Central Carolina consistently has been the service for our heating and air conditioning and all their staff have been competent, courteous and dependable. We are signed on to their maintenance agreement services and semi-annually have our system cleaned and serviced for the upcoming season. Daniel R. was the most recent to service our heating for the winter. Daniel was very capable, spending two hours with both upstairs and downstairs units. He found no problems and we are glad since having this service gives us peace of mind, even if something does occur day or night.
Initial Business Response /* (1000, 6, 2016/08/30) */
Contact Name and Title: Steven W[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@CCAir.com
Our first plumber went to Mr. [redacted]'s home looked at the spot on the ceiling and thought that the issue may be a roof situation. We could...
not find any obvious sources of leaks and where the leak was eventually found was not accessible. We charged $20. The second technician went to his home after Mr. [redacted] had and told him that we could not locate any leaks unless we opened up the ceiling. Mr. [redacted] decided to pass at that point in time - $0. The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $0. We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceiling. However, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expense. Understanding his situation, we charged him a grand total of $20. If Mr. [redacted] uses a company that charges $1840, that is his choice. We are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceiling. His homeowners insurance may be his best bet for reimbursement. Thank you...
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the Company's response to our complaint. We are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely manner. On day 1 of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessible. After examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found). On day 4 of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after 15 minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leak. The licensed plumber told me that the water meter dial would move slightly after 15 minutes, even as the result of a drip leak. Therefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leak. The reason I used a company that charges $1840 is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after 6 days of continuous leaking. This company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceiling. This is not a cheap repair if done correctly. I have obtained a letter detailing the work that was completed for this amount. I will be happy to include this letter to the official response, if necessary.
Final Business Response /* (4000, 17, 2016/09/20) */
We understand Mr. [redacted]'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leaked. Our solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceiling. Either way, his ceiling would have had to be repaired. Thank you - Steven W[redacted]
Final Consumer Response /* (4200, 19, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took three separate visits over the course of 6 days before the issue was fixed. Three separate visits to fix the issue is not a solution. If Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly.
The staff at Central Carolina are both courteous and professional. My technician was knowledgeable and displayed excellent customer service. I would highly recommend their services.
Arrived as scheduled with another technician to assist. Both were very polite and professional. Temperatures were extremely high, making the attic a difficult environment to work in, but they performed their jobs without complaint and displayed positive attitudes throughout the service. Put everything back in place that they needed to move to provide the service.
We have had a CCACC heating/air conditioning contract for many years. All the service personnel have been polite, cleaned up after themselves, been careful of our pets, and put on "booties" in the house. We have had repair service in the middle of the coldest and hottest nights when necessary. They perform regular annual preventive maintenance and make suggestions for changes as needed. We plan to take them with us when we downsize. Our most recent air conditioning person is Nate.
Now have a contract with Central Carolina. I've been very pleased with their quick service and attention to my AC/Heat unit. All service employees have been efficient and helpful.
Central Carolina Air has been servicing our HVAC unit at home for the past 5 years. They are cordial, on time and offer suggestions when appropriate. Their technicians are always friendly and knowledgeable.
Nate did a great job, explained everything as he did the process. Went over and beyond his duties to answer questions and even explained and did quotes for other plumbing in the house, tremendous gentleman. I have had nothing but great service with CCAC. Thank you guys!
Always, very good service performed. The Technicians are dedicated to the services they perform. They keep me informed of all work performed and are willing to answer questions posed to them. If they don't have an answer, they will get one for the customer. The Technicians will listen and assist (if they can within reason) any concerns dealing with the maintenance.
One of the best Hvvac services.. I have been a customer with them for over 30 years.. They have always been professional.
Central Carolina consistently has been the service for our heating and air conditioning and all their staff have been competent, courteous and dependable. We are signed on to their maintenance agreement services and semi-annually have our system cleaned and serviced for the upcoming season. Daniel R. was the most recent to service our heating for the winter. Daniel was very capable, spending two hours with both upstairs and downstairs units. He found no problems and we are glad since having this service gives us peace of mind, even if something does occur day or night.
Initial Business Response /* (1000, 6, 2016/08/30) */
Contact Name and Title: Steven W[redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@CCAir.com
Our first plumber went to Mr. [redacted]'s home looked at the spot on the ceiling and thought that the issue may be a roof situation. We could...
not find any obvious sources of leaks and where the leak was eventually found was not accessible. We charged $20. The second technician went to his home after Mr. [redacted] had and told him that we could not locate any leaks unless we opened up the ceiling. Mr. [redacted] decided to pass at that point in time - $0. The third visit, our first technician arrived and either the ceiling was opened or we opened it and we repaired the leak - $0. We understand if we would have cut open the ceiling at the first visit, maybe the leak wouldn't have spread so far and not ruined as much of the ceiling. However, in an effort to do right by him, we did not open the ceiling and tried to spare him an unneeded expense. Understanding his situation, we charged him a grand total of $20. If Mr. [redacted] uses a company that charges $1840, that is his choice. We are not sure what was done for this amount, nor do we claim responsibility for his pipe developing a leak and running on his ceiling. His homeowners insurance may be his best bet for reimbursement. Thank you...
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the Company's response to our complaint. We are seeking partial reimbursement from Central Carolina directly due to their negligence in diagnosing the water leak in a timely manner. On day 1 of the leak, July 9, 2016, the first licensed plumber used a tool to detect hot/cold water pipes behind sheetrock that is not otherwise accessible. After examination, this licensed plumber determined there was no plumbing above the garage ceiling (despite the fact that this area of the ceiling is exactly where the leaking pipe was later found). On day 4 of the leak, July 13, 2016, the second visit, a second licensed plumber told me that, if after 15 minutes of observation, the water meter dial by the street did not move at all, which it did not after marking with a pen, it must not be a water leak. The licensed plumber told me that the water meter dial would move slightly after 15 minutes, even as the result of a drip leak. Therefore, my decision to pass on opening up the ceiling during the second visit was based on the combination of these two licensed plumbers' professional opinions suggesting this was not a water leak. The reason I used a company that charges $1840 is solely due to that fact that I prefer a reputable company to properly repair the damage the pipe caused after 6 days of continuous leaking. This company removed the damaged sheetrock, removed all moisture to prevent potential mold issues, replaced the sheetrock and repainted the ceiling. This is not a cheap repair if done correctly. I have obtained a letter detailing the work that was completed for this amount. I will be happy to include this letter to the official response, if necessary.
Final Business Response /* (4000, 17, 2016/09/20) */
We understand Mr. [redacted]'s concern, however; we will not be paying for his ceiling leaking due to a pipe in his home that leaked. Our solution was to fix the issue, we are not responsible for the damage it caused and again, tried to do the right thing in saving his ceiling. Either way, his ceiling would have had to be repaired. Thank you - Steven W[redacted]
Final Consumer Response /* (4200, 19, 2016/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took three separate visits over the course of 6 days before the issue was fixed. Three separate visits to fix the issue is not a solution. If Central Carolina would have fixed the issue on the first visit, the ceiling repair would have been significantly less costly.
The staff at Central Carolina are both courteous and professional. My technician was knowledgeable and displayed excellent customer service. I would highly recommend their services.
Arrived as scheduled with another technician to assist. Both were very polite and professional. Temperatures were extremely high, making the attic a difficult environment to work in, but they performed their jobs without complaint and displayed positive attitudes throughout the service. Put everything back in place that they needed to move to provide the service.
Very knowledgeable and thorough.
Have been using this service for over 25 years ! Always on time, helpful and do a great job
We have had a CCACC heating/air conditioning contract for many years. All the service personnel have been polite, cleaned up after themselves, been careful of our pets, and put on "booties" in the house. We have had repair service in the middle of the coldest and hottest nights when necessary. They perform regular annual preventive maintenance and make suggestions for changes as needed. We plan to take them with us when we downsize. Our most recent air conditioning person is Nate.
Brett Adams excellent tech! Checked my Central Unit system thoroughly.
Very courteous!
Now have a contract with Central Carolina. I've been very pleased with their quick service and attention to my AC/Heat unit. All service employees have been efficient and helpful.
He checked everything to make sure everything was working fine.He did a great job.
Central Carolina Air has been servicing our HVAC unit at home for the past 5 years. They are cordial, on time and offer suggestions when appropriate. Their technicians are always friendly and knowledgeable.
Nate did a great job, explained everything as he did the process. Went over and beyond his duties to answer questions and even explained and did quotes for other plumbing in the house, tremendous gentleman. I have had nothing but great service with CCAC. Thank you guys!
Always, very good service performed. The Technicians are dedicated to the services they perform. They keep me informed of all work performed and are willing to answer questions posed to them. If they don't have an answer, they will get one for the customer. The Technicians will listen and assist (if they can within reason) any concerns dealing with the maintenance.