Farm & Fleet

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
A request was submitted to cancel service on 1/14/2016. Generally...

Neopost USA requires a 90 day notification for cancellations. As a means to compromise, we negotiated a lower 45 day notice for cancellation, requesting the customer pay only half of the outstanding invoice due per the attached email. To date, we have not received payment for the settlement amount. Once the payment is received, we will move forward with processing the cancellation.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
Our sincerest apologies for the delay in processing. There were...

technical issues that prevented the equipment from checking into our warehouse, thus generating a prorated credit. With that in mind, we pursued issuing a manual credit and are sending a refund in the amount of $224.50 per check number [redacted]. This should arrive in the next 7-10 days.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

The issues the customer has had stem from contact with their local Neopost Dealer. We have reached out to the local office. Their dealership is disputing the customers claims, indicating the customer stated they no longer needed the equipment. As it stands, the Lease is a non-cancellable...

agreement. If the customer chooses to terminate early, any remaining time on the lease plus penalty may be owed.

Thank you for contacting Neopost USA.  Reviewing your case [redacted] I am showing that your contract has been termed and tracking labels have been sent to you on 06/12/2017.  Please let me know if I can be of any assistance to you.  I would like to offer my sincerest apologies....

Thank you for contacting Neopost USA and allowing us to serve your business needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After being told the exact same thing for the last 3 days and finding the differential weigh option still wasn't there, I checked again today and as promised by this response we finally have differential weighing. While I'm happy this is finally resolved once and for all, I'm extremely disappointed at how unprofessional everyone I've dealt with at Neopost are.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not received confirmation that the "rental" charge of $86.85 for another month of service has been removed from my account.
Sincerely,
[redacted]

Thank you for contacting Neopost USA regarding your request to cancel.  We would be more than happy to expedite the request, but request you provide the original written request as indicated in your complaint, whether submitted to your local sales office or to Neopost USA directly. ...

Unfortunately the only request received was an email, but failed to include any specific account information in the details of the request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for contacting Neopost USA.  I have received an update from Jonathon P[redacted] that he has been in contact with the customer to advise them that the quote has been waived.  If you need further assistance please contact me directly at ###-###-####.  Thank you again for being a...

Neopost USA.

Complaint: [redacted]
I am rejecting this response because: Once again we will be glad to pay the invoice once the bill is adjusted for the time of the service with your  company. Once the cancellation was sent to your companyyour company was to send the label for the meter to be returned to your company and then a new bill would have been generated. we will not be paying for a service that we no longer have and that was not handle in the proper procedure to have the meter returned.  I don't know of any company the will bill you for a whole Quarter and want payment for it , when the service was not used for that whole time.   Also they are holding the labels so that we can not send the meter back which will show the date it was last used.  In the event of this problem that we are having with you, you send another bill from April 19, 2016 to July 18,2016for the amount of 287.42.  Once again why are you billing for a service that we don't have with you.  I would like to receive a label from you and then send your meter and have our bill adjusted for the days that we had service with you and this current bill be removed.  WE DO NOT HAV SERVICE WITH YOU ANY MORE.  Not to mention that if this is your rules for termination why wasn't I told the proper steps so that this wouldn't be happening.  Would you pay a whole quarter for a bill when you only use the service for 7 days . also if your saying it was the week later still that isn't the correct amount and it needs to be adjusted. right is right and wrong is wrong .
Sincerely,
[redacted]

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
A credit balance of $137.33 is available on the line of credit,...

account [redacted]. The [redacted] operated account, [redacted], has a credit balance of $10.55 returned from the postage meter. This total amount of $147.88 can be refunded by using a two step process. Attached you will find two separate forms to be signed and returned. Once returned, we can transfer the credit balance from the line of credit to the [redacted] account, and refund the entirety collectively. This process may take several weeks to finalize, but can be completed.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Just so your aware, finalization of the cancellation was only provided after sending the complaint.  Thank you for the assistance.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to The [redacted]e if the box is sent from Neopost to allow us to return the faulty equipment and we receive a statement from Neopost indicating that our account balance is zero and closed.Thank you. Sincerely,  [redacted]

Thank you for your response. Unfortunately without a new contract/lease number provided, we are unable to pursue a cancellation of the old account as a means to justify the change of ownership. If a new contract is in effect under the new ownership, please provide that information so we can reference it as part of the cancellation of the old account.

Thank you for contacting Neopost USA, Inc. We strive to resolve our customers request and needs in a timely manner. We are committed in providing you and all our customers with the highest standards of service in the industry.
We were able to reach out to the customer and provide the correct...

information regarding delivery confirmation. They were provided a direct contact for these concerns moving forward.
Once again, thank you for allowing us to serve your with all your mailroom solution needs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I need for Neopost to please let me know where to send the letter on letterhead and also what we need to do with the meter.
Sincerely,
[redacted]

Hello [redacted]- I have resent you the email giving instructions with the return label on how to return the equipment.  I have put in the request to get your updated invoice sent to you.  Thank you for contacting Neopost USA.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]