Flick Enterprises Inc

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Please refer to the latest email correspondence sent by Square on 5/19/**Hi ***,Thank you for contacting SquareFor security purposes, Square Cash transactions are subject to review and occasionally a transaction is returned to the sender.Your money will be returned automatically to the
sender’s bank account within 1-business days.Possible reasons for a returned payment include, but are not limited to, violations of our terms of service or other high-risk activityIf you believe you are operating within Square’s Cash Terms of Service, you may resubmit your transaction.If you’re still experiencing issues, let me know and I can investigate this further

Hello,On 3/12/your account was given a provisional credit in the amount of $The Visa card network is providing you with this provisional credit because they are still investigating your dispute claim with the merchant
The Visa card network will determine the resolution of your claim as
quickly as possible, but no later than 4/26/This is a temporary credit and you have full use of these provisional funds while this investigation is underway.In the event the Visa card network awards the dispute claim to the merchant, the Visa card network will automatically reverse the provisional credit from your available Cash BalanceFor this reason, Square recommends leaving the provisional credit in your Cash Balance until the claim is fully resolvedThis will prevent your Cash Balance from potentially being put into a negative balance

Initial Business Response /* (1000, 5, 2015/08/10) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close
your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this explanation as a) Elite Concierge Travel Club did not violate the terms of the aforementioned agreement per article B) our business did not a pose a risk to Square as our transaction was legitimate, which can be verified by the card holderC) Elite Concierge Travel Club did not provide any false, incomplete or inaccurate informationThis is the same response that every company receives which in our opinion is pre-populated for each and every complaintLastly, Elite Concierge Travel Club per our customer's request, requested that Square Inc return the funds back to his card in the amount of $Per The contract received from Square Inc, article clearly states refunds to the card holder can be processed by the business up to sixty days from date of original transaction, which Elite Concierge Travel Club submitted on August 7, Furthermore, the refund policy clearly states on Square's website that refunds once submitted will take 2-business for Square to process with a total of 9-days business days for the card holder to be able to receive their refund from their bank/credit card company (American Express) This means, that since Elite Concierge Travel Club issued a refund via Square account back to the customer's credit card Square should have the refund processed on or before days seven business days which would be August 18, Furthermore, the customer should receive their funds back to their credit card account on or before August 27, Our customer has already contacted American Express and made them aware of the situation and is expecting his refundElite Concierge Travel Club has been transparent with our customer as well as Square Inc throughout this entire processElite Concierge Travel Club do not want the funds processed to our bank account as the customer has since made alternative financial arrangements with us and are on their vacation, currentlyTo date, our customer is pleased with the services we delivered and are considering this situation unfortunate for our businessElite Concierge Travel Club will not be satisfied until our client is reimbursed $promptly as to date he has paid $17,for his group's vacation, due to the poor business tactics of Square that appears to be nothing more than a measure to hold their client's (business) funds for ninety days in order to profit from the interest credited to their accountAt either rate, Elite Concierge Travel Club and our customer have concluded our business and only need for Square to honor their agreement and refund policy, by issuing our custom's fund back to his card, promptly
Final Business Response /* (4000, 9, 2015/08/24) */
Hello,
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
For the second time, we are stating clearly that we submitted a refund request to have the funds issued back to the cardholders American Express cardWe are growing weary of these pre-populated responses that do not apply to our business situationWe are expecting Square to place the funds on our clients account on 8/28/After this date, we will assume that Squares business tactics to be fraudulent and consider our clients funds as stolen by Square and will work with our client to assist him in resolving this matterOur client has returned from his vacation and would like his money out of Square's account and credited to his American Express cardIf you (Square, Inc) cannot address this situation directly and confirm or deny whether or not the client will have his funds placed back on his account, please do not bother to respondThis situation is very stressful and disheartening and we are only left to wonder how many other businesses have had to endure this type of undue stress

Hello,If you believe your associate has accessed your Cashapp without your permission, Square recommends you take these steps to secure your email andSquare accounts:1. Change your password to your email address.2. Turn on 2-step verification for your account.3. Enable Security Lock in your Cash app (If you have security lock enabled on your Square Cash account, please change your passcode).As for the funds sent to that card, you will have to resolve it with your associate, or the bank

It sounds likely you may have received someone else’s receipt by mistakeWhen a payment is completed using Square, customers can receive an email or text message receiptIf an email address or phone number is entered incorrectly, the receipt may be sent to the wrong recipientThis receipt doesn’t
indicate that your card was chargedIt only means this email address or phone number was entered for receipt deliveryTo unlink your email address, click the “Not your receipt?” link on the bottom of the receipt you receivedIf this is the first receipt you receive from Square, you’ll also see a Don’t Recognize This Charge link at the top of the receiptBoth will unlink your email address from the payment card so that you won’t mistakenly receive receipts meant for someone else

Complaint: ***I am rejecting this response because: The Square said it cannot refund transactions after days because they are protecting the customer's rightsI don't see how this is correctSince we know the customer first hand we have been able to keep in touch with our customerThe customer has even stated that they cannot dispute this matter because it has been too long agoI could see if they were holding the most recent deposits in case of customer disputes, but those that are months old should have been released immediatelyThey have had our money for months, sitting in their account drawing interest, while we wait in hopes that they will deposit itThey say they will deposit the money on August 3, ***, but how can I trust what they are claimingAt this point everything seems sketchy, especially since there is no way of contacting someone personallyWhen you try calling the number listed you have to enter a special code, which the message states you can find that on the websiteWhen you go to the website to find the "special code" it is nowhere to be found. Since they decided to de-activate our account and hold our money because we had large transaction per month being deposited into our account I don't fully trust that they are going to do what they sayAt this point I would like for them to release the funds they have held for the last months and quit making excuses as to why they should still hold my deposits
Sincerely,*** ***

I’ve confirmed that you were able to speak with a rep on 8/8/** and we successfully updated your account and your funds are being refunded back to you

Complaint: ***I am rejecting this response because: This is the first response I recieved from Square IncIts an automated response that has been reforwardedI still do not have answers as to why my funds are being withheld for days when my customers received what they had paid for. Sincerely,*** ***

Complaint:***I am rejecting this response because:this us the same message you send everyoneI have seen the complaints about this companyWhy even accept the account why not do all of our investigating before opening account? Why wait until there is money in the account to cancel? Why when you have over $*** of my money can I not speak to someoneThis a scamI wont my money deposited into my accountMy customers are satisfied with there order and wrote emailsYou have no right to do thisWhen will I get my funds?
Sincerely,*** ***

Hello ***, Thanks for writing in.Please note that when there is a payment dispute, we have to hold the transaction amount in your Square account until the dispute is resolvedIf your available Square balance is less than the disputed amount, we must debit the funds from the bank account linked to your Square account.These funds have not been returned to the customerWe hold them in your Square balance until the customer’s bank resolves the disputeIf the customer’s bank resolves the dispute in your favor, we will release the funds back into your Square account immediatelyIf the customer’s bank resolves the dispute in favor of the customer, we will return the funds to your customer.I can see that you have not yet completed the Information Request Form we've sent you.In order to send documentation for the card-issuing bank to review, please submit your supporting information and documentation through this Information Request Form in either PDF or JPG formats.To challenge this payment dispute, please select Yes and then proceed to submitting the requested documentation and information within the following page.To refund your customer for the total disputed amount, please select No within the Information Request Form.Please let me know if you have any questions. Best,PaigeSquare Disputes

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This company is still a horrible business to base transactions from years and years agoThis company needs a worse rating that is hasI am not the only business that feels this wayThank youSincerely, Reginald ***

Complaint: ***I am
rejecting this response because: I had charges from the same customer within tens apartOne charge was $** and the other was $***If they were made by same customer they should both be covered by the $*** per month protectionThey should not be treated any differently then the otherWhy did you cover $** charge but not $*** chargeI didn't exceed the $*** per month protectionIf you covered one charge you must cover the 2nd charge regardless day small window respoSincerely,*** ***

Complaint: ***I am rejecting this responseWhat exactly is Square doing here? They sent me this identical, copied response twiceIt's apparent that they are not even reading my complaintPlain and simple, again: Square processed $*** from my customer to meThey have held that payment for almost daysRelease the funds which are so clearly owed to my businessThis is ludicrous and just plain bad businessIf the money is not released to me within hours, I will go out of my way to let the world know how atricious Square's "services" areWith the click of a button, we can release a bad review letter to over online sourcesI prefer not to have to do this, but Square is devastating small business owners
Sincerely,*** ***

Hello,
On December 29, 2017, following an investigation of the case, a provisional credit was applied to your account in the amount of $

Complaint: ***I am rejecting this response because: I had to figure this out on my own because Square.com failed to contact me with directions or reasons regarding the deactivation of my account My online store was down for days I lost $*** in business and had to manually refund orders with no assistance from them I am now trying to delete my entire account so that my company is no way affiliated with them, however they have made it impossible to deactivate the account The link they provide in their support center simply loops you back to the dashboard with no instruction
Square is a highly unprofessional organization who has truly does not care about the customers that come to them for their services This has negatively affected my livelihood, the reputation of my business and has cost me a lot of time and money There should be consequences for these actions and I will seek legal action if the situation isn't handled the way that I deem appropriate This isn't up to you square, this is what's about doing right, so stop messing with people's lives and money and fix your inefficiencies I expect to see results promptly!
Not Sincerely,*** ***

Thanks for writing in and letting Square knowSquare has notified their Account Services team of this sellerThey will handle it accordinglyPlease know that Square is unable to process refunds on behalf of merchantsIf you have filed a dispute with your credit card issuer, Square will work
directly with your bank once Square receives notification of the billing disputeSecurity is Square’s priorityIf you would like more information about the security of purchasing through Square please see Square’s privacy and security page

Initial Business Response /* (1000, 5, 2015/07/07) */
Hello,
A member of Square's Compliance Team recently conducted a review of your Square account and after further review, it was determined that excessive prepaid card transactions were processed with your Square accountThis activity is a
violation of the Square Seller Agreement
According to Section of Square's Seller Agreement: "All transactions taken with Square must represent a bonafide sale of a good our serviceExcessive gift card use is an indication of a violation of this term"Representation and WarrantiesYou represent and warrant to us that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Services and have the right, power, and ability to enter into and perform under this Agreement; (c) the name identified by you when you registered is your name or business name under which you sell goods and services; (d) any sales transaction submitted by you will represent a bona fide sale by you; (e) any sales transactions submitted by you will accurately describe the goods and/or services sold and delivered to a purchaser; (f) you will fulfill all of your obligations to each customer for which you submit a transaction and will resolve any consumer dispute or complaint directly with the purchaser; (g) you and all transactions initiated by you will comply with all federal, state, and local laws, rules, and regulations applicable to you and/or your business, including any applicable tax laws and regulations; (h) except in the ordinary course of business, no sales transaction submitted by you through the Services will represent a sale to any principal, partner, proprietor, or owner of your entity; (i) you will not use the Services, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the operation of the Services; (j) your use of the Services will be in compliance with this Agreement."
Furthermore, Section Suspension or Termination by Us states "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."

If you’re the recipient and the sender used the wrong account there's nothing Square can do to retrieve those funds, either the sender or yourself will need to work with the bank

Initial Business Response /* (1000, 5, 2016/01/15) */
If you are receiving emails from Square, Incand would like to unsubscribe from these emails, please contact their Customer Support team for further assistance
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I'm not getting emails from SquareIf only it was that easyThey are sending stuff to my house through the US Postal ServiceThey are blowing you off like they did to meGo to their website and try it for yourselfThey have a picture of a phone handsetThey tell you when you can call them but they don't list their phone numberHow stupid is that? I found their number on the internetHowever, when you call, they tell you to go to their website and get an account or tracking numberWhen you try to obtain that number, you have to give them all the information that I don't want them to have in the first place! I want to be removed from ALL of their contact lists
Final Business Response /* (4000, 9, 2016/02/01) */
Square phone support is currently only available to customers with an active Square accountSquare's Support Team currently only communicates via email with non account holders