Flick Enterprises Inc

Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, Square's decision to deactivate your account is finalDue to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details

Initial Business Response /* (1000, 5, 2015/07/07) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response because: I do not believe this situation was properly represented Square was sent four "California Legal Contracts" signed by the Client clearly stating NO REFUNDSThis is a health care practitioner's office People do NOT get refunds on discounted packages, services rendered or products sold This client's contacts with the Bank surely were personal as a "Merchant Services Company" such as *** and others would have point blank rejected such foolishness with four signed contracts, including a signed Square receipt stating "no refunds, credit only" Merchants are vulnerable as soon as they hang a shingle It is deplorable that a Merchant protects their business with legal contracts that are viewed of no value with Square or ???? We have no idea who the bank was, after numerous attempts to contact Square for feedback this dragged out without ONE request to us for more information or communication Square does NOT support the Merchants they get paid from if we submit LEGAL CONTRACTS and they are allowed to be tossed aside with no value.Sincerely,*** ***

Square will hold the remaining funds in your Square account for days from the date of deactivation in order to offset any potential refunds or disputes from your customersSince your account was disabled on February 17, ***, these funds will be released on May 17, ***

Initial Business Response /* (1000, 5, 2015/10/01) */
Hello,
Upon further investigation, a member of Square's Compliance team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your
Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalYou may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For more information regarding the Square Seller Agreement: https://squareup.com/legal/ua
For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again,
These are absurd business practicesIf Square decided to deactivate my account, without any reason or communication with me, it should NOT have accepted my customer's payment
If my services were DEACTIVATED, why did Square accept my customer's credit card? Square continues to fail to answer this question
Square has the funds and the customer's credit card information to process the payment (which it did when their app confirmed the transaction)
I have absolutely NO WAY of issuing a refund or seeking alternative payment methods as suggested by Square
Square has EVERY WAY of processing the payment and making the funds available, but it decides to NOT do so
It is unbelievable the amount of complaints and unhappy customers Square has, I wish I had researched that before I ever did business with themSomeone at the Revdex.com needs to investigate this company's business practice and the amount of business that are being hurt by them
Square, please answer the two questions that you haven't answered in my last emails
1- If my services were DEACTIVATED, why did Square accept my customer's credit card?
2- I have no way of issuing a refund, I won't be paid again if I do so, what is your solution?
I just want my $2,
Final Business Response /* (4000, 9, 2015/10/19) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Final Consumer Response /* (4200, 11, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AgainSquare is not responding or seeking to resolve my issueThey just gave me the same response as always
These are absurd business practicesIf Square decided to deactivate my account, without any reason or communication with me, it should NOT have accepted my customer's payment
If my services were DEACTIVATED, why did Square accept my customer's credit card? Square continues to fail to answer this question
Square has the funds and the customer's credit card information to process the payment (which it did when their app confirmed the transaction)
I have absolutely NO WAY of issuing a refund or seeking alternative payment methods as suggested by Square
Square has EVERY WAY of processing the payment and making the funds available, but it decides to NOT do so
It is unbelievable the amount of complaints and unhappy customers Square has, I wish I had researched that before I ever did business with themSomeone at the Revdex.com needs to investigate this company's business practice and the amount of business that are being hurt by them
Square, please answer the two questions that you haven't answered in my last emails
1- If my services were DEACTIVATED, why did Square accept my customer's credit card?
2- I have no way of issuing a refund, I won't be paid again if I do so, what is your solution?
I just want my $2,

Complaint: ***I am rejecting this response because:it has not been forwarded to the correct individualI do not wish to hear from *** again since he, apparently, is not the correct person to be notified and has still refused to have a manager or supervisor contact me. Sincerely,***
***

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on July 27, to inform you that the review of your account had been completed and that your deferred payout status had been removed
Furthermore, Article of the Square Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services"
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Square Compliance Team did not reach out to meThey made no effort to contact meI didn't receive any phone calls which the person that I contacted on July confirmedAlso I found out that only one email had been sent by SquareEven though I didn't receive it, they made no attempt to make sure I knew what was going on
The reason for the review of the account was not a valid reason and was never explained to me
Article does not protect Square from negligence or intentional acts that cause harm to othersI maintain that the failure to deposit funds in a reasonable time frame was not completed and therefore compensation of $is still requested as stated in the original complaint
Final Business Response /* (4000, 9, 2015/08/25) */
Hello,
Upon further investigation, a member from Square's Compliance Team reached out to you on June 12, asking you to confirm some additional information about your accountThe email states: "Until we have confirmed this information, deposits to your bank account will be deferredDuring this period, you will still be able to accept payments using Square"
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours
A member from Square's Compliance Team reached out to you on July 27, after the form was completed to inform you that the review of your account had been completed and that your deferred payout status had been removed
Article of the Square Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services"
Final Consumer Response /* (4200, 13, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No effort was made to follow up to see if the email made it to meHowever first of all, why were deposits withheld for almost a monthI did nothing illegal or wrongSquare illegally withheld funds from me and that has never been addressed

Please refer to the latest email correspondence sent by Square on 5/31/**Hello ***It is against our Seller Agreement to use Square for anything related to credit repair servicesWe regret to inform you that your account has been deactivated.Any funds currently in your account will be held for
days before being released to your linked bank account.You may also consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that we refund all the fees too.Please refund the payments in questionIf you aren't sure how to refund a payment, this Support Center article (https://squareup.com/subscriptions/r?ee=030d402a00d222ba5ac8f25c460233951f4bcf2...⇄ will help youIt usually takes two to seven days for refunded payments to get credited back to the original payment card.We apologize for the inconvenience, however our decision is final.Thank you for understanding.Sincerely,Square Account Services

Please refer to the email that was sent to you on October 17: I looked at your Cash account, and can confirm these funds have already been successfully delivered to your recipientSquare is unable to cancel Cash transactions after they’ve completed transferring to your recipient’s bankHowever,
you’re able to request the same amount of money from your recipient with the Cash app or online at cash.meIf you’re unable to resolve the matter with the recipient, please contact your card-issuing bank for assistance

Complaint: ***I am rejecting this response because:Square, Incwill not respond to me concerning this matter.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Square did nothing in
their response to resolve the issueRather than simply ask for additional information needed to identify the account, they attempted to divert me from the consumer advocacy power of the Revdex.com by directing me to call their customer service departmentContacting Square customer service has already in the past been attempted, and resulted in an incredible waste of my time
To assist Square in regaining their integrity position with regard to this complaint, my account with them was identified by the username: ***.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/26) */
Hello,
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any
reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No violation to the agreement or form of credit fraud was doneSquares lack of response on what was occurring The lack of communication to me/client caused this actionSure they have a no reason needed to deactivate account, but that should accompany a reason, holding of funds should accompany a reasonLack of response should accompany a reasonSquare holds a power position by holding your moneyNo phone number lack of contact etcI had to contact sales to get a response after weeks of trying to contact support with multiple ignores, ignored, no response emailsThe power position they hold and lack of communication requires a Revdex.com notice and violation against them
Final Business Response /* (4000, 9, 2015/09/10) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Complaint: ***I am rejecting this response because: What your response was is a lie, I have not had any charge of over thirteen thousand, god your company is full of stSquare decided to cancel my account after it being open for days, first they said that they needed more info, then after I submitted the info they needed I never heard back from them, the same day I submitted this complain I received an email from square saying that my account had fraudulent transaction and they were closing it and I will get my money in daysThat is just so wrong, if you take a look at my transactions history there is nothing fraudulent about itYour company reacted to my complaint by closing my account and falsely accused my businessNow I have to wait or months to get MY MONEY! Your company does this daily, you guys are a fraud, all you do is steal people moneyI will not only complaint everywhere but I will also take legal charge, because what square did is illegal. Sincerely,*** ***

Thank you for writing in but we are not able to fine any account based on your email, name or phone

Initial Business Response /* (1000, 5, 2016/02/03) */
Square has not received the proper reversal letter from your customer's financial institutionSquare has challenged this dispute on your behalf and the card issuing bank has reached a preliminary resolution in your favor as of December 18th,
Your customer has now a day period from the preliminary decision date to reopen the disputeIf your customer does not reopen the dispute, the dispute will close in your favor on the February 16th,

Initial Business Response /* (1000, 5, 2015/10/25) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend
the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalFor security purposes, Square cannot disclose further details regarding the reason for account deactivation

Please refer to the latest correspondence sent by Square on 4/29/**Hello***, Thanks for writing inUnfortunately, due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsWe apologize for any inconvenience this may cause, but our decision to deactivate your account is final

Initial Business Response /* (1000, 5, 2015/11/20) */
Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Initial Consumer Rebuttal /*
(3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My accoung login is ***
Final Consumer Response /* (3000, 18, 2016/01/07) */
Hello, *** and Revdex.com!
Thank you so much for contacting me
They didn't respond me to my questionI asked about terms of holding fundsThe hold funds on my account much more than daysI had the only question: how long are they going to hold the funds
They responded that their decision to close my account is final
It looks like:
"What is the temperature today?:
Answer: "It's four o'clock"
There is no point to your Bureau to work if you really marked my case as "answered"
Any business can response like Square UP did and you will mark complaints as answered?
I really hope it was just a mistakeWhat should I di n this situation? Please advice!
Thank you so much!
Final Business Response /* (4000, 20, 2016/01/21) */
Square will reach out to you via email to discuss the status of your accountPlease refer to the email from Square's on 11/17/15, "As mentioned, due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve period."

Complaint: ***I am rejecting this response because: There should not be a high-risk activity there was not complains of my transactions please reactivate my account, or immediately return the deposit to the original owner
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I completed all the information that was asked of me on the form and my submission was reviewedI was then sent an email saying that Square would no longer do business with my company because of one dispute that happened to be a fraudulent caseI no longer want to do business with square but I will make sure to contact every new outlet, business listing reviewer and the state attorney general to make it known that square is damaging small businessesThese horrible reviews of square holding thousands of dollars from small businesses are everywhere Sincerely,*** ***