FIXD Automotive Reviews (%countItem)
FIXD Automotive Rating
Address: 75 5th St NW Ste 2190, Atlanta, Georgia, United States, 30308-1036
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I have not received my items. I ordered 2 FixD on December 13th. They took my money immediately; but, I have yet to receive my purchase. I couldn't find a phone number for them on their website. But, I saw the number listed here. I tried calling several times and kept getting a message to email them. So, I did. I told them to cancel my order.
Ordered the FixD product. They informed me 3 weeks after I ordered that the product would not be shipped to me till November of 2018 after I have ordered the product on December 15, 2017. I was suppose to get this before Christmas. I emailed them back informing them that I want a full refund and I do not want the product. I have not heard from them since. I was finally able to get a telephone number off PayPal and no answer. I had to escalate this to PayPal due to lack of communication and no response after I demanded my money back. Horrible customer service and company. I do not recommend this company to anyone. all I want is my money back and they are taking their time with this and I am starting to get worried if I ever will get my money back.
***
They took my money out of the bank immediately.
Thank you so much for reaching out ***. As a growing company, we really appreciate yourfeedback.I would like to apologize for any inconvenience and we are sorry for all of your frustration. We certainly would never keep a customer waiting for that long and we are so sorry for the confusion. We reached out to you and hopefully we can clear this up.
I have not received my items. I ordered 2 FixD on December 13th. They took my money immediately; but, I have yet to receive my purchase. I couldn't find a phone number for them on their website. But, I saw the number listed here. I tried calling several times and kept getting a message to email them. So, I did. I told them to cancel my order.
I ordered 2 units at the end of November 2017 for Christmas gifts. I was advised, via email, that the units were shipped on December 15th. I have not received anything yet. I have emailed them numerous times and even tried calling their number (that I had to hunt down because they do not advertise it)... Still waiting for the units.
Not happen with the lack of service. Lack of product.
I ordered 2 units at the end of November 2017 for Christmas gifts. I was advised, via email, that the units were shipped on December 15th. I have not received anything yet. I have emailed them numerous times and even tried calling their number (that I had to hunt down because they do not advertise it)... Still waiting for the units.
Not happen with the lack of service. Lack of product.
Emails ignored, no viable phone number
I need to return my order. I've looked extensively & there is no customer support phone number & several addresses. The package did not have any info in it, nor a return label. Both issues are quite aggravating. I've emailed several times, & my emails have been ignored. My credit card company has been notified.
Full refund, return shipping label / costs
Hello,
I'm very sorry for the delay in responding to your emails! We are receiving mass amounts of emails and messages from customers and we are trying to respond to all of them promptly. We see that you have sent the package back to us. Once we receive it, we will be able to refund you. The refund process takes around 3-5 business days to complete. We appreciate your patience in regards to this. If there is anything else you need, please contact us at [email protected].
Thanks,
FIXD
(The consumer indicated he/she DID NOT accept the response from the business.)
Tracking CLEARLY shows the return package was delivered to fixd. USPS tracking number ***. I've emailed several times in the past week & have had NO RESPONSE. No acknowledgement of return, no refund. POOR customer service is driving people away in droves.
FIXD is happy to issue you a prepaid shipping label to return your device(s). All you need to do to request a label is input your FIXD order number and zip code into the below link! Please make sure "GO-" precedes the digits of your order number.
Prepaid shipping labels can be requested through the following link: ***
The FIXD team would also appreciate if you would fill out this short survey regarding the reason for your return:
***
Thanks and have a great rest of your day!
I ordered the product for $88 on 12/18/17 and I haven't rec'd anything. They have no phone # on their website.
I ordered 2 units for $88 total on 12/18/17. They immediately charged my credit card. Upon payment, I received an automated email that said it was on backorder and would take another 15 days. 15 days has come and gone and I still have no product and they will not communicate as to the status of my order. I wrote to them last week and got no response. I emailed them today to cancel the order and to request a credit ASAP.
I want a full refund of $88 ASAP on my credit card.
Hello,
Your order was cancelled on January 4. The refund process takes around 3-5 business days. We are unable to speed up the refund process because multiple entities are involved with the refund process. We have refunded you from our side. Now your banking institution must process the refund for the refund to be placed into your account. We are very sorry about the delay! We appreciate your patience in receiving your refund. If you do not receive your refund by January 11, please contact your banking institution about the delay!
Thanks,
FIXD
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund. Thank you very much.
Emails ignored, no viable phone number
I need to return my order. I've looked extensively & there is no customer support phone number & several addresses. The package did not have any info in it, nor a return label. Both issues are quite aggravating. I've emailed several times, & my emails have been ignored. My credit card company has been notified.
Full refund, return shipping label / costs
Hello,I'm very sorry for the delay in responding to your emails! We are receiving mass amounts of emails and messages from customers and we are trying to respond to all of them promptly. We see that you have sent the package back to us. Once we receive it, we will be able to refund you. The refund process takes around 3-5 business days to complete. We appreciate your patience in regards to this. If there is anything else you need, please contact us at [email protected],FIXD
(The consumer indicated he/she DID NOT accept the response from the business.)Tracking CLEARLY shows the return package was delivered to fixd. USPS tracking number ***. I've emailed several times in the past week & have had NO RESPONSE. No acknowledgement of return, no refund. POOR customer service is driving people away in droves.
I ordered the product for $88 on 12/18/17 and I haven't rec'd anything. They have no phone # on their website.
I ordered 2 units for $88 total on 12/18/17. They immediately charged my credit card. Upon payment, I received an automated email that said it was on backorder and would take another 15 days. 15 days has come and gone and I still have no product and they will not communicate as to the status of my order. I wrote to them last week and got no response. I emailed them today to cancel the order and to request a credit ASAP.
I want a full refund of $88 ASAP on my credit card.
Hello,Your order was cancelled on January 4. The refund process takes around 3-5 business days. We are unable to speed up the refund process because multiple entities are involved with the refund process. We have refunded you from our side. Now your banking institution must process the refund for the refund to be placed into your account. We are very sorry about the delay! We appreciate your patience in receiving your refund. If you do not receive your refund by January 11, please contact your banking institution about the delay!Thanks,FIXD
(The consumer indicated he/she ACCEPTED the response from the business.)I received the refund. Thank you very much.
Failure to deliver as promised.
The item was ordered on Dec 11th and was guaranteed delivery by Dec 21st. I still have not received item. After numerous email attempts to resolve the situation, I was assured it was shipped on Dec 16th. However after doing some checking, a shipping label was PRINTED on the 26th but the package was not turned over to UPS, even as of the 2nd of January. I have made numerous attempts to reach a live person via telephone to rectify this situation but each time am greeted by a voicemail. ADAM BLACK seems to be the one answering emails if they get answered at all. Offering at 10%^ for my patience. My patience has wore out!
I want a full, expedited refund. You were quick to charge my account, be just a quick to refund!
Hello,I am so sorry for all of the inconveniences and I can see how frustrating this is for you. We do apologize for all of the frustration and will work with you to resolve this issue. Our policy is to refund the consumer when we get the device sent pack to us!FIXD is happy to issue you a prepaid shipping label to return your device(s). All you need to do to request a label is input your FIXD order number and zip code into the below link! Please make sure "FIXD" precedes the digits of your order number.Your order number is:***Prepaid shipping labels can be requested through the following link: ***The FIXD team would also appreciate if you would fill out this short survey regarding the reason for your return:***Thanks and have a great rest of your day!
Failure to deliver as promised.
The item was ordered on Dec 11th and was guaranteed delivery by Dec 21st. I still have not received item. After numerous email attempts to resolve the situation, I was assured it was shipped on Dec 16th. However after doing some checking, a shipping label was PRINTED on the 26th but the package was not turned over to UPS, even as of the 2nd of January. I have made numerous attempts to reach a live person via telephone to rectify this situation but each time am greeted by a voicemail. ADAM BLACK seems to be the one answering emails if they get answered at all. Offering at 10%^ for my patience. My patience has wore out!
I want a full, expedited refund. You were quick to charge my account, be just a quick to refund!
Hello,
I am so sorry for all of the inconveniences and I can see how frustrating this is for you. We do apologize for all of the frustration and will work with you to resolve this issue. Our policy is to refund the consumer when we get the device sent pack to us!
FIXD is happy to issue you a prepaid shipping label to return your device(s). All you need to do to request a label is input your FIXD order number and zip code into the below link! Please make sure "FIXD" precedes the digits of your order number.
Your order number is:***
Prepaid shipping labels can be requested through the following link: ***
The FIXD team would also appreciate if you would fill out this short survey regarding the reason for your return:
***
Thanks and have a great rest of your day!
I ordered their diagnostic tool on 12/8 and it didnt even SHIP until 12/20. It was guaranteed before Christmas, but that didn't happen. So the date became 12/28. Well it's 12/28 and it's still not here. The only response I received from customer service was 'sorry, we got a lot of orders, but we will extend the return policy to a whopping 30 days.? I was never informed of any shipping issues or problems with the order. They certainly took my money fast enough, but did not provide the product.
Product_Or_Service: Vehicle Diagnostic To
Finish the job I would like the device to be sent via overnight mail, with tracking number.
We deeply apologize for any inconveniences. We have had a huge wave of shipments due to the holiday season. We have followed the client's desires and shipped the package with the following tracking number ***. It should arrive 1/16. We are more than happy to offer a refund as well!
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response. I will accept the refund as well. Thank you.
I ordered their diagnostic tool on 12/8 and it didnt even SHIP until 12/20. It was guaranteed before Christmas, but that didn't happen. So the date became 12/28. Well it's 12/28 and it's still not here. The only response I received from customer service was 'sorry, we got a lot of orders, but we will extend the return policy to a whopping 30 days.? I was never informed of any shipping issues or problems with the order. They certainly took my money fast enough, but did not provide the product.
Product_Or_Service: Vehicle Diagnostic To
Finish the job I would like the device to be sent via overnight mail, with tracking number.
We deeply apologize for any inconveniences. We have had a huge wave of shipments due to the holiday season. We have followed the client's desires and shipped the package with the following tracking number ***. It should arrive 1/16. We are more than happy to offer a refund as well!
(The consumer indicated he/she ACCEPTED the response from the business.)I appreciate the response. I will accept the refund as well. Thank you.
Ordered the product two weeks before Christmas, was promised 3-7 day shipping nothing yet and its January 1st these people are thieves, DONT TRUST OR ORDER ANYTHING FROM THEM
Ordered the product two weeks before Christmas, was promised 3-7 day shipping nothing yet and its January 1st these people are thieves, DONT TRUST OR ORDER ANYTHING FROM THEM
Don't order from the FIXD website - order from Walmart or Amazon where you can actually get your product delivered as promised. Ordered 3 from website special on Dec 8, 2017, promised delivery Dec 14. On Dec 14 received email from "CEO John G" stating they oversold and delivery would be Dec 24. On Dec 20 received email that order had shipped. On Dec 27, I emailed asking where my product was, as tracking they had provided on 20th showed no movement. 2 1/2 hrs after my email, tracking showed it left their warehouse in Morrow, GA. Today, Dec 29, tracking shows UPS service they use sent it from Morrow to Atlanta to Tallahassee, FL to Orlando, FL and it is now on way to the POST OFFICE TO BE MAILED FROM ORLANDO!! If they had just MAILED it from Morrow, GA, I would have had it in Ray City, GA by now!! I ordered 1 from Walmart on Dec 8 and received as promised on Dec 14.
Don't order from the FIXD website - order from Walmart or Amazon where you can actually get your product delivered as promised. Ordered 3 from website special on Dec 8, 2017, promised delivery Dec 14. On Dec 14 received email from "CEO John G" stating they oversold and delivery would be Dec 24. On Dec 20 received email that order had shipped. On Dec 27, I emailed asking where my product was, as tracking they had provided on 20th showed no movement. 2 1/2 hrs after my email, tracking showed it left their warehouse in Morrow, GA. Today, Dec 29, tracking shows UPS service they use sent it from Morrow to Atlanta to Tallahassee, FL to Orlando, FL and it is now on way to the POST OFFICE TO BE MAILED FROM ORLANDO!! If they had just MAILED it from Morrow, GA, I would have had it in Ray City, GA by now!! I ordered 1 from Walmart on Dec 8 and received as promised on Dec 14.
Ordered the FixD product. I have not heard from them since. No delivery information. No contact number to get a hold of them.
***
They took my money out of the bank immediately.
Refund
Hello ***,
I am so sorry about that! We have actually already shipped out your order. I know it was delayed but we have been reaching out to everyone to let them know about our delays on shipping times. I went ahead and posted your tracking information below:
***
Please contact us at *** if you wish to speak to an associate or email us at ***. We are happy to help!
We will be happy to send you a return label if you wish to return the sensor for a full refund. We offer a 30 day money back guarantee after the date the order has been delivered. Again, please contact us at *** if you have any questions or wish to receive a return label!
Thanks,
The FIXD Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a return label. They have not contacted me. I have two days until Christmas.
Hello,
On behalf of the whole FIXD team, I want to personally apologize for the delay in receiving your order. I have checked your address and found that it was entered differently and that may be the reason why you were unable to receive your sensor. It might have been delivered to a different address. Again, I'm very sorry about that.
I have just refunded your order. You should receive a refund confirmation email from us. The refund process takes around 3-5 business days to complete. If you don't receive your refund by then, please contact AmazonPay about the delay. If you need any more help, please contact us at ***! Have a nice day!
Thanks,
FIXD
(The consumer indicated he/she ACCEPTED the response from the business.)
I received refund. Thank you.
Ordered the FixD product. I have not heard from them since. No delivery information. No contact number to get a hold of them.
***
They took my money out of the bank immediately.
Refund
Hello ***,
I am so sorry about that! We have actually already shipped out your order. I know it was delayed but we have been reaching out to everyone to let them know about our delays on shipping times. I went ahead and posted your tracking information below:
***
Please contact us at *** if you wish to speak to an associate or email us at ***. We are happy to help!
We will be happy to send you a return label if you wish to return the sensor for a full refund. We offer a 30 day money back guarantee after the date the order has been delivered. Again, please contact us at *** if you have any questions or wish to receive a return label!
Thanks,
The FIXD Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a return label. They have not contacted me. I have two days until Christmas.
Hello,
On behalf of the whole FIXD team, I want to personally apologize for the delay in receiving your order. I have checked your address and found that it was entered differently and that may be the reason why you were unable to receive your sensor. It might have been delivered to a different address. Again, I'm very sorry about that.
I have just refunded your order. You should receive a refund confirmation email from us. The refund process takes around 3-5 business days to complete. If you don't receive your refund by then, please contact AmazonPay about the delay. If you need any more help, please contact us at ***! Have a nice day!
Thanks,
FIXD
(The consumer indicated he/she ACCEPTED the response from the business.)
I received refund. Thank you.
I had recieved my FIX'D over a month ago and had trouble setting up the sensor. I am a grandma and do not keep up with technology, so I had a hard time with how to get the app on to my phone. I had to call their support number for help, and they were wonderful! I spoke with Colleen on the phone and she was very nice and helped me to set up the App on my phone. I do not do apps often so I needed the help! It was so nice to speak to that girl and she was patient with me and staid on the phone with me until I had it all set up. Great job! Thanks for helping out an old lady.
Thank you so much for the kind comment. We are always happy to help!