Farm & Fleet

Thank you for contacting Neopost USAWe strive to resolve all of our customer requests in a timely manner
We were able to reach out to the customer on 9/29/15, and requested they send us the request to cancel in writingWe have not yet received it to dateIf the customer wishes to cancel,
please have them send the request so we might proceed

Thank you for your responseWe have confirmed the written request was received and have processed the cancellation at your request with no early termination penaltiesReturn instructions will be emailed to ***
Thank you once again for contacting Neopost USA and allowing us to address your needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry
Although the customer indicates they have since changed ownership, to
date Neopost USA has not received an official request with corresponding documentation to initiate a change of ownership, nor has Neopost USA been provided order information related to a new lease agreementAttempts at engaging the customer to provide this information have been unsuccessful, and the matter has now been handed to a third party vendor for assistanceThe customer has been provided contact information for that vendor, and may reach *** at ###-###-####
If the customer wishes to pursue further investigation regarding a change of ownership, they may provide information surrounding the new lease agreement or change of ownership paperwork so a transfer of liability can be looked into

Thank you for your response. There has never been a payment on file for the initial postage download of $100. That amount is still owed. Only the additional fees were credited, but the customer was advised that amount should be paid immediately following clearing the lockout. The charges for the machine are separate than the postage itself. The equipment charges are for the asset. The postage was funded to the USPS and therefore is still owed

December 4, Dear Sir/Madam: I am happy to report that after filing my complaint with you, I received a return label the very next day so that I could return the postage machine sent to me by Neopost Thank you for your help with this matter Sincerely,
*** ** ***

Thank you for contacting NeopostI have filed your request to cancel your contract when your current contract expires on April 15, taking you off the auto renewal. You will be receiving labels and the final invoice. If you have any questions, please contact me directly at
*** Thank you for being a Neopost customer. Regards, Heather S***

Initial Business Response /* (1000, 5, 2015/07/23) */
I contacted the customer and apologized for the wait they experiencedThe technician did not hit anything with the customers vehicleCustomer stated that their vehicle did not have any damage and that everything is OK

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***

Hello ***, I want to apologize for the inconvenience you experienced with NeopostThere is an order to cancel and close out your account to then remove any early termination fees. You will be receiving an email with shipping labels to return the meter in the next couple days. If there
is anything you need please contact me directly at ###-###-####. Thank you, Heather S***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry
The customer can initiate cancellation by sending their intent to
cancel on company letterheadOnce received, the request may be submitted
Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry.An address update request was submitted to the customer for signature and
return to correct the billing address on the account. Late fees have been waived as a courtesy, and the customer's machine was enable to allow for a postal inspection so postage funds can be accessed. The customer's current balance includes the original $in postage owed.Once again, thank you for allowing us to serve your with all your mailroom solution needs

Complaint: ***
I am rejecting this response because: I have explained MULTIPLE times that the new owner is located in *** ***, ** doing business as *** Management. I have provided their contact email address. I do not have access to their contract number, as all of that took place AFTER THE SALE TOOK PLACE, as I have explained over and over and over. Has NeoPost taken even taken one single step to work with me? NO This is their example of customer service. The customer has to do ALL the work, expecting me to jump through hoops, and they just sit back. NeoPost has a new contract with the same exact address as my previous business address. Neopost has the contact email address of the new ownership on that contract. Neopost has the contact name. NeoPost has the contact phone number....which was the same phone number. When *** Management purchased my business, then also took over my office space, my address, by phone numbers, my service agreements, my employees. Does NeoPost really want to step up and take care of this matter in a professional manner, or continue with this cat and mouse game? I am now retired and have all the time in the world
Sincerely,
*** ***

Thank you for your response. Our sincerest apologies for requesting a copy of the original documentation. This was requested simply to expedite the process. We did receive the request in writing yesterday, and have processed the cancellation in response. Return iinstructions have been emailed ** *** Please let us know if anything further is needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because: [redacted] Will not be paying this bill . The amount on the bill is incorrect . The amount 137.17 is still the wrong amount.  The first bill that was sent to our office states that the billing date is form Jan 19, 2016 to April  18,2016 for the amount of 261.29.  We only had the service as of Jan 7,2016. so the bill for 137.17 will be the wrong amount.  After the 30th of March  which is the sure date. A late charge and a finance charge will be on the bill. According to the Customer rep that I spoke with on the 14 of Jan. I was to send a email stating that I would like to cancel the service with the date . I was to also state that I would like to return the old meter and fill out a form to receive the postage that was un used of the meter.  This is extortion from this company and here at [redacted] we will not stand for it.  I have  spoke to several customer service reps on this issue and cannot get it resolved.  This was the order that was told to me for the cancellation for the service.  Send a letter or email to request cancellation for service. Then I would receive the Label to return the meter and be refunded for un used postage. I would also then get a bill for the correct amount for the time of the service.  I did all of the things on my end that I knew of that I could do. Please adjust the bill correctly for the time used and send me the label for the meter to be returned. Thank you and have a great day  
Sincerely,
[redacted]

Thank you for contacting Neopost USA.  I am sorry for the inconvenience you experienced. On Wednesday, 11/22/17 return labels were emailed to [redacted].  If you need any assistance please contact me directly at ###-###-####. Thank you, Heather S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint I[redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

they sent me the address to send the equipment to and I have very carefully packaged it to return to them.the instructions they gave to contact them thru meter didn't work. I attempted to do this over 4 days and the line was busy and did not answer.They continue to Bill methe other issues I address in my complaint were not addressed[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.We were able to locate $237.71 in old late fees and finance charges that...

were missed with the original credits.  In addition, we have waived the most recent $35 late fee and $2.99 finance charge.  This leaves a current balance of $353.33 which includes a recent postage download of $400.  We are deeply apologetic for the time it took to identify and resolve the issue.  We hope that you find this resolution to your satisfaction and thank you for being a Neopost customer.

Thank you for contacting Neopost USA.  On March 23rd 2018 return labels , meter withdrawal instructions and the postage refund request forms were emailed to you directly.  The quote was generated at a $0 balance due.  Please let me know if you need any further assistance.  Thank you, Heather S[redacted]