Flok.com

LoyalBlocks has no late fees, no cancellation fees and needs no notice regarding the termination of an accountAll we ask is that if you wish to cancel your account with us, you do so prior to the renewal dateEven if you call the day after a payment was posted to cancel, the payment has already posted and we do not issue refunds as it is standard protocolOur service packages are already prorated between 30-50% because they are paid upfrontLoyalBlocks is a subscription based business and like all other similar businesses, you are automatically renewed over the course of whatever term you choose (1,3,or months)

Hi [redacted] , Chris R [redacted] here, thank you for taking the time to share your feedback and enjoyed our discussion earlierYou signed up (the plan you selected) for an annual subscription paid upfront on - for which we gave you a 4X reduction in the total cost of the serviceSo your annual has already been prorated, by 4X (which you can confirm on our pricing page)On top of this 4X reduction in price we also offer a day money back gaurantee period just in case you feel this is the wrong fit, we offer a full refund - no questions asked :-)Since your cancelation request came over months after you got started, we don't offer full refunds - this breaks the only term in your agreement (you're paying upfront for the year)We do offer month-to-month plans but you didn't select this one - and for all plans you can cancel with anyone for any reason at anytime with no notice and no cancelation feesThe only rule is we don't issue refunds retroactively outside of that days I mentioned over the phonePer your suggestion about a prorated refund, please note your plan is already prorated (by 4X) so we don't prorate it again in the event you want to cancelTo compensate for your 'lost time' while your business was closed, my offer for an extra months on the house still stands

Hey there, thank you for your feedbackIt is true that we do not issue refundsAll of our plans are auto-renewing and most are paid upfront because they are heavily discounted (we don't issue pro-rated refunds because of this)We have no cancellation fees, no late charges--the only rule that we stand by is that you must cancel prior to your renewal in order to not be chargedBecause you paid for a year's subscription, we'd be more than happy to work with you to help your business use flok, you can let us know by emailing [redacted] Thanks

Thank you for taking the time to share your feedbackThe $annual contract you selected (along with all other contracts) renew automatically, we have never had a fixed term planYou're also not purchasing our device, this is clearly explained on our terms and conditions - at no point did we communicate that device was yours to keepWith any signed contract, you're agreeing to the terms and conditions of that contractFurthermore, as [redacted] clearly explained - while [redacted] no longer works here, all of her emails are automatically forwarded to managementYou admitted over the phone you sent emails to [redacted] to cancel, but then later deleted those same sent emails? Unfortunate but curious, why delete your sent emails? Even though you clearly never canceled your account and threw away the device we provided you - as a gesture of good faith we granted you a 50% refund and completely waived the replacement for the device you purposely discardedWe view the response to your situation fair and reasonable considering the facts: your never emailed us to cancel (kindly forward any email stating such and we'll gladly refund the remaining 50%) and you through away the beacon ($replacement fee)

Hey ***,Thanks for your feedbackUpon looking over your account, I see that you signed up for our day free trial--on the 7th day, you were charged as the trial had endedWe have no cancellation fees or late fees--all that we require is that if you do not want to move forward, you request to cancel prior to the date of payment postingAll of our plans are paid upfront (after a trial ends) because they are heavily discounted, which is also why we do not issue refundsWe would be more than happy to help you get going with the loyalty program as it has proven to be extremely successful with Lularoe representatives especiallyPlease feel free to email us at [redacted] if you would like to make the best use out of what you paid forThanks

Revdex.com: At this time, my complaint, ID [redacted] regarding LoyalBlocks has been resolved without the assistance of the Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company still refuses to issue a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi [redacted] If you threw away the marketing box we sent you--then you threw away the beaconI don't see how this is a relevant argumentWe have a record of the beacon sent along with the programming information that was directly programmed to your specific businessYou threw it away, we waived that replacement fee anyways.Once again, we do not charge based upon usageYour business goes live on our appThe flok platform hosts your business's appIf you have a gym membership, you get charged each month--whether you go zero times or timesYou are charged for access, not usageI have no further resolution for youOur charges and fees policies are all stated in our terms and conditions found on our websiteWe waived the $beacon feeWe cannot issue you a subscription refundIf you wish to dispute those charges, you can have your bank contact us directlySorry for any confusion or inconvenience but this is our policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The organization is still attempting to bill me for a service I do not use and for a transaction that I have not approved.As indicated in my initial complaint, I cancelled this service years ago by calling the LoyalBlocks call centerI unfortunately did not document this activityI have attached my [redacted] statement from March [redacted] (yes, I said because I dealt will the same fraudulent charge of $last year in February 2015)On the statement, you will see on Page that $was charged on January [redacted] and you will see on Page the charge was removed after I disputed this with [redacted] ***.Today, I received a letter from [redacted] today about this issueI also plan to contact them and ask for the communication I sent to them in ***February [redacted] stating I cancelled this service and did not approve the charges in ***February 2015***.I will never approve of these chargesI will also be filing a police report for this fraudulent activity once I have gathered all the paperwork from [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

It is a digital punchcard for tracking purchases and offering discountsI like the concept and have referred a lot of others to them if they were a coffee shop etcThey were not a great fit for Indulgence but I wasn't upset, I tried for a year and wasn't interested in renewingIt was the woman on the phone with me today that made me so upsetShe was AWFULThe account was going to auto renew but they didn't have updated payment infoI told her that I was glad it didn't because it wasn't a good fitShe then proceeded to tell me that it already had renewed and they were taking money from my account.( plus) I asked her to please cancel, very nicelyShe was so mean and nastyTold me I should have been paying attention and that she can't not charge me because I should have been on my game and called weeks agoI asked her about notification, paper or email, "nope, we don't notify youIt's your job to be paying attention"I asked her, Kristen, to please let me speak with her boss, in which she replied "its KristA and I can't connect you with the CFO." I then kind of started losing my [redacted] and asked her if she truly hated her jobShe said, no this is just how we do things with this company and in NYI told her, let my account go to collection and that I have never ever spoken to a customer in half of the rude manner that she spoke to me"oh well, sorry about that"I was do yoga breathing, while shaking, and quietly got off the callMy blood is still boilingI hate to spread negative energy, but this was too much

Revdex.com:At this time, I have not been contacted by LoyalBlocks regarding complaint ID [redacted] .Sincerely, [redacted]

Thank you for taking the time to submit your feedbackWe offered a day free trial on our application for our Basic plan, which rolls into $22/month after the day trial elapsesOn the sign up page when we collect your credit card (indicating this is a paid service) it also states that you'll be billed days from now, once that free trial is overShould you wish to cancel at anytime for any reason during those days, you won't be billed anything at allAfter the trial is over, you're billed the initial $but again, can cancel at anytime with no notice and with no cancellation feesOur monthly plan is a commitment free, month-to-month plan - on top of the day free trial we offer-- [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have noticed on the web a lot of similar complaints about your business practicesI think there is a bigger issue and a community of slighted customers who would be willing to take the next steps with meI will be contacting you soon through a very different medium In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hey [redacted] , These are our T & C that you agreed to prior to signing up: [redacted] Please note: THE AUTOMATIC RENEWAL OPTION AUTOMATICALLY RENEWS THE APPLICABLE SERVICE FOR A RENEWAL PERIOD EQUAL IN TIME TO THE ORIGINAL SERVICE PERIODFOR EXAMPLE, IF YOUR ORIGINAL SERVICE PERIOD IS FOR ONE YEAR, YOUR RENEWAL PERIOD WILL BE FOR ONE YEARWHILE THE DETAILS OF THE AUTOMATIC RENEWAL OPTION VARY FROM SERVICE TO SERVICE, THE SERVICES THAT OFFER AN AUTOMATIC RENEWAL OPTION TREAT IT AS THE DEFAULT SETTINGTHEREFORE, UNLESS YOU CANCEL YOUR SUBSCRIPTION flok WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE WHEN IT COMES UP FOR RENEWAL, AND WILL TAKE PAYMENT FROM THE PAYMENT METHOD YOU HAVE ON FILE WITH flok THEN CURRENT RATES, WHICH YOU ACKNOWLEDGE AND AGREE MAY BE HIGHER OR LOWER THAN THE RATES FOR THE ORIGINAL SERVICE PERIODYOU MAY CANCEL YOUR SUBSCRIPTION FROM SUCH SERVICES PRIOR TO THE AUTOMATIC RENEWAL AT ANY TIMEIN SUCH EVENT THE SERVICES SHALL BE DISCONTINUED UPON THE EXPIRATION OF THE RESPECTIVE PERIOD YOU HAVE PAID FOR AND YOU SHALL NOT HAVE ANY CLAIMS TOWARDS flok IN RELATION TO THE DISCONTINUATION OF THE SERVICES

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have not issued a refund or responded to my complaint about charging me for products not used and how quick I was to try and contact them. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I've requested a refund for the automatic billing for one full year of future service, not yet used, and Flok refuses to refund the fee that they have pulled out from my card, that I did not authorizeThey also did not notify me of the billing amount that was to be debited from my account, so I had no knowledge the fee would be taken nor knowledge I still had an active account with FlokThe customer service rep was condescending, not helpful, and would not answer my direct questions, including would not transfer me to his supervisor, claiming he didn't have a supervisorConsidering the charge was for a future service not yet used, there would be no reason why they cannot refund the fee, especially considering the circumstances that I didn't authorize the feeMy stance is that I did cancel my service months to a year ago, and they can look at the dashboard of my account and see that there has been no activity for a year, of which I already paid for last yearanother year of service that I also didn't useTERRIBLE COMPANY, terrible customer service, very dishonest, and non-caringI did not say I threw away the beaconI said I threw away the box that had flyers in itEven so, of course I would rather pay for a $beacon than a $serviceThey claim they gave me the choice and I chose the refund of the beaconTHIS IS A LIE and I have the email correspondence to prove it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you so much for taking the time to share your feedback, we very much value the time you spent to send this to us. We've carefully reviewed your file and wanted to detail this for you here (Chris sent this to you as well). Your plan (the one you selected) is an annual subscription and like most... subscriptions, it renews automatically at the end of it's term unless you wish to cancel the service. We have no record of a cancelation request via Chat, Email, the Support Center or Phone from you until February of 2016 (a month after your renewal). In addition, you still have the beacon device we sent you which you never returned. Chris reached out a few times and asked you to forward any of the requests you made to cancel, or anything showing a cancelation and you failed to respond with anything. You mentioned you got a charge on March ***, 2016 when you know this to be false, your subscription was due and was paid on January ***, 2016. It seems you're very confused about the timelines here, we'll gladly send you the receipts of your charges which will show the correct dates. As Chris also mentioned, our service is not based off usage, it's just a flat fee like [redacted] or your gym. The rate doesn't fluctuate based on your activity. As promised, your service has now been canceled and you will not be billed moving forward. It would also be great if you could kindly send the beacon device back to us.

Hi ***, The subscription plan that you signed up for was a special offer for a day free trial which rolls into a $upfront payment for a full year of flokIf you break it down it does come to $19/monthOn the payment page where you enter your credit card, it is disclosed that you will be charged $after the free trial is upIn order to not be charged, you would have to cancel prior to that trial endingWe've never received any cancellation requests from you until after your card was attempted to be charged but was declinedWe don't issue refunds as our upfront plans are heavily discountedWe also don't charge based upon usageYou pay for the flok app to host your business, whether you use it or notWe would be more than happy to work with you to get the best out of the app since you paid for itUnfortunately we cannot issue a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It does not clearly state that you will will be charged the full ammountit states you will be billed $a month for one year to accumulate the totalFlok charged me the full amount on the first day of sign up which I did not authorizeit messed up my bank account and then Flok refunded the transaction, charged me Then one month later charged me the full ammount again after me never using the product and repeatedly asking to cancel only to get rude emails from flok about how it's my faultThe sign up is very miss leading and then Flok decides to charge what ever they want whenever they want outside of the set contract In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The reason for our $100 charge was because our beacon device was not returned within the 30 days after cancellation. In our Terms & Conditions it states "you assume responsibility to send the Android or Beacon device back within 30 days of cancellation to avoid a replacement fee of $100. flok... does not take responsibility to pay for shipping and devices must be sent back in working condition."We have an email that goes out 24 hours after a business closes their account. In this case, the merchant actually opted out/unsubscribed to our emails. In our records we see that 3 emails were sent to her notifying her she needed to sent it back, but she chose to manually unsubscribe from our communication. Once the beacon is received, we absolutely reimburse the $100 charge.