FIXD Automotive Reviews (%countItem)
FIXD Automotive Rating
Address: 75 5th St NW Ste 2190, Atlanta, Georgia, United States, 30308-1036
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They refuse to offer a refund on an item that was not listed as discontinued or a sale item.
When I ordered the VIZR product, no where did it reference this as a discontinued or sale item. It also did not show any kind of discounted price, just the $39.99 price. When I shipped the product back, they refused to issue a refund. This was bought in March, so not holiday sale. I also did the RMA way before the 30-day limit.
I have screen shots of their website and nothing about a sale.
I just want a refund of the $39.99 I paid for the item.
Hello,
While we do clearly state on the buy page for the product and on all of our support documentation that there are no refunds for this product, we have made an exception and issued a refund for this order.
FIXD Automotive finally sent me a refund for the device in question. I Do't know if they did it after the complaint was filed or not, but either way, FIXD lived up to their agreement.
Fixd charged me for devices that were never delivered.
I ordered one Fixd automotive diagnostic device which was delivered. Fixd charged me two weeks later for two more devices I did not order.
I want a full $69.99 for items not ordered or delivered.
I am so sorry for the confusion! It looks like you checked out with the Premium Subscription. While we do not charge you immediately for that, we do charge you for the yearly subscription. Since your complaint indicates that you did not intend to purchase this, I have issued a refund for the order.
Please note that we cannot and will not charge you for something that you did not order. Your input of your credit card information is required for any transaction to be completed.
Fixd charged me for devices that were never delivered.
I ordered one Fixd automotive diagnostic device which was delivered. Fixd charged me two weeks later for two more devices I did not order.
I want a full $69.99 for items not ordered or delivered.
I am so sorry for the confusion! It looks like you checked out with the Premium Subscription. While we do not charge you immediately for that, we do charge you for the yearly subscription. Since your complaint indicates that you did not intend to purchase this, I have issued a refund for the order.
Please note that we cannot and will not charge you for something that you did not order. Your input of your credit card information is required for any transaction to be completed.
Fixd was advertised on Facebook they say , their device is 19.99 and as I was filling out the form , they advertised a buy one get one free!!
They ended up charging me 78.99!!! Not 19.99 as advertised!!!! And I have already sent them 3 emails!!!! They have no phone number to contact them!!! I have stated that I want the rest of my money!!!
I want my refund back!!!! Money returned!!!!
Hello! I can see in your order that you opted to take two different deals that we offer. You added the sensor to your account for $19.99, and then added the deal where you get a sensor 50% off if you buy a full priced sensor at $59. In total, you placed an order for 3 sensors. The amount charged is correct.
If you wish to receive a refund, please ship the sensors back that you do not want. We offer a 30-day money back guarantee on all sensors.
Fixd was advertised on Facebook they say , their device is 19.99 and as I was filling out the form , they advertised a buy one get one free!!
They ended up charging me 78.99!!! Not 19.99 as advertised!!!! And I have already sent them 3 emails!!!! They have no phone number to contact them!!! I have stated that I want the rest of my money!!!
I want my refund back!!!! Money returned!!!!
Hello! I can see in your order that you opted to take two different deals that we offer. You added the sensor to your account for $19.99, and then added the deal where you get a sensor 50% off if you buy a full priced sensor at $59. In total, you placed an order for 3 sensors. The amount charged is correct.
If you wish to receive a refund, please ship the sensors back that you do not want. We offer a 30-day money back guarantee on all sensors.
I cancelled my order just minutes after ordering, sent 4 emails requesting cancellation and no reply. Can't print out return slip as indicated on thei
Cancelled product. No reply. Can't print out return slip.
Refund of $19.99
Hello ***! We are so sorry about the delays. Our support team is very limited right now because of the crisis. We have indicated this in an automatic email as well. We ask for your patience as we try to work as diligently as possible. As for the return of your product, we have a 30-day return policy available to all fo our customers so I can assure you that a full refund will be issued as soon as possible. A return label will be issued today via email. Please contact our support team if you have any other questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
Would like to return item. Can't print out return label from website
I am sorry that you are still having trouble with the return label! To make sure you get your refund as fast as possible, I went ahead and issued it. Please reach back out to our support team so that we can help sort the printing issue out!
Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
Item wasn't sent back
I think there is some confusion here. A refund for your order has been issued as per your desired resolution that you submitted. If there are other outstanding issues, please contact our support team.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund accepted
An extra withdraw from my bank account of $103.60.
Order # FixdXXXXXX
A week After initial amount for sensor was removed, an additional amount of $103.60 was unknowingly removed from my account, one I did not authorize. Have attempted to contact company, or have them send me a return label as stated they would on their webpage, however no response of any kind. I'm simply trying to return their product for the full reimbursement as stated would be done if not happy with product. I'm even contacting the bank to have fee reversed.
Simply want my money back. I havent even opened the product so no reason for a nonrefund.
Hello ***! I am sorry about the delays. Unfortunately, our support team is limited due to the crisis, so we greatly appreciate your patience. I see that one of our agents has reversed the charge of $69.99 for the yearly Premium Subscription that you subscribed to at checkout. Unfortunately, in the emails you sent you did not request a return for the sensor itself, so we were unaware that was your intention. If you contact our support team again, they will gladly assist you with a return label.
An extra withdraw from my bank account of $103.60.
Order # FixdXXXXXX
A week After initial amount for sensor was removed, an additional amount of $103.60 was unknowingly removed from my account, one I did not authorize. Have attempted to contact company, or have them send me a return label as stated they would on their webpage, however no response of any kind. I'm simply trying to return their product for the full reimbursement as stated would be done if not happy with product. I'm even contacting the bank to have fee reversed.
Simply want my money back. I havent even opened the product so no reason for a nonrefund.
Hello ***! I am sorry about the delays. Unfortunately, our support team is limited due to the crisis, so we greatly appreciate your patience. I see that one of our agents has reversed the charge of $69.99 for the yearly Premium Subscription that you subscribed to at checkout. Unfortunately, in the emails you sent you did not request a return for the sensor itself, so we were unaware that was your intention. If you contact our support team again, they will gladly assist you with a return label.
I cancelled my order just minutes after ordering, sent 4 emails requesting cancellation and no reply. Can't print out return slip as indicated on thei
Cancelled product. No reply. Can't print out return slip.
Refund of $19.99
Hello ***! We are so sorry about the delays. Our support team is very limited right now because of the crisis. We have indicated this in an automatic email as well. We ask for your patience as we try to work as diligently as possible. As for the return of your product, we have a 30-day return policy available to all fo our customers so I can assure you that a full refund will be issued as soon as possible. A return label will be issued today via email. Please contact our support team if you have any other questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
Would like to return item. Can't print out return label from website
I am sorry that you are still having trouble with the return label! To make sure you get your refund as fast as possible, I went ahead and issued it. Please reach back out to our support team so that we can help sort the printing issue out!
Thanks!
(The consumer indicated he/she DID NOT accept the response from the business.)
Item wasn't sent back
I think there is some confusion here. A refund for your order has been issued as per your desired resolution that you submitted. If there are other outstanding issues, please contact our support team.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund accepted
Product did not work as advertised,have contacted company several times regarding return /refund,with 1 contact asking for more details. Otherwise hav
Diagnosed failed 02 sensor with no drop down menu with # or location.Diagnosed failed catalyst when in fact the problem was a misfire on # 3 cylinder
Am seeking a return of sensor and refund for same .As well as refund of cost of phone app to fun program
We are very sorry about the issues you have had contacting our company. I can verify that the first email we received was on March 2nd. We responded asking for more information and we did not hear back until recently.
Since you submitted your return request within the 30-day window, a return label will be emailed to you. Please print out the label and ship it back to us. Once the order is received in our office, we will issue a refund.
Product did not work as advertised,have contacted company several times regarding return /refund,with 1 contact asking for more details. Otherwise hav
Diagnosed failed 02 sensor with no drop down menu with # or location.Diagnosed failed catalyst when in fact the problem was a misfire on # 3 cylinder
Am seeking a return of sensor and refund for same .As well as refund of cost of phone app to fun program
We are very sorry about the issues you have had contacting our company. I can verify that the first email we received was on March 2nd. We responded asking for more information and we did not hear back until recently.
Since you submitted your return request within the 30-day window, a return label will be emailed to you. Please print out the label and ship it back to us. Once the order is received in our office, we will issue a refund.
Feb 25, 12:21 EST
I tried a 7 day FREE trial for two days and decided not to subscribe. I sent a email to Brad Williams on how to cancel my free trail. He sent me the instructions on how to cancel which I followed. Now 9 days later you charged me over $60 for a subscription. I would like that money returned.
I had the module plugged in for one night since then I have sent several emails and every time I get the runaround, they want something different each time. There is an easy solution, return the funds that they withdrew from my account.
There is an easy solution, return the funds that they withdrew from my account.
Hello! As we explained in our numerous emails, we are unable to find your subscription. Please contact our support team at ***@fixdapp.com with the order number for the subscription. Once we have that, we will honor our refund policy on our subscriptions and issue a full refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
Feb 25, 12:21 EST
I tried a 7 day FREE trial for two days and decided not to subscribe. I sent a email to Brad Williams on how to cancel my free trail. He sent me the instructions on how to cancel which I followed. Now 9 days later you charged me over $60 for a subscription. I would like that money returned.
I had the module plugged in for one night since then I have sent several emails and every time I get the runaround, they want something different each time. There is an easy solution, return the funds that they withdrew from my account.
There is an easy solution, return the funds that they withdrew from my account.
Hello! As we explained in our numerous emails, we are unable to find your subscription. Please contact our support team at ***@fixdapp.com with the order number for the subscription. Once we have that, we will honor our refund policy on our subscriptions and issue a full refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with another person who said that there visor didn't work and the company can't return that because they said that that was holiday pricing. I went back in and looked and looked and looked and it never said holiday pricing so I agree with everyone else saying that it is a scam it literally took me 22 emails to try to get this thing straightened out and then on the last email that guy writes me at 9:45 at night and says sorry but there's nothing we can do for you. So if you would like to be taken advantage of feel free and go buy all their products cuz you'll be completely disappointed and you will not get any help for merchandise authorization return. The only thing you're going to get from them is a run around and a *** of a headache. Please please please do not buy from them they are the worst company I've never seen customer service like that. I even told them I'm trying really hard not to write you a bad review but you need to help me out here, it was on deaf ears they got your money and you're screwed. I hope you have better luck than I did. I strongly advise you not to buy from fixd Automotive Inc. The representative I spoke to Brian was this helpful as a pile of warm dogs
t.
I agree with another person who said that there visor didn't work and the company can't return that because they said that that was holiday pricing. I went back in and looked and looked and looked and it never said holiday pricing so I agree with everyone else saying that it is a scam it literally took me 22 emails to try to get this thing straightened out and then on the last email that guy writes me at 9:45 at night and says sorry but there's nothing we can do for you. So if you would like to be taken advantage of feel free and go buy all their products cuz you'll be completely disappointed and you will not get any help for merchandise authorization return. The only thing you're going to get from them is a run around and a *** of a headache. Please please please do not buy from them they are the worst company I've never seen customer service like that. I even told them I'm trying really hard not to write you a bad review but you need to help me out here, it was on deaf ears they got your money and you're screwed. I hope you have better luck than I did. I strongly advise you not to buy from fixd Automotive Inc. The representative I spoke to Brian was this helpful as a pile of warm dogs
t.
Product purchased did not work as advertised. When trying to use equipment on a sunny day the glare prevented us from seeing the screen.
We purchased product Dec 20 at full price. It was a navigational tool which reflected the map from the phone onto the mirrored surface. Received product Dec 26. Tried product and it failed to work as advertised. We returned product and they received it Jan 6. We never heard back so we emailed several times. Finally they said it was a sale item and they would not refund my money. They offered to return us that product again! A product which we had a right to a refund according to the packaging we received. They even gave me a return label!
We want full refund of $45.00
Hello,
Our return policy, which can be found on our website, states that orders placed during a clearance sale cannot be returned for a refund. With that being said, we do apologize that we did not communicate this with you when the item was returned. Our records show that we did not receive the order in our office, but the tracking on the return does indicate that it was sent back to us.
Since there was clearly miscommunication in this process, we went ahead and issued a refund for the item. Please contact us at ***@fixdapp.com if you have any other questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally sent a phone number and we spoke to a representative. We had to tell them we were going to complain to state agencies regarding their practices. They finally offered a full refund, which we accepted.
Product purchased did not work as advertised. When trying to use equipment on a sunny day the glare prevented us from seeing the screen.
We purchased product Dec 20 at full price. It was a navigational tool which reflected the map from the phone onto the mirrored surface. Received product Dec 26. Tried product and it failed to work as advertised. We returned product and they received it Jan 6. We never heard back so we emailed several times. Finally they said it was a sale item and they would not refund my money. They offered to return us that product again! A product which we had a right to a refund according to the packaging we received. They even gave me a return label!
We want full refund of $45.00
Hello,
Our return policy, which can be found on our website, states that orders placed during a clearance sale cannot be returned for a refund. With that being said, we do apologize that we did not communicate this with you when the item was returned. Our records show that we did not receive the order in our office, but the tracking on the return does indicate that it was sent back to us.
Since there was clearly miscommunication in this process, we went ahead and issued a refund for the item. Please contact us at ***@fixdapp.com if you have any other questions.
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally sent a phone number and we spoke to a representative. We had to tell them we were going to complain to state agencies regarding their practices. They finally offered a full refund, which we accepted.
I bought the device last year and last month (January 2020) I was charged $69.99 to my Apple Card without my permission!
I was charged $69.99 to my Apple Card without me knowing it! I don't know what this is for?! I didn't ask for anything! I thought when you paid $70.00 for the device that was it! I can't pay $69.99 for nothing! I send a message and no respond! I just want the $69.99 removed from my account please! Thank you
My $69.99 refunded!
Hello! We are sorry for the confusion. It sounds like you signed up for the Premium features in the app. We do have a refund window so if you are within that, we would be happy to issue a refund. Unfortunately, I was unable to locate your premium purchase. Please contact our support team at ***@fixdapp.com with the email address on your purchase. Additionally, if you purchased this through the Apple app store, you will need to contact them since they are the payment processors.
I bought the device last year and last month (January 2020) I was charged $69.99 to my Apple Card without my permission!
I was charged $69.99 to my Apple Card without me knowing it! I don't know what this is for?! I didn't ask for anything! I thought when you paid $70.00 for the device that was it! I can't pay $69.99 for nothing! I send a message and no respond! I just want the $69.99 removed from my account please! Thank you
My $69.99 refunded!
Hello! We are sorry for the confusion. It sounds like you signed up for the Premium features in the app. We do have a refund window so if you are within that, we would be happy to issue a refund. Unfortunately, I was unable to locate your premium purchase. Please contact our support team at ***@fixdapp.com with the email address on your purchase. Additionally, if you purchased this through the Apple app store, you will need to contact them since they are the payment processors.
I tried to immediately cancel my order for the FIXD car code reader and was emailed back that it had already shipped out! This seemed like a lie. Also, I was offered a discounted price if I would just keep it. I thought this Discount offer was a shady business practice and still wanted to cancel my order so they gave me the link to print a return label. It took at least a week to arrive, slapped the return label on it unopened and sent it back the next day. I had a PayPal dispute opened on this company for the shipping issue and let it automatically close on Dec 25 because FIXD had assured me my refund was pending. Not hearing anything after I knew the product had arrived back to them, I emailed through PayPal asking, "where's my refund?" FIXD replied by email saying they refunded my full purchase price ($88.00) through PayPal on December 23, 2019 and it would be 3-5 business days to show up on my account. It's now Jan 27, 2020, and I still have no refund. Also, PayPal has no record of the refund (Pending or otherwise) and because I allowed my dispute to automatically close, PayPal says I could not reopen this case again either. The FIXD company representatives assure me that it has been refunded and to check with my bank. My bank advised me to report this to their fraud department which I have done. I'm not sure if FIXD or PayPal has my refund, but I feel I must report this somehow! FIXD doesn't seem honest and I wouldn't buy from them again. I can't review their product, just their business practices.