FinishSmith Furniture Refinishing and Upholstery

Complaint: I am rejecting this response because: I understand that the processing account has been set up but the money is not transferring to my account and at this point there is approximately $of mine being held back from me and absolutely no communication on their behalfI request you do not remove this complaint before this is resolvedI've had no communication from creditcatdprocessing.com even though I've reached out to them several timesIf for some reason they can not handle my account they should not of accepted my accountIf they would like some more information to verify my business be my guess and ask for itDon't just hold my money and not communicate or return phone calls I hope to hear from them shortly M [redacted] ***

We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days

According to iPayment, the funds in question have been released

We regret to learn that our customer reports concerns regarding their merchant account We are investigating the allegations of the complaint, and appreciate the opportunity to address concerns of our customersA member of our team will be contacting the customer to obtain more information and discuss their specific concerns We hope this response, and the future contact from our team member referenced herein, provide satisfactory resolution to this matter

We have requested Ignite Payments process the remaining amount This is subject to Ignite Payments' approval, but CreditCardProcessing.com has submitted this on the behalf of the customer

We are sorry to hear of this customer's negative experience Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts It does not appear the signed closure request was initially received in this case However, we can confirm this account has been closed and there will be no further monthly charges As a courtesy, we have requested a refund of $in service fees which should deposit into the customer's checking account in the next to business days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12671004, and find that this resolution is satisfactory to me Please see my attached letter showing all the erroneous charges since our Account Closure Form request was submitted on 10/24/ Regards, D [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11444727, and find that this resolution is satisfactory to me Regards, M [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12535949, and find that this resolution is satisfactory to me.Hello I am sending this email thank the Revdex.com @ Santa Barbara, CA for the help in getting my dispute resolved with creditcardprocessing.com/ipayment, Inc They refunded majority of the fees they had charged for an account we had never given permission to open I was supposed to reply to the original complaint letter but by the time I checked my email the complaint letter said I did not reply in time so the file was closed But I just wanted to say, Thank you again Regards, D [redacted] ***

The merchant account was opened on or about August 4, The account was established with monthly processing volume limit of $10,000.00, and an average transaction of $2, Processing limits are established based on information provided by the applicant, and our underwriting department based on independent investigation Records indicate the merchant account in question was placed on a hold on or about August 8, 2017, after the account was used to process a single transaction that exceeded $10,000, due to financial risk presented by processing activity that exceeded anticipated monthly limitsA representative of our Risk Department reached out to the accountholder on the same date to advise of the hold and request information to verify the transactionOur representative also offered to process a return, in the event he wished to accept another form of payment from the customer, and according to our records, the accountholder opted to process a return with the assistance of our Risk Department Records indicate that we provided forms to request an increase in processing limits, which was returned to us today and will be processed in due course Additionally, we note that transactions which did not exceed processing limits on the merchant account were not held Per the complaint, it appears the accountholder believes that the account was not set up with appropriate processing limitsAs noted above, the processing limits are due in part to investigation performed by our underwriters; however, we apologize for any miscommunication or inconvenience that may have occurred Should the accountholder have any questions, please contact K [redacted] in our Risk Department at ###-###-####

The funds were not released as of 10/the funds are not transferred to my accountand still yet to receive a phone call from anyone Complaint: I am rejecting this response because: Regards, M [redacted] ***

According to our records, the merchant account in question, which had been placed on a hold due to review of transactions, consistent with our policies and procedures, and in accordance with the commercial agreement between the partiesAs of the date of this Response, the hold has been lifted from the merchant account With respect to the $debit described in the complaint, please note the funds are related to a transaction on or about July 1, 2017, which was processed using the merchant account On or about July 21, 2017, the cardholder filed a chargeback (“Transaction Not Recognized”) Consistent with the terms and conditions of the Agreement between the parties, the merchant accountholder’s designated bank account was debited in the amount of $253.40, representing the charged back transaction However, due to the hold in place at the time, the funds had not been initially credited to the merchant accountholder’s bank account Following a telephone conversation with a member of our Risk Department, our records show a credit was issued, in the amount of $253.40, to the accountholder’s designated bank account The credit may take a few days for processing; however, in the event the accountholder has not received the credit by 8/4/2017, please contact K [redacted] in our Risk department, at ###-###-####, to follow up

Complaint: I am rejecting this response because:i never owed that money the machine I bought never worked I wanr refund and they took and for service they never provided and they sent another collection letter and still trying to take money from my account Regards, C [redacted]

This customer contacted by our company and was provided the rates and fees by one of our account representatives An application and agreement was presented to the customer who e-signed an electronic application detailing the fees and terms The customer was sent a copy of this agreement to print out via PDF The customer was also sent an email detailing when billing would begin We regret any miscommunication that took place We can confirm this account is closed A refund of the $in service fees has been requested and should deposit into the customer's checking account in the next to business days

We are sorry to hear of this customer's technical issues with Quickbooks integration. We can confirm the account is now closed. As a courtesy, we have requested a refund of $105 in service fees, which should deposit into the customer's checking account in the next 7 to 10 business days.

This business response was received by Revdex.com via phone.The owner stated the consumer's repair needs were taken care of two weeks ago.He stated the consumer's item needed to have round head screws replaced with flat head screws and that was all that was needed

This business response was given to AH at Revdex.com via a phone call from Scot Chatron.Scot *** stated he would place the consumer into his rotating file because he is in the consumer's area once a week.Mr*** said just as soon as he is within a mile radius of the consumer's location, he will
take care of the consumer's drawer glides.Mr*** said he cannot confirm that his business is responsible for the consumer's drawer glides issue, however, he wants to take care of the matter.Mr*** said this matter will be taken care of for the consumer by the end of August.

We are sorry to hear of this customer's negative experience Because we provide a financial service, we typically require a signed authorization to cancel our accounts It does not appear we received the signed authorization to cancel the account in time to avoid the billing cutoff
We can confirm this account was closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days

We regret this customer's negative experience According to iPayment, the company that processes our customers' credit cards, the customer has an open batch of transactions from January 15th totalling $ In order for these funds to process to their checking account, the customer
must close the batch on their terminal Attached is the terminal quick reference guide for assistance closing the batch The customer can also contact our technical support department at ###-###-#### for assistance The customer should reference Merchant ID-4***when calling

We regret that this
merchant did not fully understand all of the terms of the agreement
The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchant services. The customer
then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to do
an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF This customer's most recent service fees were not successfully debited, which generated a collections balance of $289.80, which he have requested be waived