Dear [redacted] Thank you for your response and we are sorry to learn that you remain dissatisfied with our responseHaving re-reviewed your account with our retention team, we are unfortunately not in a position to allow you to continue advertising with us on the annual subscriptionThe free listing is indeed a free advertising model as you are able to list your property on our website for an indefinite period free of chargeWe only charge an industry standard 3% commission fee per booking, which is common practise and completely transparent on our websiteHaving said the above, we have taken the decision to offer you a pro-rated refund of the unused time of your subscriptionIn order to bring this matter to a swift conclusion, we have sent you an email directly with the details of this offer and information required from you in order for us to proceed with thisPlease reply to the direct email, should you have any further questions Best wishes, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [They did not address the fact I tired to cancel within minutes which should have been fairly easy at the time, and they decided to ignore the cancel request yet sent me a cancellation notice in email without a refund.} Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is the the same exact email you sent last timeJust another run aroundYou are a scammer by not taking any responsibility Regards, [redacted] ***
We do apologize for any difficulty Ms [redacted] had contacting our support teamWe can be easily reached via our contact form at https://helpcenter.flipkey.com/contact_form Our support team has assisted in updating the location on her listing as was requested, however we do not see any further queries regarding the difficulty accessing her accountThere may be confusion since she has two accounts on our siteOne account is live and has account number [redacted] This account has several inquiries from guests and Ms [redacted] can log in to her account to reply to those inquiries or reply through the email notifications she receives via her [redacted] account Currently she has a 100% response rate for those messagesThe other account is [redacted] and is currently not liveMs [redacted] can reply to the latest email from our support team to re-open her case if she has further concerns regarding either account
We do sincerely apologize for the delay of funds to Ms [redacted] ’s accountThe issue she has experienced with the return of her damage deposit is a very unfortunate case of data loss on her booking detailsWe were not able to automatically refund the deposit after her check-out, as our typical policy allowsIn her situation, we had to investigate the status of the funds and escalate this to our engineering team for a resolutionAt this time, the technical error has been resolved and will not affect any other return of fundsWe have been in touch with Ms [redacted] regarding the next steps our Finance team will require to process a manual refund Again, we recognize this is a very unfortunate situation and are working diligently to return the funds to her as soon as possible
Once a payment is released, it can take 3-business days to show in their bank accountThe payment was released on April 29th, so the payment may still be processing to Ms [redacted] ’s account If the payment does fail again, we do notify the owner right away for any changesMs [redacted] can reference case number [redacted] if she has further issues receiving payment
We sincerely apologize for the delay of funds to Mr***’ account but can confirm the payment has been successfully sent as of July 23rd Typically, if a payment is sent unsuccessfully, it is only returned to FlipKey after 10-business daysUntil that time has passed, we are not aware the reasoning for the failed submission and we cannot attempt to send the payment againCauses of a failed payment can be due to incorrect bank information, invalid [redacted] accounts, etc Once we receive notice of that failure, we can further investigate For this payment our engineering team did need to be involved in the investigation, as it was not an error with the bank details on Mr***’ accountA resolution was found and we re-sent the payment immediatelyAgain, we sincerely apologize this has occurred and our engineers will continue to investigate to insure an error like this does not happen on future payments
FlipKey does not own or manage the properties that are listed on our site, so we do apologize for any confusion that Ms [redacted] experienced due to this owner's behaviorAt this time, her reservation has been fully refunded to her [redacted] account and she is able to search for alternate properties There are various reasons an owner may choose to remove themselves from our site, and they are not required to contact FlipKey to deactivate their listingsVery often an owner will continue honoring future bookings and manage their reservations from the accountTherefore, Ms [redacted] was not notified by FlipKey that the account was offline as we do hold account holders responsible for managing their reservationsThe owner was provided detailed instructions several times regarding the cancellation process and how to provide Ms [redacted] with her refundUnfortunately the owner remained unresponsive to those instructions and the booking was not cancelled immediatelyIf the booking had been cancelled, a refund would have been provided within the timeline our support agent providedHowever, that refund can only be processed once the owner cancels the booking through their accountWe provided the owner a specific time-frame to contact us, as we typically cannot cancel a booking within the owner’s account without their consentSince the owner remained unresponsive, we did determine action needed to be taken and we cancelled the reservation on Ms [redacted] ’s behalfA full refund was immediately processed and the funds are now visible in her accountWe do apologize that this owner caused such an inconvenience to Ms [redacted] and that her case was not resolved immediatelyMs [redacted] has been contacted directly regarding the refund and is aware of the cancellation
I filed a complaint on Friday March 11th with flipkeyFlipkey's reply to the Revdex.com was for me to contact flipkey to resolve the issue When I called the number ( and called the number several times.) 1877-flipkey,all you get are options there is no option to talk to a personhow can it be resolved when you first can not contact flipkey and then not talk to anyoneFlipkey does not understand that after they canceled my reservation of feb 16th I proceeded to another web site and booked another home it was not until I received my [redacted] bill that I found out that I had been charged for the flipkey housethere never should have been a reservation cancelation from them if the home owner pays them to do the bookingsFlipkey made it look like they had revoked my reservationCausing me to book another home else whereThe first thing I should have received was a email telling me amount received and amount do and when amount due very misleading to find out weeks later after receiving [redacted] statement
Dear [redacted] ,Thank you for contacting us via the Revdex.com and we are sorry to hear about the issues you have been experiencing.We understand that your complaint is regarding booking [redacted] which has been cancelled by yourselfWe are sorry to learn that you had to cancel your booking, however, in the event that you proceed with a cancellation, the home owner's cancellation policy is applied automatically.As this is under the home owner's discretion, we are unfortunately unable to override this and we will therefore have to advise you to reach out to the home owner directly to discuss a potential full or partial refund of your funds.Should you have any issues doing so, please do not hesitate to contact us via our contact form online so we can assist you further.Best wishes,The FlipKey Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Flipkey still not paid me for the amount they owned me.Just received for the 7th time an e-mail from them saying they made the deposit but the amount still not showing in my bank account Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have received the refund that was requestedUnfortunately because FlipKey could not expedite expedite my refund we were forced to CANCEL our vacationThis company should have steps in place to return money faster to their customers who are forced into situations such as oursI am not happy that FlipKey doesn't seemed concerned with helping out their customersI will not be satisfied until this situation cannot happen to anyone else Regards, [redacted]
Hello [redacted] , Thank you for submitting your concern, we are sorry to learn of the inconvenience attempting to book with usA member of the Customer Relations Team has sent you an email following receiving your complaintAfter investigating [redacted] , we have determined the advertiser should not have accepted your booking request and can see that you requested cancellationWe have spoken with the manager of the property and have requested that they respect traveller’s wishes when they are asking to cancel a requestA full refund of $USD was processed back to your payment method [redacted] refunds take no longer than hours and card refunds usually take 3-working daysShould we be able to assist you in finding a suitable alternative please respond to our email or call us on [redacted] Best wishes, [redacted] Rentals
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Again you are choosing to do nothing to rectify this You state in your response you see your reps reached out to help me which is not remotely true Your reps tried to offer assistance AFTER I had emailed then waited 6+ hours AND then decided to contact your company by phone During which time I had to book my own place due to your business practices Only did I receive an email offering alternatives AFTER I had called to complain So you have NOT done the right thing in reimbursing as I have stated in all complaints, phone calls, and emails I have no misconceptions to expect anything else from my past dealings The only thing I ask is please know exactly what the time frame and what truly went on rather than looking and assuming you the truth] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This form response is not replying to the stated issues I have contacted Flipkey/ [redacted] through phone, email, the dashboard and via [redacted] Your responses have never addressed the issues raised and I have never been provided the documentation requested You did not address my proposed resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below A typical generic answer that has nothing to do with the real problem.The real problem was and still is that once your phone number had to be changed for whatever reason you have no longer access to the account because the access code is sent to a number that no longer exists.All this has been explained clearly and several times before in several of my complaints that remained unanswered..For more than a week I received automated answers that couldn't possibly resolve the case.For the moment I still have no direct access as their system keeps telling it doesn't recognize the device I always use to visit their site.Nothing has been done nor any of my complaints in that regard answered[If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Dear [redacted] ,Thank you for your response and for the further evidence.We are currently reviewing our records further and we will be in contact via email very shortlyWe are very sorry for any inconvenience or confusion caused and we really appreciate your co-operation on this matter.Best Regards,FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [There were two calls on the same day, I suggest you listen to bothYes the number is "displayed" but it was not a working number for daysI've explained repeatedly now the issue with your calendar syncing systemThe guest and I decided to cancel because of the day inability to reach you at that number or form emailWe were happy to accommodate the guest but your system was allowing for a check in prior to the former guest checking out- even though it was clearly blocked and was allowing for a 24?hour overlapThat is the actual issueThis is response is dishonest and takes no responsibility for poor customer service, communication & non working number for nearly a week.All one has to do is scroll through these complaints to see the same scenario repeated and documented outside of my word alone.Yes your CS person did say "this call is going nowhere" and hung up on meI will gladly provide you the call log with all of the attemptsI'm disappointed with your lack of professionalism as well as your inability to respond to basic technology issuesBlaming the client for poor infrastructure is a poor choice for continued business growth.] Regards, [redacted]
Dear ***, Thank you for bringing this matter to our attention.Please be assured, that your case has been escalated to our customer relations team, who have responded to your complaint yesterdayShould you have any further questions, please do not hesitate to reply to yesterday's emailBest wishes, [redacted] Rentals support
Dear ***,We forward to you the reply that has been sent on the 20th of March, at pm GMT, to the email address you provided at the moment of the booking:“Thank you for taking the time to write to us via the Revdex.comI want to begin by saying how sorry I am to see your booking was cancelled by the advertiserI do see the homeowner informed you via a direct message that she was no longer able to honor your bookingWe take cancellations very seriously and are continuously reviewing and improving our related processes to prevent cancellations as best as we canIf we are reaching a point where there is nothing further we can do to prevent the cancellation, our dedicated team of agents immediately reach out to you and do their best to assist in these circumstances and to help you find a new alternativeThe team also evaluates the owner’s accounts, which will be closely monitored thereafterThis way we can lodge complaints directly against the advertiser’s account, which may result in account suspension moving forwardIn this case, the complaint has been logged which will have a negative impact on his listingThe account will be also be monitored manually and will be terminated should any further issues occur.We can see that members of our team have tried to help you regarding finding you a suitable alternative, but we understand that these did not meet your requirements and that this therefore regrettably did not substantiate.Our payment protection policy and terms of conditions cover the booking payment made through our platform but we are unfortunately unable to accept any liability for indirect costs you have incurred as a result of the cancellation and rely on travelers to ensure sufficient travel insurance cover is purchased.As an advertising platform, we don’t manage bookings ourselves and your booking contract, therefore, lies with the individual homeowners themselves.We regret the advertiser was unable to honor your booking as originally agreed, and we do hope we are able to assist you in the futureIf we can be of any further assistance in any way, please let us know.Regards, [redacted] Rentals Support”We thank you once again for sharing your thoughts about your experience.Regards, [redacted] Rentals Support
Dear [redacted] Thank you for your response and we are sorry to learn that you remain dissatisfied with our responseHaving re-reviewed your account with our retention team, we are unfortunately not in a position to allow you to continue advertising with us on the annual subscriptionThe free listing is indeed a free advertising model as you are able to list your property on our website for an indefinite period free of chargeWe only charge an industry standard 3% commission fee per booking, which is common practise and completely transparent on our websiteHaving said the above, we have taken the decision to offer you a pro-rated refund of the unused time of your subscriptionIn order to bring this matter to a swift conclusion, we have sent you an email directly with the details of this offer and information required from you in order for us to proceed with thisPlease reply to the direct email, should you have any further questions Best wishes, [redacted] Senior Customer Relations Executive
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [They did not address the fact I tired to cancel within minutes which should have been fairly easy at the time, and they decided to ignore the cancel request yet sent me a cancellation notice in email without a refund.} Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is the the same exact email you sent last timeJust another run aroundYou are a scammer by not taking any responsibility Regards, [redacted] ***
We do apologize for any difficulty Ms [redacted] had contacting our support teamWe can be easily reached via our contact form at https://helpcenter.flipkey.com/contact_form Our support team has assisted in updating the location on her listing as was requested, however we do not see any further queries regarding the difficulty accessing her accountThere may be confusion since she has two accounts on our siteOne account is live and has account number [redacted] This account has several inquiries from guests and Ms [redacted] can log in to her account to reply to those inquiries or reply through the email notifications she receives via her [redacted] account Currently she has a 100% response rate for those messagesThe other account is [redacted] and is currently not liveMs [redacted] can reply to the latest email from our support team to re-open her case if she has further concerns regarding either account
We do sincerely apologize for the delay of funds to Ms [redacted] ’s accountThe issue she has experienced with the return of her damage deposit is a very unfortunate case of data loss on her booking detailsWe were not able to automatically refund the deposit after her check-out, as our typical policy allowsIn her situation, we had to investigate the status of the funds and escalate this to our engineering team for a resolutionAt this time, the technical error has been resolved and will not affect any other return of fundsWe have been in touch with Ms [redacted] regarding the next steps our Finance team will require to process a manual refund Again, we recognize this is a very unfortunate situation and are working diligently to return the funds to her as soon as possible
Once a payment is released, it can take 3-business days to show in their bank accountThe payment was released on April 29th, so the payment may still be processing to Ms [redacted] ’s account If the payment does fail again, we do notify the owner right away for any changesMs [redacted] can reference case number [redacted] if she has further issues receiving payment
We sincerely apologize for the delay of funds to Mr***’ account but can confirm the payment has been successfully sent as of July 23rd Typically, if a payment is sent unsuccessfully, it is only returned to FlipKey after 10-business daysUntil that time has passed, we are not aware the reasoning for the failed submission and we cannot attempt to send the payment againCauses of a failed payment can be due to incorrect bank information, invalid [redacted] accounts, etc Once we receive notice of that failure, we can further investigate For this payment our engineering team did need to be involved in the investigation, as it was not an error with the bank details on Mr***’ accountA resolution was found and we re-sent the payment immediatelyAgain, we sincerely apologize this has occurred and our engineers will continue to investigate to insure an error like this does not happen on future payments
FlipKey does not own or manage the properties that are listed on our site, so we do apologize for any confusion that Ms [redacted] experienced due to this owner's behaviorAt this time, her reservation has been fully refunded to her [redacted] account and she is able to search for alternate properties There are various reasons an owner may choose to remove themselves from our site, and they are not required to contact FlipKey to deactivate their listingsVery often an owner will continue honoring future bookings and manage their reservations from the accountTherefore, Ms [redacted] was not notified by FlipKey that the account was offline as we do hold account holders responsible for managing their reservationsThe owner was provided detailed instructions several times regarding the cancellation process and how to provide Ms [redacted] with her refundUnfortunately the owner remained unresponsive to those instructions and the booking was not cancelled immediatelyIf the booking had been cancelled, a refund would have been provided within the timeline our support agent providedHowever, that refund can only be processed once the owner cancels the booking through their accountWe provided the owner a specific time-frame to contact us, as we typically cannot cancel a booking within the owner’s account without their consentSince the owner remained unresponsive, we did determine action needed to be taken and we cancelled the reservation on Ms [redacted] ’s behalfA full refund was immediately processed and the funds are now visible in her accountWe do apologize that this owner caused such an inconvenience to Ms [redacted] and that her case was not resolved immediatelyMs [redacted] has been contacted directly regarding the refund and is aware of the cancellation
I filed a complaint on Friday March 11th with flipkeyFlipkey's reply to the Revdex.com was for me to contact flipkey to resolve the issue When I called the number ( and called the number several times.) 1877-flipkey,all you get are options there is no option to talk to a personhow can it be resolved when you first can not contact flipkey and then not talk to anyoneFlipkey does not understand that after they canceled my reservation of feb 16th I proceeded to another web site and booked another home it was not until I received my [redacted] bill that I found out that I had been charged for the flipkey housethere never should have been a reservation cancelation from them if the home owner pays them to do the bookingsFlipkey made it look like they had revoked my reservationCausing me to book another home else whereThe first thing I should have received was a email telling me amount received and amount do and when amount due very misleading to find out weeks later after receiving [redacted] statement
Dear [redacted] ,Thank you for contacting us via the Revdex.com and we are sorry to hear about the issues you have been experiencing.We understand that your complaint is regarding booking [redacted] which has been cancelled by yourselfWe are sorry to learn that you had to cancel your booking, however, in the event that you proceed with a cancellation, the home owner's cancellation policy is applied automatically.As this is under the home owner's discretion, we are unfortunately unable to override this and we will therefore have to advise you to reach out to the home owner directly to discuss a potential full or partial refund of your funds.Should you have any issues doing so, please do not hesitate to contact us via our contact form online so we can assist you further.Best wishes,The FlipKey Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Flipkey still not paid me for the amount they owned me.Just received for the 7th time an e-mail from them saying they made the deposit but the amount still not showing in my bank account Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I have received the refund that was requestedUnfortunately because FlipKey could not expedite expedite my refund we were forced to CANCEL our vacationThis company should have steps in place to return money faster to their customers who are forced into situations such as oursI am not happy that FlipKey doesn't seemed concerned with helping out their customersI will not be satisfied until this situation cannot happen to anyone else Regards, [redacted]
Hello [redacted] , Thank you for submitting your concern, we are sorry to learn of the inconvenience attempting to book with usA member of the Customer Relations Team has sent you an email following receiving your complaintAfter investigating [redacted] , we have determined the advertiser should not have accepted your booking request and can see that you requested cancellationWe have spoken with the manager of the property and have requested that they respect traveller’s wishes when they are asking to cancel a requestA full refund of $USD was processed back to your payment method [redacted] refunds take no longer than hours and card refunds usually take 3-working daysShould we be able to assist you in finding a suitable alternative please respond to our email or call us on [redacted] Best wishes, [redacted] Rentals
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [Again you are choosing to do nothing to rectify this You state in your response you see your reps reached out to help me which is not remotely true Your reps tried to offer assistance AFTER I had emailed then waited 6+ hours AND then decided to contact your company by phone During which time I had to book my own place due to your business practices Only did I receive an email offering alternatives AFTER I had called to complain So you have NOT done the right thing in reimbursing as I have stated in all complaints, phone calls, and emails I have no misconceptions to expect anything else from my past dealings The only thing I ask is please know exactly what the time frame and what truly went on rather than looking and assuming you the truth] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This form response is not replying to the stated issues I have contacted Flipkey/ [redacted] through phone, email, the dashboard and via [redacted] Your responses have never addressed the issues raised and I have never been provided the documentation requested You did not address my proposed resolution.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below A typical generic answer that has nothing to do with the real problem.The real problem was and still is that once your phone number had to be changed for whatever reason you have no longer access to the account because the access code is sent to a number that no longer exists.All this has been explained clearly and several times before in several of my complaints that remained unanswered..For more than a week I received automated answers that couldn't possibly resolve the case.For the moment I still have no direct access as their system keeps telling it doesn't recognize the device I always use to visit their site.Nothing has been done nor any of my complaints in that regard answered[If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]
Dear [redacted] ,Thank you for your response and for the further evidence.We are currently reviewing our records further and we will be in contact via email very shortlyWe are very sorry for any inconvenience or confusion caused and we really appreciate your co-operation on this matter.Best Regards,FlipKey Customer Care
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [There were two calls on the same day, I suggest you listen to bothYes the number is "displayed" but it was not a working number for daysI've explained repeatedly now the issue with your calendar syncing systemThe guest and I decided to cancel because of the day inability to reach you at that number or form emailWe were happy to accommodate the guest but your system was allowing for a check in prior to the former guest checking out- even though it was clearly blocked and was allowing for a 24?hour overlapThat is the actual issueThis is response is dishonest and takes no responsibility for poor customer service, communication & non working number for nearly a week.All one has to do is scroll through these complaints to see the same scenario repeated and documented outside of my word alone.Yes your CS person did say "this call is going nowhere" and hung up on meI will gladly provide you the call log with all of the attemptsI'm disappointed with your lack of professionalism as well as your inability to respond to basic technology issuesBlaming the client for poor infrastructure is a poor choice for continued business growth.] Regards, [redacted]
Dear ***, Thank you for bringing this matter to our attention.Please be assured, that your case has been escalated to our customer relations team, who have responded to your complaint yesterdayShould you have any further questions, please do not hesitate to reply to yesterday's emailBest wishes, [redacted] Rentals support
Dear ***,We forward to you the reply that has been sent on the 20th of March, at pm GMT, to the email address you provided at the moment of the booking:“Thank you for taking the time to write to us via the Revdex.comI want to begin by saying how sorry I am to see your booking was cancelled by the advertiserI do see the homeowner informed you via a direct message that she was no longer able to honor your bookingWe take cancellations very seriously and are continuously reviewing and improving our related processes to prevent cancellations as best as we canIf we are reaching a point where there is nothing further we can do to prevent the cancellation, our dedicated team of agents immediately reach out to you and do their best to assist in these circumstances and to help you find a new alternativeThe team also evaluates the owner’s accounts, which will be closely monitored thereafterThis way we can lodge complaints directly against the advertiser’s account, which may result in account suspension moving forwardIn this case, the complaint has been logged which will have a negative impact on his listingThe account will be also be monitored manually and will be terminated should any further issues occur.We can see that members of our team have tried to help you regarding finding you a suitable alternative, but we understand that these did not meet your requirements and that this therefore regrettably did not substantiate.Our payment protection policy and terms of conditions cover the booking payment made through our platform but we are unfortunately unable to accept any liability for indirect costs you have incurred as a result of the cancellation and rely on travelers to ensure sufficient travel insurance cover is purchased.As an advertising platform, we don’t manage bookings ourselves and your booking contract, therefore, lies with the individual homeowners themselves.We regret the advertiser was unable to honor your booking as originally agreed, and we do hope we are able to assist you in the futureIf we can be of any further assistance in any way, please let us know.Regards, [redacted] Rentals Support”We thank you once again for sharing your thoughts about your experience.Regards, [redacted] Rentals Support