FIXD Automotive Reviews (%countItem)
FIXD Automotive Rating
Address: 75 5th St NW Ste 2190, Atlanta, Georgia, United States, 30308-1036
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I order this product for my sister and father to help them maintain their cars. Its great to know that they will be driving around in safe vehicles.
I purchased FIXD several months ago and recently had to use it on my 05 Nissan Frontier XE 2.5 Liter because the "Check Engine" light came on. I plugged the sensor into the vehicles diagnostic port and it showed that my "Camshaft Position Sensor" had failed. I took my truck to my favorite Mechanic shop and he hooked his diagnostic machine up to the truck and it showed the exact same thing. So now I know for a fact the FIXD device work very well! Best money I have ever spent!
Hello ***,
Thank you so much for your kind words! As a growing company, we always appreciate customer feedback so that we can continue to improve! We are so glad that you are enjoying the product and thank you so much for being part of the FIXD family.
I purchased FIXD several months ago and recently had to use it on my 05 Nissan Frontier XE 2.5 Liter because the "Check Engine" light came on. I plugged the sensor into the vehicles diagnostic port and it showed that my "Camshaft Position Sensor" had failed. I took my truck to my favorite Mechanic shop and he hooked his diagnostic machine up to the truck and it showed the exact same thing. So now I know for a fact the FIXD device work very well! Best money I have ever spent!
Hello ***,
Thank you so much for your kind words! As a growing company, we always appreciate customer feedback so that we can continue to improve! We are so glad that you are enjoying the product and thank you so much for being part of the FIXD family.
These fixd are great ! I bought two for my kids the one got a chance to use it and was trilled . If I was younger and still working my vehicles I'd buy for myself in a heart beat !
These fixd are great ! I bought two for my kids the one got a chance to use it and was trilled . If I was younger and still working my vehicles I'd buy for myself in a heart beat !
Product not as expected! It just finds problem then sends it to a auto repair for fixing!
I have used one of these before & it fixed the problem! I think they are drumming up business for the repair shops!
On behalf of our entire team, I would like to apologize for any frustration you have experienced with us here at FIXD. FIXD is a read only device, so it is meant to be an informative device that identifies causes. While we do support empowering our customers to be more informed prior to going to a repair shop, FIXD DOES NOT have any affiliation with a repair shop, nor do we send your information to any one. We do suggest that customers who are inexperienced with DIY car work to seek professional help.
Product not as expected! It just finds problem then sends it to a auto repair for fixing!
I have used one of these before & it fixed the problem! I think they are drumming up business for the repair shops!
On behalf of our entire team, I would like to apologize for any frustration you have experienced with us here at FIXD. FIXD is a read only device, so it is meant to be an informative device that identifies causes. While we do support empowering our customers to be more informed prior to going to a repair shop, FIXD DOES NOT have any affiliation with a repair shop, nor do we send your information to any one. We do suggest that customers who are inexperienced with DIY car work to seek professional help.
No product, No communication
It has been 4 weeks since I order the FixD..the money was taken from my account but product has shipped.
I have sent several emails and get no reply.
I can not even find a phone number.. This feels like a scam
I either want the product in the next week or my money back Order #GO-XXXXXXXX
Hi,
I would first like to begin by saying we are so sorry for any inconvenience. I just checked both the e-mail account ***@yahoo.com and Order #GO-XXXXXXXX. According to those, the purchase was made January 12, 2018 at 11:20pm, which is not 4 weeks ago. I also checked out e-mail history, and we have only received one e-mail from him, which came in at 13:04 today. The following is his e-mail:
"Dear SirsI ordered 2 FixD's several weeks ago. My payment was taken and confirmed on January 13th.I checked the status and I see No movement nor had any communications from your office.. Why has it been so long and the product has NOT even shippedPlease explainSincerely yoursLevi ***503 Pearson StreetNew Castle, Pa XXXXXOrder #GO-XXXXXXXX"
According to our account, here are all of the transactions that have occurred:
A $88.00 USD payment was processed on the Visa ending in 8359.
11:20pm PST
$85.59 USD will be added to your Jan 17, 2018 payout.
11:20pm PST
*** placed this order on Online Store (checkout #XXXXXXXXXXXX).
11:20pm PST
As can be seen, these all happened within the past week, not four weeks ago.
Lastly, we have shipped out his order, which can be tracked using:
Tracking number
XXXXXXXXXXXXXXXXXXXXXXXXXX.
Thank you and please let us know if there is anything else that we may do!
(The consumer indicated he/she DID NOT accept the response from the business.)
The tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX. is the same one they gave me weeks ago, yet when I track it the UPS says that order processed waiting for UPS.
No movement at all.. NOT even a email to state that it was shipped yet..
I do not want to diminish what appears to be a great product, BUT communications and shipping are clearly lacking..
I will sit and wait AGAIN
Hi!
I am so sorry for the delayed response and I hope you had a great holiday season. On behalf of our entire team, I would like to apologize for any frustration you have experienced with us here at FIXD. While we did plan for an increase in order volume for the holiday season, we were unfortunately low on our estimates. We would greatly appreciate your patience as you bear with us, as we are a young, growing company and this is our first holiday season with a product that was ready for market.
I just checked your tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX, and it should arrive by Wednesday, 01/31/2018. Please let me know if you have any further questions and again, I am so sorry for the delayed response.
Thanks,
***@FIXD
I ordered FIXD for Christmas and birthday presents. I didn't know you would have to pay for the app to use these. I can't use them and called about a refund and was told my 30 days had expired! They refused to refund them. I would like a refund!!
Thank you,
***
Product_Or_Service: Fixed
Order_Number: Go-XXXXXXXX
Refund To receive a refund!
Hi,
I just wanted to thank you for reaching out. Just to clarify, you DO NOT need to pay to use the application. Once you have purchased the sensor, there is no other cost associated with the device.
Also, We have two warranty policies.
1) If you are unhappy with the product for any reason, you have 30 days to return it - no questions asked.
2) We offer a one year replacement warranty for the FIXD sensor itself. If there is any defect with the sensor, we will send you another one free of charge.
Both warranty periods begin on the day the order is delivered. Because your 30-days money-back warranty period has expired, because it was delivered Monday, 12/11/2017 at 2:39 P.M, we are only able to provide you with the replacement warranty. Please let me know if there is any defect in the device so we can initiate the replacement warranty for you.
Thank you and please let me know if you have any more questions!
Thanks,
***@FIXD
No product, No communication
It has been 4 weeks since I order the FixD..the money was taken from my account but product has shipped.
I have sent several emails and get no reply.
I can not even find a phone number.. This feels like a scam
I either want the product in the next week or my money back Order #GO-XXXXXXXX
Hi, I would first like to begin by saying we are so sorry for any inconvenience. I just checked both the e-mail account ***@yahoo.com and Order #GO-XXXXXXXX. According to those, the purchase was made January 12, 2018 at 11:20pm, which is not 4 weeks ago. I also checked out e-mail history, and we have only received one e-mail from him, which came in at 13:04 today. The following is his e-mail:"Dear SirsI ordered 2 FixD's several weeks ago. My payment was taken and confirmed on January 13th.I checked the status and I see No movement nor had any communications from your office.. Why has it been so long and the product has NOT even shippedPlease explainSincerely yoursLevi ***503 Pearson StreetNew Castle, Pa XXXXXOrder #GO-XXXXXXXX"According to our account, here are all of the transactions that have occurred:A $88.00 USD payment was processed on the Visa ending in 8359.11:20pm PST$85.59 USD will be added to your Jan 17, 2018 payout.11:20pm PST*** placed this order on Online Store (checkout #XXXXXXXXXXXX).11:20pm PSTAs can be seen, these all happened within the past week, not four weeks ago.Lastly, we have shipped out his order, which can be tracked using:Tracking numberXXXXXXXXXXXXXXXXXXXXXXXXXX.Thank you and please let us know if there is anything else that we may do!
(The consumer indicated he/she DID NOT accept the response from the business.)The tracking number XXXXXXXXXXXXXXXXXXXXXXXXXX. is the same one they gave me weeks ago, yet when I track it the UPS says that order processed waiting for UPS.No movement at all.. NOT even a email to state that it was shipped yet..I do not want to diminish what appears to be a great product, BUT communications and shipping are clearly lacking..I will sit and wait AGAIN
I ordered FIXD for Christmas and birthday presents. I didn't know you would have to pay for the app to use these. I can't use them and called about a refund and was told my 30 days had expired! They refused to refund them. I would like a refund!!
Thank you,
***
Product_Or_Service: Fixed
Order_Number: Go-XXXXXXXX
Refund To receive a refund!
Hi,I just wanted to thank you for reaching out. Just to clarify, you DO NOT need to pay to use the application. Once you have purchased the sensor, there is no other cost associated with the device.Also, We have two warranty policies.1) If you are unhappy with the product for any reason, you have 30 days to return it - no questions asked.2) We offer a one year replacement warranty for the FIXD sensor itself. If there is any defect with the sensor, we will send you another one free of charge.Both warranty periods begin on the day the order is delivered. Because your 30-days money-back warranty period has expired, because it was delivered Monday, 12/11/2017 at 2:39 P.M, we are only able to provide you with the replacement warranty. Please let me know if there is any defect in the device so we can initiate the replacement warranty for you.Thank you and please let me know if you have any more questions!Thanks,***@FIXD
Never received item
This item was ordered Jan 3 2018.I have never received the item nor any correspondence concerning this. The money was taken out of my account that day but there is no info on how to contact them by phone. As of this writing 1-16-18 still have not received it. This is the biggest scam ever evidently. The website has nothing but complaints on it and none of them have received the product. I would like my money refunded back to me.
my money back since this is a big scam.
Hi ***!
On behalf of our entire team, I would like to apologize for any frustration you have experienced with us here at FIXD. While we did plan for an increase in order volume for the holiday season, we were unfortunately low on our estimates. So, that probably why there was such delayed correspondence on our end. We value all of our customers and as a growing company, we are always looking for ways to improve.
I apologize if this seems like a scam, but I can assure you that we are an honest and hardworking company. So, we thank you so much for your patience as we are a young, growing company and this is our first holiday season with a product that was ready for market.
Fortunately, we were able to ship out your product on 1/15 with the UPS tracking number of ***. According to UPS, it should arrive 1/22. Please let know if there is anything else that we can do and we apologize for all of the frustration.
(The consumer indicated he/she DID NOT accept the response from the business.)
Funny I never received any correspondence about your reasons until I contacted you and made a complaint to the Revdex.com. Then so miraculously the item was sent that very day. Hmmmm. The Revdex.com had nothing but complaints.
Never received item
This item was ordered Jan 3 2018.I have never received the item nor any correspondence concerning this. The money was taken out of my account that day but there is no info on how to contact them by phone. As of this writing 1-16-18 still have not received it. This is the biggest scam ever evidently. The website has nothing but complaints on it and none of them have received the product. I would like my money refunded back to me.
my money back since this is a big scam.
Hi ***! On behalf of our entire team, I would like to apologize for any frustration you have experienced with us here at FIXD. While we did plan for an increase in order volume for the holiday season, we were unfortunately low on our estimates. So, that probably why there was such delayed correspondence on our end. We value all of our customers and as a growing company, we are always looking for ways to improve.I apologize if this seems like a scam, but I can assure you that we are an honest and hardworking company. So, we thank you so much for your patience as we are a young, growing company and this is our first holiday season with a product that was ready for market.Fortunately, we were able to ship out your product on 1/15 with the UPS tracking number of ***. According to UPS, it should arrive 1/22. Please let know if there is anything else that we can do and we apologize for all of the frustration.
(The consumer indicated he/she DID NOT accept the response from the business.)Funny I never received any correspondence about your reasons until I contacted you and made a complaint to the Revdex.com. Then so miraculously the item was sent that very day. Hmmmm. The Revdex.com had nothing but complaints.
I purchased the product in November and then received an email that my order would be delivered in 15 days around December 1st. no product.
Tried to contact them, but they are unresponsive to my emails except they received it. I bought 3 of these for my kids, they got my money from my credit card. how do I get them to respond to me for a refund as I have read that the product doesn't work right anyway.
please refund me
Hi!
Thank you so much for your patience and I am so sorry for the inconvenience this has caused. FIXD would like to do everything to help in this situation!
Unfortunately, the package has already been shipped. According to UPS tracking number, ***, it will arrive 1/19.
So, you can either keep the package or we can send you the return information, in which case you would qualify for a full refund.
If you keep the package, we would be happy to take 10% off of your order for all the trouble you have been through.
If you would like to return it, FIXD is happy to issue you a prepaid shipping label to return your device(s). All you need to do to request a label is input your FIXD order number and zip code into the below link! Please make sure "GO-" precedes the digits of your order number.
Your order number is: #***
Prepaid shipping labels can be requested through the following link:
(The consumer indicated he/she ACCEPTED the response from the business.)
They shipped the same day the complaint was filed, we will look at the product and see if the service department will help with problems of the device like was read about on this site.
I purchased the product in November and then received an email that my order would be delivered in 15 days around December 1st. no product.
Tried to contact them, but they are unresponsive to my emails except they received it. I bought 3 of these for my kids, they got my money from my credit card. how do I get them to respond to me for a refund as I have read that the product doesn't work right anyway.
please refund me
Hi!Thank you so much for your patience and I am so sorry for the inconvenience this has caused. FIXD would like to do everything to help in this situation! Unfortunately, the package has already been shipped. According to UPS tracking number, ***, it will arrive 1/19. So, you can either keep the package or we can send you the return information, in which case you would qualify for a full refund.If you keep the package, we would be happy to take 10% off of your order for all the trouble you have been through.If you would like to return it, FIXD is happy to issue you a prepaid shipping label to return your device(s). All you need to do to request a label is input your FIXD order number and zip code into the below link! Please make sure "GO-" precedes the digits of your order number. Your order number is: #***Prepaid shipping labels can be requested through the following link:
(The consumer indicated he/she ACCEPTED the response from the business.)They shipped the same day the complaint was filed, we will look at the product and see if the service department will help with problems of the device like was read about on this site.
I ordered two of this company's product December 12th of 2017 and I realized it would not be delivered before Christmas but I have yet to hear from them nor will they reply to any of my emails or my Instagram's. I have tried calling them but they do not have a voicemail they keep referring you back to their email system of which they do not reply I only want a refund back for my order.They charged my credit card immediately after the transaction, yet cannot give me the respect of replying to my emails. I'd like a refund. Mmmny order # is:***
Product_Or_Service: FIXD device x2
Order_Number:
Refund Please refund my credit card.
I am sorry about any inconvenience, and we are very grateful for your interest in FIXD!
As a growing company, we are constantly looking for ways to improve. We appreciate any feedback you are able to provide us regarding your experience or reason for canceling your order.
Your order was cancelled January 10th, so you will receive an email shortly with the order cancellation and refund notification. It can take 3-5 business days for the refund to be processed.
Please let me know if there is anything else that I can assist with!
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did refund my money stating they got behind in orders during the Christmas period, it would've been fine if they would have communicated with me to update me about where my order was, but they did not do that.
I ordered two of this company's product December 12th of 2017 and I realized it would not be delivered before Christmas but I have yet to hear from them nor will they reply to any of my emails or my Instagram's. I have tried calling them but they do not have a voicemail they keep referring you back to their email system of which they do not reply I only want a refund back for my order.They charged my credit card immediately after the transaction, yet cannot give me the respect of replying to my emails. I'd like a refund. Mmmny order # is:***
Product_Or_Service: FIXD device x2
Order_Number:
Refund Please refund my credit card.
I am sorry about any inconvenience, and we are very grateful for your interest in FIXD!As a growing company, we are constantly looking for ways to improve. We appreciate any feedback you are able to provide us regarding your experience or reason for canceling your order.Your order was cancelled January 10th, so you will receive an email shortly with the order cancellation and refund notification. It can take 3-5 business days for the refund to be processed.Please let me know if there is anything else that I can assist with!
(The consumer indicated he/she ACCEPTED the response from the business.)The company did refund my money stating they got behind in orders during the Christmas period, it would've been fine if they would have communicated with me to update me about where my order was, but they did not do that.
Did not receive items ordered
We placed an order for 3 fixd monitors. Our credit card has been billed but the items have not been delivered. If you call, they say please send email. There has been response to email.
Just want our money returnef
Hi ***! I apologize for all of the frustration. In looking at your request, I could not find your e-mail on file. Can you please provide the order number of the e-mail you used to make the purchase?
In the mean time, if the item has arrived and you would like to return it for your money back, feel free to fill out this prepaid shipping label.
All you need to do to request a label is input your FIXD order number and zip code into the below link!
If your order number begins with GO, use the following link:
Please make sure "GO-" precedes the digits of your order number.
Prepaid shipping labels can be requested through the following link: ***
If your order begins with FIXD, use the following link: :
Please make sure "FIXD" precedes the digits of your order number.
Prepaid shipping labels can be requested through the following link:***
The FIXD team would also appreciate if you would fill out this short survey regarding the reason for your return:
***
Thanks and have a great rest of your day!
(The consumer indicated he/she ACCEPTED the response from the business.)
Once I started this process, we were informed that product shipped. I guess we will keep item and ship them on to the people we bought them for. Two were for our kids who were home for Christmas. We will send them on to Kentucky and Idaho
Did not receive items ordered
We placed an order for 3 fixd monitors. Our credit card has been billed but the items have not been delivered. If you call, they say please send email. There has been response to email.
Just want our money returnef
Hi ***! I apologize for all of the frustration. In looking at your request, I could not find your e-mail on file. Can you please provide the order number of the e-mail you used to make the purchase?In the mean time, if the item has arrived and you would like to return it for your money back, feel free to fill out this prepaid shipping label. All you need to do to request a label is input your FIXD order number and zip code into the below link! If your order number begins with GO, use the following link: Please make sure "GO-" precedes the digits of your order number.Prepaid shipping labels can be requested through the following link: ***If your order begins with FIXD, use the following link: :Please make sure "FIXD" precedes the digits of your order number.Prepaid shipping labels can be requested through the following link:***The FIXD team would also appreciate if you would fill out this short survey regarding the reason for your return:***Thanks and have a great rest of your day!
(The consumer indicated he/she ACCEPTED the response from the business.)Once I started this process, we were informed that product shipped. I guess we will keep item and ship them on to the people we bought them for. Two were for our kids who were home for Christmas. We will send them on to Kentucky and Idaho
Ordered the FixD product. They informed me 3 weeks after I ordered that the product would not be shipped to me till November of 2018 after I have ordered the product on December 15, 2017. I was suppose to get this before Christmas. I emailed them back informing them that I want a full refund and I do not want the product. I have not heard from them since. I was finally able to get a telephone number off PayPal and no answer. I had to escalate this to PayPal due to lack of communication and no response after I demanded my money back. Horrible customer service and company. I do not recommend this company to anyone. all I want is my money back and they are taking their time with this and I am starting to get worried if I ever will get my money back.
***
They took my money out of the bank immediately.
Thank you so much for reaching out ***. As a growing company, we really appreciate yourfeedback.I would like to apologize for any inconvenience and we are sorry for all of your frustration. We certainly would never keep a customer waiting for that long and we are so sorry for the confusion. We reached out to you and hopefully we can clear this up.