Flick Enterprises Inc

Complaint: [redacted]
I am rejecting this response because: that is not accepted.  Square is keeping the money the money for 90 days earning interest .square should release funds within 30 days at lease. square is scamming millions of customers and nobody can touch them.  Their r so many bad reviews on square that they should be investigated.
Sincerely,
[redacted]

Hello,First of all, I just want to apologize for such a delayed response. We've been experiencing a higher than normal email volume this past week!Typically refunds take Square anywhere from 0-7 business days to complete, but usually it's much faster. Sometimes within the same hour. After we send it back to the bank, they take 2-7 business days for it to return to their card. Also just depending on the speed of the branch's automated system. My bank takes the full 7 business days though and I'd say that's standard.Again I'm very sorry for the confusion and inconvenience this has caused. I just wanted to point out again that Square actually cannot process refunds for merchants. This is something that can only come from the merchant's side so if you've got any employees or anyone who might've been handling your device with the Register app open, it could have happened that way by accident. When a refund is requested, it will ask you the reason. On my end I can see the option that was selected at the time of the refund was "Returned Goods." Again, I'm very sorry for the inconvenience this has caused. I'd love to help in any way I can so please let me know if you have any further questions.Best wishes,

Complaint: [redacted]I am rejecting this response...

because:
I HAVE DONE EVERYTHING YOU SUGGESTED. This must be a canned response that Square gives to the victims. My bank has tried to deliver the information on my behalf and Square told them to contact the authorities. Well I have contacted the authorities and filed several police reports. AND SQUARE REFUSES TO INVESTIGATE WRITTEN AND VERBAL CLAIMS AGAINST THIS VENDOR. You have a serious loop hole in your system. You allow a know criminal to use your product to defraud law abiding citizens. When the complaint is filed and DOCUMENTED PROOF is supplied to Square, YOU DO NOTHING! I know for a fact that [redacted] is still using your product to collect money and never produce the services. HE'S ADVERTISING FOR GODS SAKE! And I know that you CONTINUE TO DEFEND this criminal by saying that there is nothing that square can do. All I ask is that you suspend his account, all other reputable credit card processors have banned him (Paypal etc.), but Square will not. I need to know why you support this criminal behavior? I will be sending a letter to my State Congressman and I will be contacting an attorney to file a class action law suit because I can't be the only person you have refused to help.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In addition, I appreciate your help because I did receive a email from Square, Inc. yesterday July 25, [redacted] asking for information to rectify the situation and I instantaneously replied to them and sent them all the information that they asked for to receive my money in return. Again thank you.Sincerely, Regina Parrish

Complaint: [redacted]I am rejecting this response because: I have rendered the matter To the Attornery General. Thank youSincerely,Sondra [redacted]

Please refer to the email that was sent to you on March 15: 
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Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found that your business is...

prohibited by Section 3 of the Payment Terms and/or Section 4 of the General Terms, which means Square cannot accept payments related to your business.
Square regrets that, starting today, you will no longer be able to process transactions using Square.
Your outstanding Square balance will be paid out per our normal payment schedule.
Square appreciates your having chosen Square and apologize for any inconvenience this may cause.
Sincerely,
Square Compliance Team
This is a non-commercial message sent to you by Square, Inc.
Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.
FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/help
Privacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.

Hello,
Square can confirm that $180 was sent from your Square Cash balance to the recipient's balance on December 3rd, and another $180 on December 5.  You can view your transaction activity for Cash App payments from the Cash app, or online at Cash.me/account.

Hello,
Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the Square Payment Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

Please refer to the following email sent on [redacted] 21: Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

Complaint: [redacted]I am rejecting this response because:  there was NO RESPONSE from square. To place hold on sales and funds on a dispute that was settled in my favor with card holders bank is unacceptable. This should've been an easy thing to get past but customer service with square is horrible. Just google square complaints or square customer service. Just horrible. Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because: this is the same response I got previously from this company, but I have been given no proof or shown record of these " high risk transactions" (because they never occured) and the company's refusal to allow me to speak to a representative about these so called transactions. In addition, I do not believe my file was reviewed properly and possibly in error because it took the company 3 hours to render their decision. . Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/06) */
This complaint has been resolved as of 11/30/15. Square credited the remaining balance into your linked bank account on 11/30/15. Please reference your latest email correspondence from 12/1/15 between you and Square with any questions.

Complaint: [redacted]I am rejecting this response because: We have no information as to WHY any review is necessary.  The information they ask for is personal, and we have been advised by banking officials and our accountant to NOT provide this personal information.  We are not aware of any law which requires us to provide this information .  Each time we try to fill out their computer-generated forms, they require a new password, new case number, and their web-site does NOT work to send this information.  Calls are unanswered---------they will not provide any regulation or law which says they can or have to do this.  We have tried to talk with them in person, to no avail.  We have e-mailed them asking for verbal conversation.  Each request for conversation is met with new passwords, new case numbers for the same issue.  In our opinion, they are not interested is resolving this issue.  From our perspective, they have taken our money that they have collected lawfully, but will not release it, as they have for the last three years, WITHOUT any review.Sincerely,[redacted]

Tell Hello [redacted]We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section 36 of the Square Payment...

Terms.We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Hello,
 
Square is sorry to inform you that Square has deactivated your account. Square's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about Square’s policies, you can review section 36 of the...

Square Payment Terms. Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square.
 
Any funds currently in your account will be held for 90 days from the date of deactivation before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that Square will refund all the fees for refunded payments.) Refunds are available within 120 days of the original payment.

how will the fees that were charged to put the money into the account go back to me since I wasn't able to spend from that account.Complaint: [redacted]I am rejecting this response because:Sincerely,Maria[redacted]

In order to maintain a secure processing environment, Square reviews all Square Cash payments and may return a payment back to the original sender for security purposes. The funds will automatically be returned to the sender’s bank account within 1-2 business days of this occurrence. Feel free to...

retry sending this payment, and please let Square know directly if you experience any difficulties. Thank you for your patience.