Hello ***, We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysWe appreciate your patience and apologize again for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: I provided all the verification document and received notice that they were suspending my account and the decision is final They made an arbitrary decision and left me with no recourse How are they allowed to operate in this manner It's almost discriminatory and I as a customer have no say or understanding on the rationale for the decision.Sincerely, [redacted]
Square's Account Services team reviewed your account and determined it to be high-riskYour account has been deactivated and you will no longer be able to send or receive payments with Square CashThere are no funds currently pendingFor multiple reasons, Square cannot divulge more details regarding this decision and our decision is finalTo learn more, please visit Square’s Cash Terms of Service and Payment Terms
Hello, Square would like to confirm that the deferred payout status on your account has expired as of March While your account remains disabled, any pending deposit will be made to your linked bank account within 1-business days of that date Square's decision to deactivate your account is finalSquare's Terms of Service outlines specific account types and processing patterns that Square is unable to support, and your account matches one or more of these conditionsThank you for your cooperation, and Square apologizes for any inconvenience
Complaint: [redacted] I am rejecting this response because: I have already contacted Square multiple times by email and any customer support person worth anything would easily be able to find a company called [redacted] that's had its account deactivated, and see that those emails are thereThis feels like an automated message and a stall tactic, and the link to their support page - which obviously would not and does not have a solution to this problem - is insulting Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Hello, Upon further investigation, a member from Square's Account Services Team reached out to you on August to inform you that "we've returned your account to active status and resumed regular deposits to your linked bank account" Furthermore, Article of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please call me and we will find the accountYou guys processed money from me and I never got it got it Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Hello, Square was still unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services 6/13/20**
Complaint: [redacted] I am rejecting this response because: This is the same response I have been gettingI already explained to them that the device was delivered months after the purchased dateThen they said that they could not help me with a return because they can not handle international shipping, then I when I told them I am able to use USPS on base here in Okinawa, they responded to say it is outside the return windowThey keep sending me circles.Sincerely,Lisa ***
(The consumer indicated he/she DID NOT accept the response from the business.)The Seller continues to refer to unconscionable terms in its Seller Agreement, which are one-sided, unfair and will not hold ground in a court of lawIt appears that this is Square's unfair business practice, and it will end up in court with a class action lawsuit and report to the Federal Trade Commission
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for days
Initial Business Response / [redacted] (4000, 14, 2016/02/09) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (4200, 16, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem had change now the customer had maliciously disputed the transactions saying that he do not know about the transactions, the customer had told me that he told square there are no problem between our transactions before he reported the transactions I already provided all the evidences proving that there are no problem about the transaction, and that the customer definitely is acknowledge about the transactions to Square Square told me that they gave all the evidences I provided to customer's bank, and told me to wait for days until the bank solve the caseIf I lose the case then I can't have MY money But how do I know if Square really gave my evidence to the bank to solveThey can't just simply tell me that I lose the case and Square wouldn't give my money back after daysSquare now is telling me that they gave the case to the bank and they basically take no responsible right nowSquare deducted my money back to my customer's bank already I need Square provide me the evidence showing that they actually gave my case to the bank, and I need the customer's bank contact me about the case, or I can contact the bank regarding this case, then please provide me the contact number of the bankmy phone number is XXXXXXXXXX
Complaint: [redacted] I am rejecting this response because: how exactly has square address my complaint? Again, no explanation has yet to be offered fr the suspension of my account This matter remains unresolved Sincerely, [redacted]
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using Square Your outstanding Square balance will be paid out per our payment scheduleSquare apologizes for any inconvenience this may cause
Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bankWhile Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each disputeSquare debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to days to resolve, however, each timeline varies depending on the card-issuing bankUntil Square receives official notification of the resolution, Square is unable to resolve the case
Square has no record of the fees that you are mentioningSquare does not charge monthly fees for credit card processing servicesSo that Square can help you out with this, you will have to reach out to Square directly
Please refer to the latest correspondence sent by Square on 5/9***Hello [redacted] We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Hello, A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversedWhen a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderSquare challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favorBecause this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment disputeIf you do not agree with this outcome, you must resolve it directly with the sender Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare apologizes for any inconvenience this may cause
Complaint: [redacted] I am rejecting this response because: anyone could easily make up "tracking" infoThey want me to provide a letter head (which the bank does NOT do, and I don't know who told their support team heard that from), why can't they? Also, after the THOUSANDS of reviews on the App Store and Revdex.com with the same complaint as mine, this is apparently a common occurrence that never gets resolvedTerrible companySincerely, [redacted]
Hello ***, We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysWe appreciate your patience and apologize again for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because: I provided all the verification document and received notice that they were suspending my account and the decision is final They made an arbitrary decision and left me with no recourse How are they allowed to operate in this manner It's almost discriminatory and I as a customer have no say or understanding on the rationale for the decision.Sincerely, [redacted]
Square's Account Services team reviewed your account and determined it to be high-riskYour account has been deactivated and you will no longer be able to send or receive payments with Square CashThere are no funds currently pendingFor multiple reasons, Square cannot divulge more details regarding this decision and our decision is finalTo learn more, please visit Square’s Cash Terms of Service and Payment Terms
Hello, Square would like to confirm that the deferred payout status on your account has expired as of March While your account remains disabled, any pending deposit will be made to your linked bank account within 1-business days of that date Square's decision to deactivate your account is finalSquare's Terms of Service outlines specific account types and processing patterns that Square is unable to support, and your account matches one or more of these conditionsThank you for your cooperation, and Square apologizes for any inconvenience
Complaint: [redacted] I am rejecting this response because: I have already contacted Square multiple times by email and any customer support person worth anything would easily be able to find a company called [redacted] that's had its account deactivated, and see that those emails are thereThis feels like an automated message and a stall tactic, and the link to their support page - which obviously would not and does not have a solution to this problem - is insulting Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Hello, Upon further investigation, a member from Square's Account Services Team reached out to you on August to inform you that "we've returned your account to active status and resumed regular deposits to your linked bank account" Furthermore, Article of Square's Seller Agreement states that: "We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Services, or in connection with any termination or suspension of the ServicesAny termination of this Agreement does not relieve you of any obligations to pay any Fees or costs accrued prior to the termination and any other amounts owed by you to us as provided in this Agreement."
Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hello, Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please call me and we will find the accountYou guys processed money from me and I never got it got it Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Hello, Square was still unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Hello [redacted] ,We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services 6/13/20**
Complaint: [redacted] I am rejecting this response because: This is the same response I have been gettingI already explained to them that the device was delivered months after the purchased dateThen they said that they could not help me with a return because they can not handle international shipping, then I when I told them I am able to use USPS on base here in Okinawa, they responded to say it is outside the return windowThey keep sending me circles.Sincerely,Lisa ***
(The consumer indicated he/she DID NOT accept the response from the business.)The Seller continues to refer to unconscionable terms in its Seller Agreement, which are one-sided, unfair and will not hold ground in a court of lawIt appears that this is Square's unfair business practice, and it will end up in court with a class action lawsuit and report to the Federal Trade Commission
According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct."The decision to deactivate your account is finalAny funds currently in your account will be held for days
Initial Business Response / [redacted] (4000, 14, 2016/02/09) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: https://squareup.com/help/en-us/article/5060-process-refunds Initial Consumer Rebuttal / [redacted] (4200, 16, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem had change now the customer had maliciously disputed the transactions saying that he do not know about the transactions, the customer had told me that he told square there are no problem between our transactions before he reported the transactions I already provided all the evidences proving that there are no problem about the transaction, and that the customer definitely is acknowledge about the transactions to Square Square told me that they gave all the evidences I provided to customer's bank, and told me to wait for days until the bank solve the caseIf I lose the case then I can't have MY money But how do I know if Square really gave my evidence to the bank to solveThey can't just simply tell me that I lose the case and Square wouldn't give my money back after daysSquare now is telling me that they gave the case to the bank and they basically take no responsible right nowSquare deducted my money back to my customer's bank already I need Square provide me the evidence showing that they actually gave my case to the bank, and I need the customer's bank contact me about the case, or I can contact the bank regarding this case, then please provide me the contact number of the bankmy phone number is XXXXXXXXXX
Complaint: [redacted] I am rejecting this response because: how exactly has square address my complaint? Again, no explanation has yet to be offered fr the suspension of my account This matter remains unresolved Sincerely, [redacted]
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using Square Your outstanding Square balance will be paid out per our payment scheduleSquare apologizes for any inconvenience this may cause
Cardholders are afforded the right to issue a billing dispute for any transaction processed by their credit-issuing bankWhile Square does its best to represent you in challenging the chargeback with the information provided, your customer's card-issuing bank is the ultimate arbiter of each disputeSquare debited your account for this dispute in accordance with Article of the Square Seller Agreement: "For any transaction that results in a Chargeback, we may withhold the Chargeback amount in a ReserveWe may debit the amount of any Chargeback and any associated Fees, fines, or penalties listed in the Fee Schedule or assessed by the Association or our processor from your Square Account (including without limitation any Reserve), any proceeds due to you, your bank account, or other payment instrument registered with usIf you have pending Chargebacks, we may delay payouts from your Square AccountFurther, if we reasonably believe that a Chargeback is likely with respect to any transaction, we may withhold the amount of the potential Chargeback from payments otherwise due to you under this Agreement until such time that: (a) a Chargeback is assessed due to a Buyer's complaint, in which case we will retain the funds; (b) the period of time under applicable law or regulation by which the Buyer may dispute that the transaction has expired; or (c) we determine that a Chargeback on the transaction will not occurIf we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the Chargeback immediately upon demandYou agree to pay all costs and expenses, including without limitation attorneys' fees and other legal expenses, incurred by or on behalf of us in connection with the collection of all Square Account deficit balances unpaid by you."Article further states that: "The amount of a transaction may be reversed or charged back to your Square Account (a "Chargeback") if the transaction (a) is disputed, (b) is reversed for any reason by the Network, our processor, or a Buyer or our financial institution, (c) was not authorized or we have any reason to believe that the transaction was not authorized, (d) is allegedly unlawful, suspicious, or in violation of the terms of this Agreement."Billing disputes can take up to days to resolve, however, each timeline varies depending on the card-issuing bankUntil Square receives official notification of the resolution, Square is unable to resolve the case
Square has no record of the fees that you are mentioningSquare does not charge monthly fees for credit card processing servicesSo that Square can help you out with this, you will have to reach out to Square directly
Please refer to the latest correspondence sent by Square on 5/9***Hello [redacted] We wanted to let you know that the hold on your Square account has expired, and your funds are scheduled to be deposited to your linked bank account within one to two business daysPlease note that your account status remains unchanged.We appreciate your patience and apologize again for any inconvenience this may have caused.Sincerely,Square Account Services
Hello, A chargeback occurs when a cardholder contacts their bank and asks that a payment be reversedWhen a cardholder initiates a payment dispute, the card issuer requires that the recipient return the funds for that payment to the senderSquare challenged the dispute with your sender’s bank, but unfortunately the bank has resolved the dispute in the sender’s favorBecause this resolution is final, Square no longer have rights within the credit card networks to continue challenging this payment disputeIf you do not agree with this outcome, you must resolve it directly with the sender Please note Square reserves the right to recover funds for disputed transactionsExcessive disputes may lead to termination of services.To learn more, please visit Square’s Cash Terms of Service and Payment Terms
Square reviewed your account and found that your business is prohibited by Section of the Payment Terms and/or Section of the General Terms, which means Square cannot accept payments related to your businessSquare regrets that you will no longer be able to process transactions using SquareYour outstanding Square balance will be paid out per our payment scheduleSquare apologizes for any inconvenience this may cause
Complaint: [redacted] I am rejecting this response because: anyone could easily make up "tracking" infoThey want me to provide a letter head (which the bank does NOT do, and I don't know who told their support team heard that from), why can't they? Also, after the THOUSANDS of reviews on the App Store and Revdex.com with the same complaint as mine, this is apparently a common occurrence that never gets resolvedTerrible companySincerely, [redacted]