Flick Enterprises Inc

Complaint: [redacted]I am rejecting this response because:
I am rejecting this response because:It does not address the primary issue. Square is refusing to give me the appropriate information so that I may contact the customer's card issueing bank as they state that I should. Without this information I cannot pursue the chargeback with the issuing bank.  Square acts as an intermediary and has the information required in order to pursue this, but are refusing to act on my behalf or to forward the information to me.Sincerely,[redacted]

Unfortunately, Square's decision to deactivate your account is final. Due to the obligations of Square's agreements with card networks and other financial institutions, Square cannot reverse this decision and is unable to provide additional details.
For further information about Square's policies,...

you can review the Square Terms of Service at (https://squareup.com/legal/ua).

Complaint: [redacted]I am rejecting this response because: I do not accept your total automated response. I never gave you permission to highjack my funds or hold them. Any questions involving business or contractor should be asked upfront like all other processing companies. Not after you have the money and just keep it. Over 1,700 complaints all saying the same thing. This is a scam and theft. The customer has no other way to pay,refunding him and getting paid another way is not an option. Release my funds immediately,if not I will be forced to file a complaint with the states Attorney General and all other ways to file complaints and seek legal action in small claims court. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Their is no reason nor do your terms state that you will be holding my fund. Sincerely,[redacted]

Hello,
When Square attempted to send you a deposit to your bank account on 7/9/2017, the receiving bank automatically rejected Square's attempt. Your bank can reject a deposit for a number of reasons, including if an account is closed or the account number has changed. Square recommends contacting...

your bank for detailed information.Since Square was unable to successfully send you a deposit, please re-enter your bank account information by accessing your Bank Account tab on your Square Dashboard ([redacted]Visit Square's Support Center for a step-by-step guide on linking your bank account. [redacted]Once your bank account is verified, deposits will be sent according to your current deposit schedule.

Initial Business Response /* (1000, 5, 2016/03/23) */
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the...

Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Initial Consumer Rebuttal /* (3000, 7, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not done a, b, or c. It would be nice if you could actually give a specific reason of why my account was closed.
I cannot afford to wait 90 days and why would I issue a refund for services I already provided my customer. It's not like a product where they can be returned.
I don't even care about my account being suspended right now. I just want the $500 the is rightfully mine. It is actually more of a need instead of a want. It would be nice if you could understand that instead of giving an automated response.
Thank you!
Final Business Response /* (4000, 9, 2016/04/01) */
Please refer to the email correspondence sent by Square on 3/10/16. The message states: "Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details."
Square is unable to provide additional information regarding your deactivation. At this time there are no other updates for this account.
Final Consumer Response /* (4200, 11, 2016/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would really like to speak with a human and not a computer. It's too bad you can't even be at least get an authentic response instead of an automated one.

Please refer to the following email sent on September 8: Hello Brett, We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our...

policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.) Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused. Sincerely, Square Account Services

Complaint: [redacted]I am rejecting this response because:
This is the same response I have been getting. I already explained to them that the device was delivered 2 months after the purchased date. Then they said that they could not help me with a return because they can not handle international shipping, then I when I told them I am able to use USPS on base here in Okinawa, they responded to say it is outside the return window. They keep sending me circles.Sincerely,Lisa [redacted]

Complaint: [redacted]I am rejecting this response because: they still have not paid out on pending payments.Sincerely,[redacted]

Hello [redacted],We reviewed your account and found some payments that violate the Square Terms of Service. As a result, we won’t be able to deposit funds for these payments into your account. We apologize for any inconvenience this may cause. Under our Terms of Service, you cannot process prepaid...

cards, gift cards, or your own credit card using your Square account. The Square Terms of Service also prohibit using Square as a money transfer system. You must provide a legitimate good or service in exchange for every payment processed with Square. Please refund the payments in question. If you aren’t sure how to refund a payment, this Support Center article will help you. It usually takes two to seven days for refunded payments to get credited back to the original payment card. Due to security reasons and the obligations of Square's agreements with card networks and other financial institutions, Square cannot is unable to provide additional details. Please understand that if you process these types of payments again, we’ll have to deactivate your Square account. If you have any further questions or you need more details about this please reach out to Square directly. [redacted]Thank you, p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}

Complaint: [redacted]I am rejecting this response because:That is a pretty written letter that they send to everybody. When I ask what was high risk they send the same message I have sent in pictures an proof of all my transactions that the was legal an I got the same response an still again there is no phone number to contact themSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
i'm wondering if anyone on a human level is going to step in here. As you can see all of the letters that are sent over our form letters. There's no personal explanation relating to my personal situation with square!  This company is defrauding thousands of consumers as you can see by the information that I have sent over.  This is not an isolated incident I sent over 56 documented instances where they are doing the exact same thing to other consumers.  They do not have a telephone line where anybody can reach them how is this legal?  They are able to take your money, not provide answers and hold it apparently for as long as they see fit! As of today I have sent over a statement validating each and everyone of those charges. These charges have been Valerie dated directly with the credit card that was charged!  Releasing funds for these charges should not be an issue because all charges from the date that I began doing business with Square have been validated through the credit card company therefore no charges will be disputed!  Now can you tell me what is preventing this company from releasing my funds immediately? They claim there maybe chargebacks? How is that possible when I sent over a letter straight from Citibank stating that all charges each and everyone of them are lifted have been validated by the customer.  This company is operating way outside corporate standards and to be handling small businesses money and slapping holds where ever they see fit because they don't have money to pay their bills is a travesty and I hope the Revdex.com is going to step in and take action!  As I mentioned, I have also reported this matter to every entity that I could possibly find. I want immediate action taken this company is fraudulent they do not have staff to adequately answer calls and thousands on top of thousands of people have been affected by their fraudulent business practices! I have spoken to at least eight individuals  Who also owns small businesses and have had the same issues with square. Why is it OK for square to use our money as operating expense money and slap irrelevant holds on business accounts.  How is the Revdex.com allowing this?  I will not except a response until I receive a telephone call from a human being that works with square, I want this matter dealt with appropriately, you took my money now the least you can do is return a phone call!  Your company is fraudulent and operates by its own set of laws and you came across the wrong person because I will see to it that you are find for your illegal business practices. 
Sincerely,[redacted] Tatenco

Initial Business Response /* (1000, 5, 2016/02/05) */
Please refer to the latest email correspondence between you and Square from 2/2/16. Square offers phone support to all active users at XXX-XXX-XXXX. For security purposes, Square cannot release your customer code in this message. An email was...

sent on 2/5/16 with information on speaking with Square on the phone.

Please refer to the latest correspondence sent by Square on 4/14/16. Hi Scott,My name is Mo here with Square Support. I came across your email and I am more than happy to help.Phone Support:I went ahead and generated a customer code for you. Please give us a call at [redacted] between 6am-6pm PT...

Monday-Friday. Your customer code is [redacted]. One of our supporters will be ready to get you taken care of.When you call in, you’re welcome to use the Callback option if there’s a bit of a hold time. That way, you won’t have to wait on the phone. We’ll keep your place in line and give you a call back as soon as possible.Please keep in mind that this is a permanent customer code and is tied directly to your Square account, so make sure you don’t share it with anyone else for security reasons. Also, in order to share account-specific details, we need to talk to the account owner or administrator directly.We look forward to hearing from you!Best,

Square's Account Services team reviewed your account and determined it to be high-risk. Your account has been deactivated and you will no longer be able to send or receive payments with Square Cash. There are no funds currently pending. For multiple reasons, Square cannot divulge more details...

regarding this decision and our decision is final. To learn more, please visit Square’s Cash Terms of Service and Payment Terms.

Initial Business Response /* (1000, 5, 2015/09/28) */
Hello,
Upon further investigation, a member of Square's Account Services team reviewed your account and elected to terminate the account in accordance with Article 42 of the Square Seller Agreement: "We may terminate this Agreement and close...

your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://help.squareup.com/customer/portal/articles/XXXXXX-how-do-i-process-a-ref...⇄ /> For security purposes, Square cannot disclose further details regarding the reason for account deactivation.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How is possible for them to have the right to hold my money for 90 days for no reason whatsoever. That rule has not been available to me to review when I initially signed, therefore I can not accept. Those are criminals and that is a fraud.
If we are looking for middle ground, than can I have my money in 60 days?
And somebody explain please why do I have to beg for my money from those thiefs?
Final Business Response /* (4000, 9, 2015/10/15) */
Hello,
According to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you. We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
The decision to deactivate your account is final. Any funds currently in your account will be held for 90 days from the date of the deactivation. If you do not wish to wait the 90 days, you may issue a refund at any time within 60 days of the date of the transaction. To learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds
Final Consumer Response /* (4200, 11, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they do not proposed any reasonable resolution. basically repeating the same thing.

Initial Business Response /* (1000, 5, 2015/09/15) */
Hello,
Upon further review, according to Square's Merchant User Agreement Article 42. Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you....

We may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."
Article 43 further states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the Services. Any termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."

Square can not release information on the vendor you made a payment to. If the vendor has questions on their account they would contact Square Support at https://squareup.com/help/us/en/contact

Complaint: [redacted]I am rejecting this response because: anyone could easily make up "tracking" info. They want me to provide a letter head (which the bank does NOT do, and I don't know who told their support team heard that from), why can't they? Also, after the THOUSANDS of reviews on the App Store and Revdex.com with the same complaint as mine, this is apparently a common occurrence that never gets resolved. Terrible company. . Sincerely,[redacted]

We're sorry to inform you that we are deactivating your account. We reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity. We regret that, starting today, you will no longer be able to process transactions using Square. Due to the unusual...

or high risk activity associated with your account, your outstanding Square balance will be reserved for up to 180 days (but no less than 180 days), unless circumstances require that we extend this reserve period. If you do not want us to reserve your funds, you may refund the payment back to the cardholder account. We appreciate your having chosen Square and apologize for any inconvenience this may cause. Sincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilities. For an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy.