Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The business brings up "fairness to the traveler" as a reason to charge a fee that they collect and which does not go to the travelerShort sighted profit seems to be the primary and only concern99% of the reviews concerning Flipkey online are negative so this is a common and recurring situationThe business initially called cold me, created my account, mentioned that everything was free (FREE) and then proceeded to import copyrighted pictures illegally, put the listing live, let me deal with bogus inquiries (wrong dates / wrong price) and is now trying to collect ever changing fees from both travelers and hosts with no legal ground and without a proper process to filter inquiries (hosts have no incentives to accept double bookings so only technical issues would let them go through)I consider the $charge both fraudulent and illegalIt is not different than stealing $from a cash register at a storeOnly unethical businesses charge fees for their short comingsAccept your responsibility and do the right thingThe more successful, faster growing and profitable businesses in your industry provide better service to both guests and hosts so you are not helping yourself by trying to charge random fees Regards, [redacted]
Dear ***, Thank you for taking the time to bring this to our attention with your Revdex.com complaintWe’re sorry to hear that you've had some frustrations in advertising your properties on our platformWe can confirm that your case with our Customer Support has been escalated to our Customer Relations Team, we attend to high priority and complex casesWe would like to clarify that the information provided to you from our Customer Support is correctThe bank information required from you is to pay you directly and we understand your concern as you’ve been discussing the details regarding your case with multiple agentsWe need your bank details to be able to send the money owed to youPlease feel free to reply to the email sent to you requesting your bank information and please feel free to reply with any further questionsPlease rest assured that your case is now with Customer Relations and we hope to resolve this issue as quickly as possible for you.Best Wishes, [redacted] -Social Media Customer RelationsThe [redacted] team
Dear ***,Thank you for taking the time to leave your feedbackWe are sincerely sorry to hear that you had not received a payment for one of your reservations as expectedOur system releases the payout to homeowners within one business day after the guest checks inThis payment is released to an owner’s account via [redacted] or bank transfer, depending on the settings within the account detailsOnce released from our system, funds can take 3-business days to process into the payout method on fileHowever, if the payout details are set within the account incorrectly, it can cause delays for the payment to be received.We located a case associated to this matter and I can confirm this issue has been resolved and the funds were successfully released to you on 19/Oct/Please feel free to contact our customer support team at [redacted] if you have further question or concerns and we will be happy to provide you with further assistance
Dear [redacted] , Thank you for your contacting us regarding your booking [redacted] and we are sorry to learn that you have decided to cancel the booking.Unfortunately, we are unaware of the negative reviews you are referring to as we only have access to the ones customers leave on our platformWhilst we appreciate that negative reviews can be a cause for concerns, however, as an advertising platform, we are unfortunately unable to determine the credibility or authenticity of these reviews.The cancellation policy is set by the owners themselves, whom your contract is with, and automatically applied when you cancel your bookingThe cancellation policy is available to you prior of booking and before submitting your payment to give you the opportunity to review thisAs this is part of the booking contract with the home owner, we unfortunately do not have the ability to waive or override this as a refund is under the owners discretion.We have now reviewed the case (ref: [redacted] ) we can see that the home owner was in the process of offering you a refund of your fundsCan you confirm if this has been received? Best wishes,The FlipKey Team
Dear ***, We are again sorry to hear about your dissatisfaction with our website processes.We appreciate your disappointment in regards to the cancellation policy, however, as mentioned in previous communication, this is set by the individual owners who manage their properties themselvesWe also have reiterate that the cancellation policy is available to you to review on the payment page, before you enter your details to confirm the booking.Additionally, we would advise all travelers to source a relevant travel insurance which can cover you in the event of cancellation due to unforeseen circumstancesWe again encourage you to reach out to the home owner directly to discuss a potential refund of the fundsBest wishes,The Flipkey Team
Dear ***,Thank you for raising your concerns to us through the Revdex.com and we are sorry to learn about your experience.Due to the Christmas bank holidays, we experienced some delays in processing paymentsHowever, we can confirm that the $disbursement has been released to you yesterday and you should receive the funds on your bank account within few business days.Thanks for your precious cooperation and we are sorry for the delay.Best regards,The Customer Relations Department
Hello ***, Thank you again for speaking with me regarding your caseI see that the difference in cost between your original booking and new accommodations appears to come to $ [redacted] We take these matters very seriously and are following up with the original advertiser you booked withI have followed up regarding this with a separate email to you directlyWe are incredibly grateful you chose to book with our service and we look forward to assisting further [redacted] Senior Customer Relations Executive
The company is completely biased towards the vacation rental owner who pays a monthly service fee to keep its vacation rental listing on the websiteIf they ignore or even worse condone the dishonest, unjust claims of the rental owner, I would like to file a complaint to which I am due partial compensation for ADVERTISINGThe company lists the rental as a one-bedroom when in fact the owner herself even refers to it as a STUDIO since there is no bedroom door(See attached photo as proof)I booked a ONE-BEDROOM & upon arrival realized the property is actually a studioThe company has also pretended to put the owner's account under review for unsafe broken windows and unsteady walkways but when I inquired about the status of the review, they did not give an updateIf this matter needs to go to the proper legal proceedings, I have no problem doing soAll corrupt, biased businesses should be accountable for their actionsIn fact, the rental property is under investigation by the city of [redacted] for possibly NO SHORT-TERM RENTAL PERMITWhat kind of a company doesn't check the properties legal registration before listing it on their site?Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Dear [redacted] ,Ref [redacted] Thank you for your message.We are sorry to hear that the guest experienced some issues to receive the damage depositWe would kindly confirm you that the damage deposit has been automatically sent to the guest on the 23rd of September Unfortunately, we have not been contacted by the guest nor by you regarding this issueWe would kindly suggest you to contact us in case of any issues with your account (please follow this link to our contact details http://bit.ly/2a2nK2l).We are going to contact the guest directly in order to provide all the proof of this refund in order to be able to check with [redacted] directly.Thank you for your help and cooperation.Many thanks, [redacted] – TripAdvisor Customer Care [redacted]
I write to you in regards to complaint ID# [redacted] with customer [redacted] As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examinedThe customer originally contacted us on February 23, to cancel a reservation because his property was double-bookedDuring this contact, our agent advised that any owner initiated cancellation results in the owner receiving a $USD fee, in accordance with our Terms & Conditions which the customer agreed to on or before October 19, The customer had initiated this reservation by issuing a quote to a guestBy default, quotes sent via FlipKey have a lifespan of days and we ask owners to set this up during account creation, also giving the option to change this later at any timeThe customer had intended to adjust the quote lifespan to days but only did so in the wording of his quote email and not through the quote settings in his accountThe property was reserved via another site shortly after the customer believed the FlipKey quote had expiredApproximately days later, the FlipKey traveler submitted payment and the owner contacted us to cancelThe customer denied responsibility for the above mistake stating it must have been a system errorThe agent in contact with the customer initiated an investigation with our Technical Team who found no errors in our systemAs such, the full $USD penalty was assessedThe customer still wished to discuss this with a US based agent and from my review, I did not find this follow up occurredI have now called the customer to apologize for the delay and any confusionGiven the long contact delay and poor response to his issue, I offered him a credit to his account for $USD which he has gladly acceptedHe is now aware of how our system operates and fully intends to continue using our service moving forwardCan we have this complaint evaluated for changing to a resolved status? If any evidence of this credit or any other information regarding the case is required, please let me know and I will follow up accordinglyThank you for your assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I never intended to have two accounts The first one which was active would not let me reply to anyone or contact them I never see anything in the inbox but I have inquiriesWhen you fill out the form for help you never get an answer to your questions it's a round about answer There is no "general" answer for most of my questionsI kept getting text messages that someone was still waiting for my reply but it would nt let me reply.] Regards, [redacted] ***
Dear ***, Thank you for reaching out to us via the Revdex.com and please accept our apologies for the delays you have been experiencing.Thanks to the information you have provided in your complaint, we were able to locate your case and can see that [redacted] has since been in contact with you regarding the issues you have been experiencingWe are happy to confirm that [redacted] advised you that the funds have been refunded and should be with you in to working days.We again apologize for your experience and the delays in resolving your case for youBest wishes,The FlipKey Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was in touch with [redacted] and they offered a way that FlipKey clients could see a return fasterFlipKey rejected any such serviceI would like think that they (FlipKey) would offer anything to help out any customer in my situationMaybe they should contact [redacted] and change their policies for future customers Regards, [redacted]
Hello ***,We are sorry to hear that you have had difficulty receiving your damage deposit return from your bookingUnfortunately, the funds have been released from our system and have completed back to the card used to make the balance paymentI am aware that you said it was a [redacted] gift card that has since then been discardedI do believe that the provider has a process in place when situations like this occurWe will also be re-opening your case with us to provide you with any information that you may need to re-claim the funds from the gift card providerApologies that we were unable to send the amount to a different account at the time, and for the long wait on a responseWe will be contacting you at the email that your booking was made under.Best Regards,Stephanie [redacted] Customer Care
Dear ***,Thank you for your response and we are truly sorry to hear of your dissatisfaction.As previously mentioned, the advertisers are solely responsible for their listings accuracy and we truly apologize that in your case, the renter didn't have the rates up to dateHowever, we can confirm that the owner has updated his prices and if you are still interested in his accommodation, we can ask him to resend you the quote based on the correct price.Otherwise, if you need any help to book a different accommodation, our reservation team is able to help you find a property suitable for you and, if you need any clarification before proceeding with the booking, we will be more than happy to contact the advertisers on your behalf and address any concern you may have.Our reservation team can be reached calling the number +1- [redacted] .Kindest regards,The Customer Relations Department
I write to you in regards to complaint ID# [redacted] with customer [redacted] As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examinedThe customer has contacted us requesting to receive funds for a booking they accepted via FlipKey’s payment system, in the amount of USD and to have their account reactivatedThis booking was paid on May 22, for a stay from Sun May - Tue Jun (nights)The funds were initially released to the owner’s account on Jun 1, A chargeback was filed by the guest with their card provider, however, on or around Jun 17th, stating this was an unauthorized transactionFlipKey reviewed the transaction information and found this was likely a fraudulent transaction and accepted liability to have the funds reversed to the buyerDue to the above notification about a fraudulent transaction taken through this account, FlipKey’s Trust & Safety Team reviewed the customer’s account and it was determined the account must be permanently closed as a fraud riskFlipKey Customer Support has advised the customer that we have deactivated the customer’s account due to some inconsistencies in the accountWe are not able to share further information about the deactivation process or criteria for deactivation with the customer, as these are highly sensitive internal security protocols used to prevent fraud on our siteWe also do not continue communication with owners who have been determined as fraudulent users on our site, as they are deemed a security risk and have been banned from our site in accordance with our Terms & Conditions found hereI have attached evidence from our internal system regarding the Chargeback raised by the guest, confirmation of fraud, and proof of the refund on the transaction to the guestI would like to quickly clarify the meaning of the term ‘friendly fraud’ shown in one of these screenshots, as has it relates to our responseThis term refers to our Trust & Safety Team finding the fraudulent (and subsequently refunded) transaction mentioned above involved collusion between the guest who used fraudulent details and the customer (who filed the complaint with the Revdex.com)Due to the sensitivity of the information raised here, this should not be provided to the complainant for any reasonBased on the above, can we have this complaint evaluated for changing to a resolved status? If any other information regarding the case is required, please let me know and I will follow up accordinglyThank you for your assistance
As recommended by Revdex.com I have attempted to contact Flipkey four separate times First two attempts did not produce any contact, third attempt I could not understand the Flipkey responder, and the fourth attempt – with broken English – told me they had no record of any rental agreement with us and suggested I contact Customer Support at Flipkey Via this e-mail I am contacting Flipkey and the Revdex.com I will contact the Attorney General’s office via U.SPostal ServiceThe attached demonstrates that a rental transaction was entered into on January with Flipkey.Complaint remains the same as entered on July Renter has failed to return $deposit after he said he would not rent the property to us Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowmy complaint is not solely based on the meeting as that was going on with the elevator in the dock my complaint is that the owner of the condo agreed that if we left that he would give us a refund for the two nights that we were leaving on I paid my payment to trip advisor and put the key not to [redacted] so my grievance is with this company because they are not helping me receive my money back that I paid to the owner who agreed to give me a refund.he sent me a check three weeks later after I told him if you can send me the money that I was going to be filing a complaint with the credit card via package was postmarked is the day that I also told him that he then turned and stopped payment on the checkThe issue of the check is a contract will agreement that he would give a refund that is what my complaint is about is that I am owed $as he agreed to Regards, [redacted] ***
Dear [redacted] , Thank you for your message, screenshot and for bringing this important concern to [redacted] Revdex.comWe are sorry to hear that you were a victim of phising, we do take matters of fraud very seriouslyWhilst we understand appreciate that that this is frustrating for yourself and that you have lost a considerable amount of money we are unable to assist in refunding the amount We will never advise any traveller to make a bank transfer off our website and if you do choose to make a payment off our system, then to make it via Credit Card or [redacted] due to the protection they offerUnfortunately banks transfers offer very little protection in the unlikely event of an issue such as this occurringWe have a dedicated trust and safety team who commits to making sure that payments are secure through our platform and to intercept any potential hackers that may be attempting to intercept paymentsWe would like to reassure you that the customer is at the heart of our concerns and appreciate that you have taken the time to highlight this to us so this does not occur in the futureOnce again we would like to apologise that this has not worked out for you and would like to apologise for any inconveniences caused to yourselfIf you have any further questions regarding the status of this particular case please feel free to take a look at the following link which provides useful contact information regarding getting in touch with usehttps://helpcenter.flipkey.com/ Best Regards [redacted] - [redacted] Customer Care
We appreciate Ms [redacted] reaching out to us about this situation and do sincerely apologize that there was a delay in activating the listingA senior member of our Support Team has taken ownership of her case and has contacted her to confirm the listing is live on our website The renewal date for her account has been reset so she will not be charged for the time her listing was not liveIn the future she will be able to renew automatically and with no delay as long as her credit card details do not changeIf Ms [redacted] has any further concerns she can reply directly to the case so we can assist her immediately
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The business brings up "fairness to the traveler" as a reason to charge a fee that they collect and which does not go to the travelerShort sighted profit seems to be the primary and only concern99% of the reviews concerning Flipkey online are negative so this is a common and recurring situationThe business initially called cold me, created my account, mentioned that everything was free (FREE) and then proceeded to import copyrighted pictures illegally, put the listing live, let me deal with bogus inquiries (wrong dates / wrong price) and is now trying to collect ever changing fees from both travelers and hosts with no legal ground and without a proper process to filter inquiries (hosts have no incentives to accept double bookings so only technical issues would let them go through)I consider the $charge both fraudulent and illegalIt is not different than stealing $from a cash register at a storeOnly unethical businesses charge fees for their short comingsAccept your responsibility and do the right thingThe more successful, faster growing and profitable businesses in your industry provide better service to both guests and hosts so you are not helping yourself by trying to charge random fees Regards, [redacted]
Dear ***, Thank you for taking the time to bring this to our attention with your Revdex.com complaintWe’re sorry to hear that you've had some frustrations in advertising your properties on our platformWe can confirm that your case with our Customer Support has been escalated to our Customer Relations Team, we attend to high priority and complex casesWe would like to clarify that the information provided to you from our Customer Support is correctThe bank information required from you is to pay you directly and we understand your concern as you’ve been discussing the details regarding your case with multiple agentsWe need your bank details to be able to send the money owed to youPlease feel free to reply to the email sent to you requesting your bank information and please feel free to reply with any further questionsPlease rest assured that your case is now with Customer Relations and we hope to resolve this issue as quickly as possible for you.Best Wishes, [redacted] -Social Media Customer RelationsThe [redacted] team
Dear ***,Thank you for taking the time to leave your feedbackWe are sincerely sorry to hear that you had not received a payment for one of your reservations as expectedOur system releases the payout to homeowners within one business day after the guest checks inThis payment is released to an owner’s account via [redacted] or bank transfer, depending on the settings within the account detailsOnce released from our system, funds can take 3-business days to process into the payout method on fileHowever, if the payout details are set within the account incorrectly, it can cause delays for the payment to be received.We located a case associated to this matter and I can confirm this issue has been resolved and the funds were successfully released to you on 19/Oct/Please feel free to contact our customer support team at [redacted] if you have further question or concerns and we will be happy to provide you with further assistance
Dear [redacted] , Thank you for your contacting us regarding your booking [redacted] and we are sorry to learn that you have decided to cancel the booking.Unfortunately, we are unaware of the negative reviews you are referring to as we only have access to the ones customers leave on our platformWhilst we appreciate that negative reviews can be a cause for concerns, however, as an advertising platform, we are unfortunately unable to determine the credibility or authenticity of these reviews.The cancellation policy is set by the owners themselves, whom your contract is with, and automatically applied when you cancel your bookingThe cancellation policy is available to you prior of booking and before submitting your payment to give you the opportunity to review thisAs this is part of the booking contract with the home owner, we unfortunately do not have the ability to waive or override this as a refund is under the owners discretion.We have now reviewed the case (ref: [redacted] ) we can see that the home owner was in the process of offering you a refund of your fundsCan you confirm if this has been received? Best wishes,The FlipKey Team
Dear ***, We are again sorry to hear about your dissatisfaction with our website processes.We appreciate your disappointment in regards to the cancellation policy, however, as mentioned in previous communication, this is set by the individual owners who manage their properties themselvesWe also have reiterate that the cancellation policy is available to you to review on the payment page, before you enter your details to confirm the booking.Additionally, we would advise all travelers to source a relevant travel insurance which can cover you in the event of cancellation due to unforeseen circumstancesWe again encourage you to reach out to the home owner directly to discuss a potential refund of the fundsBest wishes,The Flipkey Team
Dear ***,Thank you for raising your concerns to us through the Revdex.com and we are sorry to learn about your experience.Due to the Christmas bank holidays, we experienced some delays in processing paymentsHowever, we can confirm that the $disbursement has been released to you yesterday and you should receive the funds on your bank account within few business days.Thanks for your precious cooperation and we are sorry for the delay.Best regards,The Customer Relations Department
Hello ***, Thank you again for speaking with me regarding your caseI see that the difference in cost between your original booking and new accommodations appears to come to $ [redacted] We take these matters very seriously and are following up with the original advertiser you booked withI have followed up regarding this with a separate email to you directlyWe are incredibly grateful you chose to book with our service and we look forward to assisting further [redacted] Senior Customer Relations Executive
The company is completely biased towards the vacation rental owner who pays a monthly service fee to keep its vacation rental listing on the websiteIf they ignore or even worse condone the dishonest, unjust claims of the rental owner, I would like to file a complaint to which I am due partial compensation for ADVERTISINGThe company lists the rental as a one-bedroom when in fact the owner herself even refers to it as a STUDIO since there is no bedroom door(See attached photo as proof)I booked a ONE-BEDROOM & upon arrival realized the property is actually a studioThe company has also pretended to put the owner's account under review for unsafe broken windows and unsteady walkways but when I inquired about the status of the review, they did not give an updateIf this matter needs to go to the proper legal proceedings, I have no problem doing soAll corrupt, biased businesses should be accountable for their actionsIn fact, the rental property is under investigation by the city of [redacted] for possibly NO SHORT-TERM RENTAL PERMITWhat kind of a company doesn't check the properties legal registration before listing it on their site?Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Dear [redacted] ,Ref [redacted] Thank you for your message.We are sorry to hear that the guest experienced some issues to receive the damage depositWe would kindly confirm you that the damage deposit has been automatically sent to the guest on the 23rd of September Unfortunately, we have not been contacted by the guest nor by you regarding this issueWe would kindly suggest you to contact us in case of any issues with your account (please follow this link to our contact details http://bit.ly/2a2nK2l).We are going to contact the guest directly in order to provide all the proof of this refund in order to be able to check with [redacted] directly.Thank you for your help and cooperation.Many thanks, [redacted] – TripAdvisor Customer Care [redacted]
I write to you in regards to complaint ID# [redacted] with customer [redacted] As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examinedThe customer originally contacted us on February 23, to cancel a reservation because his property was double-bookedDuring this contact, our agent advised that any owner initiated cancellation results in the owner receiving a $USD fee, in accordance with our Terms & Conditions which the customer agreed to on or before October 19, The customer had initiated this reservation by issuing a quote to a guestBy default, quotes sent via FlipKey have a lifespan of days and we ask owners to set this up during account creation, also giving the option to change this later at any timeThe customer had intended to adjust the quote lifespan to days but only did so in the wording of his quote email and not through the quote settings in his accountThe property was reserved via another site shortly after the customer believed the FlipKey quote had expiredApproximately days later, the FlipKey traveler submitted payment and the owner contacted us to cancelThe customer denied responsibility for the above mistake stating it must have been a system errorThe agent in contact with the customer initiated an investigation with our Technical Team who found no errors in our systemAs such, the full $USD penalty was assessedThe customer still wished to discuss this with a US based agent and from my review, I did not find this follow up occurredI have now called the customer to apologize for the delay and any confusionGiven the long contact delay and poor response to his issue, I offered him a credit to his account for $USD which he has gladly acceptedHe is now aware of how our system operates and fully intends to continue using our service moving forwardCan we have this complaint evaluated for changing to a resolved status? If any evidence of this credit or any other information regarding the case is required, please let me know and I will follow up accordinglyThank you for your assistance
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I never intended to have two accounts The first one which was active would not let me reply to anyone or contact them I never see anything in the inbox but I have inquiriesWhen you fill out the form for help you never get an answer to your questions it's a round about answer There is no "general" answer for most of my questionsI kept getting text messages that someone was still waiting for my reply but it would nt let me reply.] Regards, [redacted] ***
Dear ***, Thank you for reaching out to us via the Revdex.com and please accept our apologies for the delays you have been experiencing.Thanks to the information you have provided in your complaint, we were able to locate your case and can see that [redacted] has since been in contact with you regarding the issues you have been experiencingWe are happy to confirm that [redacted] advised you that the funds have been refunded and should be with you in to working days.We again apologize for your experience and the delays in resolving your case for youBest wishes,The FlipKey Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I was in touch with [redacted] and they offered a way that FlipKey clients could see a return fasterFlipKey rejected any such serviceI would like think that they (FlipKey) would offer anything to help out any customer in my situationMaybe they should contact [redacted] and change their policies for future customers Regards, [redacted]
Hello ***,We are sorry to hear that you have had difficulty receiving your damage deposit return from your bookingUnfortunately, the funds have been released from our system and have completed back to the card used to make the balance paymentI am aware that you said it was a [redacted] gift card that has since then been discardedI do believe that the provider has a process in place when situations like this occurWe will also be re-opening your case with us to provide you with any information that you may need to re-claim the funds from the gift card providerApologies that we were unable to send the amount to a different account at the time, and for the long wait on a responseWe will be contacting you at the email that your booking was made under.Best Regards,Stephanie [redacted] Customer Care
Dear ***,Thank you for your response and we are truly sorry to hear of your dissatisfaction.As previously mentioned, the advertisers are solely responsible for their listings accuracy and we truly apologize that in your case, the renter didn't have the rates up to dateHowever, we can confirm that the owner has updated his prices and if you are still interested in his accommodation, we can ask him to resend you the quote based on the correct price.Otherwise, if you need any help to book a different accommodation, our reservation team is able to help you find a property suitable for you and, if you need any clarification before proceeding with the booking, we will be more than happy to contact the advertisers on your behalf and address any concern you may have.Our reservation team can be reached calling the number +1- [redacted] .Kindest regards,The Customer Relations Department
I write to you in regards to complaint ID# [redacted] with customer [redacted] As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examinedThe customer has contacted us requesting to receive funds for a booking they accepted via FlipKey’s payment system, in the amount of USD and to have their account reactivatedThis booking was paid on May 22, for a stay from Sun May - Tue Jun (nights)The funds were initially released to the owner’s account on Jun 1, A chargeback was filed by the guest with their card provider, however, on or around Jun 17th, stating this was an unauthorized transactionFlipKey reviewed the transaction information and found this was likely a fraudulent transaction and accepted liability to have the funds reversed to the buyerDue to the above notification about a fraudulent transaction taken through this account, FlipKey’s Trust & Safety Team reviewed the customer’s account and it was determined the account must be permanently closed as a fraud riskFlipKey Customer Support has advised the customer that we have deactivated the customer’s account due to some inconsistencies in the accountWe are not able to share further information about the deactivation process or criteria for deactivation with the customer, as these are highly sensitive internal security protocols used to prevent fraud on our siteWe also do not continue communication with owners who have been determined as fraudulent users on our site, as they are deemed a security risk and have been banned from our site in accordance with our Terms & Conditions found hereI have attached evidence from our internal system regarding the Chargeback raised by the guest, confirmation of fraud, and proof of the refund on the transaction to the guestI would like to quickly clarify the meaning of the term ‘friendly fraud’ shown in one of these screenshots, as has it relates to our responseThis term refers to our Trust & Safety Team finding the fraudulent (and subsequently refunded) transaction mentioned above involved collusion between the guest who used fraudulent details and the customer (who filed the complaint with the Revdex.com)Due to the sensitivity of the information raised here, this should not be provided to the complainant for any reasonBased on the above, can we have this complaint evaluated for changing to a resolved status? If any other information regarding the case is required, please let me know and I will follow up accordinglyThank you for your assistance
As recommended by Revdex.com I have attempted to contact Flipkey four separate times First two attempts did not produce any contact, third attempt I could not understand the Flipkey responder, and the fourth attempt – with broken English – told me they had no record of any rental agreement with us and suggested I contact Customer Support at Flipkey Via this e-mail I am contacting Flipkey and the Revdex.com I will contact the Attorney General’s office via U.SPostal ServiceThe attached demonstrates that a rental transaction was entered into on January with Flipkey.Complaint remains the same as entered on July Renter has failed to return $deposit after he said he would not rent the property to us Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowmy complaint is not solely based on the meeting as that was going on with the elevator in the dock my complaint is that the owner of the condo agreed that if we left that he would give us a refund for the two nights that we were leaving on I paid my payment to trip advisor and put the key not to [redacted] so my grievance is with this company because they are not helping me receive my money back that I paid to the owner who agreed to give me a refund.he sent me a check three weeks later after I told him if you can send me the money that I was going to be filing a complaint with the credit card via package was postmarked is the day that I also told him that he then turned and stopped payment on the checkThe issue of the check is a contract will agreement that he would give a refund that is what my complaint is about is that I am owed $as he agreed to Regards, [redacted] ***
Dear [redacted] , Thank you for your message, screenshot and for bringing this important concern to [redacted] Revdex.comWe are sorry to hear that you were a victim of phising, we do take matters of fraud very seriouslyWhilst we understand appreciate that that this is frustrating for yourself and that you have lost a considerable amount of money we are unable to assist in refunding the amount We will never advise any traveller to make a bank transfer off our website and if you do choose to make a payment off our system, then to make it via Credit Card or [redacted] due to the protection they offerUnfortunately banks transfers offer very little protection in the unlikely event of an issue such as this occurringWe have a dedicated trust and safety team who commits to making sure that payments are secure through our platform and to intercept any potential hackers that may be attempting to intercept paymentsWe would like to reassure you that the customer is at the heart of our concerns and appreciate that you have taken the time to highlight this to us so this does not occur in the futureOnce again we would like to apologise that this has not worked out for you and would like to apologise for any inconveniences caused to yourselfIf you have any further questions regarding the status of this particular case please feel free to take a look at the following link which provides useful contact information regarding getting in touch with usehttps://helpcenter.flipkey.com/ Best Regards [redacted] - [redacted] Customer Care
We appreciate Ms [redacted] reaching out to us about this situation and do sincerely apologize that there was a delay in activating the listingA senior member of our Support Team has taken ownership of her case and has contacted her to confirm the listing is live on our website The renewal date for her account has been reset so she will not be charged for the time her listing was not liveIn the future she will be able to renew automatically and with no delay as long as her credit card details do not changeIf Ms [redacted] has any further concerns she can reply directly to the case so we can assist her immediately