Farm & Fleet

Hello Hilary - Thank you for contacting Neopost USA, Inc We strive to resolve our customers request and needs in a timely manner We are committed in providing you and all our customers with the highest standards of service in the industry I would like to offer my sincerest apologies After reviewing your account we have credited the late fee of $and finance charge of $ If there is anything you need in the future please reach out to me a [redacted] Regards, [redacted] Call Center Manager

Thank you for contacting Neopost USAWe strive to resolve all of our customer requests in a timely manner In response to your request for cancellation, the cancellation has been processed with return instructions emailed to [redacted] Thank you for allowing us to serve you with your mailroom needs

Complaint: [redacted] I am rejecting this response because: Our issues are with the entire organization, not just the local dealership I have listed dates and occurrences which I can substantiate and I am willing to put my name and reputation behind them How does the company explain that it has had the equipment in its possession for more than a year and yet continued to bill us? Who at the executive level is ready to stake their reputation on the fact that this company delivered the contracted goods and services?I am attaching a copy of both the signed contract with [redacted] ***., and Neopost, which both companies feel covers them regardless of their inadequate performance Please refer to item (Breach of Contract) under “Terms and Conditions of Sales” In this part of the contract, they list almost every possible event that they would not be responsible for, to include “acts of God” They did not list “incompetence” or “failure to provide contracted services” If they had, then they might have covered themselves for their breach.Let me refer to the attached “Satisfaction Guarantee” Under the portion of “Equipment Reliability”, the contract states “If for any reason a product does not perform at published specification levels and we cannot repair it, we will replace it with a comparable product” If this had been executed to standard, how would one explain that we spent six months without a printer before anyone from the company called us? How can they explain that we went several months before that time with equipment that was routinely unreliable in function without an attempt at resolution? The issues of failure to provide equipment, breach of contract, failure to address grievances, and incompetent leadership and management have been issues from top to bottom in these last two years We were forced to make other arrangements to execute our mission; therefore, Neopost’s response - “they no longer needed the equipment” - is now correct We took that action only after Neopost repeatedly failed to deliver adequate service and equipment We had little choice I have been in my current position as CEO for more than years During this time, I have become fairly successful at networking in both the higher education and non-profit world If Neopost wishes to push this further, I want them to know I intend inform every one of my colleagues and friends about the issues we have had with Neopost, Summit, and MailFinance These companies may receive their $9,but their loss in potential sales will pale in comparison Unlike these three companies, I will deliver on my word Sincerely, Allen Bird

Hello ***- I have resent you the email giving instructions with the return label on how to return the equipment I have put in the request to get your updated invoice sent to you Thank you for contacting Neopost USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industryI would like to offer my sincerest apologies I am in the process of getting return labels sent to you for the equipment A new update will be sent to you by 09/08/

Thank you for contacting Neopost USA Reviewing your case [redacted] I am showing that your contract has been termed and tracking labels have been sent to you on 06/12/ Please let me know if I can be of any assistance to you I would like to offer my sincerest apologies Thank you for contacting Neopost USA and allowing us to serve your business needs

Thank you for your response Was a return receipt provided by the Neopost representative when the equipment was said to be picked up? That receipt can serve as proof of the return in place of the equipment

Complaint: [redacted] I am rejecting this response because: Once again we will be glad to pay the invoice once the bill is adjusted for the time of the service with your companyOnce the cancellation was sent to your companyyour company was to send the label for the meter to be returned to your company and then a new bill would have been generatedwe will not be paying for a service that we no longer have and that was not handle in the proper procedure to have the meter returned I don't know of any company the will bill you for a whole Quarter and want payment for it , when the service was not used for that whole time Also they are holding the labels so that we can not send the meter back which will show the date it was last used In the event of this problem that we are having with you, you send another bill from April 19, to July 18,2016for the amount of Once again why are you billing for a service that we don't have with you I would like to receive a label from you and then send your meter and have our bill adjusted for the days that we had service with you and this current bill be removed WE DO NOT HAV SERVICE WITH YOU ANY MORE Not to mention that if this is your rules for termination why wasn't I told the proper steps so that this wouldn't be happening Would you pay a whole quarter for a bill when you only use the service for days also if your saying it was the week later still that isn't the correct amount and it needs to be adjustedright is right and wrong is wrong Sincerely, [redacted]

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry The cancellation request has been processed and return instructions emailed to [redacted] Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting [redacted] ***, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry In response to your request, we have processed the cancellation request and submitted return instructions to [redacted] Please let us know if anything further is needed

From: [redacted] Sent: Wednesday, December 20:To: [redacted] Subject: RE: Complaint # [redacted] Good Morning, As we discussed, I was out of the office for a few weeks due to medical reasons and was not able to respond in a timely fashion to the comments I do feel this complaint is very close to being resolved! I was able to print the return label to send the machine back, but was unable to print the return instructions or any other pertinenent information needed to complete the return Once this has been completed, the only other concern I have is the “balance” on our account I would appreciate receiving an invoice that shows a zero balance due as soon as this is received so there ar no further isssues with A/R or collections

Thank you for contacting Neopost USA I have received an update from Jonathon P [redacted] that he has been in contact with the customer to advise them that the quote has been waived If you need further assistance please contact me directly at ###-###-#### Thank you again for being a Neopost USA

Hello [redacted] per our conversation today I am working on your case to close your account out I will follow up with you with resolution Thank you, [redacted] ***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry Currently the only correspondence in the last year listed on the account was related to the renewal agreementIn that communication, there is nothing detailing the request for a new m***ine listed or mention of any repair related issuesI see no contacts into Customer Service related to the m***ine issues identified in this complaintIs there a corresponding document indicating there were service issues at that time? If so, please provide those documents so we can pursue any necessary credits We will be in contact with the customer to attempt to diagnose the m***ine issues they are currently experiencing to see if a new m***ine is necessary Once again, thank you for allowing us to serve your with all your mailroom solution needs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry As a courtesy, we have cancelled the account and sent the return labels to [redacted] No further charges are due on account [redacted] Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry We were able to reach out to the customer and provide the correct information regarding delivery confirmationThey were provided a direct contact for these concerns moving forward Once again, thank you for allowing us to serve your with all your mailroom solution needs

Complaint: [redacted] I am rejecting this response because: I have submitted a written request to the company and received a response in email from them excepting my written request for cancellation I have also spoken to customer service trying to resolve this issueI have attached the email response that I received from the company Sincerely, [redacted]

Thank you for contacting Neopost USA. [redacted] both property tax invoices [redacted] and [redacted] were credited in full. Please let us know if anything further is needed.