Flick Enterprises Inc

you closed my account rendering the chip reader usless, then cant transfer my money into my account but you have no problem to keep billing instalments for the chip reader either stop billing me take it back give a refund or stop scamming people out of there money !
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,
Looking at your account, Square can confirm that the payments were successfully debited from your linked debit card only onceSquare has not initiated a subsequent debit for these payments
As previously stated, the correct course of action is to dispute unrecognized charges to your debit card with your card-issuing bankSquare will work directly with your bank to resolve the issue, once Square receives notice of a dispute from them

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member from Square's Support Team reached out to you on September 15, The message states: "we've initiated the return of these funds to the senderThey should see these funds on their statement in
1-business days"
If you have any additional questions regarding this matter please reply directly to the message sent to you by the representative from Square's Support Team

Initial Business Response /* (1000, 5, 2016/02/08) */ Please refer to the latest email correspondence between you and SquareThe message from 2/4/states: "Thank you for writing inI apologize for the delay in getting the check out to youThe person that I needed to approve the check request
just got back into the officeI am currently working with him to get this check mailed out! I will update you when I have more information." Square will reach out to you in latest email correspondence

Initial Business Response /* (1000, 5, 2015/10/12) */
Hello,
Upon further review, a member from Square's Support team has been assisting you with this matter and sent an email to you on October 8, The email states: "we have now initiated a return of these funds to you! You should see the
credit to your account in 1-business days."
If you have any additional questions please email Square's Support teamSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Please refer to the latest email correspondence sent by Square on 6/14/16..Hello ***,We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information
about our policies, you can review section of the Square Seller Agreement (***).We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you'd prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (***).Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint:***I am rejecting this response because: This is the same computer generated response I receivedThe will not communicate by phoneThey mention to refund to customer, but they state it willl be days until it is actually refunded, that is unacceptableSquare also has deducted their charges for services rendered, but have NOT completed their service, by deposited into my accountI have sent them all the approvals from the customer and his texts approving me to charge the cardsThis long term holding of my money has already affected my customers business and mine! I would like to Speak with someone on the phone from Square to resolve this matter immediatly!Sincerely,Marleen***

Please refer to the following email sent on *** 21: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services

Hello,
Square is sorry to inform you that on March 2, Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the
Square Payment Terms
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Initial Business Response /* (1000, 5, 2015/12/01) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you

Hello ***, Square attempted to reach you by phone on *** **, but unfortunately Square missed youSquare would like to follow up regarding the recent activity in your Square accountYou can reach Square directly through email through Squares website https://squareup.com/help/us/enYou must email in with the email address associated with the Square account you are talking about

Complaint: ***I am rejecting this response because: they haven't provided an adequate response.Sincerely,*** ***

Initial Business Response /* (1000, 7, 2016/01/11) */
Square has returned the funds to youPlease refer to the email correspondence between you and Square on 12/24/The message states: "Thank you very much for providing that informationI just wanted to let you know that we've initiated the
return of these funds to youYou should see these funds on their statement in 2-business days."
Initial Consumer Rebuttal /* (3000, 9, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Square website states that according to the California Right to Refund they would return the funds plus per transaction if the funds were not deposited within ten daysThe funds were returned to me days after they were removed from my acct., and the issue was handled so poorly by Square that I spent days trying to straighten it outI now need to reimburse the recipient for her time spent helping me retrieve these fundsShe had to visit her bank several timesAll the while Square kept insisting the money was there despite the information her bank was giving us
Final Business Response /* (4000, 11, 2016/01/26) */
Square's cash policy states: "If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your moneyIf you want a refund, you must mail your written request to the Finance Department, at ***, Suite ***, San Francisco, CA ***If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000." Square refunded you for the charge, therefore you are not entitled to the policy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Kristopher ***

Please refer to the email sent on October 25: We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged

Complaint: ***I am rejecting this response because: I'm not refunding nothing simply because I'm not about to run behind my clients for services they paid for already through squareRelease my money, you have yet to identify the suspicious activity you claiming Sincerely,*** ***

Complaint:***I am rejecting this response because: we had a written agreement Extras that were put in the seller agreementI did not agree to bank arguing charges with companyThey refused camera videos and did not fight for sellerI lost thousands going thru square companyI would not recommend to anyone this crooked company Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***,Thank you for reaching out; I’m so sorry for the delay in getting back to you! We’ve been extremely busy lately and are working hard to assist everyone as quickly as possibleI really appreciate your patience.I took a look at your account, but I wasn’t able to find any debits from Square
I definitely want to help figure out what's going on though, and would be glad to give you a call to get this resolvedPlease just reply back to this email with the best phone number to contact you.You're also welcome to give us a call directly at a time that's most convenient for youYou can reach us at 855-700-between 6am-6pm PT Monday-FridayYour customer code is 9627-7597-8704.I'll keep an eye out for your reply so we can get this handled as quickly as possible Let me know if you have any questions!Thank you,MarisaSquare Support

Please refer to the following email sent on November 14:
Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our
policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services