FinishSmith Furniture Refinishing and Upholstery

Complaint:
I am rejecting this response because:there was no activity at all the machine never worked so was never used so you should refund that as well as cost of defective machine check your records and you will see it didnt work tech support told me it didnt work with android phones and everyone that had android was having trouble which when I got maching I asked dan palladino if it did and he said it would work so far your compant does nothing but lie
Regards,
C*** ***

We regret this customer's negative experience For security purposes, we typically require a signed authorization to cancel our merchant services The original signed closure request was received in April, but could not be processed because the signer did not match the authorized user on
this account The account was also actively being used to process credit card transactions through May We can confirm the account is now closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days

We are sorry to hear of this customer's negative experience For security purposes, we typically require signed authorization to cancel merchant accounts with our company We can confirm this account has since been closed As a courtesy, we have requested a refund of $in
service fees This refund should deposit into the customer's checking account in the next to business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11191687, and find that this resolution is satisfactory to me
Regards,
*** ***

We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchant services. The customer then provided their
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to complete an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their merchant account. Further, the merchant was sent an email explaining when the billing would beginAs a courtesy, $in service fees were refunded on 1/ An additional refund of $has also been requested This should deposit into the customer's checking account in the next to business days

Thank you for providing us with the opportunity to address your concerns. Please note, iPayment does require written notice of termination as outlined in your Merchant Processing Applications and Program Guide (collectively, the “Agreement”); therefore, the account remained open, and fees
charged were valid in accordance with the AgreementHowever, the account was closed on or about December, 2017. Notwithstanding the validity of fees, we have determined that we will issue a courtesy refund in the amount of $927.00. We are unable to issue an ACH transfer to the bank account designated by the customer as the merchant account is now closed. Therefore, we ask that the customer contact [email protected] in order to confirm acceptance and payment instructions. We hope this response provides satisfactory resolution to this matterThank you!

Complaint:
I am rejecting this response because: I really don't care who the credit comes from, these charges should have never started in the first place. I am still due back a significant amount of money and this error was soley on behalf of Credit Card Processing. I will not stop this process and will continue to voice my complaint very loudly on all online platforms until I am refunded the balance dueCredit Card Processing was NOT authorized to set up an account on my behalf with Ignite and so far both companies are responsible for this theft of funds
Regards,
*** ***

We are sorry to hear of this customer's negative experience While we are confident all rates and fees were disclosed during the sales and application process, we have processed a courtesy refund of $to this customer's credit card The customer should see this reflect on their
statement in the next to business days We have also requested a refund of $in service fees that should deposit into the customer's checking account in the next to business days

As a courtesy, we have requested an additional refund of $in service fees which should deposit into the customer's checking account in the next to business days

MrJ***, Thank you for your further explanation of the issue. We were able to locate an account through Ignite Payment, and have been working with our teams to obtain additional information regarding this matterOur Sales Representatives were not able to accept Closure Request FormsHowever, as you were not informed of this, we have determined that we will issue a further refund

We regret this customer's negative experience All rates and fees were disclosed during the sales and application process Because we provide a financial service, we require a signed authorization form to cancel a merchant account It does not appear this was initially received
We can confirm this account is now closed $in service fees were debited from this customer's checking account $in service fees rejected from this customer's checking account, generating a collections balance As a courtesy, we have requested this collections balance be waived and the $in service fees be refunded This refund should deposit into the customer's checking account in the next to business days

Tell us why here...We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer
then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF Because we provide a financial service, we typically require signed authorization to cancel our accounts It does not appear the signed authorization was initially received in this case However, we can confirm this account has closed We have requested a refund of $158.85, which should deposit into the customer's checking account in the next to business days

Mr C***, We have reviewed your concernThe signed Merchant Processing Agreement did list your fee'sThe October merchant statement also breaks down the fee's and the reason for the additional $chargeThere was no attempt to hide any fee's from youThe charge to your bank
account was valid

We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund for the IRS Reporting $which should deposit into this customer’s checking account in the next to business daysThe other fees you were charged were the cost of the transactions

We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have sent a collections waiver and a refund request for $Please allow for - days for the refund to show in your account

The consumer gave Revdex.com to take his response via phone.The consumer said his drawer has been fixed and he considers this complaint matter to have been resolved

We are sorry to hear of this customer's negative experience.This customer contacted our company in December of and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. FedEx made multiple attempts to deliver this customer’s processing equipment. We made several attempts to reach out to this merchant regarding the issue. We have no record of the customer contacting us back regarding the package until March 2016. Because we provide a financial transaction service, we typically do not cancel merchant accounts without signed authorization from the business owner. We can confirm this account has since been closed. As a courtesy, we have requested a refund of $in service fees, which should deposit into the customer’s checking account in the next to business days

Complaint:
I am rejecting this response because:I reached out to Brett on January and asked that this account be closed He sent me an email on 1/asking for a copy of my driver's license I again informed h** that I wanted my account closed as I have never been able to use the accountI was never given a portal He finally sent me a closure form which I completed and emailed back to the email address on the form On or around February 3, my account was debited $for an annual fee and a customer service processing fee I also incurred a $overdraft fee on my account I contacted credit card processing again on 2/and was advised that the account would be closed and that I would receive a refund I continued to receive emails from Ignite payments I contacted them on 2/asking if this account had been closed as I initially requested over a month agoI was told they had no request Again, I contacted credit card processing and spoke with K** who advised me there was nothing on file stating the account to be closed I sent her all the email communications between myself and Brett, the completed closure form and also my bank statement showing the charges To date, I have not received a refund for these charges
Regards,
C*** ***

We regret this customer's negative experience We typically require signed authorization to cancel our merchant accounts for security purposes It does not appear that we initially received the signed closure form in this case The account has since been closed As a
courtesy, we have requested a refund of $in service fees These funds should deposit into the customer's checking account in the next to business days

According to the notes in our system, $was deposited into the customer's checking account on 12/ We have requested an update on the remaining amount from iPayment, the credit card processor We anticipate the remainder should deposit in the next few days We regret the delay and inconvenience