Farm & Fleet

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
Per the request of the customer, return labels have been emailed to...

P[redacted]. In addition, a refund in the amount of $544.10 will be processed in the next 7-10 business days.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance in getting this matter resolved.
Sincerely,
[redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
In response to this request, we have processed the cancellation with...

no early termination penalties and submitted return instructions to the customer at [redacted]
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have sent me instructions on how to close my account with them and as long as they keep up with their end I am happy with this resolution and this is all I asked them for initially.  
Sincerely,
[redacted]

Thank you for contacting Neopost.  I want to apologize for any inconvenience you have had.  I have received notice that the Loyalty department has attempted to contact you three times leaving a message for [redacted]  If you need assistance please contact me directly at...

[redacted].  Thank you, Heather Singh

[redacted]- we processed your cancelation and closed your account.  You should receive the return labels via email shortly.  If you have any questions please let me know. Thank you for contacting Neopost USA and allowing us to serve your business needs.

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
The cancellation request has been processed and return instructions...

emailed to [redacted].
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Thank you for contacting Neopost USA, Inc.
Per your request, the cancellation was processed and return instructions emailed to [email protected].
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Complaint: [redacted]
I am rejecting this response because: I have submitted a written request to the company and received a response in email from them excepting my written request for cancellation.  I have also spoken to customer service trying to resolve this issue. I have attached the email response that I received from the company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate Heather getting me all of the documents that were expected.  
Sincerely,
[redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry. I would like to offer my sincerest apologies.  I am in the process...

of getting return labels sent to you for the equipment.  A new update will be sent to you by 09/08/2017.

Complaint: [redacted]
I am rejecting this response because:  The other issue we face is that the machine isn't in our physical possession anymore, so we can't ship it back.  Someone from one of your dealers picked it up - we don't have video camera surveillance to prove this, but we have proof that sales reps from Neopost were in this office.  I called and have told Neopost we no longer have the machine, but they claim the machine isn't in their possession, and that we will be billed $1,000 for not returning the machine. My grievance is: we don't want to be held liable for the machine, as it's our word against Neopost's.  We want this case closed.
Sincerely,
[redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.We confirmed delivery tracking information was never available for either...

equipment orders.  We also confirmed there was no usage noted on either piece of equipment.  With that in mind, we have cancelled and credited all billing in the interim.  Please accept our sincerest apologies for the delays in delivery and in the erroneous charges.Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Hello Hilary - Thank you for contacting Neopost USA, Inc.  We strive to resolve our customers request and needs in a timely manner.  We are committed in providing you and all our customers with the highest standards of service in the industry.  I would like to offer my sincerest...

apologies.  After reviewing your account we have credited the late fee of $39.00 and finance charge of $3.00.  If there is anything you need in the future please reach out to me a[redacted]4. Regards, [redacted] Call Center Manager

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
Currently the only correspondence in the last year listed on the...

account was related to the renewal agreement. In that communication, there is nothing detailing the request for a new m[redacted]ine listed or mention of any repair related issues. I see no contacts into Customer Service related to the m[redacted]ine issues identified in this complaint. Is there a corresponding document indicating there were service issues at that time? If so, please provide those documents so we can pursue any necessary credits.
We will be in contact with the customer to attempt to diagnose the m[redacted]ine issues they are currently experiencing to see if a new m[redacted]ine is necessary.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Complaint: [redacted]
I am rejecting this response because:When our account manager [redacted] called to push a new machine on us, and I expressed to her that I wanted to cancel the service she said I was already involved in a new contract, that I only had 90 days to cancel. When I told her I no longer wanted the service she said, that was fine to send a written cancellation letter, but that I would still be charged for the next  year.  When asked to speak the supervisor [redacted] She told us the same thing and she said that I will not have a machine because I cancelled but still have to pay for the equipment.  It should be on record that I spoke to 2 different people about canceling.  The contract ends on the 19th of December, and not one single email, call, or mail was received from the company saying that my deadline to cancel was coming up. I want to cancel the service without paying for the “cancellation” penalty  that this company is charging me.  There was also a customer service representative that called once a month and I kept repeating to her, I am not sure we want to upgrade, or that we are going to stay after the contract is up, and not once did she mention the 90 days. So that should be 3 people that should have written it down in your files that we were interested in dropping this service once our contract was expired.  Thank you,[redacted]  
Sincerely,
[redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
The differential weighing feature has been added to the account and...

should be available for activation as of 1PM EST. At that time the customer may perform a generic call on their equipment to load the new feature. Please let us know if there are any issues in accessing the feature.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
In an attempt to repair the customer's machine, we reached out to the...

customer, and they declined our assistance in troubleshooting.
At this time we have cancelled the customer's account and sent return instructions to [redacted]'.

From: [redacted]] Sent: Monday, September 25, 2017 11:43 AM To: [redacted] Subject: Please Cancel   Hi, I submitted a complaint about Neopost last week. Can you please cancel my case? Case ID is [redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
We have confirmed new meter serial number [redacted] does show returned...

with no documented activity as stated by the customer's recollection of the sequence of events.
The old meter serial number, [redacted], does not show returned in stock as of yet. It is unclear as to whether that meter was also returned under the same tracking number provided or if it still in the customer's possession. Please clarify what tracking number the old meter was returned under, and to what address.
As a gesture of goodwill, invoice [redacted] was credited in full for the amount of $1,087.