Hello ***, Thank you for contacting us via the Revdex.comMy name is [redacted] and I write to you on behalf of the Customer Relations team for FlipKeyMy team handles high priority and complex cases and I have reviewed your case.I understand when you originally submitted your booking request, your message inquired regarding a change to the payment scheduleThe property manager did not respond to this request, but accepted your booking request as it was sentI understand this was a confusing experience for youUpon review of your recent phone call with our supervisor [redacted] , I understand [redacted] advised you would be due a refundThough you did agree to the property manager's cancellation policy at time of booking confirmation, we never intend for our travelers to have such a confusing experienceOur goal at FlipKey is to make booking the perfect vacation rental effortless and easy, and I am truly sorry this was not your experience.We have released a full refund of your deposit to you, in the amount of $USDThis refund released on May 11th back to your original form of paymentWe thank you for choosing to book with FlipKey, please let us know if you have any further questions.Best Regards, [redacted] Senior Customer Relations Executive
Hello [redacted] , Thank you for contacting us via the Revdex.comI am so sorry to see you decided to cancel your reservation.We have spoken with the property manager, [redacted] , and they have agreed to waiving their cancellation policy due to your dissatisfactionWe have issued you a full refund today back to your original form of paymentPlease note this may take a few business days for processingWe thank you for choosing to book with [redacted] Vacation Rentals and hope we can assist you with future accommodationsBest Regards, [redacted] Senior Customer Relations Executive
Dear Gareth,We’re sorry to hear you've experienced problems with the booking process with FlipKey We'd like to make you aware that the owner had sent you a quote on February This quote [redacted] was available for you to confirm the payment, when you placed a booking request to the owner on February this generated a new booking reference number [redacted] By the owner confirming your booking request this has caused the confusion in this process as the automatic email was sent to you confirming the quote cancellation after the owner accepted your booking requestThis was not a technical error from our side however, we understand your frustrations in this situation The booking deposit contains our booking fee of $As a Gesture of Goodwill we will offer you the booking fee for $162, please accept our offer by replying to the email we have sent you from our Customer SupportBest wishes, [redacted] - FlipKey Customer Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have tried numerous times to resolve my conflict with [redacted] and yet again they are still refusing to be reasonableThey continuously change their reasons for why they won't refund my moneyI didn't stay at this property they advertised falsely and I should be refunded They slipped and told me back in September that they mistakenly gave the owner his money BEFORE our dispute was settled and I looked the owner up and he's currently in default on this property I"m referring to and that shows his integrity and characterThis whole situation is a nightmare! I am a single mother of three young children and cannot afford to just throw $awayWhat was supposed to be a nice vacation has turned into a major thorn in my sideI really need help with thisChristmas is coming and it's not fair for big lying companies and shady landlords to win and take innocent people's money!! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear ***, Thank you for contacting us via the Revdex.com and we are sorry to hear about the difficulties you have been experiencing in raising a damage deposit claim.You can raise this by either giving us a call (at [redacted] ) or via the contact form entering the required subject 'My listing > Online booking (booking requests, quotes, payments) > How do I request to retain a damage deposit from a guest'.Our records show that the damage deposit regarding the booking in question is currently on hold and that you have been in communication with our customer support team about remaining evidence required.Simply reply to our last email in order to provide this to us so we can resolve the claim accordinglyBest wishes,The FlipKey Team
Dear ***, Thank you for taking the time to get in touch with TripAdvisor Revdex.com and for leaving a review which we highly appreciateWe're sorry that you've had to go through this experienceWe totally understand your frustration and our Trust & Safety team have acted quickly to remove this owner from our siteWe would also like to reassure you that as you paid on our platform, your money is secured by our payment protection scheme and is now being refunded in full back to your credit/debit cardPlease allow some business days to receive the refund usually this will take up to 5-daysThe payment was released on March 15th and today would be considered the second business dayThursday March the 24th will be the seventh business dayWe also have a dedicated reservations team who you may get in contact with and they will be more than happy to help you with your bookingPlease feel free to get in touch with us on the following number [redacted] if you have any further questions and we would be happy to help Best Regards [redacted] -TripAdvisor Customer Care [redacted] - TripAdvisor Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I made a payment of $1,I received a little over half of that amount backI am still waiting for the remainder $400.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am in total disagreement of FlipKey's responseThe owner said that she would credit my [redacted] account in 5-after my cancellationThis never happenedAt the minimum she was going to credit half of the $back to my [redacted] account This is why I needed to contact Revdex.com concerning my issueI have exposed just how foul FlipKey isI shouldn't have to go back and forth with management or the owner to get back what is rightfully mine It's been months and neither management or the owner held up to their agreementThere is no confusion with that fact [redacted] has rightfully corrected this situation on my accountI will take this as a lesson learnedI will NEVER do business with FlipKey or its affiliated owners ever again! It's not worth it! Regards, [redacted]
Dear [redacted] ,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.We do have a dedicated cancellation phone number which is displayed when you click on cancel your booking on the owners dashboardWe made this change last year and we have informed every owner on our website about this changeWe have introduced this cancellation fee due to the amount of complaints we have received from travelers about owners cancelling their bookingsWe do not find it acceptable for an owner to cancel a booking due to the stress and frustration this causes especially after taking payment and getting the confirmationAfter an owner cancels a booking, we then have to contact the guest and assist them in finding a new place to stay.We have also listened to the call where you stated that the agent hung up, and in fact the call was disconnected by yourself and the agent didn't state the quote you have provided.The fee is clearly displayed in our terms & conditions and was re-iterated by the agent you spoke withWe hope this has clarified the issue and please do let us know if there is anything else we can help with.Best Regards,FlipKey Customer Care
Hello ***, Thank you for your responseWe have spoken with the Renewals Manager [redacted] , we can confirm that a pro rated refund was processed on January 9th We processed a total refund of $1,USD, this is broken down as x pro-rated listing refunds at $USD and x pro-rated listing refunds at $USDAs confirmed in your dialogue with [redacted] you are welcome to reactivate your account and adverts on our Free Listing Model where you will incur no upfront advertising costsBest wishes, ***- The [redacted] Team
Dear ***, Thank you for contacting us through the Revdex.comWe understand that you have previously updated your tax form with us and can confirm that we have facilitated the above payment to your nominated accountUnfortunately, the payment was blocked and that the request for further documentation was raised by our processing bank, Bank of America In order to ensure compliance with economic sanctions laws and regulations, the Bank conducts an ongoing scanning process (adopting a risk-based approach) of all transactions it processesIn the case of the mentioned transaction, the Bank of America requires that certain information is provided to them before the payment will be released to you In order for the Bank to complete the release of funds, we therefore require that you supply the following details: • Full Name • Full Address & Country of citizenship • Nationality • Date of birth • Place of birth • Purpose of Payment • Occupation Please note that this is a requirement made by OFAC (Office of Foreign Assets Control) and the Bank (our payment processor) and not by any of the [redacted] Vacation Rentals companies A member of our finance team has provided the above information to you via email sent to you on 25th AugustPlease kindly reply to that email with the required information so we can supply this to Bank of America accordingly Best wishes, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I asked to have my account removed entirely from their systemThey have refused to do that, saying that's not possibleThat's absurdRegards, [redacted]
Hello [redacted] , Thank you for writing to us via the Revdex.com Further to our previous correspondence, we have remained in contact with the homeowner regarding your claims and your case has been investigated since your original contact to us regarding this issue which was received on December 22nd, We received your report that the homeowner informed you they were unwilling to honor your reservation in a phone call between the two of you which occurred in late December of last yearWe have discussed this with the homeowner, who has denied this claimAs discussed, we regret your reservation was no longer able to proceed as originally planned and we have desired for a mutual compromise in this circumstance The homeowner confirmed that because you chose to cancel your reservation so close to the chedate, he was unable to refill your dates which is why he was unable to waive your booking’s cancellation policy which you agreed to at the time of booking confirmation The homeowner informed us that you chose to cancel your booking shortly after learning he resided within the same building on a nearby floorDue to your reported chargeback dispute, your card provider has also separately investigated this matterThe result of the chargeback dispute conducted by your card provider aligned with the same result of the Customer Relations' team review of your caseThe result of this dispute investigation which was conducted by your card provider resulted in our obligation to pay the homeowner the funds which he was contractually due for this reservationWhile we were contractually obligated to pay the homeowner in this circumstance, we understand you remain dissatisfiedWe will be following up with you from your recent customer support case separately regarding next possible stepsPlease expect an email shortly Thank you again for taking the time to contact us, and have a great day Best Regards, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have spoken to my bank, both in person and online, and they have both said the same thing, which is that you (FlipKey) must release the funds by contacting them at [redacted] See below[redacted] ,Thank you for your inquiryIf you can contact [redacted] at [redacted] to see if they will fax us over a release of authorization to [redacted] then we could remove it sooner if that would helpPlease call us at [redacted] if we can be of any further assistance[redacted] At this point, my financial institution says they only thing they could advise me to do is to cancel my card so that no further charges can be made through your companyIf possible, I would really appreciate and would accept the action by your company to release the $700+ held authorization via a fax to [redacted] .I trust that this can be resolved very soon.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still think it is a bad business practice and other unsuspecting consumers are going to lose thousands of dollars unless they change their booking process.The only button one sees is the booking buttonIt is large and prominent.There is a button to send a text(I have attached screen shots.)This is very misleading and baitingThey are baiting the customers to book which, if you are not aware, is a binding contract with stiff penalties for changing your mindThe booking process should only occur after communication and negotiation with the lessorNot before!I am requesting that they cease this highly unscrupulous business practicePut yourself in the customer's shoesWould you want to pay 50% plus a fee, have no recourse and receive nothing in return because you inadvertently pushed an incorrect button? And when I called to complain they told me that was their policy and it can't be changedAnd I got the same answer after speaking with the manager! That to me is a bad business practice.In my opinion, this is a SCAM!Sincerely, [redacted] **
Hello [redacted] , Thank you for taking the time to get in touch with us and for bringing this important concern to FlipKeyWe are sorry to hear about your experience and that you have been unable to get in touch with our teamWe would like to reassure you that our customer support team is here to help you and find a resolution to the problem you are facingUnfortunately we are unable to locate your FlipKey account, please can you provide us with your account ID so that we can get our team that specializes in this concernAs soon as we get your necessary details we can get our property management team to reach out to you as a matter of urgencyWe look forward to hearing from you soon Best Regards FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved This business has terrible customer service practices which required me to spend hours to get this payment Nobody at the business was prepared to act to resolve this issue prior to getting the Revdex.com involved Regards, [redacted]
If any confusion was caused regarding the booking details we do apologizeThis guest had requested to cancel their reservation one day prior to the start of the bookingFlipKey does not manage the properties, so the rental agreement is solely between the owner and a guestIn this case, the cancellation policy on the rental agreement did not allow a refund to be processedTherefore, when the guest cancelled, the funds were sent to the ownerUnfortunately we are not able to override the owner’s cancellation policies, so we do suggest reaching out to the owner to discuss an option for a refundWe are also able to contact the owners on behalf of the travelers and assist in facilitating communicationAgain, we do apologize that this reservation needed to be cancelled and that the policy did not allow a refund to be providedThe owner is still very active on our site, so we encourage the guest to reach out to them again for any further clarification
Hello ***, Thank you for contacting us via the Revdex.comMy name is [redacted] and I write to you on behalf of the Customer Relations team for FlipKeyMy team handles high priority and complex cases and I have reviewed your case.I understand when you originally submitted your booking request, your message inquired regarding a change to the payment scheduleThe property manager did not respond to this request, but accepted your booking request as it was sentI understand this was a confusing experience for youUpon review of your recent phone call with our supervisor [redacted] , I understand [redacted] advised you would be due a refundThough you did agree to the property manager's cancellation policy at time of booking confirmation, we never intend for our travelers to have such a confusing experienceOur goal at FlipKey is to make booking the perfect vacation rental effortless and easy, and I am truly sorry this was not your experience.We have released a full refund of your deposit to you, in the amount of $USDThis refund released on May 11th back to your original form of paymentWe thank you for choosing to book with FlipKey, please let us know if you have any further questions.Best Regards, [redacted] Senior Customer Relations Executive
Hello [redacted] , Thank you for contacting us via the Revdex.comI am so sorry to see you decided to cancel your reservation.We have spoken with the property manager, [redacted] , and they have agreed to waiving their cancellation policy due to your dissatisfactionWe have issued you a full refund today back to your original form of paymentPlease note this may take a few business days for processingWe thank you for choosing to book with [redacted] Vacation Rentals and hope we can assist you with future accommodationsBest Regards, [redacted] Senior Customer Relations Executive
Dear Gareth,We’re sorry to hear you've experienced problems with the booking process with FlipKey We'd like to make you aware that the owner had sent you a quote on February This quote [redacted] was available for you to confirm the payment, when you placed a booking request to the owner on February this generated a new booking reference number [redacted] By the owner confirming your booking request this has caused the confusion in this process as the automatic email was sent to you confirming the quote cancellation after the owner accepted your booking requestThis was not a technical error from our side however, we understand your frustrations in this situation The booking deposit contains our booking fee of $As a Gesture of Goodwill we will offer you the booking fee for $162, please accept our offer by replying to the email we have sent you from our Customer SupportBest wishes, [redacted] - FlipKey Customer Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have tried numerous times to resolve my conflict with [redacted] and yet again they are still refusing to be reasonableThey continuously change their reasons for why they won't refund my moneyI didn't stay at this property they advertised falsely and I should be refunded They slipped and told me back in September that they mistakenly gave the owner his money BEFORE our dispute was settled and I looked the owner up and he's currently in default on this property I"m referring to and that shows his integrity and characterThis whole situation is a nightmare! I am a single mother of three young children and cannot afford to just throw $awayWhat was supposed to be a nice vacation has turned into a major thorn in my sideI really need help with thisChristmas is coming and it's not fair for big lying companies and shady landlords to win and take innocent people's money!! Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Dear ***, Thank you for contacting us via the Revdex.com and we are sorry to hear about the difficulties you have been experiencing in raising a damage deposit claim.You can raise this by either giving us a call (at [redacted] ) or via the contact form entering the required subject 'My listing > Online booking (booking requests, quotes, payments) > How do I request to retain a damage deposit from a guest'.Our records show that the damage deposit regarding the booking in question is currently on hold and that you have been in communication with our customer support team about remaining evidence required.Simply reply to our last email in order to provide this to us so we can resolve the claim accordinglyBest wishes,The FlipKey Team
Dear ***, Thank you for taking the time to get in touch with TripAdvisor Revdex.com and for leaving a review which we highly appreciateWe're sorry that you've had to go through this experienceWe totally understand your frustration and our Trust & Safety team have acted quickly to remove this owner from our siteWe would also like to reassure you that as you paid on our platform, your money is secured by our payment protection scheme and is now being refunded in full back to your credit/debit cardPlease allow some business days to receive the refund usually this will take up to 5-daysThe payment was released on March 15th and today would be considered the second business dayThursday March the 24th will be the seventh business dayWe also have a dedicated reservations team who you may get in contact with and they will be more than happy to help you with your bookingPlease feel free to get in touch with us on the following number [redacted] if you have any further questions and we would be happy to help Best Regards [redacted] -TripAdvisor Customer Care [redacted] - TripAdvisor Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I made a payment of $1,I received a little over half of that amount backI am still waiting for the remainder $400.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am in total disagreement of FlipKey's responseThe owner said that she would credit my [redacted] account in 5-after my cancellationThis never happenedAt the minimum she was going to credit half of the $back to my [redacted] account This is why I needed to contact Revdex.com concerning my issueI have exposed just how foul FlipKey isI shouldn't have to go back and forth with management or the owner to get back what is rightfully mine It's been months and neither management or the owner held up to their agreementThere is no confusion with that fact [redacted] has rightfully corrected this situation on my accountI will take this as a lesson learnedI will NEVER do business with FlipKey or its affiliated owners ever again! It's not worth it! Regards, [redacted]
Dear [redacted] ,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.We do have a dedicated cancellation phone number which is displayed when you click on cancel your booking on the owners dashboardWe made this change last year and we have informed every owner on our website about this changeWe have introduced this cancellation fee due to the amount of complaints we have received from travelers about owners cancelling their bookingsWe do not find it acceptable for an owner to cancel a booking due to the stress and frustration this causes especially after taking payment and getting the confirmationAfter an owner cancels a booking, we then have to contact the guest and assist them in finding a new place to stay.We have also listened to the call where you stated that the agent hung up, and in fact the call was disconnected by yourself and the agent didn't state the quote you have provided.The fee is clearly displayed in our terms & conditions and was re-iterated by the agent you spoke withWe hope this has clarified the issue and please do let us know if there is anything else we can help with.Best Regards,FlipKey Customer Care
Hello ***, Thank you for your responseWe have spoken with the Renewals Manager [redacted] , we can confirm that a pro rated refund was processed on January 9th We processed a total refund of $1,USD, this is broken down as x pro-rated listing refunds at $USD and x pro-rated listing refunds at $USDAs confirmed in your dialogue with [redacted] you are welcome to reactivate your account and adverts on our Free Listing Model where you will incur no upfront advertising costsBest wishes, ***- The [redacted] Team
Dear ***, Thank you for contacting us through the Revdex.comWe understand that you have previously updated your tax form with us and can confirm that we have facilitated the above payment to your nominated accountUnfortunately, the payment was blocked and that the request for further documentation was raised by our processing bank, Bank of America In order to ensure compliance with economic sanctions laws and regulations, the Bank conducts an ongoing scanning process (adopting a risk-based approach) of all transactions it processesIn the case of the mentioned transaction, the Bank of America requires that certain information is provided to them before the payment will be released to you In order for the Bank to complete the release of funds, we therefore require that you supply the following details: • Full Name • Full Address & Country of citizenship • Nationality • Date of birth • Place of birth • Purpose of Payment • Occupation Please note that this is a requirement made by OFAC (Office of Foreign Assets Control) and the Bank (our payment processor) and not by any of the [redacted] Vacation Rentals companies A member of our finance team has provided the above information to you via email sent to you on 25th AugustPlease kindly reply to that email with the required information so we can supply this to Bank of America accordingly Best wishes, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I asked to have my account removed entirely from their systemThey have refused to do that, saying that's not possibleThat's absurdRegards, [redacted]
Hello [redacted] , Thank you for writing to us via the Revdex.com Further to our previous correspondence, we have remained in contact with the homeowner regarding your claims and your case has been investigated since your original contact to us regarding this issue which was received on December 22nd, We received your report that the homeowner informed you they were unwilling to honor your reservation in a phone call between the two of you which occurred in late December of last yearWe have discussed this with the homeowner, who has denied this claimAs discussed, we regret your reservation was no longer able to proceed as originally planned and we have desired for a mutual compromise in this circumstance The homeowner confirmed that because you chose to cancel your reservation so close to the chedate, he was unable to refill your dates which is why he was unable to waive your booking’s cancellation policy which you agreed to at the time of booking confirmation The homeowner informed us that you chose to cancel your booking shortly after learning he resided within the same building on a nearby floorDue to your reported chargeback dispute, your card provider has also separately investigated this matterThe result of the chargeback dispute conducted by your card provider aligned with the same result of the Customer Relations' team review of your caseThe result of this dispute investigation which was conducted by your card provider resulted in our obligation to pay the homeowner the funds which he was contractually due for this reservationWhile we were contractually obligated to pay the homeowner in this circumstance, we understand you remain dissatisfiedWe will be following up with you from your recent customer support case separately regarding next possible stepsPlease expect an email shortly Thank you again for taking the time to contact us, and have a great day Best Regards, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have spoken to my bank, both in person and online, and they have both said the same thing, which is that you (FlipKey) must release the funds by contacting them at [redacted] See below[redacted] ,Thank you for your inquiryIf you can contact [redacted] at [redacted] to see if they will fax us over a release of authorization to [redacted] then we could remove it sooner if that would helpPlease call us at [redacted] if we can be of any further assistance[redacted] At this point, my financial institution says they only thing they could advise me to do is to cancel my card so that no further charges can be made through your companyIf possible, I would really appreciate and would accept the action by your company to release the $700+ held authorization via a fax to [redacted] .I trust that this can be resolved very soon.Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I still think it is a bad business practice and other unsuspecting consumers are going to lose thousands of dollars unless they change their booking process.The only button one sees is the booking buttonIt is large and prominent.There is a button to send a text(I have attached screen shots.)This is very misleading and baitingThey are baiting the customers to book which, if you are not aware, is a binding contract with stiff penalties for changing your mindThe booking process should only occur after communication and negotiation with the lessorNot before!I am requesting that they cease this highly unscrupulous business practicePut yourself in the customer's shoesWould you want to pay 50% plus a fee, have no recourse and receive nothing in return because you inadvertently pushed an incorrect button? And when I called to complain they told me that was their policy and it can't be changedAnd I got the same answer after speaking with the manager! That to me is a bad business practice.In my opinion, this is a SCAM!Sincerely, [redacted] **
Hello [redacted] , Thank you for taking the time to get in touch with us and for bringing this important concern to FlipKeyWe are sorry to hear about your experience and that you have been unable to get in touch with our teamWe would like to reassure you that our customer support team is here to help you and find a resolution to the problem you are facingUnfortunately we are unable to locate your FlipKey account, please can you provide us with your account ID so that we can get our team that specializes in this concernAs soon as we get your necessary details we can get our property management team to reach out to you as a matter of urgencyWe look forward to hearing from you soon Best Regards FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved This business has terrible customer service practices which required me to spend hours to get this payment Nobody at the business was prepared to act to resolve this issue prior to getting the Revdex.com involved Regards, [redacted]
If any confusion was caused regarding the booking details we do apologizeThis guest had requested to cancel their reservation one day prior to the start of the bookingFlipKey does not manage the properties, so the rental agreement is solely between the owner and a guestIn this case, the cancellation policy on the rental agreement did not allow a refund to be processedTherefore, when the guest cancelled, the funds were sent to the ownerUnfortunately we are not able to override the owner’s cancellation policies, so we do suggest reaching out to the owner to discuss an option for a refundWe are also able to contact the owners on behalf of the travelers and assist in facilitating communicationAgain, we do apologize that this reservation needed to be cancelled and that the policy did not allow a refund to be providedThe owner is still very active on our site, so we encourage the guest to reach out to them again for any further clarification