Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I am disputing this because I received a pop up message on my [redacted] stating that the dates I requested were already booked, which is why I am disputing this claim in the first place If I had not received that message, I would have been happy to keep this booking and wouldn't have booked a different condo at a higher price I have emailed this numerous times and nobody at [redacted] seems to understand that! [redacted] should read their online reviews, THEY ARE HORRIBLE AND I WISH I WOULD HAVE SEEN THEM BEFORE USING THEM TO TRY TO BOOK A CONDO WON'T EVER USE THEM AGAIN Regards, [redacted] ***
Dear [redacted] , Thank you for contacting us via the Revdex.com and we are sorry to hear about your dissatisfaction.We can see that you have one confirmed booking (reference [redacted] ) but have also inquired to other propertiesTo this the individual home owners have sent you quotes which have now since expired (the expire time depends on the settings the owners have in their account).In order to no longer receive any further communication from us, please kindly use the 'unsubscribe' button on the bottom of the emailThis will automatically remove you from our mailing lists and you should no longer receive any further promotional emails.Best wishes,The FlipKey Team [redacted]
Dear ***,Thank you for raising your concerns about your reservation to us through the Revdex.comWe are truly sorry to hear of your dissatisfaction.One of our support representatives has sent you an email to address your concerns.We thank you for sharing your thoughts Regards, [redacted] Rentals Support
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thank you for your responseSince the stay was partially completed, this case is not valid under our Peace of Mind Guarantee terms and conditionsTherefore we were not able to withhold the funds and automatically return them to the guestSince the owner and the guest discussed an alternate arrangement for the stay outside of FlipKey, that agreement is between those partiesThe guest will have to maintain contact with the owner to receive further compensationWe are happy to assist in reaching out to the owner on the guest’s behalf
Hi ***, Thank you for contacting us via the Revdex.comWe are sorry to hear that you had to cancel a booking due to an overlap with another booking We apologize for any frustration you had during this process, as our global agents are trained and have the capabilities to assist owners with their queries We confirm that you have received assistance from several agents with regards to this booking cancellation In the event of an owner cancellation, a cancellation fee is assessed per cancelled booking Information regarding owner cancellation and the fee are detailed in our Terms and Conditions, which you agreed to previously and you can find these terms within your owner account pageThis is located under clause 4.6, which grants us the ability to issue this penalty In the event that You cancel a Booking for any reason, We may impose a fee (the “Cancellation Fee”), which We will either charge to You directly or withhold from Your future disbursements, at Our sole discretionThis is because cancellations can have serious implications on a Traveler’s trip, and cause Us to incur costsYou will be notified of the situations in which a Cancellation Fee applies before You decide to cancelYou accept that the Cancellation Fee represents a genuine pre-estimate of Our loss that is necessarily incurred in dealing with Travelers’ complaints resulting from Your cancellation, and the sourcing and securing of appropriate alternative accommodation on their behalfFor the avoidance of doubt, once You accept a Booking, You are under an obligation to fulfill itIf You breach this obligation and cancel a Booking, then We may impose the Cancellation Fee We apologize if this comes to you as a surprise since you agreed to our Terms and Conditions on April The amount of the cancellation fee is a genuine calculation of the loss that is incurred in handling the guest’s complaints resulting from your cancellation, which includes the cost of the rehoming process for the guest The cancellation fee is collected either as a payment completed by the owner by cancelling the booking from your account or as a credit that is applied to your account, which is deducted from future disbursements until the credit is paid off While we understand that you feel that guest has not endured any loss, the guest’s expectations and experience with their reservation was negatively impacted because the dates were unavailable to her This may have also affected any travel arrangements they have made because of the owner cancellation, which may likely incur additional costs and expenses to the traveler As mentioned previously, the funds from the cancellation fee are used to offset the additional cost of a new booking the traveler must now make We confirm that you made attempts to resolve this booking shortly after it was confirmed by adjusting the dates on the reservation via a booking amendment, however we see that the guest declined the changes because you were unable to honor the original dates of the booking she requested for When an owner accepts or confirms a booking, we expect owners to check their calendars and availability before sending a quote We offer calendar syncing tools that can help you manage multiple calendars on different platforms and we’d be happy to assist you in setting that up to your TripAdvisor Rentals calendar After further review of the case, we understand you are unhappy with the cancellation fee and we would like to resolve this amicably We understand that this is your first cancellation you’ve had through our site and that you contacted us within a just a few hours of the booking being confirmed As such, we would like to offer a waiver of the cancellation fee as a one-time courtesy as a way to appreciate your help to re-homing and working with us We will not offer any further waivers, as this represents a one-time exception to our policyThe fee will be removed from your account within a couple business daysThank you again for taking the time to reach out to us, and we look forward to bringing you many happy bookingsBest regards, [redacted] Senior Customer Relations Executive
Dear [redacted] ,We are sorry to hear about your experience and can only imagine your disappointment if the booked property did not meet your expectations.We have investigated this matter and found the case in which we have been in contact with yourself regards to this complaint (case reference [redacted] )The advert is correctly stating that the property has bedrooms, which is a settings the owner has not amended since listing with us (as this is actually a feature they are unable to amend themselves)When we reached out to the home owner directly in order to address your complaint, they have also highlighted that your booking [redacted] was also for people only and there was no further communication to state that there was a party of people travelling.However, we are of course more then happy to appeal to the home owner for a potential partial refund of your funds, however, for this we would require further evidence of advert showing incorrectly at the time of your bookingWe will reach out to you again directly in order to discuss this matter further.Best wishes,The FlipKey Team
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I am disputing this because I received a pop up message on my [redacted] stating that the dates I requested were already booked, which is why I am disputing this claim in the first place If I had not received that message, I would have been happy to keep this booking and wouldn't have booked a different condo at a higher price I have emailed this numerous times and nobody at [redacted] seems to understand that! [redacted] should read their online reviews, THEY ARE HORRIBLE AND I WISH I WOULD HAVE SEEN THEM BEFORE USING THEM TO TRY TO BOOK A CONDO WON'T EVER USE THEM AGAIN Regards, [redacted] ***
Dear [redacted] , Thank you for contacting us via the Revdex.com and we are sorry to hear about your dissatisfaction.We can see that you have one confirmed booking (reference [redacted] ) but have also inquired to other propertiesTo this the individual home owners have sent you quotes which have now since expired (the expire time depends on the settings the owners have in their account).In order to no longer receive any further communication from us, please kindly use the 'unsubscribe' button on the bottom of the emailThis will automatically remove you from our mailing lists and you should no longer receive any further promotional emails.Best wishes,The FlipKey Team [redacted]
Dear ***,Thank you for raising your concerns about your reservation to us through the Revdex.comWe are truly sorry to hear of your dissatisfaction.One of our support representatives has sent you an email to address your concerns.We thank you for sharing your thoughts Regards, [redacted] Rentals Support
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Thank you for your responseSince the stay was partially completed, this case is not valid under our Peace of Mind Guarantee terms and conditionsTherefore we were not able to withhold the funds and automatically return them to the guestSince the owner and the guest discussed an alternate arrangement for the stay outside of FlipKey, that agreement is between those partiesThe guest will have to maintain contact with the owner to receive further compensationWe are happy to assist in reaching out to the owner on the guest’s behalf
Hi ***, Thank you for contacting us via the Revdex.comWe are sorry to hear that you had to cancel a booking due to an overlap with another booking We apologize for any frustration you had during this process, as our global agents are trained and have the capabilities to assist owners with their queries We confirm that you have received assistance from several agents with regards to this booking cancellation In the event of an owner cancellation, a cancellation fee is assessed per cancelled booking Information regarding owner cancellation and the fee are detailed in our Terms and Conditions, which you agreed to previously and you can find these terms within your owner account pageThis is located under clause 4.6, which grants us the ability to issue this penalty In the event that You cancel a Booking for any reason, We may impose a fee (the “Cancellation Fee”), which We will either charge to You directly or withhold from Your future disbursements, at Our sole discretionThis is because cancellations can have serious implications on a Traveler’s trip, and cause Us to incur costsYou will be notified of the situations in which a Cancellation Fee applies before You decide to cancelYou accept that the Cancellation Fee represents a genuine pre-estimate of Our loss that is necessarily incurred in dealing with Travelers’ complaints resulting from Your cancellation, and the sourcing and securing of appropriate alternative accommodation on their behalfFor the avoidance of doubt, once You accept a Booking, You are under an obligation to fulfill itIf You breach this obligation and cancel a Booking, then We may impose the Cancellation Fee We apologize if this comes to you as a surprise since you agreed to our Terms and Conditions on April The amount of the cancellation fee is a genuine calculation of the loss that is incurred in handling the guest’s complaints resulting from your cancellation, which includes the cost of the rehoming process for the guest The cancellation fee is collected either as a payment completed by the owner by cancelling the booking from your account or as a credit that is applied to your account, which is deducted from future disbursements until the credit is paid off While we understand that you feel that guest has not endured any loss, the guest’s expectations and experience with their reservation was negatively impacted because the dates were unavailable to her This may have also affected any travel arrangements they have made because of the owner cancellation, which may likely incur additional costs and expenses to the traveler As mentioned previously, the funds from the cancellation fee are used to offset the additional cost of a new booking the traveler must now make We confirm that you made attempts to resolve this booking shortly after it was confirmed by adjusting the dates on the reservation via a booking amendment, however we see that the guest declined the changes because you were unable to honor the original dates of the booking she requested for When an owner accepts or confirms a booking, we expect owners to check their calendars and availability before sending a quote We offer calendar syncing tools that can help you manage multiple calendars on different platforms and we’d be happy to assist you in setting that up to your TripAdvisor Rentals calendar After further review of the case, we understand you are unhappy with the cancellation fee and we would like to resolve this amicably We understand that this is your first cancellation you’ve had through our site and that you contacted us within a just a few hours of the booking being confirmed As such, we would like to offer a waiver of the cancellation fee as a one-time courtesy as a way to appreciate your help to re-homing and working with us We will not offer any further waivers, as this represents a one-time exception to our policyThe fee will be removed from your account within a couple business daysThank you again for taking the time to reach out to us, and we look forward to bringing you many happy bookingsBest regards, [redacted] Senior Customer Relations Executive
Dear [redacted] ,We are sorry to hear about your experience and can only imagine your disappointment if the booked property did not meet your expectations.We have investigated this matter and found the case in which we have been in contact with yourself regards to this complaint (case reference [redacted] )The advert is correctly stating that the property has bedrooms, which is a settings the owner has not amended since listing with us (as this is actually a feature they are unable to amend themselves)When we reached out to the home owner directly in order to address your complaint, they have also highlighted that your booking [redacted] was also for people only and there was no further communication to state that there was a party of people travelling.However, we are of course more then happy to appeal to the home owner for a potential partial refund of your funds, however, for this we would require further evidence of advert showing incorrectly at the time of your bookingWe will reach out to you again directly in order to discuss this matter further.Best wishes,The FlipKey Team