Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It is completely unacceptable for Fidelity to claim they will contact myself or my spouse in some non specific form at an undetermined point in the futureThe very idea that Fidelity has developed a secret plan to make customer contact is completely ludicrous. The response from Fidelity is deliberately obtuse; Fidelity continues to withhold necessary tax documentation Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt her discretion, Ms*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning billing or collection issuesWe have researched the issue and responded directly to the client, per our privacy policy.At Mr***’s discretion, he may share the response with you.Sincerely,Fidelity Investments

Your organization forwarded to Fidelity a complaint from *** ***, regarding taxes withheld from her retirement account.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her discretion, **
*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact *** directly

Your organization forwarded to Fidelity a complaint from *** ***, regarding customer service issues at Fidelity Investments.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his
discretion, Mr*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The company is refusing to assist or offer any explanation at allI can't get anywhere with themI cannot eat, pay rent, or pay bills because of their actions
Regards,
*** ***

I am rejecting this response because: Even though they would like to claim it's preexisting the mechanic stated no way it occurred outside of the platinum plan that had that may have expired by date but not anywhere close to the miles that would have been coveredI actually purchased the plan on the 8th the same day as the inspection but again as this business has proven not to tell all the facts the charges were picked up as fraud and didn't process till the 9thAlso the stating the engine needed to be replaced was premature as that was not the case and I already paid to have it fixNational Auto care is sitting on my money as I requested a refund on 2/because they are being worthless and trying to nick pick technicalitiesAs I had a platinum plan and converted to gold plan with only days difference between the plans due to the dealer not having a slot to inspectHad the dealer be able to to inspect and this "preexisting condition" found it would have been covered, however this company would like to pretend I somehow did something wrongEspecially since I requested a renewal/conversion of my existing plan with national auto on 1/which I have proof ofInstead of letting me renew while I had coverage I was told to go get an inspection even though I had coverage so anything found would have been coveredThis company refuses to do the right thing by a long term customer of years and a customer who was trying to continue being a customerThe prior warranty would have covered the care all the way to miles over more miles then what is it on nowBut it expired due to time on 2/3/and again I tried to pay for a new plan on 1/27/while coverage was still in effectSo they can claim "preexisting" all they want the fact is it should be covered because the fact it it occurred under one plan or the other both of which was paid for and they don't want to provide the service or refund me for which they have all ready been paidThey are really good had giving me the run around and pointing fingers to other entitiesMy hope is they will do the right thing but I know they will notThey don't care about customers who try and do the right thing or customer service

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding billing or collection issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this
complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I received a letter in the mail from Fidelity stating that they are not at fault and that I never signed up for the promotionI will be closing my Fidelity account
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding service issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from *** ***, regarding delivery issuesPlease be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint
directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

Thank you for forwarding Mr. *** 's comments to us. We appreciate the opportunity to review the matter and will contact the Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did not receive any response from fideliy in the past 10 days and they have to respond to FINRA and SEC and NY STATE ATTORNEY GENERAL thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Fidelity indicated I may share their response, but I have never received a response from Fidelity, so there is nothing to share. Even when I reported this issue originally to Fidelity, they have claimed to be "researching" but never once have I received a response, nor has it been fixed. This is a serious issue. Their trading application produced a system error and failed to delete a trade prior to market close. They should adjust my account
Regards,
*** ***

RE: Revdex.com Case ID #*** from *** ***To Whom It May Concern:Your organization forwarded to Fidelity a complaint from Mr*** ***, regarding his request to receive his son’s money.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised
in this complaint directly to our customerAt his discretion, Mr*** may share the information we provide with your office.Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Mr*** directly.Sincerely,Fidelity Investments

To Whom It May Concern:Fidelity received the additional correspondence for *** *** concerning billing or collection issuesWe are currently researching the issue and will respond directly to the client once the research is complete, per our privacy policy.At Mr***’s discretion, he may share the response with you.Sincerely,Fidelity Investments

I don't understand you're asking me to accept the information from the business that I have a complaint against and there's no letter to me or a reason giving to me or response

"To Whom It May Concern: Your organization forwarded to Fidelity a complaint from *** ***, regarding delivery issues.Please be advised that, in compliance with our Privacy Policy, Fidelity can only respond to the issues raised in this complaint directly to our customerAt her
discretion, Ms*** may share the information we provide with your office. Protecting the confidentiality, integrity and security of the personal information we maintain is critical to ensuring the trust our customers have placed in usI hope this information has been helpful in confirming our intent to contact Ms*** directly.Sincerely,Fidelity Investments

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This is simply another way for them to evadeFIDELITY has my authorization to speak with the Revdex.com or me but I'm sure they will find some sort of loophole around it. Long story shortThey still have my money and have made effort to return my funds to me
Regards,
*** ***

Thank you for forwarding Mr***'s comments to us. We appreciate the opportunity to review the matter and will contact Mr*** directly to address his concerns. For privacy reasons, we are unable to post our response here for public viewing
Thank you,
Joe R***
Director of
Claims
National Auto Care