Farm & Fleet

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry In response to this request, we have processed the cancellation with no early termination penalties and submitted return instructions to the customer at [redacted] Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry A request was submitted to cancel service on 1/14/Generally Neopost USA requires a day notification for cancellationsAs a means to compromise, we negotiated a lower day notice for cancellation, requesting the customer pay only half of the outstanding invoice due per the attached emailTo date, we have not received payment for the settlement amountOnce the payment is received, we will move forward with processing the cancellation Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry Our sincerest apologies for the delay in processingThere were technical issues that prevented the equipment from checking into our warehouse, thus generating a prorated creditWith that in mind, we pursued issuing a manual credit and are sending a refund in the amount of $per check number [redacted] This should arrive in the next 7-days Once again, thank you for allowing us to serve your with all your mailroom solution needs

Complaint: [redacted] I am rejecting this response because:When our account manager [redacted] called to push a new machine on us, and I expressed to her that I wanted to cancel the service she said I was already involved in a new contract, that I only had days to cancelWhen I told her I no longer wanted the service she said, that was fine to send a written cancellation letter, but that I would still be charged for the next year When asked to speak the supervisor [redacted] She told us the same thing and she said that I will not have a machine because I cancelled but still have to pay for the equipment It should be on record that I spoke to different people about canceling The contract ends on the 19th of December, and not one single email, call, or mail was received from the company saying that my deadline to cancel was coming upI want to cancel the service without paying for the “cancellation” penalty that this company is charging me There was also a customer service representative that called once a month and I kept repeating to her, I am not sure we want to upgrade, or that we are going to stay after the contract is up, and not once did she mention the daysSo that should be people that should have written it down in your files that we were interested in dropping this service once our contract was expired Thank you, [redacted] Sincerely, [redacted] ***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry The differential weighing feature has been added to the account and should be available for activation as of 1PM ESTAt that time the customer may perform a generic call on their equipment to load the new featurePlease let us know if there are any issues in accessing the feature Once again, thank you for allowing us to serve your with all your mailroom solution needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for contacting Neopost USA. We strive to resolve all of our customer requests in a timely manner. In response to your request, we were able to obtain the necessary documentation to process the cancellation. Return instructions have been emailed to the customer at
*** Thank you for your patience as we processed the cancellation

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerI would like to offer my sincerest apologies. I tried to reach you today but had to leave a message. I have credited the finance charges and late fees totaling $and
have put in a credit for the remaining balance of $13.63. This credit may take until the next bill cycle to show. I will continue to check your account until I see the zero balance. If you have any questions, please contact me at ###-###-#### Heather S*** Call Center ManagerThank you again for contacting Neopost USA and allowing us to serve your business needs

Complaint: ***
I am rejecting this response because: While the business statement advising postage labels and a clearing of the balance are all ideal and acceptable, unfortunately they have not followed through on any of these items.The email I was told would arrive has not. In lieu of receiving a zero balance invoice I was mailed an invoice indicating additional funds were owed. I called and left a voice message for the employee per the Revdex.com response on to advise of the above matters. I requested a call back. I have receive no response. I am confused as to why a business would agree to resolve an issue and then not do what they agreed to.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It is apparent that multiple management or administration personnel are handling and no one knows what the others have told me and responded in their various emails to meI was expressly TOLD that the initial line of credit Postage which I have been Double Billed for Is in fact mine to use, and I will NOT owe Meter Lease Fees UNTIL SeptemberPostage I pay forThen Lease Fees.
Sincerely,
*** ***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry
In response to the customer request, we have processed the
cancellation with no termination penaltyReturn instructions have been emailed to the customer at ***.com

Complaint: ***
I am rejecting this response because: I was informed months ago that they didn't care if we sold the business or not, that we were still responsible for the buyout of the contract, even though the new owner continues to conduct business with them. Not once was I EVER informed that they would accept or require ANY type of documentation. They have since turned the contract over to a third party who is trying to get the buy out funds from both us AND the new ownership!!!!! The third party company, also an equally impressive group, needed to send new ownership an email, sent it to me instead. When I informed them of their error, I was instructed to forward it for them (do their job???) or provide the correct email address (again!!!). Who does business like this????? In addition they are threatening to ruin credit ratings with all the major credit companies, although the new ownership is still doing business with them. Additionally, I received a letter from NeoPost about days ago that stated "Effective Oct 31, 2015, you will no longer receive a separate mailed invoice for non-refundable annual ACH maintenance fees for contract #xxxxxxx" This isn't even the contract I had. This is the contract for new ownership, I believe, but it has my company name on it!!! NeoPost and their third party don't seem to know what they are doing and have extremely questionable business practices!!!!! If they would like to let me know EXACTLY what document they would require to completely release my company from this mess, I would be more than happy to work with them.
Sincerely,
*** ***

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry.The delay in processing the check payment of $is related to the
lease not being activated. It was brought to our attention that the equipment has not had any usage registered. If you can please confirm the installation and use of the equipment, we can commence the lease and begin processing the payment of $300.Once again, thank you for your patience as we work to resolve your request

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry
I'm so sorry the product ordered didn't meet your needs or
expectationsThe equipment was received back and we show there is a balance remaining on your postage account of $In order to process a refund, the USPS requires the attached form be signed and submittedIf you could please return the form after signature, we can ensure the refund is processed in the next couple of weeks
Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for contacting Neopost USA, IncWe strive to resolve our customers request and needs in a timely mannerWe are committed in providing you and all our customers with the highest standards of service in the industry.Allow us to extend our apologies. There are many factors that may
cause a payment to be delayed in processing. To avoid these delays, please ensure checks have a corresponding digit account number listed on the front and include a copy of the remittance slip. Failure to include these items could slow down the payments from being processed, as our lockbox then must research the appropriate account to apply the payment toward. We are reaching out to our lockbox to investigate what might have created the delay, but as a courtesy we have waived the finance charge in the interim.Once again, thank you for allowing us to serve your with all your mailroom solution needs

Thank you for your response
Based on a conversation with the customer from 1/14/16, it appears they indicated they had already started service with another vendorIt was only until that time that the customer attempted to cancel service with Neopost USAThe cancellation attempt was initiated week after the last use of the equipmentAlthough the equipment may not have been in use, it should still be in the customer's possession currently, therefore they should be responsible for the corresponding chargesWe are unable to process the cancellation until the agreed upon quote as discussed on 2/24/is paid
Please find attached a copy of the revised quote sent as part of the settlement agreement

Our customer notified us on 10/29/of the damage to her vehicle, and alleging that we failed to install oil in her vehicle when we serviced it on 6/11/16. We investigated the customer’s claim, as well as had our insurance carrier perform their own investigation. We determined that the
vehicle had been driven over 6,miles between 6/11/16, and 10/4/16, when she took the vehicle to her local repair shop with a complaint of a noise. We also reviewed video of the service and it is very apparent that oil was added to the engine, the vehicle started and lifted to check for leaks, and the dipstick checked by two separate technicians. When the customer and her mechanic viewed the video on 12/28/16, the mechanic apologized for wasting our time as it was clear on the video that proper procedure had been followed and oil had been put into the engineAn engine without oil will begin making noise immediately, as well as illuminate the low oil pressure light on the dash. We stand by our determination that the oil change on 6/11/was performed according to industry standards Thank you, *** *** Southern Regional Manager of Automotive Service Blain Supply, IncERacine StJanesville, WI 53547-ph: 608-754-xCell: *** Fax: 608-741-*** www.farmandfleet.com

*** ***e- thank you for contacting Neopost USA. After review of your account we have waived all late fees and finance charges along with the requested $charge. If there is anything we can do to assist you in the future please let me know. Thank you for contacting Neopost USA
and allowing us to serve your business needs

Thank you for contacting Neopost USA. The invoice has been cleared. The balance as of today is $0. Please let me know if you need anything additional. Thank you