FinishSmith Furniture Refinishing and Upholstery

Complaint: 12671004
I am rejecting this response because:We submitted an ACCOUNT CLOSURE FORM on 10/24/16 per your sales rep D[redacted] request.  He had emailed us a CCPAccount Closure Form which we submitted back to him within minutes and was received by your company that same day.We followed up with phone calls to your office and could never get it resolved in good faith by anybody in your office, since D[redacted] quit and nobody wanted to act in good faith on our behalf.As a result, our bank account has been debited for 15 consecutive months.  When we called Card Connect and spoke to Travis Bellet in Risk Management he acknowledged seeing our 10/24/16 request to cancel our account but yet for some reason we still have been charged for 15 months.Now we are being told that we will be refunded for only the last 3 months.Credit Card Processing made a serious mistake and needs to debit us for 12 more months worth of debits since your employee did not follow thru.
Regards,
D[redacted]

This business response was given to AH at Revdex.com via a phone call from Scot Chatron.Scot [redacted] stated he would place the consumer into his rotating file because he is in the consumer's area once a week.Mr. [redacted] said just as soon as he is within a 5 mile radius of the consumer's location, he will...

take care of the consumer's drawer glides.Mr. [redacted] said he cannot confirm that his business is responsible for the consumer's drawer glides issue, however, he wants to take care of the matter.Mr. [redacted] said this matter will be taken care of for the consumer by the end of August.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10989167, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10667962, and find that this resolution is satisfactory to me.
Regards,
P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11907815, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Please move this customer review to iPayment’s profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...

card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.  If you need any further information, please let me know.  Thanks again for all your help.

We are sorry to hear of this customer's negative experience.  While all fees were disclosed during the sales/application process, and in the merchant agreement this customer signed, we have requested a refund of $75.57 in service fees.  We have also requested the closure of the accounts in...

question.  Our records indicate this customer was charged approximately $88 during the life of the accounts.  The refund of $75.57 should deposit into the customer's checking account in the next 7 to 10 business days.  The remainder of the charges were related to the transactions processed.

This business response was received by Revdex.com via phone.The owner stated the consumer's repair needs were taken care of two weeks ago.He stated the consumer's item needed to have round head screws replaced with flat head screws and that was all that was needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11444727, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Please move this complaint to iPayment’s profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. CreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with...

credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.  The loss prevention department has advised this customer of the status of these funds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11146534, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

We have requested Ignite Payments process the remaining amount.  This is subject to Ignite Payments' approval, but CreditCardProcessing.com has submitted this on the behalf of the customer.

We regret this customer's negative experience.  While we do offer solutions with no contract/cancellation fees, we do offer equipment loaner programs.  These programs will allow customers to borrow equipment from us at no upfront cost.  This customer signed a 1 year contract extension...

with a $250 early cancellation fee.  (Please see attached).  Our notes indicate the $250 was not successfully debited from checking account, but we have requested a waiver of any balance owed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10940201, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Please move this customer review to iPayment’s profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of I-Payment.  Creditcardprocessing.com's role in the sales process with this merchant is to explain...

the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with I-Payment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions.  We can confirm this customer's funds have been released.

We are sorry to hear of this customer's negative experience.  We typically require signed authorization to cancel our merchant services.  It does not appear the signed closure form was initially received.  We can confirm this account has since been closed.  Ignite Payments, the...

processor that controls the billing and processing of our customers' transactions has approved a refund of $99.15, which should be sent to the customer within the next 30 days.

Thank you for your submission, which has been forwarded to our teams for review. We are sorry to learn that a customer reports dissatisfaction with any portion of the services we provide, but appreciate the opportunity to address the concern.  Please note that such review may take some time,...

but we will contact you, directly or via Revdex.com response, upon completion.  In the interim, in the event you have additional documentation or information that may assist with our review, we would request that you contact and/or forward the same to [email protected].  Thank you.

We are sorry to hear of this customer's negative experience.  For security purposes, we require signed authorization from the business owner or signer of the account in order to cancel a merchant account.  It does not appear the signed authorization was initially received in this case....

 We can confirm this account is closed.  As a courtesy, we have requested a refund of $257.85 in service fees.  This refund should deposit into the customer's checking account in the next 7 to 10 business days.

Complaint: 11126779
I am rejecting this response because:I have yet to be contacted by the company, I have attempted to contact everyday through email and phone calls with no response to receive a transaction history of our account.  They simply do not care about their customers and I would hope this gets posted so no other businesses go through what we are going through.  Again all I asked from day one is a phone call to explain the situation and how the system works, but they will not even pick up the phone.
Regards,
[redacted]

Complaint: 11532794
I am rejecting this response because:I believe that Ipayment and CreditCardProcessing.com are related parties to the extent that they do have control over each other.  CreditCardProcessing.com is merely trying to shove the blame over to Ipayment which would be like me saying you can't charge me any fees because my wife said so, and there's just nothing you can do about it.  Regardless, I will file a complaint to Ipayment.
Regards,
T[redacted]