We have had very good experiences with Central Carolina Air Conditioning They recently came to our home to repair some plumbing The plumber was very professional and fix our problems in a timely manner
The quality of this professional team of folks is outstandingThey will pull in resources to consult before finalizing their assessmentThey show up on time, finish the job and are very friendly
Nate Wwas very professional and described in easy to understand language the plumbing issues he found We decided to proceed with several of his recommendations Nate appears to be the type of man any company would want as an employee and ambassador to its clients
Central Carolina Air has been servicing our HVAC unit at home for the past years They are cordial, on time and offer suggestions when appropriate Their technicians are always friendly and knowledgeable
I have been extremely satisfied with the service and particularly with the service done over many years now by Nate G***He is an asset to the company, extremely thorough, pleasant, polite and always helpful with any concerns I may have
Initial Business Response / [redacted] (1000, 6, 2016/08/30) */ Contact Name and Title: Steven W [redacted] Contact Phone: [redacted] Contact Email: [redacted] @CCAir.com Our first plumber went to Mr***'s home looked at the spot on the ceiling and thought that the issue may be a roof situationWe could not find any obvious sources of leaks and where the leak was eventually found was not accessibleWe charged $The second technician went to his home after Mr [redacted] had and told him that we could not locate any leaks unless we opened up the ceilingMr [redacted] decided to pass at that point in time - $The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceilingHowever, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expenseUnderstanding his situation, we charged him a grand total of $If Mr [redacted] uses a company that charges $1840, that is his choiceWe are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceilingHis homeowners insurance may be his best bet for reimbursementThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept the Company's response to our complaintWe are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely mannerOn day of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessibleAfter examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found)On day of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leakThe licensed plumber told me that the water meter dial would move slightly after minutes, even as the result of a drip leakTherefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leakThe reason I used a company that charges $is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after days of continuous leakingThis company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceilingThis is not a cheap repair if done correctlyI have obtained a letter detailing the work that was completed for this amountI will be happy to include this letter to the official response, if necessary Final Business Response / [redacted] (4000, 17, 2016/09/20) */ We understand Mr***'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leakedOur solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceilingEither way, his ceiling would have had to be repairedThank you - Steven W [redacted] Final Consumer Response / [redacted] (4200, 19, 2016/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took three separate visits over the course of days before the issue was fixedThree separate visits to fix the issue is not a solutionIf Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly
Now have a contract with Central CarolinaI've been very pleased with their quick service and attention to my AC/Heat unitAll service employees have been efficient and helpful
We have had a CCACC heating/air conditioning contract for many years All the service personnel have been polite, cleaned up after themselves, been careful of our pets, and put on "booties" in the house We have had repair service in the middle of the coldest and hottest nights when necessary They perform regular annual preventive maintenance and make suggestions for changes as needed We plan to take them with us when we downsize Our most recent air conditioning person is Nate
Joe was very kind and courteousHe quickly responded to my initial service call and he quickly diagnosed the problemTo resolve it, a new hot water heater was installedJoe did this at the end of the day and during intermittent heavy thunderstorms He went over and beyond what I expected in getting the repair done quickly and efficientlyMany thanks to Joe M
We have had very good experiences with Central Carolina Air Conditioning They recently came to our home to repair some plumbing The plumber was very professional and fix our problems in a timely manner
I have used CCAC for a couple of years now They are courteous, friendly and thorough
Brett Adams excellent tech! Checked my Central Unit system thoroughly Very courteous!
James Bwas outstanding, as alwaysVery profession and courteous, star recommendation
The quality of this professional team of folks is outstandingThey will pull in resources to consult before finalizing their assessmentThey show up on time, finish the job and are very friendly
Nate Wwas very professional and described in easy to understand language the plumbing issues he found We decided to proceed with several of his recommendations Nate appears to be the type of man any company would want as an employee and ambassador to its clients
Central Carolina Air has been servicing our HVAC unit at home for the past years They are cordial, on time and offer suggestions when appropriate Their technicians are always friendly and knowledgeable
Excellent service, prompt, accurate and professional Highly recommend CCAC and John F
I have been extremely satisfied with the service and particularly with the service done over many years now by Nate G***He is an asset to the company, extremely thorough, pleasant, polite and always helpful with any concerns I may have
John was very complete in his maintenance review, finishing in good timeHe also explained his findings after completingGood job!
The A+ rating is well deserved The service was on time, polite, through, and completely explained what needed to be done
Initial Business Response / [redacted] (1000, 6, 2016/08/30) */ Contact Name and Title: Steven W [redacted] Contact Phone: [redacted] Contact Email: [redacted] @CCAir.com Our first plumber went to Mr***'s home looked at the spot on the ceiling and thought that the issue may be a roof situationWe could not find any obvious sources of leaks and where the leak was eventually found was not accessibleWe charged $The second technician went to his home after Mr [redacted] had and told him that we could not locate any leaks unless we opened up the ceilingMr [redacted] decided to pass at that point in time - $The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceilingHowever, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expenseUnderstanding his situation, we charged him a grand total of $If Mr [redacted] uses a company that charges $1840, that is his choiceWe are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceilingHis homeowners insurance may be his best bet for reimbursementThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not accept the Company's response to our complaintWe are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely mannerOn day of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessibleAfter examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found)On day of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leakThe licensed plumber told me that the water meter dial would move slightly after minutes, even as the result of a drip leakTherefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leakThe reason I used a company that charges $is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after days of continuous leakingThis company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceilingThis is not a cheap repair if done correctlyI have obtained a letter detailing the work that was completed for this amountI will be happy to include this letter to the official response, if necessary Final Business Response / [redacted] (4000, 17, 2016/09/20) */ We understand Mr***'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leakedOur solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceilingEither way, his ceiling would have had to be repairedThank you - Steven W [redacted] Final Consumer Response / [redacted] (4200, 19, 2016/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It took three separate visits over the course of days before the issue was fixedThree separate visits to fix the issue is not a solutionIf Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly
Now have a contract with Central CarolinaI've been very pleased with their quick service and attention to my AC/Heat unitAll service employees have been efficient and helpful
We have had a CCACC heating/air conditioning contract for many years All the service personnel have been polite, cleaned up after themselves, been careful of our pets, and put on "booties" in the house We have had repair service in the middle of the coldest and hottest nights when necessary They perform regular annual preventive maintenance and make suggestions for changes as needed We plan to take them with us when we downsize Our most recent air conditioning person is Nate
Joe was very kind and courteousHe quickly responded to my initial service call and he quickly diagnosed the problemTo resolve it, a new hot water heater was installedJoe did this at the end of the day and during intermittent heavy thunderstorms He went over and beyond what I expected in getting the repair done quickly and efficientlyMany thanks to Joe M
Very professional and competent
Roger B did a great jobHe is very professional and took the time to go over the results of the serviceWould definitely recommend him to friends
Very pleased with service received from Central Carolina
good service very pleasant personel
Very professional an VERY friendly service!! Would highly recommend there service technician to anyone!!