Flick Enterprises Inc

In order to stop automatic receipts please follow these steps:
Unsubscribe from Automatic ReceiptsTo stop automatic receipts, click “Manage Preferences for digital receipts” at the very bottom of the receipt. You can select either the option to stop all automatic receipts or to stop automatic receipts for purchases from that specific business location. “Automatically send me Square digital receipts” means you won’t need to enter your email address again to receive automatic receipts from any merchant using Square. You can always opt out of automatic receipts altogether by contacting us, or on a per-merchant basis, by clicking “Manage preferences.” “Automatically send me Square digital receipts except” means you’d like to stop receiving automatic receipts for purchases from those specific business locations.
“Don’t automatically send me any digital receipts” means you’d like to stop receiving automatic receipts for purchases from all sellers using Square. You will be asked if you would like receive a digital receipt each time you purchase from a seller using Square in the future. You will not be re-enrolled to receive automatic receipts from any seller using Square unless you adjust your preferences from a Square receipt.

Complaint: [redacted]I am rejecting this response because:
 
I contacted the support team through the app with my email address. I received a response via my personal email address. At no time did square inform me that I needed to link my email directly to my square account. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/10) */
Square was unable to locate a Square account associated with this name and email address. If you could provide the name and email address on the account of which you are inquiring, Square can further assist you.

Please refer to the following email sent to you on [redacted] 10:Hello [redacted], We’re sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity. For further information about our policies, you can review section 36 of the Square Payment Terms. We regret that, starting today, you will no longer be able to process transactions using Square. Any funds currently in your account will be held for 90 days before being released to your linked bank account. If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment. (Please note that we will refund all the fees, too.)Refunds are available within 60 days of the original payment. To process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is final. Due to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details. Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services

Complaint: [redacted]I am rejecting this response because:  I want a answer as to why they think they could benefit financially for almost a year, by illegally holding money which they had no legal or contractual right to with hold, and chose to ignore 50+ emails over that time period?
 
 
YOU ILLEGALLY WITHHELD MONEY DUE TOO ME, FOR 10 MONTHS, WHICH NOTHING IN THE USER TERMS AGREEMENT ALLOWS YOU
TO EVEN CLOSE TO DOING.
SQUARE INC. WILLFULLY IGNORED 50 EMAILS OVER THAT TIME, AS I HAVE THE READ RECEIPTS TO PROVE THEY IN FACT HAD
BEEN OPENED AND LOOKED AT,AND EARNED PROFIT FROM THIS ILLEGAL ACTIVITY.
 
…..AND YOU “APPRECIATE MY PATIENCE AND APOLOGIZE AGAIN FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED”
 
1. THIS IS CALLED THEFT. LARCENY.
2. THIS IS CALLED BUSINESS FRAUD.
3. THIS IS CALLED MONEY LAUNDERING.
4. WHEN SOMEONE OR SOME COMPANY, BY DEFINITION, STEALS OR ROBS YOU…THERE IS NO APPRECIATING NOR PATIENCE!
5. IF SOMEONE STEALS YOUR CAR, MONTHS LATER GETS CAUGHT, DO THEY SAY TO YOU SORRY FOR ANY INCONVENIENCE THIS
MAY HAVE CAUSED?
 
     NO…THIS WASN’T A “INCONVENIENCE” THIS WAS A ‘CRIME’!
 
 
Now this same response was emailed to me at 2:30pm,on [redacted] 5th which at
that time the account block should have immediately been removed and gave
plenty of time to be sent by the 5pm deposit cutoff on [redacted] 5th.
 
    Yet, as of [redacted] 6th, 1:09pm I see NO such thing has happened!!
 
Even after requesting instant deposit, which should have automatically been
a option. 
 
But again,... I guess corporate or large business crimes are not actually 
against the law...just more of against the convenience of the victims..?
 
 
Sincerely, (Ha Yeah Right)
 
Plaintiff

Initial Business Response /* (1000, 5, 2015/07/06) */
Hello,
Upon further investigation, I see that a representative from Square emailed you July 6, 2015 requesting additional information about your account. According to the message sent by Square, once the form has been fully completed, you...

will receive an email confirmation and should expect to hear back from Square within 1-2 business days regarding your pending deposit and account.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to respond by there online info.It did not work, I have spent more time trying to fill this info out than the money. I want no more from this company and will never use them again. They should have asked for this before letting me use this service. I think that they just try to keep peoples money. They can call me at
XXX XXX XXXX. They have no one for me to call.

Final Business Response /* (4000, 9, 2015/07/26) */
Hello,
Upon further investigation, I see that a representative from Square emailed you July 6, 2015 requesting additional information about your account.
Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and procedures. Square strives to respond to all inquiries within 24 hours. If you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help . The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures.
If you have any further questions please reply directly to the message that was sent to you on July 6, 2015.

There is no cardholder email address or phone number associated with this payment card, so Square is unable to reach out to the customer on your behalf. It’s important to note that with Square, a payment is never finished until you have gotten past the signature screen and received notification in...

the app that the payment was successful. A good way to confirm this is by checking your online Square Dashboard.Also note that payment processing can be interrupted due to a loss of network connectivity from an incoming call, text message or weak network connection. When processing a payment, always make sure you have a strong 3G/Internet connection.

Please refer to the email correspondence sent by Square on 3/9/**. The message states: "We're sorry to inform you that we are deactivating your account. Our Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity." Please note the...

cancellation of these disputes will be held due to the deactivation of your account.

Allow me to clarify: Your friend has two Cash accounts with two different bank accounts linked. For ex: Cash Account #1 has bank A attached and Cash Account #2 has bank B attached. You sent two payments, one was sent to Account #1 and the other to Account #2. You can confirm this with your transaction history. To view your transaction history in the Cash app:1. Tap the clock icon in the top-right corner of the screen.2. Tap on a name to view your activity with this person.3. To see specific payment details, tap a payment.I do not see any error message of the funds not being paid out, they were both successful.

After reviewing your account I can see refunds in the amount of $[redacted] and $[redacted] where issued back to your customer be keep in mind that based on our 
User agreement
Section 11.[4:18]  11. TerminationWe may terminate these General Terms or any Additional Terms, or...

suspend or terminate your Square Account or your access to any Service, at any time for any reason. We will take reasonable steps to notify you of termination by email or at the next time you attempt to access your Square Account. You may also terminate the General Terms and Additional Terms applicable to your Square Account by deactivating your Square Account at any time.

Complaint: [redacted]I am rejecting this response because:Again, we are not getting to the root issue.  My account was supposed to be unlocked quite a while back.  The account is linked and verified and there is no way to do it again as the only option is to delete all the verified info and reverify, which I will not do as we no longer have business except you giving my customers what you owe.  I had over $300 in there, I processed nearly $500 in refunds, yet my balance is negative $52 AND all of the refunds have been denied...that makes NO SENSE!  I was never asked to relink and that is just ridiculous as it IS linked and verified and you magically were making deposits up until the day your company decided they didn't want my business.
Look at all of these complaints...obviously there are issues not being resolved.  Again, your company will have to deal with the chargebacks and I will have to deal with negative publicity due to your company's lack of responsiveness.  If someone would actually take a phone call or answer an email this could have all been resolved, but I have not had 1 single emailed returned EVER from Square in nearly a year of trying.  I am not "allowed" to call as I cannot get a code because my account is inactive.  This is no way to try to run a business.
Sincerely,Allison [redacted]

Please refer to https://squareup.com/help/us/en/article/3896-link-and-edit-your-bank-accountFail...⇄ Bank Account VerificationIf your bank account verification failed, you’ll see an alert in your dashboard in the Bank Accounts section. There are a few scenari** that can cause your bank verification to fail:Non-transactional Bank AccountSquare doesn't support non-transactional bank accounts – they don't allow funds to be debited. Square must be able to credit and debit funds from your account, in the event of a chargeback or refund.Bank Account TypoTyp** in your routing or account number can cause bank verification to fail. Double check your account information and carefully re-enter it. You may need to contact your bank to confirm your routing and account numbers. Insufficient FundsTo verify your bank account, Square will dep**it and withdraw ¢.49 cents. Sometimes this dep**it and withdrawal may process simultaneously. You'll need at least $1.00 in your bank account before you begin the verification process. If your verification has failed due to insufficient funds, make sure you have at least $1.00 in your account and re-enter your account information.

Complaint: [redacted]I am rejecting this response because:
 
I have contacted the Revdex.com for a reason of showing that this is not correct. The first response I received told me that there was a charge for ct water $80 that authorization charge put my account in a negative. By the app and my own accounting I have never been negative and had no reason to be. As stated in my original post there was never a time that I was near a negative. I am now late on my rent and facing eviction because of Square. I have yet to receive the full accounting that I asked for that proves their statements. First it was the $80 ct water authorization charge now it’s a $55 charge from Walmart both of which do not explain a negative $32 dollars. My app doesn’t ever show a negative balance as they state. I want my money back and a full accounting of my account. I have shown my side. Between their customer service and now Revdex.com this will be the 19th time I’ve contacted square. I am being ignored now by Square. They have never contacted again after multiple attempts. What kind of customer service is that. They have not fully explained the situation and my only recourse was to contact the Revdex.com for yet another excuse and still no proof of their claim of why they took my money. This also doesn’t resolve the fact of my eviction because of their mistake either in their accounting or their app. I am never negative. They can check the amount of money I have deposited since I have been a customer. Never have I been negative. I have no reason to be. Again I want a full accounting statement of my account showing the negative that they claim and a detailed explanation or my money back. And since after 19 inquiries and several different stories from Square it is obvious that they have no explanation and continue to ignore me at every request for such and are stealing my money.
 
 
Sincerely,[redacted]

Square has no record of you calling into the system. A customer code was provided for phone access or you can reply directly to the email with any questions or concerns.

thank you for your reply have a good day.

Hello,
Square looked at your Cash account and confirmed these funds were directed to your linked bank account.
The information necessary for an ACH trace was provided to you by email - Please contact your bank, and speak with your branch’s manager or someone in your bank’s ACH department to...

help locate these funds, using the information provided.

Complaint: [redacted]I am rejecting this response because:I only had one square account like your customer service said when I called to complain about this matter they checked my name and she said there is only one account under my name I need proof of showing how you think I had another account and proof that shows the other account in under my name , Sincerely,Shirin [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)Square should keep its promise to its consumers. Here is what is written on the sign-up page, clearly which they have not kept their promise on with no real answer besides "Your address doesn't work, and there is a problem with the mail." SHORT FOR WE AS A BUSINESS ARE INCOMPETENT ENOUGH TO GET YOU A PACKAGE."Get your free magstripe readerWhen you're done, we'll drop your free Square magstripe reader in the mail."https://squareup.com/signup TABWhere does a major company like this be held responsible? They are lying to their consumers. I have not received 1 or several readers they claimed to put in the mail. The stores I went to were sold out of the readers. The options you gave me were not sufficient. Take responsibility! Other card reader companies got their readers to the address I provided square, in half the estimated time!BE ACCOUNTABLE SQUARE! STOP THIS CHILDNESS! KEEP YOUR PROMISE! Seems like no one at Revdex.com is doing their part either to address this situation...

Because of the chargeback on this transaction, Square returned the funds from this transaction to the card-issuing bank which initiated the dispute. Please have your sender inquire with their bank to trace the funds returning to their account.   The card-issuing bank will know where to...

route funds if the card or account is cancelled and will typically issue a refund by check.   The sender will want to ask for a manager at their bank for further assistance.

Complaint: [redacted]I am rejecting this response because the business has sent me this automatic response twice.  That is why I have filed the complaint.  My business is not included in the section they are talking about.  Sincerely,[redacted]