the amount of We only had the service as of Jan 7,so the bill for will be the wrong amount After the 30th of March which is the sure dateA late charge and a finance charge will be on the billAccording to the Customer rep that I spoke with on the of JanI was to send a email stating that I would like to cancel the service with the date I was to also state that I would like to return the old meter and fill out a form to receive the postage that was un used of the meter This is extortion from this company and here at [redacted] we will not stand for it I have spoke to several customer service reps on this issue and cannot get it resolved This was the order that was told to me for the cancellation for the service Send a letter or email to request cancellation for serviceThen I would receive the Label to return the meter and be refunded for un used postageI would also then get a bill for the correct amount for the time of the service I did all of the things on my end that I knew of that I could doPlease adjust the bill correctly for the time used and send me the label for the meter to be returnedThank you and have a great day Sincerely, [redacted]

Thank you for contacting Neopost USA On March 23rd return labels , meter withdrawal instructions and the postage refund request forms were emailed to you directly The quote was generated at a $balance due Please let me know if you need any further assistance Thank you, Heather S***

Hi, I received an email and followed the link to the website to see that regarding my complaint “This matter is now closed in Revdex.com files, and will appear in the company's Revdex.com Business Review as: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied." If we can I’d like to update thatI was satisfied with the resolution of the issueI just wasn’t sure how to respond as it said it required a written rebuttal but didn’t provide any information on how to reply Let me know if you can help with this issue Thank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not received confirmation that the "rental" charge of $for another month of service has been removed from my account Sincerely, [redacted] ***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry Please accept my sincerest apologies for the delays in processingA request was submitted for cancellation, but in order to proceed, something in writing from the customer is requiredPlease have the request written on letterhead so it may be attached for the account fileOnce that is submitted, we can have it further expedited and return instructions sentThank you so much for your cooperation

The issues the customer has had stem from contact with their local Neopost DealerWe have reached out to the local officeTheir dealership is disputing the customers claims, indicating the customer stated they no longer needed the equipmentAs it stands, the Lease is a non-cancellable agreementIf the customer chooses to terminate early, any remaining time on the lease plus penalty may be owed

Thank you for contacting Neopost USA We strive to resolve all of our customer requests in a timely manner.In researching the history of the account, and listening to the recordings of contacts between the customer and Neopost USA, in the last several conversations between the customer and Customer Service, we found no request was submitted to be set up on automatic draft for their line of credit Based on the conversations, the customer alluded to internal mail distribution issues which prevented them from receiving statements As a means to empower the customer, they were provided instruction on how to access their statements online so payment could be remitted Those conversations in both September of and January of were the only conversations had about billing concerns into the Customer Service department On both occasions, all late fees and finance charges were waived as a courtesy If there is additional documentation supporting previous attempts, please provide those for account reconciliation.The customer then contacted Neopost USA in May of to cancel service citing automatic billing as the reason for cnacellation We were able to process the cancellation and send return instructions to the customer at [redacted] however all unpaid statements will still be owed

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry.Currently there is no record of a cancellation attempt on file If the customer is requesting to cancel, please either contact [redacted] or provide written request with intent to cancel including account number, meter serial number and requested action on company letterhead and we will be more than happy to assist in facilitating this request

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry We also thank you for bringing the delayed invoicing of one of your locations to our attentionA case was created to resolve the issue, and the contract is now billingNewly created invoice [redacted] was credited as a gesture of goodwill for the service dates of 5/7/to 8/6/ Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry A credit balance of $is available on the line of credit, account [redacted] The [redacted] operated account, [redacted] , has a credit balance of $returned from the postage meterThis total amount of $can be refunded by using a two step processAttached you will find two separate forms to be signed and returnedOnce returned, we can transfer the credit balance from the line of credit to the [redacted] account, and refund the entirety collectivelyThis process may take several weeks to finalize, but can be completed Once again, thank you for allowing us to serve your with all your mailroom solution needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance in getting this matter resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Heather getting me all of the documents that were expected Sincerely, [redacted]