FIXD Automotive Reviews (%countItem)
FIXD Automotive Rating
Address: 75 5th St NW Ste 2190, Atlanta, Georgia, United States, 30308-1036
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I had recieved my FIX'D over a month ago and had trouble setting up the sensor. I am a grandma and do not keep up with technology, so I had a hard time with how to get the app on to my phone. I had to call their support number for help, and they were wonderful! I spoke with Colleen on the phone and she was very nice and helped me to set up the App on my phone. I do not do apps often so I needed the help! It was so nice to speak to that girl and she was patient with me and staid on the phone with me until I had it all set up. Great job! Thanks for helping out an old lady.
Thank you so much for the kind comment. We are always happy to help!
After Emailing Request for Assistance Have Received 199 auto-reply emails from Company.
I emailed the companies support address on August 25th indicating that I had a problem syncing one of their devices to my car. Between August 25th at 7:32 PM and August 27th at 4:45 AM I have received 199 auto-response emails from the company. Their system keeps regenerating requests for assistance on my one request and then I get auto-responses from various people at the company. The company does not answer their telephone but gives a message to email their website support (which is what started this whole nightmare). They do not have an option to leave a telephone voice message. If am so frustrated that I am now saving all of the auto-responses and considering if there are any legal options to this companies filling my email box with their stupid auto-responses. Can Revdex.com possibly resolve this issue since the company cannot be contacted by me to resolve?
I would like for this company to fix whatever is causing their IT System to keep generating these auto-response emails.
I am so sorry for the email inconvenience! We had a problem with our helpdesk over the weekend where it would automate tickets over and over again. We have resolved this issue so you shouldn't be getting any more automated emails from us. Can you please send us your phone number so we can contact you directly? Again, we are really sorry for all the inconvenience that you have gone through!
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered the diagnostic code reader from them and found out shortly after that it would not work with my Diesel engine. I emailed them and got a quick reply from Gabriella that the order had been cancelled. Later I received an email saying the item had been shipped!! I again emailed them asking why it was shipped, and got an email from *** saying to use it and he quoted their 30 day money back guarantee. No further emails where answered by them, and my wife picked it up from the post office instead of refusing it!! Now I will be out shipping charges and the duty she paid if I can return it, but I can't stop the credit card payment because I received it. Fixd will not reply to my emails to tell me how to get my money back. Their Facebook page has many comments describing the same situation I am having with them, and they do not respond on Facebook either!!!
Product_Or_Service: Fixd OBD-11Sensor
Order_Number: GO-XXXXXX
Refund I want to be able to return this unopened item and get my money back!
Resolved
The unit arrived very late, once it arrived it didn't work. I have attempted to reach the company via email for close to 30dys to no avail.
7/3/2017 original purchase date- 89.99 for 2 units
order #XXXXX- Paid via credit-card
I would like to keep the unit and just have the app assistance so it can work. If not I want my money back.
Hello,We are so sorry about the delays! Someone from the support team reached out yesterday, and left our phone number for you. We are happy to help over the phone or over email!Thanks,FIXD
(The consumer indicated he/she DID NOT accept the response from the business.)I am in the process of trying to reach them to get the issue with the app corrected. I did ask that they call me directly on several emails so that we would not play phone tag, but they have not. Cell number is XXX-XXX-XXXX. I will attempt to call themon 8/4/2017 in the Am so that this issue can be closed.
Order #FIXDXXXXX ordered in May, shipped in June and tracking say UPS was notified. UPS does not recognize the tracking #
Order #FIXDXXXXX, tracking#XXXXXXXXXXXXXXXXXXXXXXXXXX, purchase date May 28, 2017 18:10:01 PDT, shipped date June 27, 2017, I have communicated with all the reps on your list.
Delivery of product or refund of purchase price.
Hello,The order is on the way! Someone from customer support has reached out to notify of the redelivery of your order. The estimated delivery is August 5th!Thanks,FIXD
(The consumer indicated he/she ACCEPTED the response from the business.)If the package is shipped and arrive on the 5th as stated I am satisfied
I purchase this Gadget call FIXD, This is a scam, they stated that when you plug this gadget into the your car, that it runs a auto diagnostic telling was wrong with your car from the engine check light to a faulty gas cap. Then they state that you should always take your car to professional. When I call the support number no one answers either phone numbers. I have email them for a ( R/A ) return authorization no response. I waited two and half weeks to be Scam.
Order_Number:
Refund I want a Refund
Hello ***, I am so sorry for the frustration that we have caused you! You will be receiving a return label within the hour to return the product back to us. As soon as we receive the product in hand, we are happy to issue a full refund! Our phone hours are from 9:00-5:00pm EST and we have a customer support team member on call Monday thru Friday. If you gave us a call during those hours I do apologize we missed you- we were likely helping another customer! Again, I am sorry for the frustration that we have caused you. I will be on the lookout for your return back to the office for an immediate return. Thanks
(The consumer indicated he/she ACCEPTED the response from the business.)I was issued a refund, that's all I wanted
I ordered their product mid may 2017 16th or close after waiting a month an a half for it to be shipped I received weekly emails from their CEO saying they were on back order and having supply issues from the manufacturer and they would happily refund if I didn't want to wait I'm patient so I waited. Now after a month and a half of waiting I finally get an email with a tracking number. This was supposedly delivered to me according to the tracking number. However it doesn't show my apt number so there is nothing I can see that shows where exactly this was delivered. I have exhausted all efforts on my end. I HAVE NOT received any product I have ordered from this company. I have checked with my apartment office three times on separate days within the week it was allegedly delivered and they have checked each time with no package being delivered to them. USPS does not deliver packages to doorsteps in my apartment but for good measure I have checked around my door and hallway which is by the way not accessible by non residents it's RFID card scanner controlled entry and USPS only has a pin code for the automotive gates for the mailboxes. Again my apartment is a separate gate from those. I have gone to the post office I have even spoken with my mail deliver driver no one can tell me where this had been supposedly delivered I.E. leasing office mailbox doorstep. In between speaking with the post office and then my delivery driver I emailed the company in question "FIXD" advising them of this is what I know that it shows delivered but was not received and to inquire about if this was insured so that I could possibly start a claim to have this replaced. The response I got was our records show it was delivered....I told them this in the email and this was not helpful or customer service. I have since not had a response despite sending two more emails advising that I paid for products not received. According to Revdex.com this has happened a lot and also from their FB pa
Product_Or_Service: UBD2 reader
Order_Number: FIXDXXXXX
Refund Seeing as how 1 I have not to this day received products that I purchased. 2 I have not had adequate customer service to assist in the resolution of the problem of my delivery not being received. 3 This according to the Revdex.com website and the companies own Facebook page is an emmense ongoing problemissue and seems to border on fraudscam I want a refund. I have spent not only money at this point but time and effort.
Hello,
We are so sorry for any frustration that we have caused. We have issued a full refund, which should be processed shortly.
Thanks,
FIXD
After dispute had been closed with my credit card, merchant has recharged my card due to providing them with tracking information which shows delivery. In original dispute I attested that the tracking shows delivery, however I HAVE NOT received their product! I have checked mailbox, doorfront, and leasing office and no one has received this item in question. Item is lost/stolen. Merchant has had zero effectiveness in solving items lost or stolen in transit! As I have paid for merchandise I have not received I wish a refund!
(The consumer indicated he/she DID NOT accept the response from the business.)
False. PayPal ichargeback complaint was filed first but they ruled in less than 8 hours on the merchant side due to their ability to provide proof of tracking. In every complaint I have filed I have never once rebutted the fact that tracking shows delivered, althoug tracking shows delivered I have not indeed received this product! Since PayPal ruled in less than a few hours on the merchant side and closed their case I filed with my credit card carrier, they actually did dispute this charge and issued a chargeback with a credit to my account. They mailed a letter and issued a refund dated 7/25 as merchant failed to respond.
This however has been reversed as of 8/16 as they issued another letter stating they do not have the authority to continue to pursue the credit from the merchant as they have finally responded and provided proof of tracking showing delivery. since proof of delivery indicates services were provided to cardmember, the goods and services were received in their entirety by cardmember so cardmember or authorized representative the obligation to cardmember has been met. They have recharged my credit card as a result and recommend if I still seek a refund to dispute with merchant directly. trackkng may show delivery but I have not received these products nor has my leasing office. As far as the above response that is a lie PayPal cannot say how long credit card issuer will take as they are not the credit issuer, and they have already ruled as merchant has fought this chargeback. Another lie is about merchant attempting to resolve issue but unable to, the only thing merchant has done is fought to keep the money consumers have paid for items they first waited 2 month to receive but still 4 months later have not. Due time is an unacceptable response, again I am going on 5 months without product/refund/replacement. As far as disputing directly with merchant they are unresponsive to consumers which is why I filed chargeback with PayPal first, my credit issuer second and now a complaint with the Revdex.com. As a result policies of both PayPal and American Express are of proof of delivery are shown they rule with merchant and those cases have been closed with no resolution.
The last communications I had with merchant were 6/29 asking since delivery showed 6/24 and no one has seen package including leasing office and myself was package insured? "***" replied 7/4 that package was delivered. That's it, didn't respond to initial question just said it was delivered. I responded 7/4 (same day) advising that although it shows delivered I have in fact not received and would like my initial question answered as well as since I paid nearly &100.00 for product I would like either a refund or the product I ordered. To date I have yet to receive a response from merchant. Which lead me to file complaints with PayPal, credit issuer and the Revdex.com. Credit issuer did initially side with me and Merchant sent email 8/3 showing order cancelled but has since provided tracking to credit issuer and they have reversed their decision as of 8/16.
I want a refund for products ordered but have not received! Initially I would have settled for receiving products or replacements but since merchant has now been such a pain to communicate with I would rather not receive products as if any other issues arose I would then be stuck waiting for them to respond or for their obvious lack of concern for matters. I feel this response is nothing more than stall tactic as all financial institutions have closed their cases and merchant has recharged me for products I have not received.
We are very sorry about all of this, and we have tried again today to issue a refund, but we are still unable to do so because of the chargeback. The bank will need to be contacted to make sure everything has been cleared. We will be very to happy to issue a refund, but we are still unable to do so at this time.
I ordered one FIXD deviceorder # FIXDXXXXX. This product has never been received and when contacted the company does not give me satisfactory explanations. They e-mailed me a tracing number. No movement on item. I would like my money back.
Order_Number: FIXDXXXXX
Refund Credit to my credit card.
Never received
Purchased on 5/3/2017 with no indication product was out of stock. Received an email on 5/5/2017 stating it was out of stock stating it would ship in 2-3 weeks. Received additional email on 5/12 stating still working on production. Received next email on 5/20 stating another 3-4 days. Received next email on 5/26 stating it would ship in the next 5 days. Last email received was 6/19 (long 5 days) stating my order was on its way with a tracking number provided. Continuous tracking of the order shows it was never sent. I contacted the support email address provided on 7/4 with explanation that it had never received. I received an auto reply email on 75 stating they received the email and would check into my request. Product has still not shipped.
Full refund
Hello ***, My name is *** and I am the lead of our Customer Support team here at FIXD. I wanted to first apologize for the experience you have had with us. I completely understand your frustration, and while it is no excuse but we have had a large number of inquiries in the past few months thus we are trying to handle them as best we can. I can confirm that your order has been refunded in full since July 10th.Please let me know if there is anything else that I am able to assist with! Thanks, ***@FIXD
Ordered this unit and paid through Pay Pal and to date have received nothing by emails explaining why unit was not shipped. I want refund
Ordered the product and paid through PayPal and item has never been shipped, I do not want this product and have requested my money back without response. If this is the service before delivery what will it be like if I had received the product and needed a question answered. I believe this company is a scam and I want my money back.
I do not want this product any longer I have waited to long for delivery and feel I have been riped off, only want my money back.
Today I received the FIXD unit close the case
This company has lied to me on multiple occasions. When I first ordered the obd2 scanner I received an email from the CEO that it was on back order 3-4 weeks. I really didnt care how long it took. After several weeks I received another email from the CEO that stated my product was done waiting for shipping. Over a week goes by and I have received no email about tracking like promised. I email him and he tells me the same thing when I first ordered it. Its on back order and it will take several weeks before they have anymore. I was furious and fired off a nasty email. He responded that I could get 20 back or a refund. I opted for a refund. He emailed me stating my order was canceled and I would recieve my refund the next day. 3 days go by and instead of getting my refund he told me I was getting I got a shipping label. I emailed him saying I wanted a refund and you rold me I was getting one. His response was that the product has already shipped and I will have to wait for them to send
Product_Or_Service: OBD2 Scanner
Order_Number:
Refund I would like a full refund and ill be more then happy to send their product back.
Hello***, I am so sorry for this communication gap but I can confirm that your order was refunded in full on July 19th. Please reach out to *** if you have any additional questions! Thanks
I NEVER ordered their product They e-mailed me TWO TIMES saying"my"product was on its way. I REPLIED THAT I NEVER ORDERED ANYTING
YET,package came.
I have NO information: NO receipts, NO payment info, NO NOTHING.
I received 2 e-mails saying "my" order was on its way. I replied TO EACH E-MAIL that I DID NOT order ANYTHING from them. They didn't reply.
Nevertheless, yesterday, a package was delivered to my name at my address.
I looked them up on the web. Couldn't find a real web site. I phoned them today at the number you had listed on your Revdex.com website.
A message answered with a totally different phone number saying that the number was all filled up and that you couldn't leave any message.
I opened up the package carefully and inside found 2 little boxes with FIXD on each.
I did not open the packages.
NOTHING ELSE WAS IN THE PACKAGE. NO RECEIPTS.
NOTHING.
I HAVE NEVER HEARD of this company.
I CERTAINLY NEVER ORDERED ANYTHING FROM THEM.
IT's SCARY THAT THEY KNOIW MY NAME AND ADDRESS AND PRESUMABLY MY CREDIT CARD/DEBIT CARD.
HELP.
SINCE I DO NOT KNOW THIS COMPANY, DID NOT ORDER ANYTHING FROM THEM, I WANT THEM TO REVERSE ANY AND ALL CHARGES AND TO LOSE MY PERSONAL INFORMATION FROM ALL THEIR RECORDS. THIS IS A CRIMINAL SCAM. THIS COMPANY SHOULD BE STOPPED. HOW DARE THEY?
Hello ***, I want to assure you that FIXD is a real company who value each and every one of our customers. I was able to look up your order and see that this order was paid for on Amazon Pay. We are happy to issue a full refund as soon as the sensors are sent back to us. I will ensure that a return label is sent to you by the end of today and will be on the lookout for your return. I would be happy to help over the phone tomorrow, please give us a call tomorrow from 9-5 EST at XXX-XXX-XXXX.Again, I apologize for this and look forward to hearing from you!Thanks, *** Please
All I know, May 23, 2017 have purchase Auto Emissions Testing product and after receiving a few e-mails from The Principal to say it is in transit and it will be shipped in a few days. Up to today June 28, 2017 I still have not received the product, and also was charged the Amount of $64.00, why? My opinion we should only be charged when this item has been shipped!!
Some How, lost interest in receiving this product and FIXD AUTOMOTIVE INC..is some how something to THINK about, before buying their product.
I made a purchase weeks ago and this company has no items to ship out there still selling item on there site I have the same excuse others are getting
Here is the emails I have recieved from this business for a device that pluggs in to you car.
The FIXD Sensor plugs into your vehicle and connects to the free FIXD app to help you understand your vehicle.
Compatible with iOS and Android devices.
Currently on back-order. Units will arrive in 3 weeks.
Ships from Atlanta, GA
***,
In an effort to keep you informed, I wanted to send an update on your FIXD order. We are currently experiencing a delay in production and are anticipating a slight delay on your order. I assure you we are doing everything to ensure the quality of our product while working to get it to you as quickly as possible.
To check on the status of your order, you can do so here:***
I completely understand that this is an inconvenience and on behalf of the whole team, I apologize for this delay. If you have any additional questions regarding your order reach out to someone on the support team at***
We are really excited for you to get your FIXD order and to help you better understand your car!
***
***,
I wanted to give you an update on your FIXD order. Production is going smoothly and our manufacturer is working hard to produce all of the FIXD Sensors for our order. We are planning for them to be finished soon so that they can be prepared for shipment. Once they have been shipped, we expect them to arrive to our fulfillment center in Atlanta in 4-6 business days.
Thank you so much for your patience in this. If you have any questions, please do not hesitate to reach out to me at ***
Thanks!
***
Hi ***,
I apologize for the delay. For the past few years, we have always had inventory in stock to ship orders out
immediately. Since the spike in sales, we have run out of inventory and are working around the clock to produce additional FIXD sensors to ship to customers.
It should take between 2-3 weeks before we are able to ship your order out to you. Just keep an eye out for
additional emails from me with more information regarding updates to your order.
***
From: Ebay mailto:***
Sent: 11 June 2017 1:11 AM
To: ***
Subject: Re: FIXD Order Update
I would like to know why is there not a notice on the website about this and what date this item will be in or expected to be in you should know this being the CEO, you should be halting sales till you get your supply back up. I know your most likely legit but to let a customer buy a item then get a email that you basically don't have anything to ship out looks awful fishy to me
Sent from my iPhone
On Jun 7, 2017, at 6:39 PM, *** wrote:
A full refund
Hi***, On behalf of the whole FIXD team, we do sincerely apologize for the delays we are experiencing with shipments. We are working to ship out orders as quickly as we can! I can confirm that your order has been cancelled and fully refunded as of June 28th. Please let us know if there is anything else that the FIXD team can do for you! Sorry again!
(The consumer indicated he/she ACCEPTED the response from the business.)This site is still going strong if the company did not have product to sell in a timely manner then they should pull the site restock then start selling again. 3 to 4 week wait time is bull.
I ordered their product then got email advising me it was going to be delayed and that I could cancel my order. I then send them email saying I want to cancel they confirmed it and said okay and then decided to send their product anyway after numerous emails indicating I don39t want it and don39t want to be charged. I have their email confirming this also.
Refund I am sending their product back and want to make sure I am not charged for their product. I am going to advise my credit card to deny these charges also. Please contact this company FIXD Auotomotive owner *** and want an explanation of why he didn39t understand my desire to cancel and have no further contact with him. Very disappointed in his practices.
yes, they did agree to refund me my money, via paypal, and I returned their merchandise, unopened. so everything should be good. thanks.
Two of the FIXD products purchased with order processed and monies received 1 June 17. No delivery or response from Company. No way to trac order.
Several emails to company with no response. No phone number listed non existent . My order was for $88.00 and order #FIXD ***. Very disturbing that no means of contacting this company. If the issue cannot be resolved a refund would be appreciated.
As stated above, at this point, just a refund of purchase price of products. Simply due to the FACT there is no way to communicate with this company.
Hi ***, I am so sorry about that! I can confirm that your order is on the way. You should be receiving the order in the next few days. If you wish to receive a return label and send this back immediately for a full refund, give us a call ***. Sorry again that you had trouble reaching us!You can track your order:
(The consumer indicated he/she DID NOT accept the response from the business.)Just a weak apology for lack of back orders and still no method of tracking supposed order.
Paid for item, not received. Only received emails regarding delays. No response to my emails. Will not refund payment.
May 8, 2017 placed order online for automotive diagnostic interface. Order #FIXD51045. Paid through Pay Pay, Inc. the amount of $64.00. Pay Pal Transaction ID 9WF15145HM424524T. There has been no response to emails sent to business. I have received several emails from them regarding delay. The last was on 5/31/17 indicating shipment would be made within 5 days. As of this date no notice of shipment and no response to request for refund.
Refund of $64.00
To whom it may concern:The customer was alerted before purchase of delays due to backorder. Throughout the delay we reached out, sending several update and offering refund if the customer preferred to proceed that way. The customer's order was shipped out via USPS, tracking number
(The consumer indicated he/she DID NOT accept the response from the business.)Response is only half true. Delay dates were never met. Tracking number was provided ONLY AFTER complaint was filed. Item was NOT shipped when they stated it was. They are making it seem like they did everything right, however they on respond and act when threatened with a claim or other legal action. I finally did receive the item ordered.
DID NOT DELIVER PRODUCT I ORDERED ON 4/28
I ORDERED fixd auto on line on 4/28 they responded by say that they ran out of product but would have new shipment in 3 days and be sending as soon as they got new stock nothing since that communication I have tried to email them 5 different times since the first communication from them and have got no response from the besides that customer service "WILL REVIEW" when I made the order they said would be delivered 2-3 weeks I paid with it with a debt card or credit I paid the 88 dollars for get one plus one very disappointed in this site
if they cannot send the fixd immediatly! to refund my card the amount of 88 dollars, plus 20 dollars for inconvenious
To whom it may concern:The customer was initially notified of the delays due to backorder of our product and was sent weekly updates regarding the status of his order. The package was delivered on 6/9/17, the tracking number is *** via UPS.
Placed order on 05/22/17. Credit card charged. Received order #FIXDXXXXX. No product and company will not return email communication. No phone listed.
I placed order on 05/22/17. My credit card was charged. Received order #FIXDXXXXX. I have yet to receive my product and the company will not return email communication. No phone number is listed. Emails sent on 05/29, 05/30, 05/31, and 06/01.
I either want my product delivered within the next 7 days or I want a refund/my credit card debited.
They refunded my payment.
FIXD markets a device that inserted into the cars computer cnnection will post the cars system on you IPhone so you can tell what the problem is when a dash light comes on. I ordered 2 of the FIXD sensors $88.00, on April 28th. Some 10 days later I get an e-mail from *** saying they are out of stock but have an order coming soon from the factory. Sent him an e-mail on the 17th of May asking if there is a warranty, if not cancel my order ***. There is no customer service shown on their website or any phone number. I got no reply so sent second request to cancel my order on 18th. Have not heard anything from anyone at FIXD. Have read other complaints on their Facebook about unable to contact them and orders not being delivered. Very poor customer service, really not any service.
That why I want to file this complaint. ***
Product_Or_Service: automative OBD sensor
Order_Number:
Refund Credit my Visa they charge on April 28th of $88.00
I had sent them, with my 3rd request to cancel the order and make a refund, that I was filing a complaint with the Atlanta Revdex.com office. I think that got their attention. My Visa account was showing a credit of $88.00 last night Thanks for your helpPS: They indicated they will have inventory by mid to late June. I saw where others had entered their orders in early April, and were not getting any response from FIXD Automative.