FinishSmith Furniture Refinishing and Upholstery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10992493, and find that this resolution is satisfactory to me
Regards,
D*** ***

We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesIn reference to the cancellation fee, the customer signed a one year contract extension with an early termination fee in exchange for a free terminal placementSince the
equipment was not successfully deployed we have requested a refund of the fees in question as a courtesy

We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have refunded the remaining $in feesPlease allow for to business days for this to show in your account

Refunds from Ignite payments can sometimes take up to days from approval However, we did send a followup request to Ignite to ensure the refund is in process

We have requested a support rep reach out again to the contact info listed in this post

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11941426, and find that a refund of $in service fees which must be mailed to my address (the business has my mailing address in file) in the next to business daysAgain, my business checking account is closedTherefore the business cant deposit any refund into my checking accountThank you for helping me on this issueI really appreciate itRegards, J** ***

The consumer gave Revdex.com to take his response via phone.The consumer said his drawer has been fixed and he considers this complaint matter to have been resolved

All PCI related fees are billed from their credit card processor I-Payment. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a Visa/MasterCard requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s
credit card information safe from being compromised. The PCI fee of $was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application. In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of $in service fees, which should deposit into the customer's checking account in the next to business days We can confirm this account is now closed

We are sorry to hear of this customer's negative experience with our corporate office's customer service department For security purposes, we typically require signed authorization to cancel our merchant services It does not appear this signed closure form was initially received
We can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days

We are sorry to hear of this customer's negative experience While all rates and fees were disclosed during the sales and application process, we have requested a courtesy refund of $in service fees This refund should deposit in the next to business days We have also
requested closure of the account

Complaint:
I am rejecting this response because: The total I paid is $197.70. I should have never paid anythingI am requesting a full refund. Credit Card Processing was responsible for this error and they are ultimately responsible for the full refund
Regards,
*** ***

Please move this complaint to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment Our role in the sales process with this merchant isto explain the rates and fees associated with
credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchantapplication and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions We can confirm this customer's funds have been released iPayment has advised this customer to reverse the funds back to the cardholder

Complaint: 12626018Do not use the system, it had wrong merchant fee when get bill. it was explained as only percentage as payment for fee then got wrong bill to make lost of hundreds of dollars from account even if no activity and still got bill after account closed.  Need to refund the merchant owner instead of make bad reputation getting wrong bills

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12742471, and find that this resolution is satisfactory to me.
Regards,
M[redacted]

Complaint: 1099
I am rejecting this response because: this company does not have the lowest rate which I will send to them by mail. I was provided one refund of $32.95 but was charged $32.95 two times without authorization. The salesperson that  application no longer works for the company.  I am requesting the $32.95 not authorized to be returned to me. 
Regards,
D[redacted]

We regret that this merchant did not fully understand all of the terms of the agreement.  The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices.  The customer then...

provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process.  The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF.  As a courtesy, we have requested a refund of $128.80 in service fees which should deposit into this customer’s checking account in the next 10 to 14 business days.

We are sorry to hear of this customer's negative experience.  All rates, fees, and processing limits were disclosed during the sales and application process.  They were also clearly listed in the merchant application and agreement that the customer e-signed to activate the account....

 However, as a courtesy, the fees for the reversed transaction have been waived and refunded.

We regret that this
merchant did not fully understand all of the terms of the agreement.
 The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchant services.  The customer...

then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process.  The application was sent over for the
customer to review at which point they are able to do
an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. We do have an overall lowest cost commitment.  If our customers provide us with an agreement or statement from another processor with lower rates that we cannot "beat" we will send a gift card.  We do not have this documentation from this customer.  We can confirm this account is closed and there will be no further billing.  As a courtesy, $32.95 in statement fees were refunded back to this customer on 9/29.

$12.90 was deposited into this customer's checking account on2/1.  $26.38 was deposited into this customer's checking account on 2/3.

We are sorry to hear of this customer’s negative experience.  For security purposes, we typically require signed authorization to cancel our merchant accounts.  It does not appear we initially received this customer’s closure form.  We can confirm this account has since been...

closed  As a courtesy, we have requested a refund of $60.00 in service fees.  These fees should deposit into the customer’s checking account in the next 7 to 21 business days.