FinishSmith Furniture Refinishing and Upholstery

Complaint: I am rejecting this response because:I have yet to be contacted by the company, I have attempted to contact everyday through email and phone calls with no response to receive a transaction history of our account They simply do not care about their customers and I would hope this gets posted so no other businesses go through what we are going through Again all I asked from day one is a phone call to explain the situation and how the system works, but they will not even pick up the phone Regards, [redacted]

Complaint: I am rejecting this response because:I believe that Ipayment and CreditCardProcessing.com are related parties to the extent that they do have control over each other CreditCardProcessing.com is merely trying to shove the blame over to Ipayment which would be like me saying you can't charge me any fees because my wife said so, and there's just nothing you can do about it Regardless, I will file a complaint to Ipayment Regards, T [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10989167, and find that this resolution is satisfactory to me Regards, T [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10667962, and find that this resolution is satisfactory to me Regards, P [redacted]

Please move this customer review to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of I-Payment Creditcardprocessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with I-Payment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions We can confirm this customer's funds have been released

$was deposited into this customer's checking account on2/ $was deposited into this customer's checking account on 2/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11824307, and find that this resolution is satisfactory to me Regards, [redacted]

We are sorry to hear of this customer's negative experience For security purposes, we require signed authorization from the business owner or signer of the account in order to cancel a merchant account It does not appear the signed authorization was initially received in this case We can confirm this account is closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days

We are sorry to hear of this customer's negative experience While all fees were disclosed during the sales/application process, and in the merchant agreement this customer signed, we have requested a refund of $in service fees We have also requested the closure of the accounts in question Our records indicate this customer was charged approximately $during the life of the accounts The refund of $should deposit into the customer's checking account in the next to business days The remainder of the charges were related to the transactions processed

We regret this customer's negative experience The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions We are a subsidiary of iPayment We have requested a waiver of the fees in question as a courtesy We can confirm this account is closed

We are sorry to hear of this customer's negative experience Because we provide a financial service, we typically require a signed authorization to cancel our merchant services It does not appear this closure authorization was initially received Due to the extended period of inactivity, we have requested the policy to be overridden in this case We have asked that these accounts be closed without a signature and all monthly service fees be refunded Refund checks of any money owed should be sent from Ignite Payments' processing center in the next to business days

Complaint: I am rejecting this response because: The company has yet to correct their mistakes and have now cause many of my customers to question our credit card charges in addition to credit card processing has now removed funds that were not charged in a timely manner from our account I want out of my contract due to them not performing and depositing funds into our account IF YOU ARE A BUSINESS OWNER.........DO NOT USE THIS COMPANY YOU ARE LOOKING AT A YEAR OF HEADACHES THEY WILL COST YOU A TON OF TIME AND MONEY!!!!!!!!!!! Regards, G [redacted]

Please move this complaint to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentOur role in the sales process with this merchant is toexplain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchantapplication and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions.We will contact iPayment and ask them to contact this merchant for assistance

Complaint: I am rejecting this response because:When I contacted the customer service about rates and fees, she said, she doesn’t know what the sale person told me and she also claimed she is not responsible for what the sale person told me I have Emails from sale person about fees and it is not what I see in my statement Sale person read the application very quickly over the phone and told me only the fees he has told me beforeBut when I received the first statement, there was no match I never received full agreement in PDF or CD I checked my bank account today and I never received $ on 1/or after that date up to todayI also don’t have $in my account The charges I have been in account till now are like this and I know they will charge me again for the month of January that will apply to my account in the future I already have these charges: 12/02/ $ 12/31/ $ 01/04/ $ And I said before, they told me I will see new charges for January So I want to make sure what the company claims, they will do that Thank you Regards, [redacted] *

This business response was given to AH at Revdex.com via a phone call from Scot Chatron.Scot [redacted] stated he would place the consumer into his rotating file because he is in the consumer's area once a week.Mr [redacted] said just as soon as he is within a mile radius of the consumer's location, he will take care of the consumer's drawer glides.Mr [redacted] said he cannot confirm that his business is responsible for the consumer's drawer glides issue, however, he wants to take care of the matter.Mr [redacted] said this matter will be taken care of for the consumer by the end of August

Thank you for your submission, which has been forwarded to our teams for reviewWe are sorry to learn that a customer reports dissatisfaction with any portion of the services we provide, but appreciate the opportunity to address the concern Please note that such review may take some time, but we will contact you, directly or via Revdex.com response, upon completion In the interim, in the event you have additional documentation or information that may assist with our review, we would request that you contact and/or forward the same to [email protected] Thank you

We regret this customer's negative experience The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions We have requested a waiver of the fees in question as a courtesy We can confirm this account is closed

We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees These fees should deposit into the customer’s checking account in the next to business days

Please move this complaint to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentCreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions The loss prevention department has advised this customer of the status of these funds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146534, and find that this resolution is satisfactory to me Regards, M [redacted]