Flick Enterprises Inc

Please refer to the following email sent on October 24:
Hello ***, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to
process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Thank you for writing in but in order to review your concern we would need the email address that was used to open your Square account, we have no record ***

Hello,
Declined payments may result in a pending charge on the sender’s bank statement, but these should disappear in a few business daysIf the sender does not see the funds returned to them within a few business days, they should contact their card-issuing bank to help them locate these funds

Please refer to the following email sent on *** 25: Hello ***,Thanks for writing back inWe understand that it can be frustrating to receive a chargebackUnfortunately, due to the regulations set in place by the card networks and other financial institutions, we cannot reopen and continue to re-challenge this payment dispute on your behalfAt this time, we have no new information to provideWe apologize for any inconvenience this may have caused youIf you do wish to challenge this case further, it is within your rights to seek legal advice or contact your sender. HoldenSquare Disputes

Initial Business Response /* (1000, 5, 2016/01/10) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company states that in the agreement that square may terminate the agreement and close the account for any reason or no reason at any time upon notice to me
I want the public to know that the reason why my account was closed was due to a member that reviewed my account and found a pattern of transactions associated with high-risk activityAfter the very first transaction, how is a member able to review the account for a pattern of transactions when there had only been a single transaction
If Square wants to quote their merchant agreement, then they should have just said my account was cancelledInstead they lied about why it should be cancelled by stating that there was a pattern of transactions associated with high risk activity when there was only ever a single transaction for activityThey also don't disclose what high risk activity is in the agreement, which misleads business owners to just take a chance and hope they don't get shut off one day with their funds held hostageNot to mention Square still keeps their cut of the percentage
The only high risk activity was taking a chance by choosing square to begin with
Final Business Response /* (4000, 9, 2016/01/27) */
Square credited your final deposit on 1/26/Please reply to the latest email correspondence between you and Square from 1/26/The message states: "We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged."

Complaint:***I am rejecting this response because: There is no link to verify anything as they state It says account deactivated When I call the number they provided with the code it denies it I believe this us another one of there automated responses Can I please get the Revdex.com's help to file a consumer complaint with all Federal and State regulatory departments.Sincerely,*** ***

Please refer to the following email sent on October 27: Hello ***, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund." Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have caused.Sincerely, Square Account Services

Hello,On 08/23/and 08/25/Square emailed you letting you know that we’re sorry to inform you that we deactivated your accountSquare reviewed your account and found that your business and/or product is prohibited by Section of the General Terms and Section of the Payment Terms, which means we cannot process payments related to your businessSpecific reason was that there were a number of illegal products listed on site containing designer synthetic steroidsPlease, review Square’s general Term of Service here ***We regret that you will no longer be able to process transactions using SquareWe appreciate your having chosen Square and apologize for any inconvenience this may cause

Please refer to the following email sent on October 26:
Hello, My name is *** and I'm with Square Customer SupportIt looks like your Square account is associated with a different email addressFor security reasons, I need to communicate with the address tied to your accountIn order to
move further, I will need to know the email address associated with your account so I can assist you furtherAlso, for your own protection, I would highly advise that you refrain from emailing anyone sensitive information such as bank account numbers or routing numbers, or any other type of sensitive informationThank you for your patience, and I look forward to your response

Complaint: ***I am rejecting this response because I did not "subscribe" or agree to receive email receipts from all merchants using SquareAs I did not request or approve this, Square will undo it, not meI also expect Square to cease and desist from this unethical practice altogether, and to adopt a practice whereby receipts are only sent electronically from merchants approved by buyers holding the credit cards being used at each specific merchantDo not email me any receipts without my permission, which you do NOT haveUnderstand?Sincerely,*** ***

SquareHello ***,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Payment
Terms.We regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Thanks for bringing it to our attention we recommend you contact law enforcement and your bank and file a claimSquare is unable to release Merchant information to their customers but will work with your bank and law enforcement Sincerely,

Complaint: ***I am rejecting this response because:I have contacted them several times via their site and help link with no resolutionI've responded to their automated emails and ones sent from representatives with no responseSomeone needs to call me or provide a number for me to call and speak directly with someone and not giving me a call code because none of them work. Sincerely,*** ***

Hi, Thanks for reaching outSo that Square can look into this for you, Square will need you to provide the following information: The email & phone number that was used to open the Square accountOnce
Square receives this information, Square will be able to investigate further

Hello,
The transfers in question were disputed by the cardholder, through their card-issuing bank
A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversedWhen a cardholder initiates a payment dispute, the card issuer requires that the recipient
return the funds for that payment to the senderSquare challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favorBecause this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment dispute
Please note Square reserves the right to recover funds for disputed transactions. To learn more, please visit Square’s Cash Terms of Service and Payment Terms

Complaint: ***I am rejecting this response because: I have spoken with US Bank at lengthThey said the deposit was rejected and the funds would have been returned to Square Cash within 1-business days, which would have been yesterday at the latestYou need to give me my money back, and you need to do so immediatelyThe inadequacy of your customer service is just mind-boggling.Sincerely,*** ***

Hello ***,Thanks for writing inWe understand that it can be frustrating to have your account deactivatedUnfortunately, our review found that we cannot support any Square accounts for you or your business.As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivationSince your account was disabled on June 30, these funds will be released on September 28.Depending on your bank’s policies, you should see these funds one to two business days after we release them to your linked bank accountWe will notify you as soon as we deposit the funds.If you don’t want to wait days for your funds to be deposited, you may consider refunding the payments back to the original cards and seeking an alternate form of paymentPlease note that all refunds must be issued within days of the original transaction date.To refund a payment, please log in to the Square Dashboard from a computer.Use the date selector tool to locate the specific payment.Click the payment you’d like to refund, then click “Issue Refund.”Select the reason you’re refunding the payment, and click “Issue Refund.”It usually takes two to seven days for refunded payments to get credited back to the original payment cardThe full purchase amount, including the fees, is always returned to your customer.Per your note about sending a letter, please reply directly to this email with your letter as an attachment and I will ensure it reaches the appropriate department

Hello,
Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square
Payment Terms
Square regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days from the date of deactivation before being released to your linked bank account
If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees for refunded payments.) Refunds are available within days of the original payment

Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using
SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy

Complaint: ***I am rejecting this response because: They did not respond to the complaint or offer a solution they simply stated they are working on their customer service. Sincerely,*** ***