Flick Enterprises Inc

A refund in the amount of $700.00 was issued back to the Visa on 3/5/16 at 4:36pm EST. You would need to follow up with your card for a time frame.

Complaint: [redacted]I am rejecting this response because: this response does not answer my question.  Neither my husband nor I have ever given out our email address when making a purchase with this credit card at a commercial establishment. And we would have no way of knowing whether Square, Inc. is involved in any on-line transaction.  We want to know how our email address was obtained and we want to ensure that we do not receive similar emails in the future.Sincerely,[redacted]

Hello,
After taking a look at the information you gave us, Square believes that these transactions were part of a stolen credit card scam and would very likely result in a chargeback. Square wants to prevent you from having to deal with a chargeback dispute, so you were told to refund these...

payments as soon as possible.
Here are a few things you can do to protect your business from credit card scams:* Never send money to a third party (such as a driver, shipping company, previous homeowner, etc) at your customer’s request.* Double-check the billing zip code(s) against the shipping zip code provided. Be cautious if the codes are far from each other, especially if they’re in different states.* Never use a money transfer service, such as Western Union or Moneygram, or send a bank transfer at your customer’s request.* Request a copy of the customer’s driver’s license and credit card to verify that the name of your customer matches the name on the card.

Initial Business Response /* (1000, 5, 2015/12/29) */
This claim has been resolved and your account has been credited with all outstanding deposits on 12/16/15 and 12/24/15. Please refer to the latest email correspondence between you and Square for additional questions or concerns.

Initial Business Response /* (1000, 5, 2015/11/10) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no fraudulent activity and only after 2 transactions they blocked my funds and suspended the account without any reason.
Final Business Response /* (4000, 9, 2015/11/24) */
A member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

Hello,
Square's Account Services team has reviewed your account and as a result, you will no longer be able to send or receive payments with Cash App. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Please refer to the following email sent on September 18:  Hello [redacted], We haven’t received a response from you regarding the $[redacted] payment dispute on a transaction that was processed on July 07, [redacted]. Please fill out this Information Request Form within 3 days from the date of this...

notification to let us know whether you would like to challenge or accept the chargeback. Thanks, Square Dispute Resolutions Team

Initial Business Response /* (1000, 10, 2015/09/01) */
Hello,
Upon further investigation, a member of Square's Support Team has been communicating with you through email regarding this matter. The issue described was thoroughly investigated by the representative from Square. The last message...

sent to you on August 14, 2015 stated "you're welcome to refund any payments that have been processed within 60 days. In addition we're happy to review anything over the phone".
If you continue to experience problems with the matter discussed, please contact the representative from Square through email or contact them by phone as instructed in the last message sent to you by Square's Support Team.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative who emailed me did not acknowledge the duplicate $1. transaction and if I were to put in refund for the test transactions it would only refund the ones he acknowledged. I have proof on my bank statements which I provided to that person - he didn't acknowledge the 2nd bank involved in the transactions. This is only about $1. so it isn't the money - it is the PRINCIPLE OF THE MATTER.
Final Business Response /* (4000, 14, 2015/09/16) */
Hello,
Upon further investigation, a member from Square's Support Team sent an email to you on August 14, 2015 and went through the payment history. The representative mentioned through the email "Please let me know if you have any further questions."
If you would like the representative from Square to further investigate this matter please reply directly to the last email you received from Square's Support Team. Additionally, a message sent to you on August 7, 2015 provides instructions to call Square if you require assistance over the phone.
Final Consumer Response /* (4200, 18, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already did that before I filed this Revdex.com complaint and they told me there was nothing more they could do, I told them them that I would have to file Revdex.com complaint and they acknowledged what I said!

Initial Business Response /* (1000, 17, 2015/10/07) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Additionally, a message was sent to you through email on September 29, 2015. The message states: "Due to the recent chargebacks on your account, any funds currently in your Square account will be held for an additional 90 days." Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 19, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their generated response. This is what they told me July 6 2015. They have the money on hold for the charge back for [redacted] they held it for over 90 days I still have [redacted] on hold that hasn't been charged back is like you guys are holding money you have all ready received from my customers and deposited. I need My funds back. You held them for 90 days you have the money of the chargeback release my money.
Final Business Response /* (4000, 37, 2015/11/24) */
Upon further review, a member from Square's Account Services team reached out to you through email on November 16, 2015. The message states: "Since the extension was on September 29, these funds will be released on December 28." Please respond to the latest email correspondence from Square with additional questions or concerns.
Final Consumer Response /* (4200, 41, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept! I want my funds released!asap this is insane you are holding funds for 6 months gaining interest for 6 months on my money please release my funds.

The only way for someone to log in your account is by having access to your phone or email associated with your account. Also, if you signed into your [redacted] account on someone else's device without signing out, the device owner could click into your account.There isn't a password associated with a...

[redacted] account. Instead, you're sent a one-time-use confirmation code for every attempt to sign in with your email or phone number.You can also sign out of your account from your device and sign back in so you know you are the only person who has access to this account.I hope this information is helpful! If you need help with anything else, please feel free to reply to me here.

Thank you for writing in, as of 7/8/[redacted] your account has been cleared and is able to accept payments

Complaint: [redacted]I am rejecting this response because:I have never once used my Square Cash account for any business purposes and the company is scamming customers and taking unfair and unwarranted advantage of consumers. There is not a single business transaction in my square account - I do not conduct any business. Sincerely,Dana [redacted]

Complaint:[redacted]I am rejecting this response because:They did not refund the funds that they deposited into the wrong account, therefore I will seek legal options to recoup the amount deducted from my account.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Duplicate response again does not solve the issue of consumer paying for something they do not receive.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:this is the second time I asked this question.   After the holding period of 180 days, will I see the money enter my account.  Please answer the question.  I believe I am OVER 180 days already on some of the funds they are holding.
Sincerely,[redacted]

Square is sorry to inform you that Square is deactivating your account. Square reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using Square. Due to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 150 days), unless circumstances require that Square extend this reserve period. If you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.

Initial Business Response /* (1000, 5, 2015/10/19) */
Hello,
If you have any questions regarding your Square Cash account please write in to Square's Support team so they may further assist you. Square strives to respond to all inquiries within 24 hours.
Additionally, an email was sent to the...

recipient regarding this matter. If the recipient still has questions regarding this matter please have the recipient reply to the email sent to him by Square' Support team.

Complaint:[redacted]I am rejecting this response because:
This is just their canned response again. You would think they could at least have two or three canned responses. What a fraud and a joke of a company.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/09/16) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation.
For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not explain why the account was closed. Same line and what is already posted online. Not helpful at all.
Final Business Response /* (4000, 14, 2015/10/02) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. For security purposes, Square cannot disclose further details regarding the reason for account deactivation.

We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business days. Please note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services