Flick Enterprises Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/11/04) */
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the
Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My business is a legitimate business and we can provide all documents to prove thisWhile my account was active, the customer code I was provided was not accepted by Square's automatic phone serviceI called to discuss the verification but could not get throughNext thing I know my account is deactivated
I did not violate any terms of the agreement and my business poses no threat or risk
Final Business Response /* (4000, 9, 2015/11/11) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is finalAny funds currently in your account will be held for days from the date of the deactivationIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation

Phone support is currently only available for active Square account usersPlease refer to the email sent by Square on 3/3/The message states: "As stated in the deactivation notice, we will hold the remaining funds in your Square account for days from the date of deactivation in order to
offset any potential refunds or disputes from your customersSince your account was disabled on February 29, these funds will be released on May 29."

Complaint: ***I am rejecting this response because: This situation has been ongoing since *** 1, *** thus (180) days have been exausted further, I have no other pending transactions with square and the vagueness of your reasons for holding my money is a rubber stamp response in which your company tend to apply to certain businesses its not right or fair for you to hold my money and collect the interest from it without justification I AM THE VICTIM AND FEEL LIKE I AM BEING VICTIMIZED AGAIN BY SQUARE AND I would like for you to please forward to me a definite date of deposit as opposed to your constant one sided redundant responsesSincerely,*** ***

Complaint: ***I am rejecting this response because:No one is willing to assist me in this ongoing matter, I even tried to request my money back and the scammer rejectedI need my money back from this faulty transaction and no one seems to care or assist me with the matter at handNot squarecash nor Navy Federal credit union. Sincerely,Niger ***

Complaint: ***I am rejecting this response because: The business (Square) has asked for additional informationThe email address used on the account was *** and company phone number:*** Sincerely,James***

Please refer to the email sent on October 24: Thank you for your patience with our account review inquiryWe periodically review account activity on the Square system to ensure a secure experience for all our customersWe are happy to inform you that we have completed our review of your
account and have removed the deferred payout status on your accountIf your account has a pending deposit, your funds will be deposited within 1-business daysAs each bank has its own deposit processing procedures, some banks will reflect the deposit within twenty four hours, while other banks may take longerMost banks do not process deposits during weekends and holidays

Hello,
Square's records indicate you were able to cash out your Cashapp balance to a linked debit card on March These funds have posted according to the selected deposit speed

Complaint: ***I am rejecting this response because:First, it's the stock response that I was originally givenSecond, if there was a true issue with a "pattern" of behavior indicative of fraud, then the card should have never been accepted in the first placeThe allegation of a "pattern" did not occur until it was time to deposit my lawfully obtained funds in my accountIf this "pattern " existed, my account should have be deactivated long before it was time to make a depositBecause, based upon what the company is now saying, this "pattern" would have been present at least a week before it was time to pay meAnd even after this "pattern" would have supposedly existed, Square will still telling me that I could.continue to process payments with themIt was not until it was time for the deposit that any issue developedWhile I agree that ** is not an insignificant sum, Square advertises that they do not hold funds made upon amount, type, of frequencySo, unless the company wishes to admit to misleading customers in their advertising, my money should not be held, and vague allegations of fraud borders on liableI provided every document that was requested of me to Square, but the documents would be unnecessary if a "pattern" actually existedWhat they are doing is unlawfullyYou cannot advertise that you do not place holds, and then place a hold -- not to mention profit off MY hard earned moneyI will not refund the amount to my client, because I am not going to explain to them that some company believes my transaction with them may be fraudulent Reputation is everything in my businessAnd I have a very good one for a reasonMy funds should be immediately deposited
Sincerely,*** Mcwhorter

Initial Business Response /* (1000, 6, 2016/02/04) */
Please refer to the last email sent by Square on February 2nd, confirming the funds were to be deposited to your account within 1-business days from that date

Hello ***,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services

this does not address the this does not address the complaint in any way shape or form and does not excuse the company for refusing to speak with customers or from the situation that they are sharing my personal information with complete strangersI am incensed that they do not have the time to speak with a customerI am not able to do some of the things she saying because I'm visually disabled how dare they discount a customer so much
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***I attempted to reach you by phone today, but unfortunately I missed youI'd like to follow up regarding you complaint.Feel free to email me us at [email protected] look forward to speaking with you soon.Sincerely,

Initial Business Response /* (1000, 5, 2015/12/28) */
Square called you on 12/16/and your deposits have been credited in your account

Hello, Square is sorry to inform you that Square is deactivating your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that Square will refund all the fees, tooRefunds are available within days of the original paymentTo process a refund, log in to the Square dashboardUse the date selector tool to locate the specific paymentClick the payment you'd like to refund, then click "Issue Refund"Select the reason you're refunding the payment, and click "Issue Refund."

Complaint: [redacted]I am rejecting this response because:
Out account is located under our business [redacted]...

with my name attached to the account as I am the business owner. The email address associated with the account is [redacted]  They are avoiding the situation at hand...
Sincerely,[redacted]

Please refer to the latest email correspondence sent by Square on 12/4/[redacted]Hi [redacted],I can confirm your funds were successfully delivered to the linked debit card at the time of payment ending in [redacted]. Once a deposit is made the funds are no longer in Square's control.When a payment is sent to a...

closed account, several things could happen:- The bank may hold onto the funds until you contact them.- The bank may issue a check for the payment amount and send it to the last known address on file.- The bank may bounce funds back to us.- If the debit card has changed, but the bank account is still active, the funds may be routed to the correct account.Please note, bank processes can take several days, to a few weeks to resolve. Ultimately, your bank decides how to handle your funds.In order to trace your funds, you must provide the following Reference ID # to a manager or personal banker at your old bank. Please note, the funds will appear as a merchant return/credit in their systems. Most banks treat these cases differently than deposits sent to a closed account.Date: 3 DecemberAmount: $[redacted]Your Reference ID # is: [redacted]If your bank states the funds were rejected, they must provide written documentation as there is no indication of a rejection in our systems.Please let me know if you have any additional questions after you speak to your bank.

Hello,
It is unfortunate that there was a typo when the account and routing numbers were input, but the deposits were sent to the Associated Credit Union, because there was a successful link attempt originating from your Square account to that bank.
Because the deposits were received by Associated...

Credit Union and not returned, they are currently in the possession of Associated Credit Union and Square is not able to issue a Letter of Indemnity or recall the deposits.
To help Associated Credit Union locate the deposit, a Deposit Confirmation Letter was faxed to help clarify the situation and where you meant for the funds to be sent.
While Square is doing everything it can to assist you with this issue, this is something you will have to resolve directly with Associated Credit Union.

User agreement
Section 11.[4:18]  11. TerminationWe may terminate these General Terms or any Additional Terms, or suspend or terminate your Square Account or your access to any Service, at any time for any reason. We will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square Account. You may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time.