Hello ***, Thank you for reaching out to us via Revdex.comWe are sorry to see that you are not satisfied with the decision to remove your listings from the sitePlease note we did make a change in our Terms that means your full list of inventory needs to be uploaded to our site, this is not just a case of directing potential travelers to your website, this you are allowed to do as a Annual SubscriberThe full terms can be reviewed here and I would direct you Content Restricitons- [redacted] In order to continue using an Annual Subscription Account all properties you own or manage will need to uploaded to our platformWe are reaching out to you directly to continue our discussionsBest wishes,David- The [redacted] Team
Hello [redacted] , Thank you for speaking with me today, it was a pleasure speaking with youAs we discussed, the homeowner agreed to the following refund structure: $refund of rental cost$refund of cleaning fee$refund of pet deposit$1,USD total refundYou have been released a refund of $USD on February 8thYou are due a further refund of $I am processing this refund back to your original form of payment now and this should be released by our payment processor within hoursPlease allow 3-business days for your card provider to process the transaction and credit your account with the fundsI have also emailed you this information directly.I would like to again express our apologies for any frustration or inconvenience involved, and we sincerely appreciate your continued patienceIt has been my pleasure to help bring this case to a close, however please do not hesitate to reply to this email with any further questionsWe are grateful for your business and always happy to help! Best Regards, [redacted] Senior Customer Relations Executive
Dear ***,Thank you for raising your concerns to us through the Revdex.com and we are sorry to learn about your negative experience.We are able to see that on the 25th of October you sent a booking request for your next year reservation and, as you see from the owner’s messages, he had to decline it because the rates for were not up to dateSince your request did not go through, we did not charge you any money and we cancelled the pre-authorisation on your card.Please kindly note that since we do not own the vacation rentals on our website, we are not responsible for the listings accuracy; however, we can assure you that we do provide several tools that allow all our owners to update their advertising information as easily as possible.Following your first call, we requested the owner to update his prices and we advised him to consider offering you the rental for the original price under which you sent the booking request.Unfortunately, the renter due to the significant price difference informed us that he could not offer you the accommodation for that price but agreed to send you a new quote with the correct rental rate.Within the hours after your booking request rejection, we called you and emailed four times to assist you in the booking process and if needed, to help you find a different accommodation but unfortunately, we did not receive a response from you.We confirm you that the rental you were interested is still available and if you need any help with the booking process or if you wish to book a different property, we would be more than happy to provide you further assistance.In our previous email, you will be able to find our reservation team number who can address any concerns you may have about our vacation rentals listings.Kindest regards,The Customer Relations Department
Hi [redacted] ,Thank you for taking the time to put forward your complaint to usAfter receiving this information, we have attempted to call you to discuss your case furtherOur Customer Relations Team will be in contact with you to arrange a time to call as you are located in the Pacific Time Zone, a colleague from our [redacted] Office will be able to discuss your case further and we will be contacting you via email to arrange this.Thank you for bringing this to our attention.Best wishes, [redacted] - FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThat said, I do object to the claim, made in the response, that I CHOSE to cancel the reservationI was instructed to cancel and followed that instruction They then ignored my requests for full refund until after I filed the complaint with the Revdex.com Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] FlipKey is stating I need to list ALL of my properties that I manageHowever, they need to be aware that I only have a subset number of properties/units that I actively rentMy "resort directory" on my website ( [redacted] ) shows a great deal more properties than I actually rent outIf FlipKey is stating that I need to list multiple unit sizes of my currently listed properties (example: one bedroom suite, one bedroom deluxe, two bedroom deluxe, etcat [redacted] , listing # [redacted] ) and those extra listings can be done free, then this is doableAs FlipKey can see by my actual inventory ( [redacted] ), I do in fact list all properties I actively rent already with themI am very frustrated that it took complaining to the Revdex.com to even get a response to my messageNo one from FlipKey responded to my numerous messages I sent to them over the last two monthsEven the response sent is not clear and the terms are quite vague.If FlipKey is stating I must list ALL properties/unit sizes with them (which would literally take weeks for me to even load, as my website's directory shows ALL [redacted] and [redacted] resorts), then this is absurd and unacceptable since I do not actively rent all of those propertiesSo if that is the case, I request a refund of my annual subscription fees since that's impossible for me to do and it would be a huge waste of my time to list properties I don't even actively rent.Regards, [redacted] ***
Hello , Thank you for bringing this important issue to our attentionFurther to our message that was last last week, after taking a look at the account this is not something we would handle from our sideYou must consult your tax adviser on thisBoth of these issues should be handled on the taxes by a tax adviser to determine how to report an offsetting expenseWe have to report what is disbursed to you, no matter what it was forI hope this was helpfulIf you have any further questions please get in touch with our customer service team on 1-877-FLIPKEYBest Regards [redacted] -FlipKey Customer Care
Dear [redacted] , Thank you for raising your concerns through the Revdex.com and we are sincerely sorry to learn about your experienceA member of our customer relations team has been trying to call and email you but we have unfortunately not yet received a responseFollowing your complaint, we have discussed this matter with the home owner who is willing to address your concerns and work on an amicable resolutionPlease kindly reply to our latest email (case reference [redacted] ) with a suitable time to reach you and we will do our best to assist and facilitate communication with the advertiser Best wishes, [redacted] Senior Customer Relations Executive
Dear ***,Thank you for your response.We are sorry to hear that you are dissatisfied with our reply to your complaint.Whereas we are still sorry to learn that you had to cancel your booking, we unfortunately have no influence over the cancellation policyJust as most travel products, our vacation rental booking also have a cancellation policy which is set by the individual home owners, whom your booking contract is with.If you cancel the booking, the policy is straight away applied and the funds are automatically processedIn this case, you were unfortunately not due a refund of your booking and the funds have been transferred to the home ownerAs discussed, we would suggest contacting your travel insurance or reaching out to the home owner directly in order to discuss a potential refund of your funds.Should you require any further assistance in establishing communication with the home owner, please do not hesitate to contact us again.Best wishes,The FlipKey Team
We sincerely appreciate the patience of Mr [redacted] during this investigationAs he was informed by our support team, there is an unfortunate technical glitch preventing the return of the damage depositAt this time, it is a high priority case with our engineering team to determine the error and refund the amount as soon as possibleThis is not an experience we want our guests to face and sincerely apologize an error occurred on this bookingWe will continue to provide updates to Mr [redacted] and his wife as we are informed
I write to you in regards to complaint ID# [redacted] with customer [redacted] As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examinedThe customer originally contacted us on March 12, to file a complaint about a property they reserved for cheon 3/11/and check-out on the morning of 3/14/They stated the reserved property was materially misrepresented on the FlipKey site as a 5th floor unit and they were directed to a 3rd floor unit upon check-inThey also stated there was no hot water in the unitUpon reception of this contact, FlipKey blocked the funds due to the owner and attempted phone contact with both partiesThe customer was unreachable via multiple calls and FlipKey Customer Support emailed them offering our assistanceOn that same day, we reached the owner who confirmed they would be in contact with the customer immediately to help resolve any issuesOn March 13th, the customer responded to our email confirming they were in the correct unit for their stay and would be continuing their stayAs such, the funds were released to the owner and FlipKey emailed the customer to advise us if they needed any further assistanceThe customer responded that day with a complaint regarding the owner’s attitude toward them after a complaint was filed but confirming they were finishing their stayNo formal request was made for a refund at that timeOn March 17th, the customer emailed us stating they were requesting a partial refund for 1/of rental costIn accordance with our Payment Protection Policy which can be found here, we are only able to process refunds in the case the property is materially misrepresented or the guest denied access to the unitWe also stipulate that a guest must not reside in the unit overnightAs the above conditions were not met and contact was made after funds had already been disbursed to the owner, the customer was advised to contact the owner directly to discuss their request for a refund and we provided them the full contact details to reach the ownerThe customer did not respond after our email on March 17th, I have attached evidence of the guest correspondence to this emailCan we have this complaint evaluated for changing to a resolved status? Thank you for your assistance and please let us know if anything else is required to process this
Dear [redacted] , Thank you for writing us via the Revdex.com Please kindly note, that the $charge is related to the Eiffel Tower and Summit Access tour and this experience booking request has been made through the website [redacted] on the 27th of February Please rest assured that your request has been transferred to the [redacted] team who will contact you as soon as possible If you wish to get in touch with the [redacted] customer service team in the meantime, please feel free to call the number ( [redacted] Best regards, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] A number of points raised in the response to our complaint are incorrect and I wish to clarify them here "We informed you prior to the booking that [redacted] currently does not operate with bank accounts in Barbados and, that you would need to link the [redacted] account to an account, in a [redacted] supported country." In fact, we were not informed prior to the booking that [redacted] does not operate with bank accounts in Barbados and that we would need to link the [redacted] account to an account in a [redacted] supported countryWe were told prior to the booking that we would have to go "offline" to accept a manual transferWe advised Flipkey/ [redacted] representatives on numerous occasions that we were unable to have a [redacted] account due to the fact that we are not US citizens and are unable to have a US bank accountWe have a Canadian bank account and Flipkey/ [redacted] will not accept that either "We have reviewed the case and I can confirm that all your concerns were addressed from the start of the case and, we also responded in a timely manner." The above statement is also less than truthfulWe sent an email on March 7, to your representative, [redacted] , with a number of questions, to which we are still awaiting responseWe followed up with Ms [redacted] later that same day expressing concern over this matter and that email also remains unanswered"As previously advised, manual transfers and especially international bank transfers can take up to working days for the amount to successfully appear in your bank account." I am not sure why it would take up to working day (calendar weeks) to effect a transfer that is merely pushing buttonsFunds sent to Flipkey/ [redacted] are accepted instantlyGuests are not required to wait weeks to have their booking with Flipkey/ [redacted] confirmed Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I disagree with the response because our complaint was much more than cleanliness problems It was safety becuase of it having bugs, in a bad ( project like ) area, no properly working airconditioning when it was degrees outside and it felt like the air conditioner was not working The owner only spoke spanish when we called and did not offer to have anyone come fix the airconditioning or get rid of the bugs, black mold and other issues that made it unsafe ! I sent them pictures of the black mold in the bath tub and how the handle was broken off the shower so we would not be able to trun on the water to taker a shower Flipkey just ignores all our safety complaints and said it was just cleanliness when it was much more...how awful that we would have to stay there and not be able to take a shwoer all week! I noticed they removed the rental now from the Flipkey rentals available It was fraud because it did not have what it was told it had such as working aironditioning and the cockroaches are unacceptable....not just a cleaning issue I feel we should have called the police and made a report and also reported it to the health department We thought since we left and reported this we would get our money back but since we did not get anything back we are very upset and will never trust Flipkey again to ever rent from them or trip advisor again It was fraud and they stole our money $ I can try to attach our pictures we took pf the broken shower handle and the black mold, stains on carpet, talbe leg ready to fall off the table, dirty sink with dishes and cockroaches, dirty refridgerator with bags of diffe Regards, [redacted]
We have received confirmation from our engineers that the technical error is resolved on Ms [redacted] ’s listingWe have had an agent following up with her almost daily to provide real-time updatesThis is an unfortunate situation regarding her listing and we sincerely apologize for the delay in resolving the issueIf any further issues arise, we can be contacted via https://helpcenter.flipkey.com/contact_form and we would also be happy to discuss her concerns regarding any decline in bookings
Hello,Thank you for taking the time to write to us via the Revdex.comI am sorry to see that you have not received the bank transfer just yetWe informed you prior to the booking that [redacted] currently does not operate with bank accounts in Barbados and, that you would need to link the [redacted] account to an account, in a [redacted] supported country I am sorry to see that you are not happy with the service providedWe have reviewed the case and I can confirm that all your concerns were addressed from the start of the case and, we also responded in a timely mannerAs previously advised, manual transfers and especially international bank transfers can take up to working days for the amount to successfully appear in your bank accountWe thank you for contacting us and for choosing to list your property with [redacted] Rentals.The Customer Relations Department
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello [redacted] , Thank you for your recent contactI am sincerely sorry for any confusion or frustration you have experienced due to this issueIn reviewing our records, I see that one of our agents contacted you via phone on 4/18/to discuss the current issues with your accountSince they were not able reach you, the agent sent a follow up email to the address on fileIn this correspondence, we explained that we have noticed that while you are receiving many inquiries, your availability calendar has not been updated to reflect any resulting bookings for an extended periodAlthough we understand you may have experienced temporary issues accessing your account since your mobile phone was disconnected, this does not prevent contact to our Customer Service team to resolve access and ensure your availability calendar remains up to dateOne of the main complaints we receive from travelers is that an owner tells them certain dates are unavailable even though they are displayed as available on their advertisementAs such, we have outlined in our Terms and Conditions (accepted by you on 4/20/17) that all owners agree to ensure the availability of your property remains accurate at all times and misrepresentation of availability may lead to deactivation of your unitWhile your unit was changed to our Free to List model for the above reasons, we would be happy offer you some options to address this situationI have reached out to you via our email system outlining the options available to you in this case and I ask that you reply there to allow us to take the next steps in resolving your caseThank you for your understanding and cooperation during this processIf you require any additional assistance, please let me know in your reply to the above-mentioned email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello ***, Thank you for reaching out to us via Revdex.comWe are sorry to see that you are not satisfied with the decision to remove your listings from the sitePlease note we did make a change in our Terms that means your full list of inventory needs to be uploaded to our site, this is not just a case of directing potential travelers to your website, this you are allowed to do as a Annual SubscriberThe full terms can be reviewed here and I would direct you Content Restricitons- [redacted] In order to continue using an Annual Subscription Account all properties you own or manage will need to uploaded to our platformWe are reaching out to you directly to continue our discussionsBest wishes,David- The [redacted] Team
Hello [redacted] , Thank you for speaking with me today, it was a pleasure speaking with youAs we discussed, the homeowner agreed to the following refund structure: $refund of rental cost$refund of cleaning fee$refund of pet deposit$1,USD total refundYou have been released a refund of $USD on February 8thYou are due a further refund of $I am processing this refund back to your original form of payment now and this should be released by our payment processor within hoursPlease allow 3-business days for your card provider to process the transaction and credit your account with the fundsI have also emailed you this information directly.I would like to again express our apologies for any frustration or inconvenience involved, and we sincerely appreciate your continued patienceIt has been my pleasure to help bring this case to a close, however please do not hesitate to reply to this email with any further questionsWe are grateful for your business and always happy to help! Best Regards, [redacted] Senior Customer Relations Executive
Dear ***,Thank you for raising your concerns to us through the Revdex.com and we are sorry to learn about your negative experience.We are able to see that on the 25th of October you sent a booking request for your next year reservation and, as you see from the owner’s messages, he had to decline it because the rates for were not up to dateSince your request did not go through, we did not charge you any money and we cancelled the pre-authorisation on your card.Please kindly note that since we do not own the vacation rentals on our website, we are not responsible for the listings accuracy; however, we can assure you that we do provide several tools that allow all our owners to update their advertising information as easily as possible.Following your first call, we requested the owner to update his prices and we advised him to consider offering you the rental for the original price under which you sent the booking request.Unfortunately, the renter due to the significant price difference informed us that he could not offer you the accommodation for that price but agreed to send you a new quote with the correct rental rate.Within the hours after your booking request rejection, we called you and emailed four times to assist you in the booking process and if needed, to help you find a different accommodation but unfortunately, we did not receive a response from you.We confirm you that the rental you were interested is still available and if you need any help with the booking process or if you wish to book a different property, we would be more than happy to provide you further assistance.In our previous email, you will be able to find our reservation team number who can address any concerns you may have about our vacation rentals listings.Kindest regards,The Customer Relations Department
Hi [redacted] ,Thank you for taking the time to put forward your complaint to usAfter receiving this information, we have attempted to call you to discuss your case furtherOur Customer Relations Team will be in contact with you to arrange a time to call as you are located in the Pacific Time Zone, a colleague from our [redacted] Office will be able to discuss your case further and we will be contacting you via email to arrange this.Thank you for bringing this to our attention.Best wishes, [redacted] - FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThat said, I do object to the claim, made in the response, that I CHOSE to cancel the reservationI was instructed to cancel and followed that instruction They then ignored my requests for full refund until after I filed the complaint with the Revdex.com Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] FlipKey is stating I need to list ALL of my properties that I manageHowever, they need to be aware that I only have a subset number of properties/units that I actively rentMy "resort directory" on my website ( [redacted] ) shows a great deal more properties than I actually rent outIf FlipKey is stating that I need to list multiple unit sizes of my currently listed properties (example: one bedroom suite, one bedroom deluxe, two bedroom deluxe, etcat [redacted] , listing # [redacted] ) and those extra listings can be done free, then this is doableAs FlipKey can see by my actual inventory ( [redacted] ), I do in fact list all properties I actively rent already with themI am very frustrated that it took complaining to the Revdex.com to even get a response to my messageNo one from FlipKey responded to my numerous messages I sent to them over the last two monthsEven the response sent is not clear and the terms are quite vague.If FlipKey is stating I must list ALL properties/unit sizes with them (which would literally take weeks for me to even load, as my website's directory shows ALL [redacted] and [redacted] resorts), then this is absurd and unacceptable since I do not actively rent all of those propertiesSo if that is the case, I request a refund of my annual subscription fees since that's impossible for me to do and it would be a huge waste of my time to list properties I don't even actively rent.Regards, [redacted] ***
Hello , Thank you for bringing this important issue to our attentionFurther to our message that was last last week, after taking a look at the account this is not something we would handle from our sideYou must consult your tax adviser on thisBoth of these issues should be handled on the taxes by a tax adviser to determine how to report an offsetting expenseWe have to report what is disbursed to you, no matter what it was forI hope this was helpfulIf you have any further questions please get in touch with our customer service team on 1-877-FLIPKEYBest Regards [redacted] -FlipKey Customer Care
Dear [redacted] , Thank you for raising your concerns through the Revdex.com and we are sincerely sorry to learn about your experienceA member of our customer relations team has been trying to call and email you but we have unfortunately not yet received a responseFollowing your complaint, we have discussed this matter with the home owner who is willing to address your concerns and work on an amicable resolutionPlease kindly reply to our latest email (case reference [redacted] ) with a suitable time to reach you and we will do our best to assist and facilitate communication with the advertiser Best wishes, [redacted] Senior Customer Relations Executive
Dear ***,Thank you for your response.We are sorry to hear that you are dissatisfied with our reply to your complaint.Whereas we are still sorry to learn that you had to cancel your booking, we unfortunately have no influence over the cancellation policyJust as most travel products, our vacation rental booking also have a cancellation policy which is set by the individual home owners, whom your booking contract is with.If you cancel the booking, the policy is straight away applied and the funds are automatically processedIn this case, you were unfortunately not due a refund of your booking and the funds have been transferred to the home ownerAs discussed, we would suggest contacting your travel insurance or reaching out to the home owner directly in order to discuss a potential refund of your funds.Should you require any further assistance in establishing communication with the home owner, please do not hesitate to contact us again.Best wishes,The FlipKey Team
We sincerely appreciate the patience of Mr [redacted] during this investigationAs he was informed by our support team, there is an unfortunate technical glitch preventing the return of the damage depositAt this time, it is a high priority case with our engineering team to determine the error and refund the amount as soon as possibleThis is not an experience we want our guests to face and sincerely apologize an error occurred on this bookingWe will continue to provide updates to Mr [redacted] and his wife as we are informed
I write to you in regards to complaint ID# [redacted] with customer [redacted] As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examinedThe customer originally contacted us on March 12, to file a complaint about a property they reserved for cheon 3/11/and check-out on the morning of 3/14/They stated the reserved property was materially misrepresented on the FlipKey site as a 5th floor unit and they were directed to a 3rd floor unit upon check-inThey also stated there was no hot water in the unitUpon reception of this contact, FlipKey blocked the funds due to the owner and attempted phone contact with both partiesThe customer was unreachable via multiple calls and FlipKey Customer Support emailed them offering our assistanceOn that same day, we reached the owner who confirmed they would be in contact with the customer immediately to help resolve any issuesOn March 13th, the customer responded to our email confirming they were in the correct unit for their stay and would be continuing their stayAs such, the funds were released to the owner and FlipKey emailed the customer to advise us if they needed any further assistanceThe customer responded that day with a complaint regarding the owner’s attitude toward them after a complaint was filed but confirming they were finishing their stayNo formal request was made for a refund at that timeOn March 17th, the customer emailed us stating they were requesting a partial refund for 1/of rental costIn accordance with our Payment Protection Policy which can be found here, we are only able to process refunds in the case the property is materially misrepresented or the guest denied access to the unitWe also stipulate that a guest must not reside in the unit overnightAs the above conditions were not met and contact was made after funds had already been disbursed to the owner, the customer was advised to contact the owner directly to discuss their request for a refund and we provided them the full contact details to reach the ownerThe customer did not respond after our email on March 17th, I have attached evidence of the guest correspondence to this emailCan we have this complaint evaluated for changing to a resolved status? Thank you for your assistance and please let us know if anything else is required to process this
Dear [redacted] , Thank you for writing us via the Revdex.com Please kindly note, that the $charge is related to the Eiffel Tower and Summit Access tour and this experience booking request has been made through the website [redacted] on the 27th of February Please rest assured that your request has been transferred to the [redacted] team who will contact you as soon as possible If you wish to get in touch with the [redacted] customer service team in the meantime, please feel free to call the number ( [redacted] Best regards, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] A number of points raised in the response to our complaint are incorrect and I wish to clarify them here "We informed you prior to the booking that [redacted] currently does not operate with bank accounts in Barbados and, that you would need to link the [redacted] account to an account, in a [redacted] supported country." In fact, we were not informed prior to the booking that [redacted] does not operate with bank accounts in Barbados and that we would need to link the [redacted] account to an account in a [redacted] supported countryWe were told prior to the booking that we would have to go "offline" to accept a manual transferWe advised Flipkey/ [redacted] representatives on numerous occasions that we were unable to have a [redacted] account due to the fact that we are not US citizens and are unable to have a US bank accountWe have a Canadian bank account and Flipkey/ [redacted] will not accept that either "We have reviewed the case and I can confirm that all your concerns were addressed from the start of the case and, we also responded in a timely manner." The above statement is also less than truthfulWe sent an email on March 7, to your representative, [redacted] , with a number of questions, to which we are still awaiting responseWe followed up with Ms [redacted] later that same day expressing concern over this matter and that email also remains unanswered"As previously advised, manual transfers and especially international bank transfers can take up to working days for the amount to successfully appear in your bank account." I am not sure why it would take up to working day (calendar weeks) to effect a transfer that is merely pushing buttonsFunds sent to Flipkey/ [redacted] are accepted instantlyGuests are not required to wait weeks to have their booking with Flipkey/ [redacted] confirmed Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I disagree with the response because our complaint was much more than cleanliness problems It was safety becuase of it having bugs, in a bad ( project like ) area, no properly working airconditioning when it was degrees outside and it felt like the air conditioner was not working The owner only spoke spanish when we called and did not offer to have anyone come fix the airconditioning or get rid of the bugs, black mold and other issues that made it unsafe ! I sent them pictures of the black mold in the bath tub and how the handle was broken off the shower so we would not be able to trun on the water to taker a shower Flipkey just ignores all our safety complaints and said it was just cleanliness when it was much more...how awful that we would have to stay there and not be able to take a shwoer all week! I noticed they removed the rental now from the Flipkey rentals available It was fraud because it did not have what it was told it had such as working aironditioning and the cockroaches are unacceptable....not just a cleaning issue I feel we should have called the police and made a report and also reported it to the health department We thought since we left and reported this we would get our money back but since we did not get anything back we are very upset and will never trust Flipkey again to ever rent from them or trip advisor again It was fraud and they stole our money $ I can try to attach our pictures we took pf the broken shower handle and the black mold, stains on carpet, talbe leg ready to fall off the table, dirty sink with dishes and cockroaches, dirty refridgerator with bags of diffe Regards, [redacted]
We have received confirmation from our engineers that the technical error is resolved on Ms [redacted] ’s listingWe have had an agent following up with her almost daily to provide real-time updatesThis is an unfortunate situation regarding her listing and we sincerely apologize for the delay in resolving the issueIf any further issues arise, we can be contacted via https://helpcenter.flipkey.com/contact_form and we would also be happy to discuss her concerns regarding any decline in bookings
Hello,Thank you for taking the time to write to us via the Revdex.comI am sorry to see that you have not received the bank transfer just yetWe informed you prior to the booking that [redacted] currently does not operate with bank accounts in Barbados and, that you would need to link the [redacted] account to an account, in a [redacted] supported country I am sorry to see that you are not happy with the service providedWe have reviewed the case and I can confirm that all your concerns were addressed from the start of the case and, we also responded in a timely mannerAs previously advised, manual transfers and especially international bank transfers can take up to working days for the amount to successfully appear in your bank accountWe thank you for contacting us and for choosing to list your property with [redacted] Rentals.The Customer Relations Department
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello [redacted] , Thank you for your recent contactI am sincerely sorry for any confusion or frustration you have experienced due to this issueIn reviewing our records, I see that one of our agents contacted you via phone on 4/18/to discuss the current issues with your accountSince they were not able reach you, the agent sent a follow up email to the address on fileIn this correspondence, we explained that we have noticed that while you are receiving many inquiries, your availability calendar has not been updated to reflect any resulting bookings for an extended periodAlthough we understand you may have experienced temporary issues accessing your account since your mobile phone was disconnected, this does not prevent contact to our Customer Service team to resolve access and ensure your availability calendar remains up to dateOne of the main complaints we receive from travelers is that an owner tells them certain dates are unavailable even though they are displayed as available on their advertisementAs such, we have outlined in our Terms and Conditions (accepted by you on 4/20/17) that all owners agree to ensure the availability of your property remains accurate at all times and misrepresentation of availability may lead to deactivation of your unitWhile your unit was changed to our Free to List model for the above reasons, we would be happy offer you some options to address this situationI have reached out to you via our email system outlining the options available to you in this case and I ask that you reply there to allow us to take the next steps in resolving your caseThank you for your understanding and cooperation during this processIf you require any additional assistance, please let me know in your reply to the above-mentioned email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***