FinishSmith Furniture Refinishing and Upholstery

Complaint: 11937788
I am rejecting this response because:i never owed that money the machine I bought never...

worked I wanr refund and they took 13.87 and 22.90 for service they never provided and they sent another collection letter and still trying to take money from my account. 
Regards,
C[redacted]

This customer contacted by our company and was provided the rates and fees by one of our account representatives.  An application and agreement was presented to the customer who e-signed an electronic application detailing the fees and terms.  The customer was sent a copy of this...

agreement to print out via PDF.  The customer was also sent an email detailing when billing would begin.  We regret any miscommunication that took place.  We can confirm this account is closed.  A refund of the $110 in service fees has been requested and should deposit into the customer's checking account in the next 7 to 10 business days.

We regret this customer's negative experience.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. CreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.  We are a subsidiary of iPayment.  We have requested a waiver of the fees in question as a courtesy.  We can confirm this account is closed.

Complaint: 10815963
I am rejecting this response because:
I understand that the processing account has been set up but the money is not transferring to my account and at this point there is approximately  $8000 of mine being held back from me and absolutely no communication on their behalf. I request you do not remove this complaint before this is resolved. I've had no communication from creditcatdprocessing.com even though I've reached out to them several times. If for some reason they can not handle my account they should not of accepted my account. If they would like some more information to verify my business be my guess and ask for it. Don't just hold my money and not communicate or return phone calls.  I hope to hear from them shortly. 
M[redacted]

Upon receiving notice from the Revdex.com indicating Mr. [redacted] was not satisfied with our initial response, a manager of the Risk department was reassigned to oversee the merchant account for Mr. [redacted]'s business.  Funds on hold were released today, and will be available after processing.  Eden, the above-mentioned Risk manager, reached out to Mr. [redacted] to confirm release of funds, and to provide him with her contact information for future inquiries.

We are sorry to hear of this customer's negative experience.  Because we provide a financial service, we typically require a signed authorization to cancel our merchant services.  It does not appear this closure authorization was initially received.  Due to the extended period of...

inactivity, we have requested the policy to be overridden in this case.  We have asked that these accounts be closed without a signature and all monthly service fees be refunded.  Refund checks of any money owed should be sent from Ignite Payments' processing center in the next 20 to 30 business days.

We regret that this merchant did not fully understand all of the terms of the agreement.  The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices.  The customer then provided their personal and...

proprietary information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF.  As a courtesy, we have requested a refund of $40.80 in service fees which should deposit into this customer’s checking account in the next 14 to 21 business days.

The funds were not released as of 10/14 the funds are not transferred to my account. and still yet to receive a phone call from anyone.
Complaint: 10815963
I am rejecting this response because:
Regards,
M[redacted]

We regret this customer’s negative experience.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. CreditCardProcessing.com's role in the sales process with this merchant is to explain the rates and fees associated with...

credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. While all rates/fees were disclosed during the sales/application process, we have requested a refund of $144.90 in service fees.  This refund should deposit into the customer’s checking account in the next 7 to 10 business days.

Complaint: 11079018
I am rejecting this response because:When I contacted the customer service about rates and fees, she
said, she doesn’t know what the sale person told me and she also claimed she is
not responsible for what the sale person told me.
I have Emails from sale person about fees and it is not what
I see in my statement.
Sale
person read the application very quickly over the phone and told me only the
fees he has told me before. But when I received the first statement, there was
no match.
I never received full agreement in PDF or CD.
I checked my bank account today and I never received $12.90
on 1/12 or after that date up to today. I also don’t have $26.38 in my account.
The charges I have been in account till now are like this
and I know they will charge me again for the month of January that will apply
to my account in the future.
I already have these charges:
12/02/15          $12.90
12/31/15          $5.00
01/04/16          $34.25
And I said before, they told me I will see new charges for January
2016.
So I want to make sure what the company claims, they will do
that.
Thank you
 
Regards,
**

We are sorry to hear of this customer’s negative experience.  This post is not indicative of our business practices. As a courtesy, we have waived the collections balance.

Please move this complaint to iPayment’s profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Our role in the sales process with this merchant is toexplain the rates and fees associated with credit card...

processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchantapplication and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions.We will contact iPayment and ask them to contact this merchant for assistance.

Complaint: 12316302
I am rejecting this response because my account is still on HOLD and my funds are still being held. I've submitted the proper documentation last week. I've just left a message for Kyle on his voicemail this morning. Looking forward to a speedy resolution.  
Regards,
E[redacted]

We are sorry to hear of this customer's negative experience.  Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts.  It does not appear the signed closure request was initially received in this case.  However, we can confirm...

this account has been closed and there will be no further monthly charges.  As a courtesy, we have requested a refund of $394.38 in service fees which should deposit into the customer's checking account in the next 7 to 10 business days.

We regret that this merchant did not fully understand all of the terms of the agreement.  The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices.  The customer then...

provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. The Merchant was already partially refunded for the amount $57.50. As a courtesy, we have requested a refund of $60.75 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days. Tell us why here...

Hello, Thank you for your response. I have taken a look into your account and request a refund for the $22.90 in service fees. However I will not be able to refund the $13.87 as the charges were related to credit card transaction activity. Many Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11824307, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12535949, and find that this resolution is satisfactory to me.Hello.  I am sending this email thank the Revdex.com @ Santa Barbara, CA for the help in getting my dispute resolved with creditcardprocessing.com/ipayment, Inc.  They refunded majority of the fees they had charged for an account we had never given permission to open.  I was supposed to reply to the original complaint letter but by the time I checked my email the complaint letter said I did not reply in time so the file was closed.  But I just wanted to say, Thank you again. 
Regards,
D[redacted]

We are sorry to hear of this customer's technical issues with Quickbooks integration.  We can confirm the account is now closed.  As a courtesy, we have requested a refund of $105 in service fees, which should deposit into the customer's checking account in the next 7 to 10 business days.

This is the same customer as Complaint ID-10648275.  This appears to be a duplicate.  We can confirm this account is closed and refund of $105 in service fees has been requested.  This should deposit into the customer's checking account in the next 7 to 10 business days.