Complaint: [redacted] I am rejecting this response because: This is a generic message sent to us before, and does not tell us any useful information that we did not receive priorWe have not been able to get in touch with anybody from Account Services to answer our questions, including the specific date of our release of fundsPlease provide us with a direct line to an Account Services department so we can talk to someone about this.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: There was absolutely no reason for a dispute to be made and I was unable to challenge any disputeI made simple transactions with a family member in which he sent me money that I sent back at his requestSquare cash required a 1% fee of what was sent to me, resulting in the amount I sent back to himHe is not the one receiving he money because someone has hacked into his account and used different bank informationWhoever that person is, they attempted to dispute every charge that I’ve ever done with himHe’s been locked out of it for months, so someone else is stealing money from meSquare cash should be able to see that the bank account on that person’s username does not match the bank account from the previous transactions we’ve done togetherI can screenshot proof of what happened if neededBut I am very unhappy and disappointed that square cash allowed this to happen now on two occasions and see nothing wrongNot only that, but it’s a shame that I can’t contact them directly, but have to use the Revdex.com in order to file a complaintSincerely,Isaiah ***
Complaint: [redacted] I am rejecting this response because this still does not give me any answers as to why my account was deleted in the first place It is rude and unprofessionalSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Square has credited your account $on 1/6/Please refer to the latest email correspondence between you and Square for additional questions or concerns
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Hello, Upon further investigation, a member from Square's Compliance Team reached out to you on August 25, requesting additional information about your accountThe information was provided on August 28, and Square's Compliance Team emailed you on August 31, to inform you "that we have completed our review of your account and have removed the deferred payout status on your account." Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Square's Account Services team has reviewed your account and as a result, you will no longer be able to send or receive payments with Cash AppTo learn more, please visit Square’s Cash Terms of Service and Payment Terms It appears that all funds currently in your Cashapp have been cashed out to the linked bank account While Square has deactivated your account, you're still able to sell your bitcoin To sell your Bitcoin in Cash App:-Select Cash Card or the dollar amount at the top of your screen to access your Cash App balance.-Swipe left, you’ll see the BTC symbol in the upper right hand corner.-Select Sell, use the slider to choose the amount you’d like to sell or swipe up to enter using a keyboardTap Sell BTC.-Enter your Cash pin, or use your Touch ID if enabled, and select Confirm.To transfer your stored balance, please link a card that you have not previously used on this account.Within the app:Open the Cash app and tap the dollar amount at the top of the screenTap Cash Out > Confirm Cash Out.From cash.me:Visit cash.me/accountSign in with your phone number or email addressClick Settings and under Funds add a new bank account or cardClick on the dollar amount displayed in the top-left cornerClick Cash Out > Confirm Cash Out.Once you have cashed out the balance to your linked bank account, it will deposit according to Square’s Cash deposit schedule – usually either instantly or within 1-business days.Thank you for understanding
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square
Thanks for getting back in touchUnfortunately, our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.If you’d prefer to receive funds more quickly, you can consider refunding the payments back to the original cards and seeking alternate forms of paymentYou can process a full or partial refund directly from Square Register on your iPad, smartphone, or the "Transactions tab":https://squareup.com/dashboard/sales/transactions from your online Square Dashboard.The full amount of a refund is held in your Square balance until the refund is completeRefunds typically take business days to process but can take up to business daysThe fees are covered by Square, and the full purchase amount is always returned to your customer.All refunds must be issued within days of the payment dateIf the day time limit has passed, you'll need to refund your customer outside of Square.For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement).Again, we apologize for any inconvenience this may have caused
Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave what information was asked forI had only three transactions and do not understand how in three transactions it was decided that my account was high riskThere was no prior warning to let me know that my account was being investigated unless the decision was based on the ONE last transaction so that I could have known to use another service or asked for another form of payment"Final" or not, this decision and the way Square Incwent about it are unethical, unprofessional and UNFAIR if not illegalHad Square Incwarned me, then I would have closed it myself and saught another form of payment"We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Any reason or no reason? That sounds like shady practices to meMoreover, the agreement says "upon notice to you" I WAS NOT NOTIFIED that my account was terminated UNTIL days AFTER my account was already terminatedAND just because you decided your "decision is final" does not mean you CANNOT change itThat means you CHOOSE NOT TO and that is the same as TheftI am a busy man and I really really don't want to have to spend my days and nights on social media sending copies of the hundreds of similar complaints to all the news stations or camping out on their front door to be heardExcersize your power to unfinalize your decision and give me the money that you know is rightfully and lawfully mine TODAY PLEASE and save us all the trouble of having to prepare a public statementHow much MORE money will this company have to spend to explain this away for the mediaThink about it and do the right thing by your customer pleaseI DO NOT ACCEPT THIS EXPLANATION AND RESPECTFULLY DEMAND THAT SQUARE INCS BUSINESS PRACTICES AND THEIR SO CALLED LEGAL AGREEMENT BE LOOKED INTO AS UNETHICAL AND POSSIBLY UNLAWFUL Final Business Response / [redacted] (4000, 21, 2016/03/15) */ Please refer to the email correspondence sent on 1/12/about your account statusThe message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Seller Agreement." Square does not have new information to provide at this time Final Consumer Response / [redacted] (4200, 23, 2016/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The people in charge of this whole fiasco know full well that there was NO QUESTIONABLE activity when it came to my account and my ONE transactionWeather the decision is final or not, I think it only fair and ethical to waive the transaction fees originally charged to my accountIn this day and age of advanced technology, I'm sure they have someone who can manage thatI have had to beg, borrow and scrimp up up the money to cover for the money that square has put on hold FOR 90DAYS! Not to mention the strain it has put on my relationship with my fellow workers both on a personal level as well as on a business levelI will not now nor will I ever "accept this business proposed resolution" such as it isthey have not tried in the least to resolve ANYTHINGThey just continue to cut and paste the same rubish from the agreementNO! I DO MOT ACCEPTWILL THEY ACCEPT MY RESOLUTION? Waive the feesThat is my final and only proposed resolution
Hello, Square checked its emails, and it appears you were able to resolve the issue along with the Cash Support teamIf you have any further issues, please feel free to reach out
Complaint: [redacted] I am rejecting this response because: I went through FULL payment process AND received a message in the app that the payment WAS successful, and THEN your app froze!!! I also had to app set to offline mode which meant if there was no internet, then the payment would go through when the phone reconnects to wifi, and there was internet where I was at, but somehow my payment was still voided??? I've done everything rightI didn't get paid because your app is flawed and now you're making up excuses not to pay meThis is pathetic, send me my $***!!!!!!!!!!!!!!! This is not right at all!!!Sincerely, [redacted]
I only refunded my customer because you deactivated my account because you said I was "high risk" There is absolutely no customer service with Square I was told for a week and a half that someone would contact me by email every single day that I called and no one contacted me The last couple times I called I was put on hold and then hung up and and then had my customer code deleted so I couldn't call again Horrible customer service Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Please refer to the following email sent on [redacted] 11: Hello ***, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Please refer to the following email sent on September 8: Hello Brett, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services
Complaint: [redacted] I am rejecting this response because: Their action has now caused damage to my relationship with a large customerThere was no reason for their action other than their" we can do what we want, when want want" with no regard for their own customer's integritySquare has irresponsibly handled this account, without cause and without notice or communications to verify purchased or chargesThis is absolutely unprofessionalism.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] hello yes I accept the outcome SQUARE DID MAKE IT RIGHT AND RELEASED THE HELD FUNDS WITH IN TWO FAYS OF FILING MY CONPLAINT Thanks
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Hello, Upon further review, a member from Square's Account Services Team reached out to you on August 20, and stated that "we review all Square Cash payments and may return a payment back to the original sender for security purposes Your funds will automatically be returned to your bank account within 1-business days" Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Complaint: [redacted] I am rejecting this response because: As you can see, there is nothing more to this letter than a form letterNo human contact, no explanation, nothingI do not accept that an organization can disable a business this way and send a lousy response as the one they e just sent overPlease review the entires and names and telephone numbers of others that this has happened toI personally believe this organization is not providing service, they are crooked and need to be investigated! Who else can I contact to report this organizationI have already reported them to Revdex.com Dept of consumer affairs and the federal trade commissionToday I will file a complaint with the San Francisco city hall Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This is a generic message sent to us before, and does not tell us any useful information that we did not receive priorWe have not been able to get in touch with anybody from Account Services to answer our questions, including the specific date of our release of fundsPlease provide us with a direct line to an Account Services department so we can talk to someone about this.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: There was absolutely no reason for a dispute to be made and I was unable to challenge any disputeI made simple transactions with a family member in which he sent me money that I sent back at his requestSquare cash required a 1% fee of what was sent to me, resulting in the amount I sent back to himHe is not the one receiving he money because someone has hacked into his account and used different bank informationWhoever that person is, they attempted to dispute every charge that I’ve ever done with himHe’s been locked out of it for months, so someone else is stealing money from meSquare cash should be able to see that the bank account on that person’s username does not match the bank account from the previous transactions we’ve done togetherI can screenshot proof of what happened if neededBut I am very unhappy and disappointed that square cash allowed this to happen now on two occasions and see nothing wrongNot only that, but it’s a shame that I can’t contact them directly, but have to use the Revdex.com in order to file a complaintSincerely,Isaiah ***
Complaint: [redacted] I am rejecting this response because this still does not give me any answers as to why my account was deleted in the first place It is rude and unprofessionalSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Square has credited your account $on 1/6/Please refer to the latest email correspondence between you and Square for additional questions or concerns
Square has already replied on this manner
Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Hello, Upon further investigation, a member from Square's Compliance Team reached out to you on August 25, requesting additional information about your accountThe information was provided on August 28, and Square's Compliance Team emailed you on August 31, to inform you "that we have completed our review of your account and have removed the deferred payout status on your account." Square's Compliance Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hours Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Hello, Square's Account Services team has reviewed your account and as a result, you will no longer be able to send or receive payments with Cash AppTo learn more, please visit Square’s Cash Terms of Service and Payment Terms It appears that all funds currently in your Cashapp have been cashed out to the linked bank account While Square has deactivated your account, you're still able to sell your bitcoin To sell your Bitcoin in Cash App:-Select Cash Card or the dollar amount at the top of your screen to access your Cash App balance.-Swipe left, you’ll see the BTC symbol in the upper right hand corner.-Select Sell, use the slider to choose the amount you’d like to sell or swipe up to enter using a keyboardTap Sell BTC.-Enter your Cash pin, or use your Touch ID if enabled, and select Confirm.To transfer your stored balance, please link a card that you have not previously used on this account.Within the app:Open the Cash app and tap the dollar amount at the top of the screenTap Cash Out > Confirm Cash Out.From cash.me:Visit cash.me/accountSign in with your phone number or email addressClick Settings and under Funds add a new bank account or cardClick on the dollar amount displayed in the top-left cornerClick Cash Out > Confirm Cash Out.Once you have cashed out the balance to your linked bank account, it will deposit according to Square’s Cash deposit schedule – usually either instantly or within 1-business days.Thank you for understanding
Hello, Square is sorry to inform you that Square has deactivated your accountSquare's Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about Square’s policies, you can review section of the Square Payment TermsSquare regrets to inform you that, starting from the date of your deactivation notice, you will no longer be able to process transactions using Square
Thanks for getting back in touchUnfortunately, our decision to deactivate your account is finalDue to the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional details.If you’d prefer to receive funds more quickly, you can consider refunding the payments back to the original cards and seeking alternate forms of paymentYou can process a full or partial refund directly from Square Register on your iPad, smartphone, or the "Transactions tab":https://squareup.com/dashboard/sales/transactions from your online Square Dashboard.The full amount of a refund is held in your Square balance until the refund is completeRefunds typically take business days to process but can take up to business daysThe fees are covered by Square, and the full purchase amount is always returned to your customer.All refunds must be issued within days of the payment dateIf the day time limit has passed, you'll need to refund your customer outside of Square.For further information about our policies, you can review the Square Seller Agreement on our website (https://squareup.com/legal/seller-agreement).Again, we apologize for any inconvenience this may have caused
Initial Business Response / [redacted] (1000, 5, 2016/02/01) */ According to Square's Merchant User Agreement Article Suspension or Termination by Us: "We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to youWe may also suspend the Services and access to your Square Account (including the funds in your Square Account) if you (a) have violated the terms of this Agreement, any other agreement you have with Square, or Square's policies, (b) pose an unacceptable credit or fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct." The decision to deactivate your account is finalAny funds currently in your account will be held for daysIf you do not wish to wait the days, you may issue a refund at any time within days of the date of the transactionTo learn more about issuing refunds, please reference this article found on the online Help Center: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I gave what information was asked forI had only three transactions and do not understand how in three transactions it was decided that my account was high riskThere was no prior warning to let me know that my account was being investigated unless the decision was based on the ONE last transaction so that I could have known to use another service or asked for another form of payment"Final" or not, this decision and the way Square Incwent about it are unethical, unprofessional and UNFAIR if not illegalHad Square Incwarned me, then I would have closed it myself and saught another form of payment"We may terminate this Agreement and close your Square Account for any reason or no reason at any time upon notice to you." Any reason or no reason? That sounds like shady practices to meMoreover, the agreement says "upon notice to you" I WAS NOT NOTIFIED that my account was terminated UNTIL days AFTER my account was already terminatedAND just because you decided your "decision is final" does not mean you CANNOT change itThat means you CHOOSE NOT TO and that is the same as TheftI am a busy man and I really really don't want to have to spend my days and nights on social media sending copies of the hundreds of similar complaints to all the news stations or camping out on their front door to be heardExcersize your power to unfinalize your decision and give me the money that you know is rightfully and lawfully mine TODAY PLEASE and save us all the trouble of having to prepare a public statementHow much MORE money will this company have to spend to explain this away for the mediaThink about it and do the right thing by your customer pleaseI DO NOT ACCEPT THIS EXPLANATION AND RESPECTFULLY DEMAND THAT SQUARE INCS BUSINESS PRACTICES AND THEIR SO CALLED LEGAL AGREEMENT BE LOOKED INTO AS UNETHICAL AND POSSIBLY UNLAWFUL Final Business Response / [redacted] (4000, 21, 2016/03/15) */ Please refer to the email correspondence sent on 1/12/about your account statusThe message states: "We're sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Seller Agreement." Square does not have new information to provide at this time Final Consumer Response / [redacted] (4200, 23, 2016/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The people in charge of this whole fiasco know full well that there was NO QUESTIONABLE activity when it came to my account and my ONE transactionWeather the decision is final or not, I think it only fair and ethical to waive the transaction fees originally charged to my accountIn this day and age of advanced technology, I'm sure they have someone who can manage thatI have had to beg, borrow and scrimp up up the money to cover for the money that square has put on hold FOR 90DAYS! Not to mention the strain it has put on my relationship with my fellow workers both on a personal level as well as on a business levelI will not now nor will I ever "accept this business proposed resolution" such as it isthey have not tried in the least to resolve ANYTHINGThey just continue to cut and paste the same rubish from the agreementNO! I DO MOT ACCEPTWILL THEY ACCEPT MY RESOLUTION? Waive the feesThat is my final and only proposed resolution
Hello, Square checked its emails, and it appears you were able to resolve the issue along with the Cash Support teamIf you have any further issues, please feel free to reach out
Complaint: [redacted] I am rejecting this response because: I went through FULL payment process AND received a message in the app that the payment WAS successful, and THEN your app froze!!! I also had to app set to offline mode which meant if there was no internet, then the payment would go through when the phone reconnects to wifi, and there was internet where I was at, but somehow my payment was still voided??? I've done everything rightI didn't get paid because your app is flawed and now you're making up excuses not to pay meThis is pathetic, send me my $***!!!!!!!!!!!!!!! This is not right at all!!!Sincerely, [redacted]
I only refunded my customer because you deactivated my account because you said I was "high risk" There is absolutely no customer service with Square I was told for a week and a half that someone would contact me by email every single day that I called and no one contacted me The last couple times I called I was put on hold and then hung up and and then had my customer code deleted so I couldn't call again Horrible customer service Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Please refer to the following email sent on [redacted] 11: Hello ***, We're sorry to inform you that we are deactivating your accountWe reviewed your account and found transaction types prohibited by Section of the Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareDue to the unusual or high risk activity associated with your account, your outstanding Square balance will be reserved for up to days (but no less than days), unless circumstances require that we extend this reserve periodIf you do not want us to reserve your funds, you may refund the payment back to the cardholder accountWe appreciate your having chosen Square and apologize for any inconvenience this may causeSincerely, Square Compliance TeamThis is a non-commercial message sent to you by Square, Inc.Email preferences: Please note that you may receive non-commercial email in accordance with your Square Seller Agreement, whether or not you elect to receive promotional email.FAQ: If you have any questions about Square, please see our help center at: https://squareup.com/helpPrivacy and security: Keeping your personal information secure is one of our most important responsibilitiesFor an explanation of how Square protects your personal information, please visit the Square website to read our Privacy Policy
Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Square was unable to locate a Square account associated with this name and email addressIf you could provide the name and email address on the account of which you are inquiring, Square can further assist you
Please refer to the following email sent on September 8: Hello Brett, We’re sorry to inform you that we are deactivating your accountOur Account Services team reviewed your account and found a pattern of transactions associated with high-risk activityFor further information about our policies, you can review section of the Square Payment TermsWe regret that, starting today, you will no longer be able to process transactions using SquareAny funds currently in your account will be held for days before being released to your linked bank accountIf you’d prefer to receive funds more quickly, you should consider refunding the payments back to the original cards and seeking alternate forms of payment(Please note that we will refund all the fees, too.) Refunds are available within days of the original paymentTo process a refund, log in to the Square dashboard.Use the date selector tool to locate the specific payment.Click the payment you'd like to refund, then click "Issue Refund".Select the reason you're refunding the payment, and click "Issue Refund."Unfortunately, our decision to deactivate your account is finalDue to security reasons and the obligations of our agreements with card networks and other financial institutions, we cannot reverse this decision and are unable to provide additional detailsAgain, we apologize for any inconvenience this may have causedSincerely, Square Account Services
Complaint: [redacted] I am rejecting this response because: Their action has now caused damage to my relationship with a large customerThere was no reason for their action other than their" we can do what we want, when want want" with no regard for their own customer's integritySquare has irresponsibly handled this account, without cause and without notice or communications to verify purchased or chargesThis is absolutely unprofessionalism.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] hello yes I accept the outcome SQUARE DID MAKE IT RIGHT AND RELEASED THE HELD FUNDS WITH IN TWO FAYS OF FILING MY CONPLAINT Thanks
Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Hello, Upon further review, a member from Square's Account Services Team reached out to you on August 20, and stated that "we review all Square Cash payments and may return a payment back to the original sender for security purposes Your funds will automatically be returned to your bank account within 1-business days" Square's Support Team currently only communicates via email in order to maintain an accurate record of all correspondence and best explain policies and proceduresSquare strives to respond to all inquiries within hoursIf you have additional questions about your Square account, Square recommends searching the online Help Center, found at: squareup.com/help The Help Center contains many troubleshooting tips as well as detailed articles that explain policies and procedures
Complaint: [redacted] I am rejecting this response because: As you can see, there is nothing more to this letter than a form letterNo human contact, no explanation, nothingI do not accept that an organization can disable a business this way and send a lousy response as the one they e just sent overPlease review the entires and names and telephone numbers of others that this has happened toI personally believe this organization is not providing service, they are crooked and need to be investigated! Who else can I contact to report this organizationI have already reported them to Revdex.com Dept of consumer affairs and the federal trade commissionToday I will file a complaint with the San Francisco city hall Sincerely, [redacted]