Hello, After taking a look at the information you gave us, Square believes that these transactions were part of a stolen credit card scam and would very likely result in a chargebackSquare wants to prevent you from having to deal with a chargeback dispute, so you were told to refund these payments as soon as possible Here are a few things you can do to protect your business from credit card scams: [redacted] Never send money to a third party (such as a driver, shipping company, previous homeowner, etc) at your customer’s request[redacted] Double-check the billing zip code(s) against the shipping zip code providedBe cautious if the codes are far from each other, especially if they’re in different states[redacted] Never use a money transfer service, such as Western Union or Moneygram, or send a bank transfer at your customer’s request[redacted] Request a copy of the customer’s driver’s license and credit card to verify that the name of your customer matches the name on the card
Complaint: [redacted] I am rejecting this response because: I do not accept your total automated responseI never gave you permission to highjack my funds or hold themAny questions involving business or contractor should be asked upfront like all other processing companiesNot after you have the money and just keep itOver 1,complaints all saying the same thingThis is a scam and theftThe customer has no other way to pay,refunding him and getting paid another way is not an optionRelease my funds immediately,if not I will be forced to file a complaint with the states Attorney General and all other ways to file complaints and seek legal action in small claims court Sincerely, [redacted]
Beside the offer to make installment plan that would consist of bi-weekly payments there's not much we can doWe recommend you work with your local law enforcement agency
Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] @outlook [redacted] Final Business Response / [redacted] (4000, 9, 2016/02/04) */ Please refer to the latest email correspondence between you and Square from 1/11/with any additional questions or concerns
Square can not release information on the vendor you made a payment toIf the vendor has questions on their account they would contact Square Support at https://squareup.com/help/us/en/contact
Please refer to email from 4/15/[redacted] that states: Hi Yael, Thanks for reaching out! My name is Michael and I’m more than happy to help youI want to apologize for the delay in getting back to you, we have experienced a higher volume of emails latelyNow that we are talking directly I’ll be able to help you much quicker Square can send you your money as soon as you’ve linked a checking or savings accountThis can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacksUnfortunately, Square can’t deposit to pre-paid bank cards or online-only accounts To link a bank account, follow these steps: Sign in to Account&Settings in your online Square Dashboard Add the requested bank account informationIt’s good to note that your account and routing numbers are usually listed at the bottom of your checksSome credit unions use electronic account numbers for deposits from Square ( ACH transactions), which can be different than the account number on your checksYou’ll want to confirm with your credit union that you’re using the correct account number Click Verify Account The verification process can take up to business daysWe’ll deposit $to your account and then withdraw the $back to make sure we can communicate with your bankAs a heads up, make sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsYou can check your verification status anytime from your online dashboard Once your bank account has verified, your deposits will be sent according to your deposit scheduleIf you’d like, you can learn more about Square’s different deposit schedules in our Support Center
Complaint: [redacted] I am rejecting this response because: This is just their canned response againYou would think they could at least have two or three canned responsesWhat a fraud and a joke of a company.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Square credited the $back to your account on 1/28/Please reference your latest email correspondence between you and Square with any questions
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Hi *** My case has been resolvedThank you! Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: it makes absolutely no sense and is unresponsive to the issue that I have presented It is extremely clear at this point that Square has not intent of either acknowledging or addressing my concerns Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please refer to the latest email correspondence between you and Square from 1/28/The message states: " I rechecked your account and can confirm that all necessary actions to prevent any further unauthorized use of your information have been takenI can confirm that there is currently no account associated with your email addressIn additional I was unable to view the attachment please feel free to resend the document in as a photo document or copy and paste it into the email if you have any additional concerns." Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hi [redacted] Will here from the Cash Team!I’m sorry to hear that you haven’t seen these funds yet!I’ve confirmed that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank accountProcessing times vary based on your bank, but typically take 2-business days.Your bank will need to help us trace this paymentPlease provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: [redacted] PDTAmount: [redacted] Your Reference ID [redacted] Sent to a card ending in: ***If your bank states the funds were rejected, they’ll need to provide written documentation because there’s no indication of a rejection in our systems.I want to make sure these funds are returned to you, so please let me know if you have any additional questions
Hello, When Square attempted to send you a deposit to your bank account on 7/9/2017, the receiving bank automatically rejected Square's attemptYour bank can reject a deposit for a number of reasons, including if an account is closed or the account number has changedSquare recommends contacting your bank for detailed information.Since Square was unable to successfully send you a deposit, please re-enter your bank account information by accessing your Bank Account tab on your Square Dashboard ( [redacted] Visit Square's Support Center for a step-by-step guide on linking your bank account [redacted] Once your bank account is verified, deposits will be sent according to your current deposit schedule
Complaint: [redacted] I am rejecting this response because:it fails to address the matter in questionThis is the same email received from them before my complaintI do not know which transaction is being contested and for what reasonWhy are they refusing to call me for a chatThey are depriving me of my livelihood by refusing to pay my moneyI need to know which payment is being contested hence this issue remains unresolvedThey need to stop forwarding prearranged messages and put a voice to square inc Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: it's the same computer generated message I've received over and over againI want a real person to contact meI've gone thru the steps and it doesn't workSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
It looks like the merchant has a temporary hold on one of the Virtual Card payment attempts which may be causing the double chargeAs soon as the hold is released, the funds will automatically be credited back to your Cash app and it will show as only a single charge from your account It can take 7-business days for a merchant to release a temporary hold to our systemPlease contact the merchant directly for more information on releasing this hold
Complaint: [redacted] I am rejecting this response because:client has closed Acct and I have no other method of refunding it unless it’s processed through my Acct Sincerely, [redacted] ***
Please refer to the latest correspondence sent by Square on 4/19/** Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=69e05b3604c8bef96138aa877d97037e06200f3...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=90a84a73bb6b8fc4437e7b18659bf6339e55b98...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services
Hello, After taking a look at the information you gave us, Square believes that these transactions were part of a stolen credit card scam and would very likely result in a chargebackSquare wants to prevent you from having to deal with a chargeback dispute, so you were told to refund these payments as soon as possible Here are a few things you can do to protect your business from credit card scams: [redacted] Never send money to a third party (such as a driver, shipping company, previous homeowner, etc) at your customer’s request[redacted] Double-check the billing zip code(s) against the shipping zip code providedBe cautious if the codes are far from each other, especially if they’re in different states[redacted] Never use a money transfer service, such as Western Union or Moneygram, or send a bank transfer at your customer’s request[redacted] Request a copy of the customer’s driver’s license and credit card to verify that the name of your customer matches the name on the card
Complaint: [redacted] I am rejecting this response because: I do not accept your total automated responseI never gave you permission to highjack my funds or hold themAny questions involving business or contractor should be asked upfront like all other processing companiesNot after you have the money and just keep itOver 1,complaints all saying the same thingThis is a scam and theftThe customer has no other way to pay,refunding him and getting paid another way is not an optionRelease my funds immediately,if not I will be forced to file a complaint with the states Attorney General and all other ways to file complaints and seek legal action in small claims court Sincerely, [redacted]
Beside the offer to make installment plan that would consist of bi-weekly payments there's not much we can doWe recommend you work with your local law enforcement agency
Hello ***,Square is sorry to inform you that Square is deactivating your accountSquare reviewed your account and found a persistent pattern of transactions generally associated with high-risk activity.Square regrets that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that Square extend this reserve periodIf you do not want Square to reserve your funds, you may refund the payment back to the cardholder account.Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] @outlook [redacted] Final Business Response / [redacted] (4000, 9, 2016/02/04) */ Please refer to the latest email correspondence between you and Square from 1/11/with any additional questions or concerns
Square can not release information on the vendor you made a payment toIf the vendor has questions on their account they would contact Square Support at https://squareup.com/help/us/en/contact
Please refer to email from 4/15/[redacted] that states: Hi Yael, Thanks for reaching out! My name is Michael and I’m more than happy to help youI want to apologize for the delay in getting back to you, we have experienced a higher volume of emails latelyNow that we are talking directly I’ll be able to help you much quicker Square can send you your money as soon as you’ve linked a checking or savings accountThis can be a personal or business account, but it must be a transactional bank account to support refunds or chargebacksUnfortunately, Square can’t deposit to pre-paid bank cards or online-only accounts To link a bank account, follow these steps: Sign in to Account&Settings in your online Square Dashboard Add the requested bank account informationIt’s good to note that your account and routing numbers are usually listed at the bottom of your checksSome credit unions use electronic account numbers for deposits from Square ( ACH transactions), which can be different than the account number on your checksYou’ll want to confirm with your credit union that you’re using the correct account number Click Verify Account The verification process can take up to business daysWe’ll deposit $to your account and then withdraw the $back to make sure we can communicate with your bankAs a heads up, make sure you have at least $in your bank account to prevent your bank verification from failing due to insufficient fundsYou can check your verification status anytime from your online dashboard Once your bank account has verified, your deposits will be sent according to your deposit scheduleIf you’d like, you can learn more about Square’s different deposit schedules in our Support Center
Complaint: [redacted] I am rejecting this response because: This is just their canned response againYou would think they could at least have two or three canned responsesWhat a fraud and a joke of a company.Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Square credited the $back to your account on 1/28/Please reference your latest email correspondence between you and Square with any questions
Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Hi *** My case has been resolvedThank you! Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: it makes absolutely no sense and is unresponsive to the issue that I have presented It is extremely clear at this point that Square has not intent of either acknowledging or addressing my concerns Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Please refer to the latest email correspondence between you and Square from 1/28/The message states: " I rechecked your account and can confirm that all necessary actions to prevent any further unauthorized use of your information have been takenI can confirm that there is currently no account associated with your email addressIn additional I was unable to view the attachment please feel free to resend the document in as a photo document or copy and paste it into the email if you have any additional concerns." Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hi [redacted] Will here from the Cash Team!I’m sorry to hear that you haven’t seen these funds yet!I’ve confirmed that your Cash payment attempt was successfully canceled, and your funds were automatically credited back to your bank accountProcessing times vary based on your bank, but typically take 2-business days.Your bank will need to help us trace this paymentPlease provide the information listed below to a branch manager or banker at your local branch to trace your payment, and be sure to have them check with their debit card operations departmentIt’s important to explain that the funds will appear as an unlinked merchant credit/returnThis isn’t a missing ACH/direct deposit.Date: [redacted] PDTAmount: [redacted] Your Reference ID [redacted] Sent to a card ending in: ***If your bank states the funds were rejected, they’ll need to provide written documentation because there’s no indication of a rejection in our systems.I want to make sure these funds are returned to you, so please let me know if you have any additional questions
Hello, When Square attempted to send you a deposit to your bank account on 7/9/2017, the receiving bank automatically rejected Square's attemptYour bank can reject a deposit for a number of reasons, including if an account is closed or the account number has changedSquare recommends contacting your bank for detailed information.Since Square was unable to successfully send you a deposit, please re-enter your bank account information by accessing your Bank Account tab on your Square Dashboard ( [redacted] Visit Square's Support Center for a step-by-step guide on linking your bank account [redacted] Once your bank account is verified, deposits will be sent according to your current deposit schedule
Complaint: [redacted] I am rejecting this response because:it fails to address the matter in questionThis is the same email received from them before my complaintI do not know which transaction is being contested and for what reasonWhy are they refusing to call me for a chatThey are depriving me of my livelihood by refusing to pay my moneyI need to know which payment is being contested hence this issue remains unresolvedThey need to stop forwarding prearranged messages and put a voice to square inc Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: it's the same computer generated message I've received over and over againI want a real person to contact meI've gone thru the steps and it doesn't workSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
It looks like the merchant has a temporary hold on one of the Virtual Card payment attempts which may be causing the double chargeAs soon as the hold is released, the funds will automatically be credited back to your Cash app and it will show as only a single charge from your account It can take 7-business days for a merchant to release a temporary hold to our systemPlease contact the merchant directly for more information on releasing this hold
Complaint: [redacted] I am rejecting this response because:client has closed Acct and I have no other method of refunding it unless it’s processed through my Acct Sincerely, [redacted] ***
Please refer to the latest correspondence sent by Square on 4/19/** Hello [redacted] ,We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activity.For further information about our policies, you can review section of the Square Seller Agreement (https://squareup.com/subscriptions/r?ee=69e05b3604c8bef96138aa877d97037e06200f3...⇄ regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank account.If you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.)Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard (https://squareup.com/subscriptions/r?ee=90a84a73bb6b8fc4437e7b18659bf6339e55b98...⇄ the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.Again, we apologize for any inconvenience this may have caused.Sincerely,Square Account Services