Hello ***,I am sorry to hear the air conditioning problem at the property remained unresolved past the first dayWe are happy to follow this up with the homeownerWe are sending you a separate email to request further detailsThank you for patience during this time, and we look forward to providing further assistance.- [redacted] Senior Customer Relations Executive
Dear [redacted] ,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.We can see that you called a couple of times in December stating that you wished to renew your property, not that you wished to cancel your subscription.The property then renewed as requested on the 22nd December You also contacted us after this date with no request to withdraw your subscription account, just with help with your account.As stated in our terms & conditions our subscription account is non-refundable and we are unable to provide any refund to yourself.We hope this has clarified the issue and please do let us know if there is anything else we can help with.Best Regards,FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am one of the decision makers on this account, as I just spoke to your staff Regards, [redacted]
Revdex.com: This property was misrepresented due to the fact the listing did not indicate there was no hot water in the shower and that it would be filthy Its sad that as a company you assist individuals to spam hardworking individuals visiting from out of town and then sight some BS :The meaning of “Material Differences or Defects” shall be determined in our sole discretion and, among other exceptions, it shall not cover cleanliness of the Rental; minor differences in the location of the Rental advertised and the actual location of the Rental; the presence or availability of local attractions; or maintenance issues with amenities or servicesSo a consumer is not entitled to a hot water and its ok for you to promote a dirty environment, all I can say is shame on you as a companyWithin hours of being there I did contact the owner and I called your offices that morning and was brushed off until my payment was frozen I really hope the Revdex.com does something about such practice I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Dear ***, Thank you for your time to contact us regarding the cancellation of your booking [redacted] We have reviewed your complaint and note that you have raised a chargeback with your payment providerThe price listed on the advert is quoted as ‘from USD’, as this is the lowest price without any date specification, this will be adjusted accordingly, once you add your travel dates and number of guestsThere may also be owner specific fees such as a cleaning and parking feeBefore your submit your booking request, you can review the total cost and any applicable fees, as well as the owner’s cancellation policy, before proceeding with your payment subsequently entering into the booking contractThe total rental cost and any further charges are clearly itemized on the payment pageOnce the booking is confirmed, any cancellations are subject to the owner’s cancellation policyThis is available for you to review, prior to confirming your booking and visible in your [redacted] rental inbox afterAs you have raised the claim with your payment provider, the funds remain frozen whilst the claim is being evaluatedPlease kindly note, that we are not the decision making body and we would therefore advise contact your payment provider for any further updates on your claim.Kind regards, [redacted] Rentals Customer Relations
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below[If you are rejecting the business's response please enter your rejection comments here.]Regards, [redacted] flipkey has no idea as to what happened I reserved a home on feb 16th through their web sight was accepted and with in I minute later sent me a cancelation noticeI then booked anther home to find out the first home was never canceled.so I then had to homes for the same time was forced to cancel cheaper of the two was still charged by flipkey for first home on my [redacted] please review your mails for feb how can you send me a cancelation and still feel y that it is my fault for canceling
Hello [redacted] ,Thank you for writing us via the Revdex.com.As you were previously advised in correspondence with our Validations team last week, all vacation rental listings on our service must be available to be listed for a minimum of two total weeks throughout the yearAs your property only has two total days of availability for the year, this does not meet our two week minimumWe apologize for any inconvenience and wish you the best of luck with other vacation rental platforms.Best regards, [redacted] Senior Customer Relations Executive
Dear ***, Thank you for your message and for taking the time to bring your concern to [redacted] Revdex.comWe encourage open and honest feedback and appreciate that you have raised these points to us so that we can review of current services and improve our customer experienceWe will be reaching out to you privately to get this resolved for you Best Regards [redacted] - [redacted] Customer Care
We appreciate your follow up regarding this reservation cancellationUnfortunately we were not able to locate any prior contact from you back in March addressing this situationWe did locate a chargeback that was created by you in August in an attempt to recoup the funds A senior agent has reached out to the homeowner to gather more information regarding this cancellationNo previous complaints have been raised for this account in the past, as we do track complaints against certain owner behaviorsWe do apologize that an unfortunate situation has occurred with this booking and can continue reviewing the case on your behalfA senior member of the team will be in touch to provide further clarification and review any support evidence for your claim
Dear [redacted] , Thank you for raising your concerns to the Revdex.com and we are sorry to learn about your experienceHaving reviewed your case with us, we understand that the cancellation of your booking and unresponsiveness of the advertiser must have been terribly disappointingPlease be assured that this is very rare and not the experience we want travellers to haveFollowing your first contact notifying us of this issue, our support team immediately started reaching out to the ownerAs an advertising platform, we do not manage properties ourselves and therefore have to give the owner the opportunity to remedy any concerns you may have, as this often just happen due to miscommunicationAs we have not had any feedback from the owner and it was your day of travel, your booking was cancelled and full refund processed within hours of your first contact to usPlease be assured that we do not take cancellations and unresponsiveness lightly and have therefore taken the decision to permanently suspend the advertiser from our platformOur next priority is then to assist you in finding a suitable alternative and our records show that you have requested to speak to our hotel bookings teamWhilst we fully appreciate, how disappointing the cancellation must have been we are unfortunately unable to cover the cost of your booked alternativeOur payment protection covers the funds payed through our platform in the event that you are unable to access the propertyAs discussed, your full refund has been processed and should reach your account shortly, should it not have alreadyWe once again apologised for your experience and hope that you have otherwise enjoyed the remainder of your trip to New Jersey Best wishes, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not received anything from Flip Key directly I have it again I receive a text that says someone is interested in my property to logon and get back to them I login to both flip key and my email account and there is nothing from this person in either It makes me look bad and I am beyond frustrated Regards, [redacted] ***
I am reaching out regarding the unresolved complaint# [redacted] The consumer contacted Revdex.com with a complaint that we will billed his card for an advert subscription in February 2016, he claims he contacted us to cancel the renewal of his subscription prior to the date we charged himWe did explain in our response to Revdex.com we are reviewing our records and reaching out to the consumer this was on 18th February Please find below the email the following we issued the following day (19th February 2016) confirming deativation and a full refund as the consumer desired In this caseWe understand a action was required as the consumer did not accept our response, we did however follow up with the consumer internally and resolve his concernsWe did this by removing his account and refunding him his Subscription costAs a business, when a owner wants to change or cancel their account type with us, we offer various other account types in the event they want to remain on our platform Please let me know if you require anything else from us regarding this complaintMany thanks, [redacted] ***Senior Customer Relations [redacted]
Dear ***,Thank you for bringing this matter to our attention and we are sorry to learn about your dissatisfactionWe have reviewed your recent contact with us and can see that you have called our support team to cancel your booking on 18th January, due to changes in your travel plansThe agent you have spoken with you, confirmed that your cancellation can be processed but that this subject to the owner's cancellation policy which states the following: "If you cancel before paying the balance, or do not pay the balance buy Thu March 2017: the 1,USD booking deposit (which includes a USD booking fee) is not refunded, and the booking is cancelled automatically[...]"As you are aware, the home owner has agreed to waive their proportion of the rental cost (USD) and we can confirm that this amount has been processed on Friday Jan 2017, but please kindly note that it may take the usual 3-working days for the payment to be showing in your available funds againIn accordance to the cancellation policy, which can be reviewed at the time of booking prior of submitting your payment, the booking fee of USD remains non-refundableAs you cancelled your booking due to unforeseen circumstances, we would recommend you to contact your travel insuranceKind regards, [redacted] - The TripAdvisor Team
Even if a popup appears, the bottom line was that neither a confirmation email, and more importantly, a hour email saying the owner had accepted, was sent or received This is why I booked another location right after the hours had expired I was not aware of the "Manage your Booking" section until I spoke to someone on the phone, after this all took place The seller did not send any type of confirmation email until August 10th, and I responded that same day I had tried to book the location from August 21st thru August 23rd The seller had almost two weeks to make the property available and attempt to re-book the location She did not do this However, I do not blame the seller, I blame [redacted] /Flipkey because they should have sent the confirmation email(s), and did not Although I do think the seller should have made the location available again so that there would have been a chance this all could have been avoided It still comes down to the fact that [redacted] /Flipkey did not provide confirmation email(s) If they had, another location would not have been booked.? Regards, [redacted]
Dear ***,We are sorry to hear about your experience with your booking and the lack of communication from the advertiser. We have investigated your case with the reference [redacted] and can see that the relevant home owner has been in touch to confirm that your funds can be returned as they... are unfortunately not honoring the booking.Our finance team has confirmed that your full refund is currently being processed and we will confirm again once this has been disbursed. Please again accept our apologies for your experience and delays you have been experiencing in retrieving your refund.Best wishes,The FlipKey Team
Dear ***,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.We can confirm that your property is now showing correctly on our website and we are sorry for the delay in resolving the issueWe do make sure that everyone is aware of any changes in fees and we can see that you were in contact with our subscription in October to discuss re-activating your property and any fees that are applicable.We really appreciate your patience whilst we resolved this matter and please do let us know if there is anything else we can help with.Best Regards,FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] is using the wrong department to look up their use of robo calls The result will be they found nothing They are playing games to hide their robo calls It's not the rental Dept that's calling it's the excursions department Regards, [redacted] Tate
Dear [redacted] , Thank you for taking the time to contact usWe have investigated the case and unfortunately, we are unable to cover this complaint under our Payment Protection policy due to the fact that the material differences and/or defects noted and shown in the photos within the case are not covered within the policies terms and conditionsAfter gathering evidence from both parties, it has been determined that the owner will be retaining the full payment from this booking I understand this is a disappointing outcome and I truly appreciate your understanding and cooperation in this matterMany thanks, [redacted] Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] This is the same rhetoric I have heard from FlipKey in the past and sounds like a broken record FlipKey states that if you are not sure whether or not your reservation is active, you can click on the manage your booking tab Any reasonable person who tries to book a reservation and gets a reply that "ANOTHER TRAVELER HAS BOOKED FLORIDA HOME ( [redacted] ) FOR THESE DATES SO YOUR QUOTE HAS BEEN CANCELED" Also, at no time did I receive a reply email that my quote had been accepted I asked FlipKey to forward me an email stating that fact but they could not provide oneTheir reply does not state that you have already booked this property, like it should have said NO, it states that ANOTHER TRAVELER booked this Florida home meaning, NOT YOUHow would anyone know to "manage their booking" when they receive a response that they don't even have a booking it was CANCELLED! As icing on the cake, I now see in FlipKey's response that the homeowner told FlipKey that they did not return my money because prior to me trying to rent the home that they had "another" person who wanted the home before me My question is why didn't the home owner take their quote then, and by judging by the way I was treated, it appears as if FlipKey and the homeowner may have been "double dipping" (i.etaking my deposit and then renting the home out to another traveler) I sincerely hope the later is not the case because that would be Larceny by Conversion, a felony in Michigan As verification on my end, I have attached a screen shot of the email I received that "another traveler has booked Florida home ( [redacted] ) for these dates so your quote has been canceled" Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I personally do not recall the screen shots that they have shown as example on my screen, when I did the bookingIt is really unfair, if the cancellation request was made with in hours of booking and even then the processing fee is chargedThere should be a rule to make this applicable, if the cancellation hasn't been done with in several hours or the first few days of bookingUnwary customers are taken for a rideEvery place including store and shops and even airlines accept within a particular time period without penaltyI would like to know, is there any other place I could raise this concern alsoThanks and have a good day] Regards, [redacted]
Hello ***,I am sorry to hear the air conditioning problem at the property remained unresolved past the first dayWe are happy to follow this up with the homeownerWe are sending you a separate email to request further detailsThank you for patience during this time, and we look forward to providing further assistance.- [redacted] Senior Customer Relations Executive
Dear [redacted] ,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.We can see that you called a couple of times in December stating that you wished to renew your property, not that you wished to cancel your subscription.The property then renewed as requested on the 22nd December You also contacted us after this date with no request to withdraw your subscription account, just with help with your account.As stated in our terms & conditions our subscription account is non-refundable and we are unable to provide any refund to yourself.We hope this has clarified the issue and please do let us know if there is anything else we can help with.Best Regards,FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am one of the decision makers on this account, as I just spoke to your staff Regards, [redacted]
Revdex.com: This property was misrepresented due to the fact the listing did not indicate there was no hot water in the shower and that it would be filthy Its sad that as a company you assist individuals to spam hardworking individuals visiting from out of town and then sight some BS :The meaning of “Material Differences or Defects” shall be determined in our sole discretion and, among other exceptions, it shall not cover cleanliness of the Rental; minor differences in the location of the Rental advertised and the actual location of the Rental; the presence or availability of local attractions; or maintenance issues with amenities or servicesSo a consumer is not entitled to a hot water and its ok for you to promote a dirty environment, all I can say is shame on you as a companyWithin hours of being there I did contact the owner and I called your offices that morning and was brushed off until my payment was frozen I really hope the Revdex.com does something about such practice I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted] ***
Dear ***, Thank you for your time to contact us regarding the cancellation of your booking [redacted] We have reviewed your complaint and note that you have raised a chargeback with your payment providerThe price listed on the advert is quoted as ‘from USD’, as this is the lowest price without any date specification, this will be adjusted accordingly, once you add your travel dates and number of guestsThere may also be owner specific fees such as a cleaning and parking feeBefore your submit your booking request, you can review the total cost and any applicable fees, as well as the owner’s cancellation policy, before proceeding with your payment subsequently entering into the booking contractThe total rental cost and any further charges are clearly itemized on the payment pageOnce the booking is confirmed, any cancellations are subject to the owner’s cancellation policyThis is available for you to review, prior to confirming your booking and visible in your [redacted] rental inbox afterAs you have raised the claim with your payment provider, the funds remain frozen whilst the claim is being evaluatedPlease kindly note, that we are not the decision making body and we would therefore advise contact your payment provider for any further updates on your claim.Kind regards, [redacted] Rentals Customer Relations
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below[If you are rejecting the business's response please enter your rejection comments here.]Regards, [redacted] flipkey has no idea as to what happened I reserved a home on feb 16th through their web sight was accepted and with in I minute later sent me a cancelation noticeI then booked anther home to find out the first home was never canceled.so I then had to homes for the same time was forced to cancel cheaper of the two was still charged by flipkey for first home on my [redacted] please review your mails for feb how can you send me a cancelation and still feel y that it is my fault for canceling
Hello [redacted] ,Thank you for writing us via the Revdex.com.As you were previously advised in correspondence with our Validations team last week, all vacation rental listings on our service must be available to be listed for a minimum of two total weeks throughout the yearAs your property only has two total days of availability for the year, this does not meet our two week minimumWe apologize for any inconvenience and wish you the best of luck with other vacation rental platforms.Best regards, [redacted] Senior Customer Relations Executive
Dear ***, Thank you for your message and for taking the time to bring your concern to [redacted] Revdex.comWe encourage open and honest feedback and appreciate that you have raised these points to us so that we can review of current services and improve our customer experienceWe will be reaching out to you privately to get this resolved for you Best Regards [redacted] - [redacted] Customer Care
We appreciate your follow up regarding this reservation cancellationUnfortunately we were not able to locate any prior contact from you back in March addressing this situationWe did locate a chargeback that was created by you in August in an attempt to recoup the funds A senior agent has reached out to the homeowner to gather more information regarding this cancellationNo previous complaints have been raised for this account in the past, as we do track complaints against certain owner behaviorsWe do apologize that an unfortunate situation has occurred with this booking and can continue reviewing the case on your behalfA senior member of the team will be in touch to provide further clarification and review any support evidence for your claim
Dear [redacted] , Thank you for raising your concerns to the Revdex.com and we are sorry to learn about your experienceHaving reviewed your case with us, we understand that the cancellation of your booking and unresponsiveness of the advertiser must have been terribly disappointingPlease be assured that this is very rare and not the experience we want travellers to haveFollowing your first contact notifying us of this issue, our support team immediately started reaching out to the ownerAs an advertising platform, we do not manage properties ourselves and therefore have to give the owner the opportunity to remedy any concerns you may have, as this often just happen due to miscommunicationAs we have not had any feedback from the owner and it was your day of travel, your booking was cancelled and full refund processed within hours of your first contact to usPlease be assured that we do not take cancellations and unresponsiveness lightly and have therefore taken the decision to permanently suspend the advertiser from our platformOur next priority is then to assist you in finding a suitable alternative and our records show that you have requested to speak to our hotel bookings teamWhilst we fully appreciate, how disappointing the cancellation must have been we are unfortunately unable to cover the cost of your booked alternativeOur payment protection covers the funds payed through our platform in the event that you are unable to access the propertyAs discussed, your full refund has been processed and should reach your account shortly, should it not have alreadyWe once again apologised for your experience and hope that you have otherwise enjoyed the remainder of your trip to New Jersey Best wishes, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have not received anything from Flip Key directly I have it again I receive a text that says someone is interested in my property to logon and get back to them I login to both flip key and my email account and there is nothing from this person in either It makes me look bad and I am beyond frustrated Regards, [redacted] ***
I am reaching out regarding the unresolved complaint# [redacted] The consumer contacted Revdex.com with a complaint that we will billed his card for an advert subscription in February 2016, he claims he contacted us to cancel the renewal of his subscription prior to the date we charged himWe did explain in our response to Revdex.com we are reviewing our records and reaching out to the consumer this was on 18th February Please find below the email the following we issued the following day (19th February 2016) confirming deativation and a full refund as the consumer desired In this caseWe understand a action was required as the consumer did not accept our response, we did however follow up with the consumer internally and resolve his concernsWe did this by removing his account and refunding him his Subscription costAs a business, when a owner wants to change or cancel their account type with us, we offer various other account types in the event they want to remain on our platform Please let me know if you require anything else from us regarding this complaintMany thanks, [redacted] ***Senior Customer Relations [redacted]
Dear ***,Thank you for bringing this matter to our attention and we are sorry to learn about your dissatisfactionWe have reviewed your recent contact with us and can see that you have called our support team to cancel your booking on 18th January, due to changes in your travel plansThe agent you have spoken with you, confirmed that your cancellation can be processed but that this subject to the owner's cancellation policy which states the following: "If you cancel before paying the balance, or do not pay the balance buy Thu March 2017: the 1,USD booking deposit (which includes a USD booking fee) is not refunded, and the booking is cancelled automatically[...]"As you are aware, the home owner has agreed to waive their proportion of the rental cost (USD) and we can confirm that this amount has been processed on Friday Jan 2017, but please kindly note that it may take the usual 3-working days for the payment to be showing in your available funds againIn accordance to the cancellation policy, which can be reviewed at the time of booking prior of submitting your payment, the booking fee of USD remains non-refundableAs you cancelled your booking due to unforeseen circumstances, we would recommend you to contact your travel insuranceKind regards, [redacted] - The TripAdvisor Team
Even if a popup appears, the bottom line was that neither a confirmation email, and more importantly, a hour email saying the owner had accepted, was sent or received This is why I booked another location right after the hours had expired I was not aware of the "Manage your Booking" section until I spoke to someone on the phone, after this all took place The seller did not send any type of confirmation email until August 10th, and I responded that same day I had tried to book the location from August 21st thru August 23rd The seller had almost two weeks to make the property available and attempt to re-book the location She did not do this However, I do not blame the seller, I blame [redacted] /Flipkey because they should have sent the confirmation email(s), and did not Although I do think the seller should have made the location available again so that there would have been a chance this all could have been avoided It still comes down to the fact that [redacted] /Flipkey did not provide confirmation email(s) If they had, another location would not have been booked.? Regards, [redacted]
Dear ***,We are sorry to hear about your experience with your booking and the lack of communication from the advertiser. We have investigated your case with the reference [redacted] and can see that the relevant home owner has been in touch to confirm that your funds can be returned as they... are unfortunately not honoring the booking.Our finance team has confirmed that your full refund is currently being processed and we will confirm again once this has been disbursed. Please again accept our apologies for your experience and delays you have been experiencing in retrieving your refund.Best wishes,The FlipKey Team
Dear ***,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.We can confirm that your property is now showing correctly on our website and we are sorry for the delay in resolving the issueWe do make sure that everyone is aware of any changes in fees and we can see that you were in contact with our subscription in October to discuss re-activating your property and any fees that are applicable.We really appreciate your patience whilst we resolved this matter and please do let us know if there is anything else we can help with.Best Regards,FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] is using the wrong department to look up their use of robo calls The result will be they found nothing They are playing games to hide their robo calls It's not the rental Dept that's calling it's the excursions department Regards, [redacted] Tate
Dear [redacted] , Thank you for taking the time to contact usWe have investigated the case and unfortunately, we are unable to cover this complaint under our Payment Protection policy due to the fact that the material differences and/or defects noted and shown in the photos within the case are not covered within the policies terms and conditionsAfter gathering evidence from both parties, it has been determined that the owner will be retaining the full payment from this booking I understand this is a disappointing outcome and I truly appreciate your understanding and cooperation in this matterMany thanks, [redacted] Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] This is the same rhetoric I have heard from FlipKey in the past and sounds like a broken record FlipKey states that if you are not sure whether or not your reservation is active, you can click on the manage your booking tab Any reasonable person who tries to book a reservation and gets a reply that "ANOTHER TRAVELER HAS BOOKED FLORIDA HOME ( [redacted] ) FOR THESE DATES SO YOUR QUOTE HAS BEEN CANCELED" Also, at no time did I receive a reply email that my quote had been accepted I asked FlipKey to forward me an email stating that fact but they could not provide oneTheir reply does not state that you have already booked this property, like it should have said NO, it states that ANOTHER TRAVELER booked this Florida home meaning, NOT YOUHow would anyone know to "manage their booking" when they receive a response that they don't even have a booking it was CANCELLED! As icing on the cake, I now see in FlipKey's response that the homeowner told FlipKey that they did not return my money because prior to me trying to rent the home that they had "another" person who wanted the home before me My question is why didn't the home owner take their quote then, and by judging by the way I was treated, it appears as if FlipKey and the homeowner may have been "double dipping" (i.etaking my deposit and then renting the home out to another traveler) I sincerely hope the later is not the case because that would be Larceny by Conversion, a felony in Michigan As verification on my end, I have attached a screen shot of the email I received that "another traveler has booked Florida home ( [redacted] ) for these dates so your quote has been canceled" Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I personally do not recall the screen shots that they have shown as example on my screen, when I did the bookingIt is really unfair, if the cancellation request was made with in hours of booking and even then the processing fee is chargedThere should be a rule to make this applicable, if the cancellation hasn't been done with in several hours or the first few days of bookingUnwary customers are taken for a rideEvery place including store and shops and even airlines accept within a particular time period without penaltyI would like to know, is there any other place I could raise this concern alsoThanks and have a good day] Regards, [redacted]